What 148 owners told NHTSA about the 2013 Volkswagen Cc

While I was driving I notice my steering wheel making a crumbling of plastic noise when I made any kind of turn . A few days later my Airbag error lamp started to blink. I parked and restarted my engine then the airbag became solid . My dash read “Airbag Error” . I notice all my steering wheel buttons do not work . Came home and neither does my horn . My car has never been in accident , but I feel it’s a safety hazard . I’m basically driving mute and I’m sure my airbag will not deploy in case of accident . Also, Vw does have a recall on the Clock spring but was never completed due to not hearing back from manufacturer . That was a few years back and do not understand how recalls work , but a recall was started for a reason and NOT completed. Is that even possible? This a serious safety issue if I’m in an accident without an Airbag . Also the horn will not work in case to warn other drivers of a possible fatal hazard

NHTSA ODI 11516993

The contact owns a 2013 Volkswagen CC. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to an independent mechanic who informed the contact that no fault codes were retrieved. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,652.

NHTSA ODI 11475324

The contact owns a 2013 Volkswagen CC. The contact stated that while operating the vehicle, the air bag warning light would remain illuminated and the horn would not operate. In addition, the cruise control was inoperable. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure and the contact was informed that the vehicle was not included in NHTSA campaign number: 15V483000 (Air Bags). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 115,000.

NHTSA ODI 11422933

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. WHILE THE CONTACT WAS APPROACHING AN INTERSECTION TO MAKE A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE REAR PASSENGER DOOR OF HER VEHICLE AT A SPEED OF BETWEEN 55-70 MPH. THE CONTACT STATED THAT ONLY THE STEERING WHEEL AIR BAG DEPLOYED. NONE OF THE SIDE IMPACT AIR BAGS DEPLOYED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE IMPACT OF THE CRASH CAUSED THE GEAR SHIFT, DASHBOARD, AND BATTERY COMPARTMENTS OF THE CONTACT'S VEHICLE TO CRUMBLE INWARD AND BREAK APART. AS A RESULT, THE CONTACT'S RIGHT LEG AND HIP WERE PINNED DOWN. THE CONTACT STRUCK THE WINDSHIELD AND SUFFERED A DISLOCATED KNEE CAP, PELVIS FRACTURES IN THREE PLACES, FOUR BROKEN RIBS, NINE STITCHES TO THE FOREHEAD, CUTS AND BRUISES ON BOTH ARMS, TWO SEIZURES, AND A BURN TO THE FACE DUE TO THE STEERING WHEEL AIR BAG. THE OTHER DRIVER SUFFERED HEAD INJURIES. THE CONTACT WAS HOSPITALIZED FOR FIVE DAYS. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE CONTACT'S INSURANCE COMPANY TO THEIR LOCATION FOR INVESTIGATION. FINDLAY VOLKSWAGEN (983 AUTO SHOW DR, HENDERSON, NV 89014, (702) 558-6600) WAS INFORMED OF THE FAILURE AND ADVISED THE CONTACT TO CALL NHTSA. THE VEHICLE WAS CURRENTLY IN THE PROCESS OF BEING APPRAISED TO DETERMINE IF IT WAS TOTALED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.

NHTSA ODI 11253720

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS). THE CONTACT CALLED HERITAGE VOLKSWAGEN OF SOUTH ATLANTA AT 678-263-3711 (LOCATED AT 305 JONESBORO RD, UNION CITY, GA 30291) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.

NHTSA ODI 11242356

REGARDING THE ONGOING INVESTIAGTION FOR FAILED REPLACEMENT OF THE CLOCK SPRING RECALL. (NHTSA ACTION NUMBER: EA18003). TWO WEEKS AGO, WHILE TURNING INTO A PARKING SPOT MY STEERING WHEEL MADE A DISCERNING CLICKING SOUND. AFTER RETURNING TO MY CAR I NOTICED AN AIRBAG ERROR AS WELL AS ALL CONTROLS ON THE STEERING WHEEL NOT FUNCTIONING INCLUDING THE HORN. SINCE THEN THESE PROBLEMS HAVE REMAINED. I HAVE CHECKING MY VIN TO SEE IF THE PREVIOUS OWNER HAD THE CLOCK SPRING REPLACED FOR THE RECALL BUT THERE ARE NONE. I PRESUME THAT THE REPLACEMENT CLOCK SPRING IS FAULTY JUST LIKE THE ONE THAT WAS REPLACED.

NHTSA ODI 11234060

WHILE DRIVING IN RUSH HOUR TRAFFIC AT 43 TO 50 MPH, VEHICLE SUDDENLY LOSS ABILITY TO MOVE WHILE ENGINE WAS STILL RUNNING, (LIKE IT HAD BEEN SWITCHED TO NEUTRAL). THE ENGINE JUST REVVED AS THE CAR CAME TO A STOP ON THE HIGHWAY WITHOUT WARNING. THE PARK BRAKE LIGHT CAME ON AND THE DRIVE INDICATOR LIGHT STARTED FLASHING. THIS WAS A VERY UNSAFE CONDITION WHILE OTHER DRIVERS WERE BLOWING AND YELLING AT ME FOR BLOCKING TRAFFIC. AFTER SITTING FOR ABOUT 7 TO 10 MINUTES THE VEHICLE WAS RESTARTED AND DROVE NORMALLY.

NHTSA ODI 11232364

LOW BEAM LIGHTS STOP WORKING. TURN LIGHTS OFF AND THEN BACK ON, LIGHTS WOULD WORK FOR 3 MINUTES. MUST REPEAT TO KEEP LIGHTS ON. THIS IS BOTH IN MOTION AND STATIONARY.

NHTSA ODI 11222607

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT THE REAR BRAKE LIGHTS FAILED TO OPERATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE LAMP WARNING INDICATOR ILLUMINATED. THE DEALER WSA NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11191958

FAILURE OF THE INLET MAIFOLD FOUND FROM CHECK ENGINE LIGHT. IT HAS HAPPENED TWICE 2 YEARS APART. ONE AT APPROX.92000 AND AGAIN AT 111000

NHTSA ODI 11180318

TAKATA INFLATORS. I WENT AND GOT MY FUEL PUMP RECALL COMPLETED MONTHS AGO AND MY LOCAL DEALER DIDN'T HAVE THE PARTS TO COMPLETE THE AIRBAG RECALL. THEY SAID IT TAKES ABOUT A MONTH OR TWO TO RECEIVE THE PART AND IT HAS BEEN MUCH LONGER THAN THAT AND THEY STILL AREN'T ABLE TO COMPLETE THE RECALL ON MY VEHICLE. MY AIRBAG LIGHT HAS RECENTLY COME ON AND I SAW THAT THERE IS ALSO A RECALL FOR A CLOCK SPRING. I GOT MY CAR CHECKED BY A MECHANIC AND WAS TOLD I WOULD NEED A CLOCK SPRING REPLACEMENT. I NOTIFIED VOLKSWAGEN OF THIS AND WAS TOLD MY CAR WAS NOT APART OF THE RECALL BUT HOW CAN THAT BE WHEN THE EFFECTED MODELS ARE VOLKSWAGEN CC 2011-2014. THEY ARE REFUSING TO MAKE REPAIRS ON MY VEHICLE. I AM 8 MONTHS PREGNANT AND FEEL VERY UNSAFE ON MY COMMUTE TO AND FROM WORK. MY LOCAL DEALER IS UNRELIABLE AS THEY ARE NEVER ABLE TO COMPLETE REPAIRS. WHEN THE AIRBAG LIGHT CAME ON, I WAS TURNING INTO A RESTAURANT AND HEARD A CLICKING SOUND AND THE LIGHT CAME ON. MY HORN NO LONGER WORKS NOR DO THE BUTTONS ON MY STEERING WHEEL.

NHTSA ODI 11151314

DRIVING HOME ON THE FREEWAY THE ENGINE STARTED MAKING ABNORMAL NOISE (TICKING). CALLED THE DEALERSHIP WHERE I PURCHASED THE CAR AND LET THEM KNOW I WAS BRINGING IT IN TO BE CHECKED OUT. ON THE WAY THERE THE ENGINE STOPPED RUNNING AND I PULLED OVER AND HAD IT TOWED TO THE DEALERSHIP. SEVERAL DAYS LATER DEALERSHIP CALLED AND TOLD ME THE TIMING CHAIN BROKE AND CATASTROPHICLY DESTROYED THE ENGINE. PURCHASED THE VEHICLE CERTIFIED USED WITH 25,578 MILES. AT THE TIME OF THE ENGINE FAILURE IT HAD 62,569 MILES. THE TIMING CHAIN THAT DESTROYED THE ENGINE PREMATURELY FAILED. I HEARD ABOUT A CLASS ACTION LAWSUIT SETTLEMENT IN NEW JERSEY FOR THIS PROBLEM AND IT APPEARED MY MAKE AND MODEL VEHICLE WAS IN THE GROUP TO BE REIMBURSED FOR DAMAGES. WITH NO OTHER OPTIONS I HAD TO TAKE MONEY FROM MY RETIREMENT SAVINGS AND REPLACE THE ENGINE. AFTER ABOUT ONE MONTH I RECEIVED A TEXT FROM THE DEALERSHIP SAYING THEY HAD BAD NEWS. APPARENTLY AFTER REPLACING THE ENGINE, THEY STARTED THE CAR AND IN TWO MINUTES THEY HEARD AN ABNORMAL KNOCK COMING FROM THE ENGINE AND TOLD ME THAT THE NEW ENGINE WAS GOING TO NEED TO BE REPLACED. NOW I JUST FOUND OUT THAT MY YEAR VEHICLE 2013 CC VW IS NOT PART OF THE CLASS ACTION LAWSUIT. ALL THE EXACT ISSUES I HAVE BEEN READING ABOUT HAVE HAPPENED TO MY VEHICLE. OBVIOUSLY THIS DEFECT IS NOT LIMITED TO ONLY THE VEHICLES IN THE CLASS ACTION LAWSUIT. I PURCHASED THIS VEHICLE AND PAID EXTRA FOR IT BECAUSE IT WAS CERTIFIED USED. I NEEDED A VERY RELIABLE COMMUTE VEHICLE TO GET TO WORK AND BACK HOME SAFELY. AFTER THE DEALERSHIP HAVING MY CAR FOR OVER TWO MONTHS, I WAS DRIVING A COUPLE DAYS LATER AND THE CAR HESITATED AT A STOP AND THE SERVICE ENGINE LIGHT CAME ON. HAD IT TOWED BACK TO THE DEALERSHIP AND THEY TOLD ME ONE OF THE FUEL INJECTORS WAS "ACTING UP". VWOF A KNEW ABOUT THIS PROBLEM AND SHOULD HAVE RECALLED THE TIMING CHAIN. NOW I HAVE TO GIVE THEM MORE MONEY!!!

NHTSA ODI 11140782

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE AND THE ELECTRONIC POWER CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO MICHAEL VOLKSWAGEN (6061 N BLACKSTONE AVE, FRESNO, CA 93710, (559) 431-7504) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE, FUEL PUMP, AND HIGH PRESSURE FUEL PUMP NEEDED REPLACEMENT. THE DEALER ALSO STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE RECALL ONLY COVERED THE FUEL PUMP MODULE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11120128

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE STARTED TO SHAKE WITH THE CHECK ENGINE AND EPC (ELECTRONIC POWER CONTROL) WARNING LIGHTS ILLUMINATED. THE CONTACT COASTED TO THE SIDE OF THE ROAD POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS RESIDENCE. THE FAILURE REOCCURRED. THE VEHICLE WAS LATER TAKEN TO VOLKSWAGEN OF OAKLAND DEALER (2740 BROADWAY, OAKLAND, CA 94610, (866) 920-4215) WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

NHTSA ODI 11119969

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT TOOK THE VEHICLE TO WYOMING VALLEY AUDI (126 NARROWS RD, LARKSVILLE, PA 18651, 570-288-7411) TO BE SERVICED PER AN UNKNOWN RECALL. THE TECHNICIAN INFORMED THE CONTACT THAT THE CLOCK SPRING HAD FRACTURED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE CLOCK SPRING WAS PREVIOUSLY SERVICED PER AN UNKNOWN RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

NHTSA ODI 11118945

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V148000 (AIR BAGS) AND 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED A LOCAL DEALER (NAPLETON'S VOLKSWAGEN OF ORLANDO, 12700 E COLONIAL DR, ORLANDO, FL 32826, (855) 634-9221) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11112487

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (COLONIAL VOLKSWAGEN, 89 TURNPIKE RD, WESTBOROUGH, MA 01581) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 11111876

WE HAD THE PASSENGER AIR BAG REPLACED DUE TO A RECALL, EVER SINCE THE DASH LIGHTS, AIR BAG AND OTHERS HAVE BEEN COMING ON, NOW THEY STAY ON ALL THE TIME. THE VW GARAGE SAID IT WAS THE PASSENGER OCCUPANT DETECTION MODULE. THIS DID NOT HAPPEN UNTIL AFTER WE HAD THE PASSENGER AIR BAG REPLACED.

NHTSA ODI 11111066

"TAKATA RECALL" WE CONTACTED OUR LOCAL VOLKSWAGEN DEALER OVER 6 MONTHS AGO TO GET OUR AIRBAG RECALL TAKEN CARE OF. TO DATE, THE PROBLEM HAS NOT BEEN RESOLVED OR EVEN PLACED ON THE SCHEDULE. OUR LOCAL DEALER HAS BLAMED VW CORPORATE THE ENTIRE WAY. WE ARE GOING ON VACATION JULY 14TH-21ST 2018 AND REACHED OUT TO VW CORPORATE FOR HELP IN THE WAY OF A LOANER VEHICLE. AFTER AN HOUR AND A HALF ON HOLD, THEY HAVE NOT COME UP WITH ANY SUITABLE OPTIONS. THEY ARE REFUSING A RENTAL CAR AND CAN NOT GUARANTEE THAT OUR CAR WILL BE FIXED BEFORE WE LEAVE. WE DO NOT FEEL SAFE IN THIS CAR AND WE'VE BEEN DRIVING IT DAILY BECAUSE WE HAVE NO OTHER CHOICE. OUR CHILDREN WILL BE IN THIS CARD DURING VACATION AND VW DOESN'T SEEM TO CARE.

NHTSA ODI 11110197

SOMETHING IN THE FRONT LEFT WHEN I GET SPEED OVER 55 MILES

NHTSA ODI 11102927

AUTOMATIC HEADLIGHT FAILURE; APPARENTLY THE MOTOR IN THE HEADLIGHT FAILS LEAVING THE LIGHTS IN INAPPROPRIATE POSITION FOR NIGHT DRIVING; DEALER HAS THE CRUX OF THE PROBLEM BUT SEEMS LIKE AN UNUSUAL FAILURE, ESPECIALLY IF IT OCCURS WHILE DRIVING AT NIGHT; NOW THE HEADLIGHT IS IN A FIXED POSITION WHICH MAY NOT BE STRAIGHT; IT OCCURRED SPONTENOUSLY WHEN THE CARE TURNED ON

NHTSA ODI 11101107

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. WHILE DRIVING 5-10 MPH IN TRAFFIC, THE VEHICLE STALLED. THE CONTACT WAS UNAWARE IF ANY WARNING INDICATORS WEREE ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MOMENTUM VOLKSWAGEN OF CLEAR LAKE, 15100 GULF FWY, HOUSTON, TX 77034, (281)-848-5600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,100. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11100194

ONE TIME IN THE HIGHWAY SPEED MAY BE 80 MILES SOME BODY FRONT ME TRY TO STOP QUICKLY AND WHEN I TRY TO USED THE BREAK DOESN'T HELP ME, NO BREAK AND I GET LEFT ROUTE IN THE SHOULDER BECAUSE I HAVEN'T BREAK SYSTEM

NHTSA ODI 11097748

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (LEITH VOLKSWAGEN OF RALEIGH, 4005 CAPITAL HILLS DR., RALEIGH, NC 27616) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 10280614. THE CONTACT WAS THEN REFERRED TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11092211

VEHICLE RECALL HAS BEEN PENDING REMEDY SINCE 08/16/2017, IN WHICH MY CAR LOSES POWER WHILE IN MOTION AND STALLS. GOING ON APPROXIMATELY 8MONTHS WITH STILL NO SOLUTION, THIS IS VERY SERIOUS AND DANGEROUS. BEING THAT CAR CUTS OFF RANDOMLY AT ANY GIVEN TIME AT ANY SPEED WHETHER I'M IN TRAFFIC ON THE HIGHWAY OR AT A STOP LIGHT. NO FOLLOW UPS OR UPDATES HAVE BEEN GIVEN ON THE REMEDY WHICH HAS SERVED AS A MAJOR INCONVENIENCE TO MYSELF AND MANY OTHERS AS VOLKSWAGEN CONSUMERS. CAN SOMEONE PLEASE ADVISE AND LOOK INTO A POSSIBLE REMEDY IMMEDIATELY TO AVOID ANY FUTURE AUTO ACCIDENTS, INJURIES AND/OR POTENTIAL DEATHS FOR OPERATING MY VEHICLE.

NHTSA ODI 11090422