What 59 owners told NHTSA about the 2013 Toyota Venza

Sunroof/moonroof assembly leaks heavily in rain, makes cracking sound over bumps Dealer/manufacturer will not fix, they want $4600 to repair

NHTSA ODI 11548235

TL* THE CONTACT OWNS A 2013 TOYOTA VENZA. UPON ENTERING THE VEHICLE, WATER WAS DISCOVERED ON THE FRONT PASSENGER SIDE FLOORMAT. THE CONTACT HEARD WATER SWISHING AROUND UNDERNEATH THE DASHBOARD. IN ADDITION, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE DEALER (BREDEMANN TOYOTA, 1301 W DEMPSTER ST, PARK RIDGE, IL 60068, (847) 655-1435) ADVISED THE CONTACT TO SCHEDULE A DIAGNOSTIC AND REPAIR APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11109852

THE PANARAMIC SUN/MOON ROOF HAS COMPREHENSIVE ISSUES WITH REGARD TO STABILITY AND SAFETY. WHEN DRIVING OVER AN UNEVEN SURFACE, SPEEDBUMP, OR OTHER NON-SMOOTH SURFACE, THERE IS A LOUD AND JARRING POP FROM THE OVERHEAD ROOF AREA OF THE CAR WHERE THE PANARAMIC SUN/MOON ROOF IS INSTALLED. IT IS CONCERNING AND SOUNDS AS IF IT HAS THE POTENTIAL TO SHATTER OR IMPLODE ONTO PASSENGERS INSIDE THE VEHICLE. I INQUIRED ABOUT THIS AT OXMOOR TOYOTA IN LOUISVILLE, KENTUCKY ASKING THAT IT BE REPLACED SINCE MY PARTICULAR VEHICLE WAS CERTIFIED AND CAME WITH A BUMPER-TO-BUMPER WARRANTY AND THEY REFUSED, SAYING IT WASN'T COVERED AND SUGGESTED I FILE A TSB.

NHTSA ODI 11057256

I WAS ON THE FREEWAY ALL OF SUDDEN TRAFFIC STOOPED , I HIT THE BRAKES NO ABS THE TRACTION LITE CAME ON CAR WENT TO NEUTRAL . I HAD AN IMPACT AT 20.1 MPH ACCORDING TO TOYOTAS BLACK BOX. THE FRONT END WAS DAMAGED IN THE TUNE OF $8300.00 TORE THE FRONT BUMPER OFF SEVERE FRAME DAMAGE ALL IN THE AREA OF THE AIR BAG SENSOR THAT WAS TORE OFF. COME TO FIND OUT AFTER THE ACCIDENT THEIR WAS AN AIR BAG RECALL WE WERE NEVER NOTIFIED. THE VEHICLE WAS FIXED BY A BODY SHOP RECOMMENDED BY THE DEALERSHIP THAT NEVER CHECKED OUT THE SYSTEM, I TOOK IT IN FOR THE RECALL THEY DID NOT PERFORM AS PER THEIR SUPPLEMENTAL DOCUMENTS FROM YOUR WEB SITE. NOW I HAVE NERVE DAMAGE AND TENDENTIOUS AS I BRACED MYSELF AND BENT THE STEERING WHEEL. I HAVE ASKED AND ASKED FOR HELP FROM TOYOTA THEY TOLD ME THE IMPACT WAS NOT SEVERE ENOUGH . MY UNDERSTANDING IS THE AIR BAGS DEPLOY AT A 10 TO 15 MPH IMPACT I HIT AT 20 PLUS . THEIR IS A MAJOR FLAW ON THE TRACTION SYSTEM THE LITE COMES ON WHEN YOU APPLY THE BRAKE , I WAS TOLD THAT MY FOOT WAS TO BIG AND I PUSH THE BRAKE TO HARD AND I SHOULD NOT OF BOUGHT THE CAR. EDMUND'S WEB SITE HAS HUNDREDS OF COMPLAINTS OF CARS ACTING THE SAME WAY AND SOME PEOPLE HAVE THEIR CARS STALL IN INTERSECTIONS . BOTTOM LINE WITH THIS ISSUE SOMEONE IS OR HAS GOING TO BE KILLED UNLESS THEIR IS A RECALL OR INVESTIGATION. I CAN BE REACHED AT 561-714-0519 THANK YOU MA 10/14 ..UPDATED 12/04/15 *BF ......UPDATED 12/17/15 *BF..UPDATED 03/17/16 *BF UPDATED 11/01/2017*CN

NHTSA ODI 10730644

AUTOMATIC REAR HATCHBACK POWER DOOR, CLOSED UN-COMMANDED, PINNING AND CRUSHING MIDDLE 3 FINGERS OF BOTH HANDS BETWEEN BOTTOM EDGE OF DOOR AND CAR BODY/BUMPER. ACTIVATING OPENING SWITCHES ONLY CYCLED DOOR TO AUTO CLOSE - SIGNIFICANTLY INCREASING THE AUTOMATIC SYSTEM PRESSURE AND RESULTANT PAIN. ONLY ABLE TO EXTRICATE FINGERS AFTER SECOND PERSON WAS ABLE TO ASSIST BY PRYING HATCHBACK DOOR WITH A GARDEN SHOVEL WHICH ALLOWED JUST ENOUGH RELIEF TO ALLOW PULLING FINGERS FREE. IF ALONE, I WOULD HAVE NEVER GOTTEN FREE - THE DAMAGE WOULD HAVE LIKELY BEEN AT LEAST THE LOSS OF MY MIDDLE FINGERS TO THE FIRST JOINT AND IF ALONE IN A REMOTE ENOUGH LOCATION THE RESULT WOULD HAVE BEEN DEATH. I REPEAT, BOTH HANDS WERE TRAPPED AND COULD NOT BE EXTRICATED WITHOUT SOMEONE ELSE'S ASSISTANCE. THE REAR HATCHBACK DOOR AUTOMATICALLY CLOSED, UN-COMMANDED AND COULD NOT BE OPENED BY ANY MEANS. THERE WAS NO EFFECTIVE SAFETY DEVICE TO PREVENT THE CLOSING SYSTEM FROM ENTRAPPING AND CRUSHING MY FINGERS. THERE WAS NO MECHANICAL OVERRIDE OR OPENING MECHANISM....UPDATED 05-27-15 *BF

NHTSA ODI 10692182

WHILE COMING TO A STOP TO PARK WITH MY FOOT ON THE BRAKE THE CAR SUDDENLY LUNGED FORWARD CRASHING INTO THE WIRE CABLES IN FRONT OF THE PARKING SPOT. *TR

NHTSA ODI 10594444

TL* THE CONTACT OWNS A 2013 TOYOTA VENZA. THE CONTACT STATED THAT THERE WAS EXCESSIVE RUST UNDER THE REAR PASSENGER SEATS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. *TR

NHTSA ODI 10555417

TL* THE CONTACT OWNS A 2013 TOYOTA VENZA. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, HE NOTICED A STRONG FLOW OF AIR EMITTING THROUGH THE REAR LIFTGATE DOOR SEAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED AND PLANNED TO FURTHER INVESTIGATE THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 400.

NHTSA ODI 10509225

TL* THE CONTACT OWNS A 2013 TOYOTA VENZA. THE CONTACT STATED THAT WHILE MANUALLY CLOSING THE REAR LIFTGATE, THE AUTOMATIC POWER FEATURE ACTIVATED AND INDEPENDENTLY CLOSED ON HIS LEFT MIDDLE FINGER. THE CONTACT SOUGHT MEDICAL ATTENTION AND HAD TO RECEIVE STITCHES TO THE FINGER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,900. *TR

NHTSA ODI 10505377

2013 TOYOTA VENZA. CONSUMER WRITES IN REGARDS TO FINGERS BEING CRUSHED IN REAR HATCH INCIDENT. *TGW THE CONSUMER STATED HE AND HIS WIFE WERE LOOKING AT THE VEHICLE. WHEN HIS WIFE USED BOTH HANDS TO SLOWLY CLOSE THE HATCH, THE AUTOMATED FEATURE GRABBED THE HATCH BRINGING IT TO FULL CLOSURE ON HIS WIFE'S FINGERS.

NHTSA ODI 10491322