What 182 owners told NHTSA about the 2013 Toyota Sienna

Water leaks to the driver and passenger floor when it rains, it seems a leak is coming from the windshield area, touching the car hood

NHTSA ODI 11624808

Pressed the button to open the rear passenger sliding door and it would open. When opened manually it would open only about 12 inches. Then when we were driving on the highway the door opened on its own. The door had to be manually closed and now it will not open. This is now a safety concern that in the event of a crash passengers may not be able to exit the vehicle or the door could open again while driving.

NHTSA ODI 11609874

The passenger side automatic sliding door came off track and shattered the rear window. Glass flew all over our daughter in her car seat. The van had recall power sliding door service done, but it still failed. Roller bearings were badly worn.

NHTSA ODI 11429675

The passenger side door wont open when commanded. Couple years back i took it in for repairs. But the problem still persists.

NHTSA ODI 11420114

WHILE PULLING ON THE HANDLE TO OPEN THE DOOR, THE HANDLE BROKE OFF.

NHTSA ODI 11181764

FUEL FILLER DOOR UPPER HINGE IS BROKEN. THIS PREVENTS THE ELECTRICALLY OPERATED SLIDING SIDE DOOR FROM OPENING THUS CAUSING ENTRAPMENT FOR PASSENGERS IN THE REAR SEATING AREAS. THE SLIDING DOOR SOMETIME WILL NOT OPEN WHEN PARKED OR STANDING BECAUSE OF THE BROKEN FUEL FILLER DOOR UPPER HINGE

NHTSA ODI 11120130

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT HAD THE SLIDING DOORS REPLACED, BUT THE HINGES ON THE INSIDE OF THE PASSENGER SIDE SLIDING DOOR WERE RUSTED OUT. AS A RESULT, THE DOOR FELL OFF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS DUE TO THE SLIDING DOOR THAT WAS DETACHED FROM THE HINGE. THE CONTACT CALLED SHERMAN TOYOTA 1555 (393 COURT ST, BINGHAMTON, NY 13904, 607-724-1334) WHERE THE CONTACT WAS ADVISED THAT THE NEW DOOR HINGE WOULD COST TO REPLACE. THERE WERE NO RECALLS FOUND ON THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 113,000.

NHTSA ODI 11079144

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V024000 (AIR BAGS) AND 16V858000 (STRUCTURE); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THOMAS TOYOTA (1437 N LARKIN AVE, JOLIET, IL 60435, (815) 744-2760) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11075827

I'M DISAPPOINTED THAT ALAMO TOYOTA IN SAN ANTONIO, TX DID NOT MENTION OR REQUEST TO FIX THIS RECALLED PART WHEN MY VEHICLE WAS BROUGHT IN IN SEPTEMBER 2017 FOR THE RECALL ON THE POWER DOORS. NOW, SEVERAL MONTHS LATER I'M DEALING WITH ANOTHER RECALL WAITING ON PARTS TO BE ORDERED WHEN THIS COULD HAVE BEEN FIXED 4-6 MONTHS AGO AND THIS WHOLE TIME MYSELF AND MY FAMILY HAVE BEEN AT RISK WITH THESE RECALLED PARTS NOT BEING REPAIRED.

NHTSA ODI 11062220

I WAS NOTIFIED MY VEHICLE HAD A RECALL ON THE POWER DOORS. I MADE AN APPT ON 9/20/17 WITH ALAMO TOYOTA TO HAVE THEM LOOK AT MY VEHICLE AND WAS TOLD THEY WERE ORDERING THE PARTS. I CALLED ALAMO TOYOTA ON 10/10/17 AND WAS TOLD THE PARTS WERE ON BACK ORDER. I CALLED AGAIN ON 1/3/18 AND WAS TOLD BY 2 INDIVIDUALS THAT THEY COULD NOT FIND THAT THE PARTS WERE ORDERED FOR MY VEHICLE. WE ARE TALKING 3.5 MONTHS LATER I'M BEING TOLD THE PARTS FOR THE RECALL WERE NEVER ORDERED. WHAT IF SOMETHING HAPPENS TO MY FAMILY, MY CHILDREN WHO SIT IN THE BACK? THIS IS UNACCEPTABLE! I WAS TOLD THEY WOULD ORDER THE PARTS AS OF 1/3/18. I'M STILL WAITING TO HEAR WHEN THESE PARTS ARRIVE. IN THE MEAN TIME, I PRAY NOTHING HAPPENS TO MY CHILDREN!

NHTSA ODI 11062224

I HAVE HAD A SLIDING DOOR FAILURE, EXACTLY AS DESCRIBED IN NOTIFICATION ZH4 AND ZH5, AND SAFETY RECALL 16V-858. THE REAR SLIDING DOOR WOULD NOT FULLY CLOSE, OR WOULD NOT LATCH, AND WOULD OFTEN RE-OPEN AUTOMATICALLY. THE DOOR EXHIBITED A GRINDING NOISE AND WOULD OFTEN NOT LATCH. THIS ON A VEHICLE JUST OVER 3 YEARS OLD WITH 48,880 MILES ON IT, ALWAYS GARAGED AND NEVER IN AN ACCIDENT. WHEN I THE VEHICLE IN TO THE DEALER ON JUNE 13TH, 2017, THE DEALER REPAIRED THE PROBLEM BY REPLACING THE UPPER DOOR HINGE WHICH APPARENTLY HAD FAILED. I WAS CHARGED $323.46 AND WAS TOLD IT WAS NOT COVERED UNDER MY WARRANTY. AFTER THE RECALL WAS ANNOUNCED, I CONTACTED TOYOTA AND REQUESTED REIMBURSEMENT, WHICH WAS DENIED AS THEY SAID THE CONDITION MY VEHICLE EXHIBITED WAS NOT COVERED BY THE RECALL. I DON'T UNDERSTAND WHY THIS SERIOUS SAFETY DEFECT ON A CURRENT VEHICLE IS NOT COVERED BY TOYOTA WHEN THE SYMPTOM MIRRORS THAT DESCRIBED IN THE CURRENT RECALL.

NHTSA ODI 11055496

I HAD THE RECENT SLIDING DOOR RECALL DONE BUT MY DRIVER'S SIDE SLIDING DOOR STILL ISN'T WORKING CORRECTLY. AFTER THE FIX THE CAR WAS HARD TO START SOMETIMES, AS IF THE BATTERY WAS GETTING WEAK. I PUT AN AMMETER ON THE POSITIVE LEAD OF THE BATTERY AND NOTICES MINIMAL AMPERAGE UNTIL I STARTED OPERATING THE DRIVER SIDE SLIDING DOOR, THEN THERE WAS A 2.4 AMP DRAW EVEN AFTER THE DOORS WERE CLOSED AND THE CAR WAS LOCKED. THE DOOR ALSO SOMETIMES WILL OPEN WITH A POPPING NOISE AS IF THE DOOR ISN'T LATCHING PROPERLY SOMETIMES. WHILE TESTING, THE DRIVER SIDE SLIDING DOOR GOT TO WHERE IT WOULD NOT OPEN OR CLOSE USING THE OVERHEAD BUTTON, THE DOOR POST BUTTON, OR THE REMOTE DOOR BUTTON. WHILE TRYING TO CLOSE THE DOOR MANUALLY IT WOULD ROLL FOR A SHORT DISTANCE AND STOP. AFTER SITTING A FEW SECONDS I CAN CLOSE IT A LITTLE MORE BUT THEN THE SAME THING WOULD HAPPEN. IT TOOK SEVERAL ATTEMPTS TO GET THE DOOR TO CLOSE. THE PASSENGER SIDE DOOR OPENS AND CLOSES NORMALLY. NO POPPING NOISE AND THE BUTTONS WORK EVEN WHEN THE BUTTONS FOR THE DRIVER SIDE SLIDING DOOR DO NOT.

NHTSA ODI 11045135

2013 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO SAFETY RECALL NOT BEING REPAIRED IN A TIMELY MANNER. *LD THE CONSUMER STATED THE BACK PASSENGER DOOR WOULD NOT OPEN. IT WAS REPAIRED BUT THE FAILURE RECURRED. UPDATED 11/6/2017*JS

NHTSA ODI 11041248

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 45 MPH, THE DRIVER'S SIDE SLIDING DOOR OPENED. THE CONTACT STOPPED THE VEHICLE AND SWITCHED THE DOOR TO MANUAL OPERATION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE CONTACT TOOK THE VEHICLE TO THE DEALER (GREENFIELD TOYOTA, GREENFIELD, MA, 413-772-0231), BUT THE FAILURE WAS NOT REMEDIED DUE TO A HANDICAP SEAT THAT WAS INSTALLED ON THE FRONT PASSENGER SIDE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WANTED THE HANDICAP SEAT REMOVED BEFORE THE RECALL REMEDY COULD BE PERFORMED. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000.

NHTSA ODI 11034592

WHILE DRIVING HOME FROM THE TOYOTA DEALERSHIP FOLLOWING ROUTINE MAINTENANCE MY DRIVERS SIDE SLIDING DOOR OPENED WHILE TRAVELING AT SPEED. I WENT ONLINE AND LEARNED THERE IS A SAFETY RECALL ISSUED FOR MY VEHICLE FOR THIS PROBLEM. I CALLED THE DEALERSHIP AND SCHEDULED A VISIT TO HAVE THE PROBLEM FIXED. WHEN I ARRIVED THEY REFUSED TO MAKE THE REPAIR BECAUSE I HAD A BRUNO HANDICAPPED SEAT INSTALLED SO THAT MY WIFE, WHO IS HANDICAPPED, COULD ENTER AND EXIT THE VEHICLE. THEY SAID I WOULD HAVE TO HAVE THE SEAT REMOVED BEFORE THEY COULD MAKE THE REPAIR. I CONTACTED THE COM[PANY THAT INSTALLED THE SEAT WHO SAID IT WOULD COST A MINIMUM OF $500 TO REMOVE AND REINSTALL THE SEAT. IT IS TOYOTA'S DOOR THAT IS DEFECTIVE AND I FEEL THEY SHOULD BE RESPONSIBLE FOR ANY COSTS FOR REPAIR. THEIR RECALL NOTICE ALSO STATES REPAIRS WILL BE MADE AT "NO CHARGE" TO THE CUSTOMER.

NHTSA ODI 11034588

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TEAM TOYOTA AT (219) 898-4466 (LOCATED AT 400 INDIANAPOLIS BLVD, SCHERERVILLE, IN 46375) WHERE AN APPOINTMENT WAS SCHEDULED FOR AUGUST 17, 2017. WHEN THE VEHICLE WAS TAKEN TO THE DEALER ON THAT DATE, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT PARTS WERE AVAILABLE. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO ANY TOYOTA DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11024857

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. WHILE THE VEHICLE WAS STATIONARY, BOTH SLIDING DOORS MALFUNCTIONED. THE CONTACT STATED THAT THE DOORS REMAINED OPEN WHEN PROMPTED TO AUTOMATICALLY CLOSE. IN ADDITION, THE SLIDING DOORS HAD TO BE MANUALLY LOCKED AND UNLOCKED. A DEALER AND THE MANUFACTURER WERE NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

NHTSA ODI 11023955

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED VANDERGRIFF TOYOTA (LOCATED AT 1000 W INTERSTATE 20, ARLINGTON, TX 76017). THE DEALER IS CURRENTLY PREPARING THE REMEDY PART AND STATED THAT THEY WOULD NOTIFY THE CONTACT WHEN PARTS BECOME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11016506

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11018664

TOYOTA HAS YET TO FIX THE POWER SLIDING DOOR PROBLRSM FOR MY VEHICLE. I AM HANDICAPPED AND THE POWER DOORS WERE THE REASON I BOUGHT THIS VEHICLE. I HAVE TRIED THREE TIMES TO GET THIS FIXED. THE LATEST TIME THEY SET UP THE APPOINTMENT AND THEN CALLED STATING THAT THEY COULDN'T FIX IT AND AGAIN I NEEDED TO WAIT. I JUST NEED THIS FIXED AS SOON AS POSSIBLE. THIS RECALL HAS BEEN OUT FOR A VERY LONG TIME BUT THEY HAVE YET TO TRY TO FIX MY VAN.

NHTSA ODI 11013515

RECENTLY NOTICED THAT AFTER A HEAVY RAIN, WATER IS LEAKING INTO THE VEHICLE ON PASSENGER SIDE AND ALONG THE UPPER CONSOLE WHERE SWITCHES FOR THE SUNROOF ARE LOCATED. OPENED SLIDE AND FELT WATER ALONG THE FRONT EDGE OF OPENING FOR SUNROOF. CANNOT TELL WHERE RAINWATER IS ENTERING BUT BELIEVE IT MIGHT BE THE SUNROOF SEAL.

NHTSA ODI 11012276

THE CABLE OF MY AUTOMATIC DOORS OF MY TOYOTA SIENNA SNAPPED. WHEN I TRIED TO OPEN THE DOOR USING MY KEY FOB, THE DOOR OPENED, BUT THEM PROCEED TO MAKE A HIGH PITCHED BEEPING NOISE (LIKE WHEN YOU TRY TO LOCK THE DOORS WHILE ONE OF THE DOORS IS OPEN). THE DOORS DO NOT AUTOMATICALLY CLOSE AND IT NEEDS TO BE MANUALLY CLOSED. AFTER INVESTIGATING, I NOTICED THAT THE CABLE OF THE VEHICLE WAS SEVERED. THE CAR HAS BEEN ROUTINELY MAINTAINED AS SUGGESTED BY TOYOTA AND HAS 39,000 MILES ON THE VEHICLE AND WE ARE THE ORIGINALLY OWNERS OF THE CAR.

NHTSA ODI 11005933

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11003143

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER TOYOTA OF ITHACA NEW YORK WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10995468

THE POWER SLIDING SIDE DOORS POP OPEN ON THEIR OWN. THIS HAPPENS WHEN THE VEHICLE IS STATIONARY AND WHEN DRIVING. NO INJURIES TO REPORT. WE HAVE TAKEN THE VEHICLE TO OUR LOCAL TOYOTA DEALER WHO PUT THE DOORS ON MANUAL BUT NOW THE DOOR ARE VERY HARD TO OPEN AND CLOSE AND MY CHILDREN CANNOT DO IT. THIS STARTED IN NOV 2016 AND THE ISSUE REMAINS. I FEEL THAT THE REMEDY IS TAKING AN UNREASONABLY LONG TIME AND WOULD LIKE TO VOICE MY COMPLAINT.

NHTSA ODI 10991575