What 182 owners told NHTSA about the 2013 Toyota Sienna

Sienna had recall on airbags that were fixed. I have a warning dashboard light that says there is an issue with my airbags and the seat belt light is on. According to the dealer there is an issue with the computer board. They purposed to fix the issue at 800.00 dollars. This is a safety issue due to the expensive cost to fix this. The dealer already had to replace the airbags and now there is something wrong with the computer board and currently I do not have airbags.

NHTSA ODI 11553146

I had sever car accident while I am 7 months pregnant including my 5 years old sons . During the accident my airbag was not deployed which lead me hematoma in my uterus. That car is totally losses and the accident was severe .Thank God we put the sit belt and even if the frontdash board hit me bad . I will attach all the details of the accident and the police report. We tried to submit our complaint to Toyota and they refused to help .As if the air bug should not supposed to deploy with that kind of severe accident they say they don’t use this information .

NHTSA ODI 11509309

SRS Airbag check issue. Last few days, my car has been showing following symptoms 1) Day 1: SRS airbag check warning is flashing on the display. The passenger airbag is always OFF regardless of the passenger being seated or not. 2) Day 2: SRS airbag check warning goes away, but passenger seat airbag is always ON regardless of anyone sitting or not. Also the seat belt chime is sounded for the passenger seat. 3) Day 5: SRS airbag check warning comes back and passenger airbag is OFF. (same as Day 1). The auto mechanic says there is a code about Occupant classification system that is malfunctioning. Dealer wants to charge me a lot of money just to get it inspected and diagnosed. The car has not been in any collision. This seems like totally Toyota's design and part reliability issue. In no condition the driver or passenger safety should be compromised in such manner. Yet Toyota dealership is not standing behind their mfg commitment to safe driving experience.

NHTSA ODI 11436239

Despite a full sized adult sitting in the passenger seat, the AIRBAG OFF light remains on at all times.

NHTSA ODI 11435046

My 2013 Toyota Sienna had two recalls, which are Power Sliding Do0r and Front Passenger Airbag inflator. My vehicle has been inspected and fixed. However, my recall status of the vechicle has not been updated, and continuously receive notice from Dealer and NHTSA.

NHTSA ODI 11433372

TAKATA RECALL. RECALL G0P SERVICED BY SERVCO TOYOTA (THIS IS NOT A COMPLAINT AGAINST SERVCO; THEY DID GREAT WORK) 30 AUG 2018 (RECEIPT IN HAND). I AM GETTING READY TO SHIP MY VEHICLE AND THE SHIPPER NEEDS THE SAFERCAR PRINTOUT (SHOWING 0 RECALLS) WHICH STILL REFLECTS AN OPEN RECALL. JUST SPOKE WITH THE TOYOTA SERVICE DESK AND WAS TOLD THAT IT CAN TAKE A YEAR FOR THE DATA TO APPEAR IN THE SYSTEM. IT WILL BE A YEAR IN THREE DAYS (30 AUG 2019). IF THEY JUST STARTED THE UPLOAD PROCESS TODAY, I CANNOT SHIP MY VAN IN THE NEXT TWO WEEKS. HOW CAN I GET THIS UPDATE EXPEDITED? HOW CAN I GET MY VIN CLEARED?

NHTSA ODI 11251871

PASSENGER AIRBAG FAILS TO ENGAGE WHEN PASSENGER SITS IN PASSENGER SEAT. AIRBAG INDICATOR SAYS THE AIRBAG IS NOT ENGAGED WHEN SOMEONE SITS IN THE PASSENGER SEAT.

NHTSA ODI 11221390

THE PASSENGER AIR BAG LIGHT IS SOMETIMES OFF THOUGH AN ADULT FULL SIZE PASSENGER IS SITTING ON THE SEAT

NHTSA ODI 11152281

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11130419

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V024000 (AIR BAGS) AND 16V858000 (STRUCTURE); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THOMAS TOYOTA (1437 N LARKIN AVE, JOLIET, IL 60435, (815) 744-2760) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11075827

TAKATA RECALL: OUR LOCAL DEALER SAYS THE AIRBAG FIX WILL BE "MONTHS FROM NOW" DUE TO BACKORDERED PARTS. THEY SAY, IN THE MEANTIME, DO NOT SIT IN THE FRONT PASSENGER SEAT. WE USE THIS CAR EVERY DAY WITH KIDS NEEDING TRANSPORTATION. THE DEALER TIMEFRAME IS UNACCEPTABLE. ARE THERE ANY INDEPENDENT COMPANIES WHO CAN FIX THE AIRBAG?

NHTSA ODI 11063865

I RECEIVED A LETTER FROM TAKATA

NHTSA ODI 11062461

I'M DISAPPOINTED THAT ALAMO TOYOTA IN SAN ANTONIO, TX DID NOT MENTION OR REQUEST TO FIX THIS RECALLED PART WHEN MY VEHICLE WAS BROUGHT IN IN SEPTEMBER 2017 FOR THE RECALL ON THE POWER DOORS. NOW, SEVERAL MONTHS LATER I'M DEALING WITH ANOTHER RECALL WAITING ON PARTS TO BE ORDERED WHEN THIS COULD HAVE BEEN FIXED 4-6 MONTHS AGO AND THIS WHOLE TIME MYSELF AND MY FAMILY HAVE BEEN AT RISK WITH THESE RECALLED PARTS NOT BEING REPAIRED.

NHTSA ODI 11062220

TAKATA RECALL. THE TOYOTA DEALERSHIP SAYS MY WIFE'S TOYOTA IS NOT SUBJECT TO THE AIRBAG RECALL. YOUR WEBSITE- HTTPS://WWW.NHTSA.GOV/RECALL-SPOTLIGHT/TAKATA-AIR-BAGS LISTS THE VEHICLE AS BEING SUBJECT TO THE RECALL. WHICH IS CORRECT? DOES HER CAR HAVE AN AIRBAG SUBJECT TO RECALL OR NOT? THANKS.

NHTSA ODI 11055543

1. FAULTY TK AIRBAGS - I GOT A NOTICE OVER MAIL ABOUT IT. 2. MY SIDE DOOR OPENED DURING DRIVING, I THEN FOUND OUT THERE IS A RECALL FOR SLIDING POWER DOORS (ELECTRIC ISSUE) - I CONTACTED LOCAL TOYOTA DEALERSHIP, BUT THEY SAID THEY CANNOT HANDLE IT IN THE NEXT 5 MONTHS AS THEY HAVE NO PARTS.

NHTSA ODI 11047536

TAKATA RECALL MY VEHICLE IS ON THE AIRBAG RECALL LIST. NHTSA RECALL NUMBER IS 16V858. RECALL STATUS IS INCOMPLETE. I'VE CONTACTED MY DEALER A NUMBER OF TIMES FOR AIRBAG REPLACEMENT BUT WAS TOLD THAT THERE'S NO ARRANGEMENT FOR MY VEHICLE'S AIRBAG RECALL. I UNDERSTAND THE DEADLINE FOR CLAIMING IS 27NOV2017 SO I'M FILING THIS COMPLAINT AND LOOK FORWARD TO AIRBAG REPLACEMENT ASAP.

NHTSA ODI 11047010

TAKATA RECALL I WENT TO THE TOYOT DEALER IN CERRITOS CA (AUTO NATION) YESTERDAY, THEY SAID MY CAR HAS NO AIRBAG RECALL PROBLEM IN THEIR SYSTEM HOWEVER I FOUND MY SIENNA HAS THE AIRBAG PROBLEM ON WEBSITE: HTTPS://WWW.AUTOAIRBAGSETTLEMENT.COM/EN/CHECKVIN

NHTSA ODI 11044708

TAKATA RECALL

NHTSA ODI 11016416

TL* THE CONTACT OWNED A 2013 TOYOTA SIENNA. WHILE DRIVING 25 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE DUE TO A MEDICAL EMERGENCY. AS A RESULT, THE CONTACT CRASHED INTO A FEW OBJECTS ALONG THE ROAD AND THE VEHICLE FLIPPED OVER. ALL OF THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FIELD. THE VEHICLE WAS TOWED TO A TOW YARD AND DECLARED A TOTAL LOSS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 38,500.

NHTSA ODI 10907147

I AM CURIOUS TO WHY THE AIRBAGS DID NOT DEPLOY FROM AN ACCIDENT

NHTSA ODI 10778744

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE DRIVER FAILED TO STOP AT A RED LIGHT AND CRASHED HEAD ON INTO ANOTHER VEHICLE AND THEN A LIGHT POLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED A BROKEN NOSE, RIBS AND A CRACKED PELVIS. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 815.

NHTSA ODI 10532681

WHEN THE VEHICLE WAS STARTED, THE SRS AIRBAG LIGHT CAME ON. THE VEHICLE WAS TAKEN TO THE LOCAL TOYOTA DEALERSHIP THE NEXT MORNING TO DIAGNOSE. HOWEVER, NO ERROR CODES WERE ABLE TO BE RETRIEVED FROM THE OBDII. THEY RESET THE COMPUTER TO CLEAR THE LIGHT AND ADVISED THAT NOTHING COULD BE DONE WITHOUT AN ERROR CODE. THEY ADVISED TO TAKE THE VEHICLE DOWN TO AN AUTO PARTS STORE IMMEDIATELY IF THE LIGHT CAME ON AGAIN, IN ORDER TO GET AN ERROR CODE. A WEEK LATER, THE LIGHT CAME ON AGAIN. AS ADVISED, THE VEHICLE WAS TAKEN DOWN TO AN AUTO PARTS STORE IMMEDIATELY TO HAVE THE CODE READ. IN ORDER TO READ THE CODE, THE VEHICLE HAD TO BE TURNED OFF AND THEN IMMEDIATELY TURNED BACK ON. WHEN THE VEHICLE WAS TURNED BACK ON, THERE WAS NO ERROR CODE PRESENT. *TR

NHTSA ODI 10508473