What 254 owners told NHTSA about the 2013 Toyota RAV4 Phev

The contact owns a 2013 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle failed to restart and was later towed to the local dealer who diagnosed the vehicle and determined that a thermal event had occurred, causing the battery to overheat and engine components to fail. The vehicle was not repaired. The failure mileage was 166,744. VIN tool confirms parts not available.

NHTSA ODI 11615667

Vehicle suffered electrical shortage after a deer impact, battery is under warranty and recall. Progressive insurance and Jim Hudson Toyota Sumter SC refusing to honor

NHTSA ODI 11615327

The contact owns a 2013 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11614777

On 4/4/18 I purchased a preowned 2013 Toyota RAV4 Limited from Grappone Toyota. It had approximately 80000 miles on it. I was told it was gone over completely and everything was good with it. For quite some time now I have been feeling a vibration/shudder when pressing the gas. I initially thought it was just getting old & that it was normal. During the winters I have tried dry gas thinking that could be helpful. I had also tried higher octane gas. It's been getting considerably worse so when I made an appointment at Grappone for my oil change, I asked them to diagnose it. They came back saying I need a new $4000 Torque Converter. Once I got home I began doing research. I found T-SB-0023-15. Then an extension on it to 8 years or 150000 miles. It's a problem big enough to put a TSB out. I tried contacting Toyota & they said my car is beyond the warranty (it has 135000 miles on it, but over 8 years old). My gripe is I was never told of this TSB. If I would've known, I would've jumped on it as soon as I started feeling the vibration. I feel like Grappone sold this car to me deceitfully as I was never told about it. Toyota confirmed the TSB was sent to the previous owner as I didn't buy until 04/18. I have the estimate for repair from Grappone. I feel betrayed & duped.

NHTSA ODI 11614906

Toyota USA failed to start recall campaign and fix Manufacturer Recall Number23TB13 & NHTSA Recall Number23V734 It was promised to start fixing recall in the middle of 2024, it is 3rd quarter of 2024 and not remedy available, Toyota USA fails to provide timeframes.

NHTSA ODI 11613456

The contact owns a 2013 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11610999

The contact owns a 2013 Toyota Rav4 equipped with four Continental Tires, Tire Line: Cross Contact LX; Tire Size: 225/65/R17, DOT Number: A32YHOOB0224. The contact stated that while the vehicle was parked and unattended, the passenger’s side front tire exploded. The hub cap detached and flew off the rim. There were no warning lights illuminated. The contact called AAA and was informed that the tires were not properly installed. The vehicle was towed to the local dealer, where the tire was replaced. Additionally, while the vehicle was parked in the driveway, the contact became aware that the driver's side front tire was flat. The contact's neighbor replaced the tire with the spare tire. The manufacturer was not contacted. The vehicle failure mileage was approximately 102,580. The tire failure mileage was unknown.

NHTSA ODI 11605790

The contact owns a 2013 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11602406

The paint (Blizzard Pearl) on the roof of my car came off in very large sheets while I was driving. I contacted my local dealership to have my car repainted (per the warranty with Toyota) only to find out that the warranty on the paint for my particular vehicle had expired in 2023. I would like to see this warranty on the paint extended so I called Toyota directly and they advised I issue a compliant here so you can force them to extend this warranty.

NHTSA ODI 11601013

It is taking too much time for Toyota to offer a remedy on this recall. I am disappointed. This is affecting me because I have not been able to work with my car for to this unresolved recall. I don't know what to do please help

NHTSA ODI 11596033

I had a 2013 Rav4, while i was driving the car the car started a fire under the hood and burn completely up. Im trying to file a complaint or talk to someone discussing this matter. Toyota says I need to file a bad faith complaint.

NHTSA ODI 11592405

Roof leaking inside car left of driver

NHTSA ODI 11586967

My 2013 RAV4 has been experiencing shuddering and vibrations at low speeds. Turns out it is the torque converter which Toyota was aware some 2013-2014 RAV4 have the problem. But instead of doing a recall they did a customer support program recall which they were able to put an expiration on the recall. Now my car needs the torque converter replaced Toyota will not honor the recall because it is expired 3 years ago. After seeing numerous complaints about the torque converter Toyota should reconsider doing a full recall on this safety issue.

NHTSA ODI 11586317

In at least 5 or more instances the vehicle has had unintended acceleration and thrust the car forward while I was braking and trying to come to a stop. Once it happened at a 4-way intersection and propelled my car into the middle of the intersection and I had to swerve to avoid a head-on collision with another car. I , or the other driver, could have been killed. In all cases the braking failed to stop the car and in fact sped it up even though the brakes were applied.

NHTSA ODI 11582671

My vehicle is a Rav 4, pearl white and the vin number is [XXX] . I called a phone number (1-877-855-8377) provided by Toyota de Puerto Rico so I could work on the paint recall on my 2013 SUV. I was not aware of this recall, but a co-worker told me about the recall when I noticed that my SUV was peeling off the paint on the hood. The gentleman who answered my call told me that they had sent me a recall letter, which is not true because I never get a letter. Now my RAV4 is losing its paint and I need Toyota to answer me for their negligence in relation to their defect in that type of paint. I will be grateful if you give me some help and what I should do. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11564787

While driving the car, it stalled on the expressway and then started to smoke and seconds later started on fire.

NHTSA ODI 11564455

Had to make a quick right hand turn, when I did, my vehicle lost power and I thought I had been hit. No power steering or power brakes. Got out, inspected my car, no damages or anything, vehicle restarted and so I continued on my way. Getting back on the road had to make another right, and vehicle sputtered and dash blinked, but seemed to recover. Started to look for a safe place to get off the road, when the dash was blinking and I lost power steering again. Turned into a place of business. As I stopped, smoke was showing from the drivers side, I tried to get out, but my door handle didn't unlock,. I realized I had to manually flip the lock to get out. Dialed 911 from cell phone and went into the business to tell them to keep people away. I could see flames coming down from the engine compartment to the ground. Luckily fire department arrived and extinguished fire. Initially Toyota dealership quoted $12,550 to fix, my insurance company declared it a total loss.

NHTSA ODI 11563198

Pulled into driveway, turned off car. Entered house within a couple of minutes front end of car burst into flames. Fire Dept. was called to put out fire. Car was towed to Newburgh NY for insurance adjustor inspection. I was on my way to store and stopped at in-laws. Had I not made this stop, I would have been on thruway. If car had been a few feet closer to garage, it would have set the garage, with car inside, on fire, and house. Car in garage could have exploded (gas tank). The recall was received days prior to incident, and indicated remedy would be ready in June 2024. Police and Fire Dept were called, insurance reps, I believe have inspected the car. It was towed and I did not meet with insurance rep. There were no warning lights or problems, passed inspection in August 2023. Police Incident Rep #[XXX], 12/20/23, 12:05 p.m. Yonkers PD INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11562628

My battery was not secure and caused a fire under hood

NHTSA ODI 11554855

Water leaks inside from the sunroof and out of corner of sun visor

NHTSA ODI 11553137

The car stalled on the expressway. Then started smoking and was on fire seconds later.

NHTSA ODI 11553069

The contact owns a 2013 Toyota Rav4. The contact stated that while driving at an undisclosed speed, she heard an abnormal sound coming from the vehicle. The contact stated that the service engine warning light illuminated, and the vehicle started to drive rough and was jerking and making abnormal sounds. The vehicle was towed to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.

NHTSA ODI 11538389

Car jerks when shifts gears and the problem just appeared one day with no warning. I went to 4 different mechanics and none can confirm if there is metal in transmission but to solely tell the transmission needs to be replaced. Either defective transmission or another problem not related causing jerking in driving.

NHTSA ODI 11530146

After driving vehicle, noticed smoke coming from under hood. Upon further inspection battery was on fire.

NHTSA ODI 11523052

I parked my car at Omaha airport. I came to know that “[XXX]" stole the car and kept it near her Apt at [XXX]”. Her phone number is [XXX]. Please arrest her immediately. She took the car without my consent and without my authorization. She is not even registered as a driver/owner of the car. Please arrest her. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11521655