What 254 owners told NHTSA about the 2013 Toyota RAV4 Phev

THE GPS IS UNUSABLE IN DAYLIGHT DUE TO THE GLARE...MY OTHER CAR, A SUBARU, WORKS PERFECTLY. TOYOTA COMPLAIN DIVISION IS VERY POLITE BUT SAYS THE VEHICLE IS OK? SILLY BUT I GAVE UP CONTACTING THEM. *TR

NHTSA ODI 10650043

IT IS NEARLY IMPOSSIBLE TO SEE THE NAVIGATION SCREEN FROM THE NORMAL DRIVING POSITION IN THE SUNLIGHT DUE TO GLARE. THIS CAUSES THE DRIVER TO TAKE HIS EYES OFF THE ROAD FOR AN EXTENDED TIME. THIS IS UNSAFE AND COULD CAUSE AND ACCIDENT. TOYOTA SERVICE CLAIMS THE SYSTEM IS OPERATING AS DESIGNED. *TR

NHTSA ODI 10628315

THERE IS HUGE SUN REFLECTION ON NAVIGATION SYSTEM & YOU HAVE VERY POOR VISION ON NAVIGATION. TIME TO TIME YOU HAVE TO CHANGE YOUR HEAD POSITION TO FIND RIGHT ANGLE TO READ NAVIGATION DISPLAY. THIS WILL DANGER THE LIFE OF DRIVER TREMENDOUSLY. *TR

NHTSA ODI 10560639

WHEN DRIVING AT ANY SPEED, UNDER ANY CONDITION, IT IS IMPOSSIBLE TO SEE THE NAVIGATION SCREEN, CAUSING THE DRIVER TO LOOK, RATHER THAN GLANCE, AT THE SCREEN TO DETERMINE DRIVING INSTRUCTIONS, ROAD HAZARDS, WARNINGS, ETC. THE GLARE IS ALMOST BLINDING AT TIMES. *TR

NHTSA ODI 10559490

AT ANY SPEED IN ANY WEATHER IT IS IMPOSSIBLE TO SEE THE NAVIGATION SYSTEM IN THIS VEHICLE...THIS NEEDS ADDRESSED BY THE MANUFACTURER AS IS A PAID FOR UPGRADE AND DUE TO PEOPLE WORKING TO SEE THE SYSTEM ACCIDENTS ARE GOING TO HAPPEN. *TR

NHTSA ODI 10547768

WHEN DRIVING AT ANY SPEED, UNDER ANY CONDITION, IT IS IMPOSSIBLE TO SEE THE NAVIGATION SCREEN, CAUSING THE DRIVER TO LOOK, RATHER THAN GLANCE, AT THE SCREEN TO DETERMINE DRIVING INSTRUCTIONS, ROAD HAZARDS, WARNINGS, ETC. THE GLARE IS ALMOST BLINDING AT TIMES. *TR

NHTSA ODI 10546055

THE INSTALLED NAVIGATION SCREEN IS IMPOSSIBLE TO SEE IN THE DRIVER'S NORMAL DRIVING POSITION AND IN ALMOST ANY DAYTIME LIGHTING CONDITION. GLARE FROM THE SCREEN AND DASHBOARD BORDERS ON UNSAFE. THERE IS NO WAY TO SAFELY USE THAT ITEM AND THE 12 OR SO FUNCTIONS LOCATED THERE WITHOUT SIGNIFICANT DISTRACTION. BECAUSE OF THE POTENTIAL DISTRACTION THIS WILL CAUSE ACCIDENTS AND SOME WILL BE FATAL. *TR

NHTSA ODI 10543922

THE INSTALLED NAVIGATION SCREEN IS IMPOSSIBLE TO SEE IN THE DRIVER'S NORMAL DRIVING POSITION AND IN ALMOST ANY DAYTIME LIGHTING CONDITION. GLARE FROM THE SCREEN AND DASHBOARD BORDERS ON UNSAFE. THERE IS NO WAY TO SAFELY USE THAT ITEM AND THE 12 OR SO FUNCTIONS LOCATED THERE WITHOUT SIGNIFICANT DISTRACTION. NOTIFIED THE SERVICE MANAGER 2 TIMES AND BOTH TIMES WAS TOLD THEY WERE NOT AWARE OF THE PROBLEM. BECAUSE OF THE POTENTIAL DISTRACTION THIS WILL CAUSE ACCIDENTS AND SOME WILL BE FATAL. *TR

NHTSA ODI 10543276

I OWN A 2013 RAV 4 LIMITED WITH ENTUNE NAVIGATION. DURING THE DAY IT IS NOT POSSIBLE TO VIEW THE SCREEN. TOYOTA SHOULD TAKE ACTION TO CORRECT THIS ISSUE. *JS

NHTSA ODI 10538245

I HAVE A 2013 TOYOTA RAV4 LIMITED. IN ANY SIGNIFICANT AMBIENT LIGHT LEVEL, THE NAVIGATION SCREEN IS NOT VISIBLE. THE GLARE ON THE SCREEN IS HORRIFIC. NOTIFIED DEALERSHIP. THEY CHECKED IT OUT AND CONFIRMED THAT I DID, INDEED, HAVE A PROBLEM. DEALERSHIP MADE AN APPOINTMENT WITH ME TO MEET WITH A FACTORY REP. I MET WITH THE REP, AND HE AGREED THIS IS A REAL PROBLEM, HOWEVER HE HAD NO IMMEDIATE SOLUTION. I CONTACTED THE TOYOTA "HOTLINE" AND THEY REFERRED ME BACK TO THE DEALERSHIP. THIS IS A VERY DANGEROUS SITUATION, TRYING TO POSITION MY HEAD SO THAT I CAN TRY TO GET A CLEAR VIEW OF THE SCREEN. (WHICH IS STILL NOT POSSIBLE) I FEEL LIKE I HAVE SPENT IN EXCESS OF ONE THOUSAND DOLLARS FOR AN OPTION THAT IS UNUSABLE. PLEASE HELP! TOYOTA DOES NOT SEEM TO BE LISTENING TO ME. *TR

NHTSA ODI 10526395

AT ANY SPEED IN ANY WEATHER IT IS IMPOSSIBLE TO SEE THE NAVIGATION SYSTEM IN THIS VEHICLE...THIS NEEDS ADDRESSED BY THE MANUFACTURE AS IS A PAID FOR UPGRADE AND DUE TO PEOPLE WORKING TO SEE THE SYSTEM ACCIDENTS ARE GOING TO HAPPEN. *TR

NHTSA ODI 10524469

THE VEHICLE DOES NOT COME WITH VOICE ACTIVATED BLUETOOTH. TO MAKE A CALL YOU NEED TO GO THROUGH SEVERAL STEPS, ONE INCLUDES LOOKING AT A SCREEN WHICH IS HARD TO SEE, IF THERE IS A GLARE ON IT. YOU SPEND TOO MUCH TIME LOOKING AT SCREEN TO FIND NUMBER, ALL THE WHILE WITH YOUR EYES OFF THE ROAD. *TR

NHTSA ODI 10513961

PURCHASED NEW 2013 RAV4 ON 23 MAR 13. THE ENTUNE NAVIGATION DISPLAY (BOTH DAY AND NIGHT MODE) IS VERY DIFFICULT TO SEE IN BRIGHT DAYLIGHT (IN DAY MODE) OR AT NIGHT TIME (IN NIGHT MODE). THIS IS A SERIOUS DISTRACTION WHEN USING THE NAVIGATION AND RESULTS IN THE DRIVER HAVING TO AVERT EYES TO FOCUS ON THE DISPLAY LONGER THAN NECESSARY FOR DETAILS. THIS COULD RESULT IN AN ACCIDENT. A NORMAL DISPLAY WOULD NOT HAVE THESE ISSUES. I HAVE EXAMINED ANOTHER BRAND NEW RAV4 WITH THE SAME ISSUE. THE DEALER ALSO REPLACED MY ENTUNE SYSTEM; THE PROBLEM STILL PERSISTS. IT IS A DESIGN FLAW. PLEASE PREVAIL UPON TOYOTA TO FIX THIS WITH EITHER A HARDWARE OR SOFTWARE UPDATE. *TR

NHTSA ODI 10505341