What 403 owners told NHTSA about the 2013 Toyota Prius C

WHILE DRIVING ON A SIDE ROAD ON 9/26/2018 I RECEIVED AN ALERT MESSAGE THAT SAID "CHECK HYBRID SYSTEM. STOP THE VEHICLE IN A SAFE PLACE." I PULLED THE VEHICLE OVER AND SHUT IT DOWN. THE VEHICLE WOULD NOT START FOR A MINUTE BUT THEN STARTED AGAIN. I CALLED THE TOYOTA DEALERSHIP WHERE I GET MY CAR SERVICED AND I ASKED THEM IF IT IS OKAY FOR ME TO DRIVE IT HOME SINCE I WAS 110 MILES AWAY. THEY TOLD ME IT WAS OKAY TO DRIVE AND I TOOK THE CAR TO THEM TO GET IT CHECKED OUT UPON GETTING BACK IN TOWN. THEY CONFIRMED THAT THE WARNING HAD COME ON, HOWEVER COULD NOT FIND ANYTHING TO FIX IT. SO THEY RESET THE ERROR MESSAGE AND RETURNED THE CAR TO ME. I AM AFRAID TO DRIVE THE CAR ON THE ROAD WITHOUT A FIX SINCE IT COULD STOP AT A HIGH SPEED AND CAUSE ME TO BE IN A CRASH. I AM SURPRISED HOW DOES TOYOTA HAVE A PROTOCOL TO LET USERS DRIVE A FAULTY CAR ON THE ROAD?

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CAR WAS BEING DRIVEN ABOUT 15-20 MPH WHEN IT JUST STOPPED WITH A JOLT AS IF IT HAD BEEN HIT FROM BEHIND. CAR WOULD NOT MOVE. TOWED TO SHOP WHERE IT WAS DIAGNOSED AS BAD INVERTER.

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I WAS DRIVING THE CAR TO THE DEALERSHIP TO GET AN OIL CHANGE AND THE CHECK HYBRID SYSTEM WARNING LIGHT CAME ON WHILE DRIVING ON THE FREEWAY.

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CAR WAS PARKED AND NOTICED THAT REAR BUMPER ON RIGHT CORNER WAS HANGING OFF SLIGHTLY, WITH CLIPS VISIBLE UNDERNEATH. WHEN PUSHING IT IN TO TRY AND REHINGE ONTO THE CLIPS, IT MOVED ANOTHER PART OF THE BUMPER. BUMPER VIEW FROM THE REAR IS NOT SHOWING ONE SIDE IS SAGGING.

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VEHICLE LOSS POWER WHILE DRIVING RESIDENTIAL ROADS

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I BOUGHT A USED 2013 TOYOTA CERTIFIED PRIUS IN 2016,AFTER USING FOR A FEW MONTHS THE CAR STALLED AT THE MIDDLE OF THE ROAD.I HAVE IT TOWED AT BOB SMITH TOYOTA FOR REPAIRS.THE REPAIR INDICATED A REPLACEMENT OF INVERTER.THE COST OF REPAIR IS AROUND $2,000.THE CAR IS OK NOW AND RUNNING,BUT IT'S NO GUARANTEE THE THE SAME PROBLEM WILL HAPPEN AGAIN.I DON'T FEEL SAFE DRIVING THE CAR,AT PRESENT I BROUGHT MY CAR AT THE DEALERSHIP AGAIN FOR ANOTHER ISSUE,THE RADIO,NAVIGATION BACKUP CAMERA DOESN'T WORK,

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AFTER DRIVING FOR APPROXIMATE 40 MILES ON FREEAY I WAS AT A STOP LIGHT AND WHEN ACCELERATING I HEARD A POPPING SOUND AND VEHICLE LOST POWER. WOULD NOT ACCLELERATE AND THE HYBRID/ABS AND CHECK ENGINE LIGHTS CAME ON,LUCKLY THIS HAPPEN ON A STRET AND NOT ON THE HIGHWAY. I PULLED OVER AND HAD VEHICLE TOWED TO TOYOTA DEALER. THEY FOUND THAT THE IPM RESISTOR FOR THE INVERTER HAD FAILED. DEALER REPLACED IPM AND INVERTER.

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2013 PRIUS 3 VEHICLE ALWAYS SERVICED AT TOYOTA DEALERSHIP, LAST SERVICE THEY RECOMMENDED FRONT BRAKE PADS REPLACEMENT, TIRES AND ALIGNMENT SO I DID . 7 MONTHS LATER DRIVING ALONG SMOOTH CITY ROAD ABS, TRACKING CONTROL, AND BRAKE LIGHTS COMES ON BRAKES FEEL HARDER TO DEPRESS AND NO GENERATIVE BRAKING. I HAD DIAGNOSTICS RUN FOR CODES AND CAME BACK (C1391 ABNORMAL LEAK IN ACCUMULATOR). RESEARCH FOUND THIS COMMON PROBLEM CRACK IN ACCUMULATOR DUE TO VIBRATION BUT FOUND NO RECALL ON IT.

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LOW BEAM HEADLAMPS HAVE BEEN REPLACED BY ME 3 TIMES IN 80K MILES. I AM NOW AWARE THERE IS AN ONGOING PROBLEM AS THEY ARE AGAIN FAILING, AND I REPLACED THE BULBS OF BOTH JUST 2 WEEKS AGO. THERE IS NO WARNING, THEY JUST DON'T WORK. I NOTICE IT WHILE DRIVING AND CANNOT SEE WITHOUT BRIGHT HEADLIGHTS ON.

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AROUND 2:00 AM ON FWY 101 NORTH/SOUTH DIVISION POINT, CAR SUDDENLY LOST ITS POWER AND ACCELERATOR STOPPED WORKING AND STOPPED IN THE CURVING AREA ON FASTEST LANES. I TURNED MY KEY ON/OFF FOR 5 TIMES LIGHTS ON THE PANEL WAS ON BUT ACCELERATOR WAS NOT WORKING AT ALL FOR 30 MIN SO I CALLED POLICE AND AAA TOWING. WHEN FINALLY AAA CAME AND TALKING ON THE PHONE, THE CAR STARTED TO ACCELERATED AGAIN. IT WAS VERY DANGEROUS SITUATION AS MY CAR WAS FORCED TO PARK ON THE FASTEST LANE ON THE CURVING AREA AT 2:00AM AND MANY TRUCKS AND CARS WERE DRIVING 90 MILES/HOUR. 4-5 CARS WERE YELLING AT ME "IT IS VERY DANGEROUS TO PARK YOUR CAR RIGHT HERE !" AND SOME MALE DRIVERS OFFERED ME FOR HELP BUT I TOLD THEM THAT I WAS WAITING FOR POLICE (AS I WAS MORE AFRAID TO GET A HELP FROM STRANGERS.) THIS INCIDENT COULD CAUSE A VERY SERIOUS INJURIES OR DEATH. NEXT DAY, I TOOK MY CAR TO TOYOTA NORTHLEDGE BUT THEY SAID THERE WAS NO PROBLEM OF THIS CAR. I READ THE "RECALL" OF TOYOTA PRIUS 2010-2014 ABOUT INVERTER PROBLEM WHICH CAUSE THE POWER FAILURE BUT TIM/SERVICE MANGER TOLD ME THAT "YOUR VIN # IS NOT COVERED WITH THIS ISSUE." THEREFORE, HE CAN NOT DO ANYTHING ABOUT IT.

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CURRENTLY USING APPROXIMATELY 1 QUART OF OIL PER 2,000 MILES. THAT COMES OUT TO 5 QUARTS PER 10,000 MILE OIL CHANGE--WHICH IS MORE THAN THE 4.4 QUARTS THAT THE CAR HOLDS. NO DRIPS UNDER THE CAR. NO CLOUDS OF SMOKE OUT OF THE EXHAUST. THE OIL USAGE SLOWED DOWN, WHEN I TRIED USING CASTRIL FULL SYNTHETIC OIL--AT THE SUGGESTION OF A NEIGHBOR OF MINE, INSTEAD OF THE TOYOTA DEALER OIL AND MOBIL 1. IT IS A CONCERN, THAT THE EXHAUST SYSTEM MIGHT BE PLUGGING UP--DUE TO THIS OIL USE ISSUE. I HAVE AN EXTENDED WARRANTY TO 200,000. THE WARRANTY COMPANY TOLD ME TODAY, THAT, THEY WILL ONLY COVER INTERNAL ENGINE PART BREAKAGE, OR WHATEVER MY FACTORY WARRANTY WAS. THEY WILL NOT COVER THE CAUSE OF THE OIL USE, AND THEY WILL NOT COVER DAMAGE CAUSED BY LACK OF OIL. SO, I WAS TOLD, TO MAKE SURE I KEEP IT FULL OF OIL. TOYOTA SHOULD CONSIDER HOW THIS WILL AFFECT THEIR FUTURE BUSINESS. A BIG SALES POINT TO THE PRIUS IS, THAT, IT SHOULD LAST A REALLY LONG TIME. IT MAY LAST A LONG TIME, YET. I'LL KEEP ADDING OIL AND WE SHALL SEE. IN THE MEAN TIME, I PLAN TO GET A ROAD SIDE ASSISTANCE PACKAGE THAT INCLUDES TOWING....

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EXCESSIVE MOTOR OIL BURNING AT A RATE OF 2 QUARTS EVERY 5000 MILES. DEALER CLAIMS IS NORMAL WEAR AND TEAR. DEALER CONFIRMS THAT THERE IS NO LEAKAGE.

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I PUT THIS CAR INTO SERVICE JANUARY 1, 2014. I DROVE 150,000 MILES CHANGING MY OIL RELIGIOUSLY AS RECOMMENDED. I HAD NEVER BURNED A DROP OF OIL PRIOR TO THIS. THEN ALL OF A SUDDEN I STARTED BURNING A QUART EVERY 2000 MILES. AFTER LOOKING AT TOYOTA FORUMS THIS SEEMS TO BE A COMMON PROBLEM.

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MY 2013 TOYOTA PRIUS OCCASIONALLY EXPERIENCES DELAYS IN ACCELERATION AND ABNORMAL HYBRID FUNCTION. THE DEALERSHIP SAYS THEY CAN'T DO ANYTHING BECAUSE THERE ARE NO LIGHTS ON THE DASHBOARD. CORPORATE TOYOTA DOESN'T SEEM TO CARE. I ASKED IF I HAD TO GET INTO AN ACCIDENT BEFORE THIS BECAME AN ISSUE. AN EXTRA SECOND OF UNEXPECTED INABILITY TO MOVE MY CAR CAN BE VERY DANGEROUS IN MY OPINION. SO WHEN I PULL OUT OF A PARKING LOT ONTO A STREET WITH MY FOOT ON THE GAS PEDAL THERE WILL SOMETIMES AN ADDITIONAL SECOND OR SO BEFORE THE CAR STARTED TO MOVES AND AT A SLOWER THAN NORMAL PACE. I KNOW PRIUSES DON'T MOVE FAST BUT IT IS SILLY SLOW.

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AS A SAFETY PROFESSIONAL, I HAVE A SAFETY CONCERN ON THE INVERTER NOT OPERATING CORRECTLY AND PUTTING ME, MY FAMILY, AND THE GENERAL PUBLIC IN HARMS WAY. I AM THEREFORE HOLDING NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION AND TOYOTA CORPORATION RESPONSIBLE HERE ON FORWARD. I AM DRIVING MY VEHICLE IN CALIFORNIA BUSY FREEWAYS.

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ENGINE WARNING LIGHT AT START UP CAME ON WITH NO DEGRADATION OF OPERATION. CAR WAS TAKEN TO ORIGINATING MANUFACTURE DEALER FOR DIAGNOSIS. WHEN CAR WAS PURCHASED AS CERTIFIED PRE-OWNED THE SALES REP UPSOLD EXTENDED 3RD PARTY WARRANTY COVERAGE THAT THEY SAID 'WOULD COVER EVERYTHING INCLUDING DIAGNOSIS LABOR FEES.' WHEN VEHICLE WAS DIAGNOSED FROM DEALER SERVICE DEPT THEY SAID IT WAS FAULTY O2 SENSOR, CAUSED 'BY RODENT DAMAGE TO CABLE'. NO VALIDATION OR EVIDENCE OF THIS WAS PROVIDED; CABLE/PARTS NOT PRESENTED FOR INSPECTION TO CUSTOMER. CUSTOMER WAS TOLD LACK OF SENSOR WOULD RESULT IN REDUCED GAS MILAGE. CUSTOMER ASKED ABOUT SAFETY OF VEHICLE AND WAS TOLD VEHICLE WAS SAFE TO DRIVE WITHOUT PART REPAIR. CUSTOMER ASKED IF REPAIR WAS COVERED UNDER WARRANTY AND WAS TOLD THAT IT WAS NOT. CUSTOMER DECLINED REPAIR AT THAT TIME; CUSTOMER WAS FORCED TO PAY ~$150 LABOR CHARGE FOR INSPECTION. CUSTOMER RETURNED AT A LATE TIME TO COMPLETE REPAIR. AGAIN NO EVIDENCE OF PART FAILURE WAS PRESENTED AND REPAIR COST ~$400 WAS FORCED TO BE PAID. CUSTOMER THEN FOUND EXTENDED WARRANTY COVERAGE DOCUMENTS AND CALLED THEM TO ASK WHY REPAIR WAS NOT COVERED AS PROGRAM DOCUMENTATION AND CONTRACT SEEMED TO INCLUDE COVERAGE OF THIS ISSUE; PROVIDER NOTED THAT DEALER DID NOT CALL TO AUTHORIZE REPAIR AT NO COST TO CUSTOMER AND CUSTOMER SHOULD SUBMIT PAPERWORK TO PROVIDER FOR REVIEW. CUSTOMER FURTHER RESEARCHED ON INTERNET THE ISSUE AND FOUND MULTIPLE REPORTS OF FAULTY WIRING AND IS CONCERNED FOR SAFETY OF OPERATION DUE TO MANUFACTURE MATERIAL FLAWS THAT ALLOW ANIMAL DAMAGE TO CRITICAL WIRING OF CAR.

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TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 50 MPH AND ATTEMPTING TO STOP THE VEHICLE, THE DRIVER DEPRESSED THE BRAKE PEDAL AND THE FRONT END OF THE VEHICLE BEGAN TO SWERVE AND VIBRATE. THE ECU SENSOR INDICATOR ILLUMINATED AND THE BRAKES FAILED. THE DRIVER WAS UNABLE TO IMMEDIATELY STOP THE VEHICLE. THE VEHICLE EVENTUALLY STOPPED IN THE MIDDLE OF A BUSY INTERSECTION. THE VEHICLE WAS DRIVEN DIRECTLY TO ALLEN JAY TOYOTA (40 US HWY 27 NORTH, SEABRING, FL) WHO INITIALLY WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. AFTER RETRIEVING THE VEHICLE, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ECU WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 90,000. *TT *JS

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BRAKE LIGHTS STAY ON AFTER BRAKE PEDAL IS RELEASED WHEN CAR IS IN PARK AND WHEN IT IS IN MOTION. THE BRAKE LIGHTS STAY ON EVEN AFTER THE KEY IS REMOVED FROM IGNITION AND CAR LOCKED. TOYOTA HAS REPAIRED THIS PROBLEM TWICE AND NOW IT IS THE THIRD TIME I HAVE THE PROBLEM.

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THERE IS A DEFECT IN THE REAR LENS AND BODY ASSEMBLY, PART NUMBER 81551-52A94 (RIGHT SIDE) AND CORRESPONDING PART ON THE LEFT SIDE. A SEAM CRACKS AND ALLOWS WATER INTO THE LENS ASSEMBLY. EVENTUALLY, ENOUGH WATER ACCUMULATES TO COVER THE BRAKE LIGHT CAUSING IT TO SHORT. THE TOYOTA DEALER STATED THAT THERE WAS NOTHING THAT I COULD DO BUT REPLACE BOTH ASSEMBLIES. I HAVE THE OLD PARTS AND HAVE TAKEN PICTURES. THE SEAM ON BOTH ASSEMBLIES FACING IS CRACKED AT EXACTLY THE SAME POINT ... ABOUT MID-WAY CLOSEST TO THE REAR HATCH. MY GUESS IS THAT ICE ACCUMULATED IN THE SPACE AND CAUSED THE ASSEMBLIES TO CRACK.

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WHEN MOVING THEN BRAKING, JUST BEFORE THE CAR STOPS(IN THE LAST FEET OF DEAD STOP) THE BRAKE PEDAL SHAKES AND THE TIRES FEELS LIKE THEY ARE ENGAGING AND DISENGAGING IN BRAKES, ASSOCIATED WITH LOUD RUBBER NOISE RUBBING(LIKE UN-LUBRICATED ACTUATOR). THIS NOISE IS ALSO HEARD 2 MINUTES AFTER SWITCHING THE CAR OFF

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CAR LITERALLY STOPPED ON THE ROAD. IT WAS TOWED TO TOYOTA OF RIVERSIDE, CA. SAW THERE HAD BEEN A RECALL THAT THE PROBLEM WAS EXACTLY WHAT HAPPENED TO ME. ASKED THE DEALER TO CHECK THE SOFTWARE AS DESCRIBED IN THE RECALL. I WAS TOLD THAT APPLIED ONLY TO 2010-2012 VEHICLES, MINE IS A 2013. ASKED REPEATEDLY, REGARDLESS OF YEAR TO PLEASE CHECK THIS. I HAVE HUGE CONCERNS DRIVING THIS CAR AS IT LEFT ME COMPLETELY STOPPED AND STRANDED, HAD I BEEN ON THE FREEWAY, COULD HAVE BEEN FATAL. FIRST I WAS TOLD IT WAS THE HYBRID BATTERIES HAD GONE BAD. THEN THEY SAID IT WASN'T THE BATTERIES, IT WAS A FUSE FOR THE HYBRID BATTERY. EXPLAINED MY CONCERNS THAT THIS COULD HAPPEN AGAIN IF IT TRULY WAS THE FUSE?? THEY SAID IT BECAME DISCONNECTED DUE TO VIBRATION. HOW DO YOU DRIVE AND NOT HAVE SOME VIBRATION? ASKED IF IT COULD HAPPEN AGAIN, THEY DIDN'T KNOW. ASKED REPEATEDLY TO CHECK THE SOFTWARE AS DESCRIBED IN THE RECALL. THEY SAID THEY HAD TOYOTA SAFETY INVOLVED AND THEY DID EVERYTHING THEY REQUESTED OF THEM. THIS DID NOT INCLUDE CHECKING THE SOFTWARE AS I REQUESTED, SO THEY WOULD NOT DO IT. I ENDED UP DEALING WITH THE MANAGER, DANNY BRIGGS, AND REQUESTED A COPY OF ALL THE ITEMS THAT HAD BEEN CHECKED AND DONE TO MY CAR. HE SAID HE WOULD HAVE THIS FOR ME. WHEN WE PICKED UP THE CAR, THIS WAS NOT GIVEN TO ME. MET WITH HIM, HE SAID THAT WAS ALL HE COULD DO. I TOLD HIM I WAS VERY UPSET, I FEEL LIKE I'M INVOLVED IN A TOTAL "COVER UP" SO THEY WOULDN'T HAVE TO RECALL THE 2013 PRIUS' ALSO. I WAS TOLD I COULD TRADE MY CAR IN THERE IF I DIDN'T FEEL IT WAS SAFE TO DRIVE. I HAD ASKED THEM TO CHANGE THE OIL AND CHECK MY BRAKES, THEY DIDN'T DO IT. IT WAS LIKE THEY JUST WANTED TO GET ME OUT OF THERE AND NOT DEAL WITH IT. I HAVE NEVER CONTACTED YOUR AGENCY BEFORE, BUT FEEL THAT THIS COULD END UP KILLING SOMEONE IF NOT CHECKED INTO. THANK YOU.

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I WAS DRIVING HOME FROM WORK. THE CAR WAS WORKING JUST FINE. ALL OF A SUDDEN I NOTICED SMOKE. I PUT MY EMERGENCY LIGHTS ON AND STARTED LOOKING FOR ANY SIGN OF TROUBLE. NO WARNING LIGHTS WHEN OFF ON THE DASH BOARD. ALL OF A SUDDEN A CAR PULLED UP NEXT TO ME AND TOLD ME GET OUT YOUR CAR IS ON FIRE! AT THAT POINT I STOPPED ON THE FREEWAY IN THE SECOND LANE AND RAN TO THE CENTER DIVIDER. THE CAR BURNED OUT.

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2013 PRIUS V HAD A COLLISION WITH A MUSTANG CONVERIBLE. BOTH VEHICLES ARE TOTALED. THE MUSTANG'S AIRBAGS DEPLOYED. THE PRIUS'S AIRBAGS DID NOT DEPLOY AND THE DRIVER HAS A SEVERE CONCUSSION. EMS APPARENTLY TOLD THE HOSPITAL THIS WAS THE SENDING ONE THEY HAD SEEN WHERE AIRBAGS DIDN'T DEPLOY. THE HOSPITAL TOLD ME I NEEDED TO LOOK INTO AIRBAGS (3XS) BASED ON WHAT EMS SAID. WHEN I WENT TO TOYOTA THEY ASKED IF I WAS THE ONE THAT HAD CALLED A COUPLE OF DAYS PRIOR DUE TO AIRBAGS FAILING. (NO I HAD NOT CALLED.) SO, WAS EMS REFERRING TO A SECOND TOYOTA WHERE AIRBAGS HAD NOT DEPLOYED IN 2 DAYS? PLEASE LOOK AT PICTURES. THIS WAS A SERIOUS ACCIDENT. POLICE REPORT STATES BOTH VEHICLES DOING 35MPH. AGAIN, PRIUS AIRBAGS DIDN'T DEPLOY.

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WHILE DRIVING ON THE HIGHWAY, WITH LESS THAN 45,000 MILES AND REGULAR MAINTENANCE METICULOUSLY PERFORMED ON THE CAR, THE BRAKE SYSTEM WARNING, ABS WARNING, AND SLIP INDICATOR WARNING LIGHTS ALL ILLUMINATED - INDICATING, "HAVE THE VEHICLE INSPECTED BY YOUR TOYOTA DEALER IMMEDIATELY." TOOK CAR TO TOYOTA DEALER AND SERVICE TECHNICIAN DISCOVERED ENGINE ELECTRICAL WIRE HARNESS WAS COMPLETELY CHEWED THROUGH BY RODENTS, WHICH HE SAID HAS BECOME INCREASINGLY COMMON NOW THAT TOYOTA IS USING SOY-BASED WIRE COVERINGS, AND THAT THE CAR WAS UNSAFE TO DRIVE UNTIL THE WIRE HARNESS IS COMPLETELY REPLACED. THE ESTIMATED COST OF REPAIR IS $3,843.83. TOYOTA WILL NOT COVER THE COST OF THEIR DESIGN DEFECT, WHICH NOT ONLY CAUSES A MAJOR FINANCIAL SETBACK, BUT ALSO A SERIOUS SAFETY HAZARD FOR ANYONE DRIVING A TOYOTA.

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MY DAUGHTER WAS DRIVING THE CAR THIS MORNING AND THE ENGINE CUTOFF AND LOST ALL POWER ALONG WITH A MAINTENANCE REQUIRED LIGHT CAME ON. SHE TRIED TO ACCELERATE BUT IT WOULD NOT. SHE PULLED OFF THE ROAD. MY WIFE WAS IN ANOTHER VEHICLE IN FRONT OF HER.MY WIFE TURNED OFF THE CAR AND TURNED IT BACK ON IT DRIVE FINE FOR 25 MILES. THIS IS A BIG SAFETY ISSUE AND SOUNDS LIKE ANOTHER RECALL LIKE THIS. HTTP://KFOR.COM/2014/02/12/DRIVE-A-TOYOTA-RECALLED-FOR-POWER-LOSS-ISSUE-COULD-BRING-CAR-TO-SUDDEN-STOP-ON-ROAD/

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