What 295 owners told NHTSA about the 2013 Subaru Outback

Not really sure, I don’t remember. It’s a wooded area , lots of deer etc. But I honestly don’t remember I saw my car It it fully intact , all doors , hood,trunk Open, car starts too Only front drivers wheel is bent in and lowest part of front bumper needs repair

NHTSA ODI 11742914

The contact owns a 2013 Subaru Outback. The contact stated that after pulling into the driveway, the passenger-side door was opened and the driver-side airbag deployed. The contact stated the airbag had exploded inadvertently. The contact informed their insurance and was waiting for further instructions. The dealer was not informed. The vehicle was not diagnosed or repaired. The manufacturer was not informed. The failure mileage was 114,000.

NHTSA ODI 11735456

The vehicle has had the seat belt replaced twice in one year for it dinging and now Subaru dealer says the ODS sensor is bad and does not detect a passenger in the seat therefore the air bag system is not functioning properly. The dealership strongly recommend that I contact Subaru and they will most likely fix it being a Subaru and a huge safety issue. I have found a recall for this but they say not this vin number but yes it is on 2013 outbacks! They will not provide any assistance with this very costly safety issue even knowing the dealership told me to contact them.

NHTSA ODI 11723726

The vehicle caught fire while driving along the interstate. It's a total loss.

NHTSA ODI 11713975

I purchased this car may 28th 2025 and had it over the weekend and check engine light came on and took it Monday once shop opened and came back for catalytic converter and o2 sensor I letted the dealership know about it and said its not much that i can fix it but I figured would say that since was a as is car and just had to come up with money... only thing month later it stalled on me and had to take to a shop to see what it is and came back for transmission but that shop told me the car never should have been sold I never try to let them know about that its been sitting since July when that happened I been trying to talk to consumer protection services but Noone willed to help but since last year was so rough I just wanted to try again once year is up

NHTSA ODI 11708999

I purchased a car from Middletown Nissan on May 24, 2025. The car was assured to have all these different safety checks so far it had to have the power steering pump replaced twice the power steering lines replaced all new control arms a new bearing brand new back brakes which include rotors and pads, and four new tires When the tires were put on they found that the car had significant damage in the subframe from rotting there are holes in it. The car was at the dealership several times for different problems and they never disclose this problem. They basically told me it was my fault when I’ve had the car for two months that the frame is completely rotted. The car is clunking and not driving mechanically the way it should

NHTSA ODI 11684961

I was pulling into a parking spot, without any warning the car accelerated through a fence and hit a tree. There were no injuries and the airbags did not deploy. A man was waving me to stop and I could not. Fortunately the small tree stopped the car. At first I thought maybe the gas pedal stuck or in human error I hit the gas to hard. But that was not the case. I could not control the car and my thought "what is happening"!

NHTSA ODI 11644740

The contact owns a 2013 Subaru Outback. The contact stated while driving at approximately 35 MPH, the brake pedal was depressed; however, the brakes failed to engage. The contact stated that eventually, the brakes would return to normal operation. No warning light was illuminated. The contact researched and was made aware of NHTSA Campaign Number: 11V562000 (Service Brakes, Hydraulic); however, the VIN was not included. The vehicle was taken back to the residence. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 72,000.

NHTSA ODI 11631590

According to my mechanic, the Engine Cradle is severly corroded and needs to be replaced. According to Subaru, today December 4, 2024, Subaru inspected my vehicle and determined it was badly corroded. I have pictures to show this and the report from Subaru showing they did look at this corrosion. I had wanted Subaru to replace the Engine Cradle because of the damage. They claimed the car was out of Warranty and was 12 years old. Even so, that much corrosion should not have happened.

NHTSA ODI 11628910

The subframe has deteriorated beyond repair. This is our sixth Subaru Outback, either owned or leased, all in the same geographic area, housed 90% of the time in a covered garage. This is not normal wear and tear. The vehicle is dangerous, as inspected by a local independent service center that has serviced the car regularly for years. I have reported this to Subaru Corporate, citing that the substandard quality of the subframe has been a known issue on Subaru Outback earlier models and received a reply that Subaru would assume no responsibility whatsoever. There was no warning whatsoever. The issue was discovered during a routine service visit. The problem appeared in late July 2024. I attempted to contact Subaru two times with no response. I finally received a response in late October 2024.

NHTSA ODI 11623748

The contact owned a 2013 Subaru Outback. The contact stated while driving at approximately 35 MPH, he lost control of the vehicle and crashed into a metal guard rail on the driver's side along the length of the vehicle. The contact stated that the vehicle had bounced off of the rail and the front end on the passenger side had crashed into a metal post on the right side of the road. The contact stated that the force of the crash ejected him through the windshield. The contact stated that EMS and firemen were on scene but there was no police. The contact stated he had not lost consciousness. The contact was transported by ambulance to the emergency room. The contact had lacerations on his forehead, scalp, nose and chin. The contact had bruises on his chest, shoulders, both arms, and both legs. The contact stated that he was diagnosed with a Traumatic Brain Injury. The contact stated that his insurance provider declared the vehicle a total loss. The contact was advised by his insurance provider that the air bags and the seat belt had failed to function. The vehicle was towed to an impound lot. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11622969

The contact owns a 2013 Subaru Outback. The contact stated while driving at an undisclosed speed, the parking brake warning light illuminated. Additionally, the contact stated that several other unknown warning lights illuminated, and the vehicle lost motive power. The contact stated that the parking brake had seized. The parking brake was released, and the vehicle was restarted. The vehicle was taken to the dealer; however, the dealer declined to inspect the vehicle due to a title alert for a total loss report. In addition, the contact stated that he had owned the vehicle for eight years, and the vehicle had been serviced at the same dealer for routine service. The contact was informed of an unknown recall repair; however, the contact was informed that the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 154,500.

NHTSA ODI 11614806

We bought this around June 2018 with ~96,000 miles. I change oil every 6 months or 6,000 miles with OEM filters and Mobil 1 0w-30 oil. This car has burned 1/2 to 3/4 of oil initially. After 140,000 miles it climbed to over 1 1/2 quarts between changes. I had repeated O2 sensor codes and sensor replacements and finally catalytic converter codes. Replaced the converter around 160,000 miles. I took off the intake manifold after seeing excessive oil deposits under the throttle body. There's was over 1/8" of caked oil inside the manifold and butterfly valves. I'm very confused as to why the class action lawsuit didn't cover my Serial number. I checked this before buying the car and incorrectly assumed all the affected cars were included in the recall/repair process.

NHTSA ODI 11603582

The contact owned a 2013 Subaru Outback. The contact stated that while the vehicle was parked in the contact's residential driveway, the contact noticed the smoke exiting from the hood area of the vehicle. The contact stated that the vehicle was on fire. The fire department arrived on the scene and extinguished the fire. A fire report was filed. The vehicle remained at the contact's residence. The vehicle was condemned to total loss. The contact stated that as a result of the fire, the contact's residential driveway was damaged and needed to be replaced. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11598029

* I detected a noise in the front end and an instability in the handling. My independent service mechanic found the cradle on the right front severely rusted out at the point where the control arm attaches. He had to condemn the vehicle. * My mechanic says that it could have resulted in a total loss of ability to steer. He says that he is unable to order the part from the manufacturer because so many are on back order. He is also unable to find any used ones. Finally, he says that in the last 3 months he has had to condemn 3 other Outbacks due to the same problem. THIS SOUNDS LIKE A SERIOUS SAFETY ISSUE TO ME. *Problem confirmed by my independent service center *No *No

NHTSA ODI 11591221

Piston rings are defective heavy oil consumption caused my engine to seize with only 150,000 miles

NHTSA ODI 11589050

Strapped kayak to roof rack. Roof rack ripped off car while in traffic. Kayak went flying and was hit by a truck.

NHTSA ODI 11575328

I was driving on a highway when my car started to suddenly stutter, hesitate, and jerk after about an hour on the road. I pulled over on the shoulder immediately and tried to better position the car further off the highway with the same vehicle behavior. Initially I thought a tire had blown so sudden was the impact but after exterior inspection I realized the tires were fine and the problem was probably under the hood. The CVT transmission and TCM malfunctioned, and electric parking brake engaged creating a noise. My ability to steer the vehicle in a predictable direction was gone creating a safety hazard on the highway or any road. The car had to be long-distance towed back to where I live; it could not be safely driven. The problem has been reproduced and confirmed by two independent service centers, one a general service center and the other a foreign car expert service center. The vehicle has not been inspected by anyone else. There were dashboard warning lights that came on at the time the vehicle started to shake. The lights were the vehicle dynamics control warning light and the check engine warning light. A " boat load" of transmission codes that lead to the vehicle being assessed at the foreign car service center. I am asking for Subaru’s assistance in resolving this matter. I purchased a Subaru based on recommendations from other family members and their experience of having multiple Subaru vehicles some of which lasted 300,00 miles. If this is a manufacturing problem I believe that Subaru has a responsibility to notify their owners of the potential problem (which didn’t happen in my case) and a responsibility to resolve the problem when it occurs. I took my vehicle into my nearest Subaru dealership for a warranty repair that I was notified of approx. three years ago. No one notified me of the potential CVT transmission problem at that time. My vehicle cannot be driven in its current state and it is dangerous to drive because of this problem.

NHTSA ODI 11564224

Electronic seat recliner motor (outer bushing) noise when reclining, but Kendall Subaru in Eugene saying motor can not be fixed (defective design), only replaced with another (defective) motor @ cost near $1,000. Seat then stuck all the way back; even with seat headrest behind my back (w/sweaters on top of it even) driving comfort/visibility are not as good. [This entire electronic seat recliner motor system is inferior/defective to begin with vs. a typical manual seat reclining lever design, for at least the following reasons: 1) much slower/less easy to operate 2) plastic activation buttons easily break off 3) much less reliable, where manual lever system safety & other problems are almost unheard of 4) much more costly].

NHTSA ODI 11561860

At all speeds vehicle shudders when letting off accelerator then nearly stalls. This is extremely dangerous when entering expressways or crossing oncoming vehicles. Dealer identified transmission as the problem and could reproduce, but not determine reason. Said drive until Check Engine light comes on then bring back. Light has never lit up. Dealer says Subaru stopped using this transmission because of problems, but is not allowed to rebuild or repair transmission. Says it cannot get new or rebuilt transmission from Subaru or anyone else just from totaled car auction. Dealership is offering $2500 trade in. This problem is well documented online regarding 2013 Subaru Outback’s with 2.5L engine.

NHTSA ODI 11557355

middle seatbelt continues to tear in multiple placed . very disturbing

NHTSA ODI 11551783

I was pulling into a parking space very slowly when the car went into overdrive and suddenly accelerated at a high speed. It plunged down a slight decline and hit a large tree. My airbag failed to deploy although I was thrown violently forward, and the car sustained severe front end damage. The car is considered a total loss and I spent a day at a hospital emergency room. The sudden unexpected acceleration and the lack of airbag inflation is going to be assessed by Subaru on 10/24/23. I understand that there are two class action lawsuits against Subaru (in NJ & CA) for this same unanticipated acceleration issue.

NHTSA ODI 11548304

Over time, brake pedal travel has increased and brakes have a ‘soft’ or ‘mushy’ feel. Unable to ‘lock up’ the brakes, and can frequently hit the end of travel on the brakes. Cannot stop quickly. Rotors, pads and calipers have been replaced and passed state inspection, but still unable to stop quickly in an emergency situation.

NHTSA ODI 11543498

What component or system failed or malfunctioned, and is it available for inspection upon request? ACTUATOR ASSY-EPB, part number 26002aj02c (from technical service bulletin), part is not available How was your safety or the safety of others put at risk? Brake light and iSight warning light comes on. Safety systems will not operate properly when these lights are on Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Brake light and iSight warning light comes on, this started several months ago After driving this car for about an hour, shutting it off then starting it back up after short amount of time, like 20 minutes, the brake warning light and iSight light (safety system/adaptive cruise control/automatic braking) will come on immediately, they will stay on until the car has been allowed to cool down for several hours. This happens more often in hot weather. This has happened about a couple dozen times already. Took the car to Eurasian Autoworks in Tilton NH, the mechanic, who i'm told is a former Subaru master tech says this is a common problem and is usually fixed by replacing the emergency brake actuator under Technical Service Bulletin 06-58-17R. I called the local dealership and they do not have any of these parts available. I called Subaru customer support, case number [XXX] . and was told the part is discontinued and essentially said I should get one from a junkyard. I do not believe a 10 year old car should have safety related parts unavailable, especially on a common issue with this year/model of car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11534430

I had 2 dealerships look at my vehicle and both gave me an answer that is blowing me off. As now I have seen it’s a major issue with a lot of people. Oil consumption progressively increased until it was 2 burning 2 quarts of oil for every fill up. That’s ridiculous especially when I was very religious about taking care of my vehicle. I cannot understand how a manufacturer can get away with not issuing a recall to fix their major known problem. It took me awhile to complain and the vehicle has been sitting for awhile now. It only has 145,000 miles on it. I bought a Subaru with taking care of it, keeping up with maintenance and it should have lasted in my opinion at least 200,000 miles. When you pay good money for a product and take care of it you certainly hope it lasts longer than it did. I hope others complain enough that they are forced to do something about it. I am not going to hold my breath. I am sure will not be made to take care of their issues. Know this, I’ll NEVER waste my money on another subraru EVER again! Thanks for letting me vent.

NHTSA ODI 11533760