What 102 owners told NHTSA about the 2013 Nissan Juke

The contact owns a 2013 Nissan Juke. The contact stated that upon parking the vehicle at a store, the contact noticed an abnormally strong fuel odor and fuel leakage underneath the front end of the vehicle onto the ground. The vehicle was then driven to the residence. While driving to the residence, the contact became aware that the fuel gauge reading was lowering quickly. There was no warning light illuminated. Upon arriving to the residence, the contact saw smoke coming from underneath the hood. The contact reversed to park away from other vehicles. The contact then became aware that a fire had started underneath the hood, and the fire grew quickly. The contact immediately exited the vehicle. The fire was extinguished by the fire department. The contact stated that the vehicle was significantly burned from the front end to the cabin. It was unknown whether a Fire Department report was filed. A Police report was filed. There was no injury reported. The vehicle was towed to a tow yard. The contact believed that the vehicle was a total loss but had not yet received confirmation from the insurance provider. The contact became aware that the VIN was included in NHTSA Campaign Number: 14V683000 (FUEL SYSTEM, GASOLINE); and associated the failure with the recall. The dealer and the manufacturer were not contacted. The failure mileage was approximately 138,000.

NHTSA ODI 11747207

The contact owned a 2013 Nissan Juke. The contact stated that while driving the vehicle suddenly began decelerating to approximately 40 MPH and veering off an exit. The vehicle suddenly backfired, and black smoke came from the hood and rear end. The contact pulled to the side of the road, turned off the vehicle, and exited the vehicle. The contact noticed something small. sparks of fire underneath the body of the vehicle. The contact called the fire department, and at that time, the vehicle had caught fire. The fire department came and extinguished the fire. The police department arrived as well. The vehicle was towed to an impound lot and deemed totaled. The fire department made a fire report. There were no injuries or medical attention needed. After the incident, the contact conducted research and found information regarding NHTSA Campaign Number 14V683000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 159,000.

NHTSA ODI 11732313

The contact owned a 2013 Nissan Juke. The contact stated that while driving approximately 5 MPH, the front driver-side steering airbag was inadvertently deployed. The air bag emitted black smoke, a chemical substance, fractured her watch off from her wrist due to the impact, and the steering wheel seized. As a result, the driver lost control of the vehicle and crash into a second parked vehicle. During the crash, the driver sustained injuries to the upper left leg and left hand, neck, left shoulder, and torso injuries along with a left forearm laceration and chemical burning from the air bag deployment. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not yet determined. The manufacturer was notified of the incident. The local dealer was not contacted. The failure mileage was 84,000.

NHTSA ODI 11474959

WHILE PARKED IN OUR DRIVEWAY FOR MORE THAN 30 HRS, MY 2013 JUKE BURST INTO FLAMES. THE FIRE DEPT DID NOT FIND ANY EVIDENCE OF ARSON OR TAMPERING AND THERE WAS NO WEATHER OCCURRENCE TO EXPLAIN WHY IT BECAME ENGULFED IN FLAMES. THE FIRE STARTED IN THE ENGINE COMPARTMENT AT 12:40AM. NISSAN HAS SAID THAT THEY EXAMINED THE CAR AND THEIR TECHNICAL SPECIALIST FOUND " NO EVIDENCE OF A PRODUCT PROBLEM, FAILURE, OR MALFUNCTION THAT MAY HAVE CAUSED OR CONTRIBUTED TO THIS INCIDENT". NISSAN WILL NOT TELL ME WHY THE CAR BURNED UP, JUST THEY'RE NOT RESPONSIBLE. WHY WOULD A LOW MILAGE, WELL MAINTAINED VEHICLE CATCH FIRE UNLESS THERE WAS SOME KIND OF PRODUCT FAILURE? I WAS LUCKY THAT ONLY PROPERTY WAS DAMAGED BUT I FEEL NISSAN USA IS NOT TAKING THE INCIDENT SERIOUSLY.

NHTSA ODI 10763505

TL* THE CONTACT OWNED A 2013 NISSAN JUKE. WHILE DRIVING AT 20 MPH, THERE WAS A LOUD POPPING NOISE AND THE CONTACT LOST CONTROL OF THE STEERING WHEEL. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO A PARKED VEHICLE. THE CONTACT SUSTAINED A MODERATE CONCUSSION THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT NOTICED THAT THE ENTIRE RIM FRACTURED. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 23,000.

NHTSA ODI 10714516

ON WED, JANUARY 21, 2015, I ARRIVED HOME AROUND 7PM AND WENT INSIDE. I WAS NOT IN THE HOUSE 5 MINUTES WHEN I HEARD A MASSIVE EXPLOSION IN MY DRIVEWAY. I THEN SAW A BRIGHT ORANGE GLOW OUTSIDE MY WINDOW, WHICH WAS MY CAR ENGULFED IN FLAMES. THE FIRE DEPT SUPPRESSED THE FIRE AND THAT NIGHT I CALLED MY INSURANCE COMPANY TO REPORT THE INCIDENT. THE CAR (A LEASE), WAS INCINERATED AND DEEMED A TOTAL LOSS BY THE INSURANCE ADJUSTER. MY INSURANCE PAID OFF THE CAR TO THE LEASING COMPANY. WHEN I RESEARCHED THIS ISSUE, I SAW A LETTER THE NHTSA SENT TO NISSAN NORTH AMERICA REGARDING A LOOSE FUEL PRESSURE SENSOR IN MY 2013 JUKE AND PROMPTED THEM TO ISSUE RECALLS. THAT LETTER WAS DATED DEC 8, 2014. MY CAR WAS, IN FACT, ON THE RECALL LIST AND I FINALLY GOT MY LETTER ONE WEEK AFTER THE INCIDENT. NISSAN WAS VERY SLOW TO INFORM THEIR CUSTOMERS OF A VERY SERIOUS AND POTENTIALLY FATAL ISSUE. NISSAN CORPORATE DID AN INVESTIGATION ON MY CAR AND FOCUSED ON THE FUEL PRESSURE SENSOR. AFTER 1 MONTH OF WAITING FOR THEM TO CONTACT ME, THEY CALLED ME WED, FEBRUARY 25TH, 2015 TELLING ME THAT THE FUEL PRESSURE SENSOR WAS NOT THE ISSUE, HOWEVER THEY ARE NOT ABLE TO PINPOINT WHAT EXACTLY DID HAPPEN. THEY ADMIT THAT NO EXTERNAL FACTORS COULD HAVE CONTRIBUTED TO THIS FIRE AND THAT IT WAS, INDEED, AN ISSUE WITH THE CAR. THE ONLY THING THEY SAID THEY COULD DO FOR ME WAS OFFER A DISCOUNT ON A NEW NISSAN, HOWEVER I TOLD THEM I WOULD NEVER DRIVE ANOTHER NISSAN, ESPECIALLY SINCE THEY AREN'T SURE WHAT MADE THE CAR BLOW UP. I KNOW IN MY HEART THE FUEL PRESSURE SENSOR WAS TO BLAME. WHY ELSE WOULD MY CAR BE ENGULFED IN AN OBVIOUS FUEL FIRE IN MY DRIVEWAY. I FIND IT HORRIBLE THAT THEY ARE NOT ACCEPTING RESPONSIBILITY FOR THEIR FAULTY ENGINEERING. YOU MAY WANT TO LOOK MORE INTO THIS SINCE THEY "DON'T KNOW WHAT CAUSED IT". ALSO, THEY SAID THEY COULD NOT RELEASE THE REPORT TO ME AS IT'S NISSAN'S PROPERTY. *JS

NHTSA ODI 10690753

MY WIFE WAS INVOLVED IN AN ACCIDENT, WHERE THE VEHICLE ROLLED OVER. ON THE WAY HOME FROM THE HOSPITAL, WE WENT TO THE LOCATION THE VEHICLE WAS TOWED TO REMOVE HER PERSONAL EFFECTS. WHILE INSPECTING THE VEHICLE, I FOUND THAT HER SEAT BELT (DRIVERS) WAS TORN IN TWO PIECES. SHE HAD REMOVED HERSELF FROM THE VEHICLE PRIOR TO POLICE AND EMS ARRIVAL, AND SHE DIDN'T NOT USE ANY OBJECTS TO TEAR THE SEATBELT. THE TOW OPERATOR, WHOM WE SAW AT THE TOW YARD, SAID THE SEAT BELT WAS ALREADY TORN WHEN HE WAS MOVING THE VEHICLE. *TR

NHTSA ODI 10683231

TL* THE CONTACT OWNS A 2013 NISSAN JUKE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING SERVICED FOR A ROUTINE OIL CHANGE, THE TECHNICIAN NOTICED SMOKE COMING FROM THE DRIVER'S SIDE DASHBOARD. THE TECHNICIAN DISCOVERED THAT THE ELECTRONIC BODY CONTROL MODULE (ECM) NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.

NHTSA ODI 10676587

I WAS DRIVING MY WIFE'S 2013 NISSAN JUKE WHICH WAS PURCHASED IN DECEMBER OF 2013. I WAS DRIVING THE CAR BY MYSELF FOR THE SECOND TIME AND THEREFORE I WAS NOT ACCUSTOMED TO USING THE KEYLESS IGNITION. I STOPPED TO CHECK THE MAIL BOX APPROXIMATELY 100 FEET ON TOP OF A SMALL HILL ON THE ROAD OF MY CONDOMINIUM COMPLEX, WHERE THE MAIL BOX WAS LOCATED. I WAS FOCUSED ON THE PROCESS OF USING THE NEW PUSH BUTTON SYSTEM OF TURNING OFF THE IGNITION AND CONSEQUENTLY DID NOT SHIFT THE CAR INTO PARK. I TURNED THE CAR OFF AND EXITED THE CAR WHILE IT WAS STILL IN DRIVE, LEFT THE DOOR OPEN AND PROCEEDED TO WALK OVER TO MY MAIL BOX. I DID NOT RECALL HEARING ANY TYPE OF ALARM ALERTING ME TO THE FACT THAT THE CAR WAS NOT IN PARK. ONCE I REALIZED THE CAR WAS ROLLING, I RAN AFTER IT HOPING TO CATCH IT BEFORE IT HIT SOMEONE FEARING THAT SOMEONE COULD BE SERIOUSLY INJURED OR KILLED. I RAN OVER SOME DAMP GRASS FELL TO THE GROUND SO HARD I SEVERELY DISLOCATED MY RIGHT SHOULDER SEVERING 3 ROTATOR CUFF TENDONS REQUIRING EXTENSIVE SURGERY. ALSO I WAS RUNNING SO HARD THAT I TORE THE MUSCLES IN THE BACK OF MY LEGS AND SEVERELY LACERATED MY RIGHT FOREARM AS WELL. THE CAR CAME TO A STOP AFTER IT BRUSHED UP AGAINST MY NEIGHBOR'S GARAGE CAUSING APPROXIMATELY $4,000.00 WORTH OF DAMAGE TO THE VEHICLE AND ALSO APPROXIMATELY $1,200.00 WORTH OF DAMAGE TO THE GARAGE, LAWN AND SHRUBS. MAIL OUT 02/25/15*LJ

NHTSA ODI 10651309