What 185 owners told NHTSA about the 2013 Mercedes-benz E-class Wagon

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT INFORMED MERCEDES-BENZ OF LOUISVILLE (2520 TERRA CROSSING BLVD, LOUISVILLE, KY 40245) AND THE MANUFACTURER OF THE RECALL NOTIFICATION AND WAS INFORMED THAT THE VIN WAS PENDING THOUGH THE PARTS WERE AVAILABLE, BUT THE RECALL REPAIR COULD NOT BE PERFORMED UNTIL THE PENDING STATUS WAS RELEASED ON THE VIN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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I I GET IN A MINOR ACCIDENT WHEN MY BRAKES FAILED AND MERCEDES BENZ CHARGE ME $8000.00 TO FIX IT . I AM [XXX] AND DRIVE ABOUT 4000 MILES AYEAR.*DT PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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THE AIR BAG SENSOR IS BAD

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I TOOK MY CAR IN FOR ITS ANNUAL SERVICE ON JANUARY 21, 2021, AND WAS TOLD THAT THE REAR SUBFRAME AND BRAKE LINES WERE SO BADLY RUSTED THAT THE CAR WAS UNSAFE TO DRIVE. THE ENTIRE SUBFRAME AND REAR LEFT AND RIGHT BRAKE LINES HAD TO BE REPLACED AT A COST OF $5,300 (MERCEDES BENZ USA GAVE ME A "GOOD WILL" DISCOUNT SO I PAID LESS THAN THAT AMOUNT). I AM THE ORIGINAL OWNER OF THIS VEHICLE AND I TAKE METICULOUS CARE OF IT. IT IS PARKED IN A GARAGE, RECEIVES EVERY RECOMMENDED MAINTENANCE CHECK AT THE SAME MECHANIC (EURO MOTORCARS BETHESDA, MD) AND HAS LOW MILEAGE FOR ITS AGE. ONLY ONE YEAR AND 7,000 MILES HAD ELAPSED BETWEEN THE CAR'S LAST SERVICE AND THE DISCOVERY OF THE CORROSION. IN OTHER WORDS, IN JUST ONE YEAR THE SUBFRAME OF THE CAR CORRODED TO THE EXTENT THAT IT WAS SO UNSAFE TO DRIVE THAT ACCORDING TO THE MECHANIC I AM LUCKY THAT I DID NOT GET INTO AN ACCIDENT. I HAVE OWNED MANY CARS THROUGHOUT MY LIFE FOR UPWARDS OF 10 YEARS AND NONE OF THEM HAVE HAD RUST CORROSION ISSUES. I HAVE TO BELIEVE THAT THERE WAS SOMETHING DEFECTIVE WITH THE MATERIALS MERCEDES BENZ USED ON THIS VEHICLE'S SUBFRAME. THE NHTSA DATABASE SHOWS THAT ANOTHER PERSON WITH THE SAME VEHICLE (WHO COINCIDENTALLY SEEMS TO HAVE PURCHASED HIS CAR AT THE SAME DEALERSHIP WHERE I PURCHASED MINE - EURO MOTORCARS BETHESDA) ALSO FILED A COMPLAINT FOR THE EXACT SAME ISSUE. HOW MANY OTHER OWNERS HAVE HAD THIS PROBLEM BUT DON'T KNOW THAT THEY CAN FILE A SAFETY COMPLAINT WITH THE NHTSA? THE MECHANIC TOOK A SHORT VIDEO OF THE CORROSION THAT I AM NOT ATTACHING TO THIS COMPLAINT; PLEASE CONTACT ME IF YOU WOULD LIKE ME TO SEND IT.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER MERCEDES-BENZ OF NORTH OLMSTED (28450 LORAIN RD, NORTH OLMSTED, OH 44070) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT

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2013 MERCEDES BENZ E. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

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I'VE BEEN TOLD FOR OVER 2 YEARS NOW THAT MERCEDES WAS GOING TO REPLACE THESE TAKATA AIRBAGS. IT WAS SUPPOSED TO BE DONE NO LATER THAN MAY 2020. STILL NOTHING NOR ANY FOLLOW UP FROM MERCEDES.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. VITI MERCEDES-BENZ (975 FISH RD, TIVERTON, RI 02878, (401) 352-6555) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB*DT*JB

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TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. A DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ## VIN PASSED ## MERCEDES-BENZ 2013 E550 ##

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TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TRANSMISSION WAS NOT SHIFTING PROPERLY. THE MERCEDES DEALERSHIP SAYS THAT THE RADIATOR LEAKED WATER INTO THE TRANSMISSION CAUSING DAMAGE TO THE TRANSMISSION AND POSSIBLY THE TORQUE CONVERTER. OUR MERCEDES ONLY HAS 44,000 MILES ON IT.

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I WAS DRIVING AND ALMOST HIT THE CAR IN FRONT OF ME AND THE BRAKES LIGHT WENT ON "LOW FLUID" TAKING IT TO MANHATTAN BENZ AND THEY CHARGE ME $8614.50 BECAUSE THEY HAVE TO REPLACE ALL THE RUSTED BRAKE LINES. IAM 80 AND MAX. DRIVING 5000MILES/YR

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THE VEHICLE JUST CAUGHT ON FIRE WHICH LOOKS LIKE IT STARTED SOMEWHERE IN THE ENGINE WHILE BEING PARKED.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA RECALL NUMBER: 17V017000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF RALEIGH (5607 CAPITAL BLVD, RALEIGH, NC 27616) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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DRIVING ON THE HIGHWAY HEADING HOME, I HEAR SOMETHING PULL A LOOSE AND A SIZZLING SOUND. PULLED OVER TO CHECK TIRES, THEY WERE OK. PULLED BACK ONTO THE HIGHWAY AND HEARD LOUD SOUNDS OF METAL AS THOUGH EVERYTHING UNDER MY CAR WAS BREAKING APART. PULL OVER AGAIN PUT THE CAR IN PARK AND THE NOISE STOPPED. OPENED DOOR AND NOTICE SMOKE (THOUGHT TO BE FLUIDS) AND FELT HEAT ON THE FLOOR BOARD. OPEN DOOR AGAIN AND SAW FIRE.

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SAFETY RECALL INTERIM NOTICE ABOUT A SAFETY DEFECT FOR MY VEHICLE WAS RECEIVED ON MARCH 19, 2019. STATES A PASSENGER SIDE INFLATOR EXPLOSION COULD OCCUR. AT TIME OF NOTICE PARTS WERE NOT AVAILABLE. DESPITE DIRE WARNINGS OF THE POSSIBILITY OF SEVERE INJURY OR DEATH DUE TO THE DEFECT, IT IS NOW SEVENTEEN MONTHS LATER AND MERCEDES STILL DOES NOT HAVE AN ESTIMATED DATE OF REPAIR OR EVEN WHEN PARTS WILL BE AVAILABLE.

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TL* THE CONTACT OWNED A 2013 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE HER HUSBAND HAD ATTEMPTED TO PARK THE VEHICLE, THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING WHILE HIS FOOT WAS ON THE BRAKE PEDAL. THE VEHICLE DROVE OVER THE PARKING BARRIER AND CONTINUED TO ACCELERATE FORWARD FOR ADDITIONAL 25-30 FEET BEFORE HITTING A TREE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE DRIVER WAS NOT INJURED IN THE CRASH; HOWEVER, THE CONTACT WAS INJURED AND WAS TREATED AT A LOCAL HOSPITAL FOR INJURIES TO THE LEFT SIDE OF HER RIBS. A POLICE REPORT WAS FILED AT THE SCENE. THE VEHICLE WAS TOTALED AT THE SCENE AND WAS INITIALLY TOWED TO AN INDEPENDENT TOW YARD; THE VEHICLE WAS THEN TOWED TO A SALVAGE YARD WHERE IT AWAITED AN INSPECTION. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND THE CONTACT WAS GIVEN A CASE NUMBER. A DEALER HAD YET TO BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

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MERCEDES IS TAKING WAY TOO LONG TO FIX THE AIRBAG RECALL

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I AM REPORTING A FINDING ON MY ENGINE (M276) THAT IS THE SAME RELATED TO OTHER MERCEDES ENGINE MODELS M272 AND M273. RECENTLY, I DISCOVERED OIL IN ALL FOUR (4) ENGINE CAMSHAFT SOLENOID (P/N 276-156-07-90) CONNECTORS AND THE WIRE HARNESS PLUG. THIS IS THE SAME PROBLEM AS DESCRIBED IN MERCEDES BENZ CAMPAIGN NO. 2012070002, DATED SEPTEMBER 2012. THERE SHOULD NOT BE ANY MIGRATION OF OIL BEYOND THE HOUSING OF THE CAMSHAFT SOLENOID. THIS IS A DESIGN DEFECT AND THE SAFETY CONCERN IS THAT IF LEFT UNCORRECTED CAN CAUSE STOPPAGE OF THE ENGINE.

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I HAVE A MODEL YEAR 2013 MERCEDES E350 THAT HAS A SAFETY DEFECT WITH RUSTED BRAKE LINES THAT SHOULD BE INVESTIGATED BY YOUR AGENCY. DURING A RECENT VISIT TO THE MERCEDES DEALER (EUROMOTORCARS IN BETHESDA, MARYLAND), I WAS INFORMED THAT MY CAR HAS SEVERELY RUSTED BRAKE LINES THAT NEED TO BE REPLACED IMMEDIATELY AT A COST OF ABOUT $3300. I SUBSEQUENTLY HAD MY CAR INSPECTED BY AN INDEPENDENT REPAIR SHOP (STAR CAR AUTO SERVICE IN ROCKVILLE, MARYLAND) THAT CONFIRMED THE DEALER'S DIAGNOSIS THAT THE BRAKE LINES ARE RUSTED AND NEED TO BE REPLACE. THE SERVICE ADVISOR AT THE DEALERSHIP TOLD ME HE HAS SEEN THIS ISSUE ON MANY CARS LIKE MINE. AS A RETIRED SENIOR, I HAVE OWED NUMEROUS VEHICLES (ONE CAR I OWNED FOR OVER THIRTY YEARS) AND NEVER HAD TO HAVE THE BRAKE LINES REPLACED ON ANY OF MY CARS. HAVING TO REPLACE THE BRAKE LINE ON A SEVEN YEAR OLD CAR WITH ONLY 37,000 MILES IS NOT ACCEPTABLE BY ANY STANDARD AND SHOULD BE INVESTIGATED BY YOUR AGENCY. I HAVE ATTACHED THE ESTIMATE FROM THE DEALER AND PICTURES TAKEN BY THE DEALER OF THE RUSTED BRAKE LINES. I AM CONCERNED FOR MY FAMILY'S SAFETY AND FOR OTHERS ON THE ROAD AS A BRAKE LINE FAILURE COULD CAUSE A SERIOUS ACCIDENT RESULTING IN INJURY OR DEATH. PLEASE LOOK INTO THIS SERIOUS ISSUE OF RUSTING BRAKE LINES ON MY 2013 MERCEDES E350.

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TL* THE CONTACT OWNS A 2013 MERCEDES BENZ E350. THE CONTACT STATED WHEN HER SPOUSE DROVE HER VEHICLE THE STEERING WHEEL WAS ADJUSTED TO HIS DESIRED POSITION AND AFTER SEVERAL ATTEMPTS THE CONTACT NOTICED THE WHEEL WAS REMAINED IN THE LAST POSITION. THE VEHICLE WAS TAKEN TO CROWN EUROCARS MERCEDES-BENZ LOCATED AT (8302 US HWY 19 N, PINELLAS PARK, FL 33781) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A STEERING MECHANISM MALFUNCTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000. THE VIN WAS INVALID.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF PALM BEACH LOCATED AT (4000 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409 (561) 609-0902) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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THE BLIND SPOT ASSIST (BSA) SYSTEM IS MALFUNCTIONING AND CAUSES INTERMITTENT PROBLEMS TO THE HEADLIGHTS MALFUNCTIONING DURING DRIVING OR DASHBOARD MESSAGES FLASHING WHILE DRIVING. THIS PROBLEM IS WIDELY REPORTED ON MERCEDES E350 4MATIC CARS ACROSS MULTI YEAR MODELS. MERCEDES IS UNWILLING TO SHARE DATA OF THIS SYSTEMIC FAILURES. THIS SHOULD BE A RECALL FOR DEFECTIVE BSA SYSTEM COMPONENTS

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ELECTRONIC STEERING LOCK MALFUNCTION, CAR DEAD NOT ABLE TO START OR MOVE. STATIONARY, ONCE PARKED THE ELECTRONIC LOCK MECHANISM FAILED AND THE CAR WILL NOT TURN ON SINCE LOCK WILL NOT DISENGAGE

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TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF MOBILE 3060 DAUPHIN ST, MOBILE, AL 36606 (877) 573-3957 WHO STATED THAT THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE MANUFACTURER WAS NOT CONTACTED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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