What 185 owners told NHTSA about the 2013 Mercedes-benz E-class Wagon

1: The accelerator was sticking and i could not get the car to stop even when i was pressing on the brakes . Unfortunately, due to this scary event i hit the car in front of me injuring the the gentleman. the vehicle has not been inspected by the insurance as it was a total loss withn damages more than 14k

NHTSA ODI 11718391

My vehicle was pulling in the rear when braking. My mechanic informed me that it was a rotted undercarriage. When I called Mercedes they informed me that there is a problem with many models of Mercedes with this. They told me there is a warranty to cover it. This is a very dangerous condition. There should be a recall on all impacted vehicles. This safety failure and lack of transparency by the company (reportedly known for years) puts owners and motorists at risk. Please investigate. To make matters worse, the Dealers are unresponsive and slow to provide service and help. One dealership, Mercedes in New London CT has ignored my repeated phone calls and emails trying to clarify and schedule service. I went to another dealership Mercedes in Warwick RI. They have been more responsive with confirming the issue--but there are delays in getting the vehicle fixed--and no provision of loaner vehicles requiring the renting of vehicles during this time frame. Please investigate and require a recall.

NHTSA ODI 11561703

While driving, car suddenly goes to park, and stops , I was rear ended because of the sudden stop. When approaching red light, as soon as I start slowing down, it would without warning change gear to Park and would stop. In a heavy traffic, as soon as I started slowing down would go straight to Park and stop on the middle of highway. Mercedes Benz is aware of this problem, since they issued a bulletin for EIS ( Electronic ignition switch)

NHTSA ODI 11501610

The contact owns a 2013 Mercedes-Benz E350. The contact stated while his wife was driving at 55 mph, the sunroof sliding door detached and fell on her right shoulder and head. The driver sustained headaches for a couple of days but did not seek medical attention. The contact took the vehicle to a local dealer, where it was diagnosed with needing the airflow panel to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 82,000.

NHTSA ODI 11482381

The contact owns a 2013 Mercedes-Benz E350. The contact stated while driving at an undisclosed speed, the vehicle was smoking with the check engine warning light illuminated. The vehicle had been taken to the local dealer an hour before the failure and was diagnosed that the engine was consuming an excessive amount of oil. Additionally, the contact was informed that the alternator needed to be replaced. The vehicle was not repaired. The contact stated that the local dealer had concealed the condition of the vehicle. The manufacturer was not notified of the failure. The failure mileage was 141,499.

NHTSA ODI 11424080

A Summary of the May 9, 2021, event follows: 6:30 a.m: I Woke up, put on gym clothes and shoes and drove to gym (1 mile from home). 7:01:40 a.m. Turned into the gym parking lot and slowly inched into a parking space. (my Mercedes rides low in the front so I pull in slowly so the block will not scrape my bumper). 7:02:00 a.m. As I pull slowly into the parking space the car stalls and the engine begins revving very loud. I firmly press my right foot (foot was already on the brake as I was inching into the space) on the brake because the car is still making that revving sound. 7:02:15 a.m. The car is at a complete stop for some time. The engine begins revving even louder and surges forward (foot was still on the brake) four feet. The car hits the brick gym building and comes to a standstill. I turn off the engine and sit there stunned. ( A witness signed a statement and said "car was at a complete stop for some time...thought driver would open her door and get out but then the car suddenly surged forward and hit the building"). After getting out of my car and inspecting the wrecked car, I notice the gas cap is open and I shut it. The police show up, and say "no police report" will be made. I have some injuries (concussion, bruises over full torso and legs) but I treat patients with TBIs so self-diagnosed and treated my injuries without seeking additional medical attention. On May 9, 2021, I call CSAA and report the accident. After several conversations with CSAA Claims Advisor Karl Arnold, it appears the car frame is damaged, and repair costs exceed value of car. The building had no damage. I then attempted to access relevant data on the EDR and was misled by the Mercedes Fairfield dealership, Service Unit. I was told by Josh “the data is irretrievable, and you can’t get it”. I asked why would Congress pass the EDR in to law making EDRs mandatory and data belongs to owner, if it is not retrievable? He had no answer. [xxx] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *cc

NHTSA ODI 11418645

THE VEHICLE JUST CAUGHT ON FIRE WHICH LOOKS LIKE IT STARTED SOMEWHERE IN THE ENGINE WHILE BEING PARKED.

NHTSA ODI 11365290

DRIVING ON THE HIGHWAY HEADING HOME, I HEAR SOMETHING PULL A LOOSE AND A SIZZLING SOUND. PULLED OVER TO CHECK TIRES, THEY WERE OK. PULLED BACK ONTO THE HIGHWAY AND HEARD LOUD SOUNDS OF METAL AS THOUGH EVERYTHING UNDER MY CAR WAS BREAKING APART. PULL OVER AGAIN PUT THE CAR IN PARK AND THE NOISE STOPPED. OPENED DOOR AND NOTICE SMOKE (THOUGHT TO BE FLUIDS) AND FELT HEAT ON THE FLOOR BOARD. OPEN DOOR AGAIN AND SAW FIRE.

NHTSA ODI 11352831

TL* THE CONTACT OWNED A 2013 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE HER HUSBAND HAD ATTEMPTED TO PARK THE VEHICLE, THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING WHILE HIS FOOT WAS ON THE BRAKE PEDAL. THE VEHICLE DROVE OVER THE PARKING BARRIER AND CONTINUED TO ACCELERATE FORWARD FOR ADDITIONAL 25-30 FEET BEFORE HITTING A TREE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE DRIVER WAS NOT INJURED IN THE CRASH; HOWEVER, THE CONTACT WAS INJURED AND WAS TREATED AT A LOCAL HOSPITAL FOR INJURIES TO THE LEFT SIDE OF HER RIBS. A POLICE REPORT WAS FILED AT THE SCENE. THE VEHICLE WAS TOTALED AT THE SCENE AND WAS INITIALLY TOWED TO AN INDEPENDENT TOW YARD; THE VEHICLE WAS THEN TOWED TO A SALVAGE YARD WHERE IT AWAITED AN INSPECTION. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND THE CONTACT WAS GIVEN A CASE NUMBER. A DEALER HAD YET TO BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

NHTSA ODI 11339964

SUSPENSION ISSUES, I JUST PLACED 4 NEW TIRES ON MY CAR IN JUNE OF 2018. ON DEC 28, 2019 MY CAR FELT AS IF SOMEONE WAS UNSCREWING ALL OF MY WHEELS OFF AND I SPENT OUT LOSING CONTROL OF THE VEHICLE. I AM UNABLE TO GET MERCEDES-BENZ USA TO SHARE GROUND CLEARANCE SPECIFICATION FOR MY VEHICLE. MY CAR HAS 100.000 MILES. MBUSA DIRECTED ME TO THE LOCAL DEALER BUT THE DEALER COULDN'T FIND THE SPEC. I WAS TOLD I WOULD RECEIVE A CALL BACK AND NEVER DID. I GOOGLED INFO REGARDING MY ISSUES AND SAW THIS SITE AND WAS LIKE WOW.

NHTSA ODI 11204983

SUSPENSION ISSUES, I JUST PLACED 4 NEW TIRES ON MY CAR IN JUNE OF 2018. ON DEC 28, 2019 MY CAR FELT AS IF SOMEONE WAS UNSCREWING ALL OF MY WHEELS OFF AND I SPENT OUT LOSING CONTROL OF THE VEHICLE. I AM UNABLE TO GET MERCEDES-BENZ USA TO SHARE GROUND CLEARANCE SPECIFICATION FOR MY VEHICLE. MY CAR HAS 100.000 MILES. MBUSA DIRECTED ME TO THE LOCAL DEALER BUT THE DEALER COULDN'T FIND THE SPEC. I WAS TOLD I WOULD RECEIVE A CALL BACK AND NEVER DID. I GOOGLED INFO REGARDING MY ISSUES AND SAW THIS SITE AND WAS LIKE WOW.

NHTSA ODI 11204985

SUSPENSION ISSUES, I JUST PLACED 4 NEW TIRES ON MY CAR IN JUNE OF 2018. ON DEC 28, 2019 MY CAR FELT AS IF SOMEONE WAS UNSCREWING ALL OF MY WHEELS OFF AND I SPENT OUT LOSING CONTROL OF THE VEHICLE. I AM UNABLE TO GET MERCEDES-BENZ USA TO SHARE GROUND CLEARANCE SPECIFICATION FOR MY VEHICLE. MY CAR HAS 100.000 MILES. MBUSA DIRECTED ME TO THE LOCAL DEALER BUT THE DEALER COULDN'T FIND THE SPEC. I WAS TOLD I WOULD RECEIVE A CALL BACK AND NEVER DID. I GOOGLED INFO REGARDING MY ISSUES AND SAW THIS SITE AND WAS LIKE WOW. IT WAS RAINING AND I WAS DOING 60 MILES NOTHING MORE.

NHTSA ODI 11204992

ACCIDENT IN WHICH VEHICLE WILL BE TOTALED. NO AIR BAGS DEPLOYED. HIT A POLE ON CENTER DIVIDER. MERCEDES ROADSIDE WAS ON SCENE IN MINUTES AND TOWED MY CAR. THEY SAID THE SYSTEM ALERTED THEM TO THE CRASH.

NHTSA ODI 11203842

WHILE PARALLEL PARKING IN FRONT OF A SMALL RESTAURANT IN A LARGE NORTH TEXAS CITY THE VEHICLE QUICKLY ACCELERATED BACKWARDS AT A HIGH SPEED BACKWARDS, CLIMBING OVER A SIDEWALK CURB AN THEN CLIMBED OVER A NEARLY 3 FOOT HIGH RETAINING WALL. THE REAR END OF THE CAR RESTED ON TOP OF THE RETAINING WALL. IF THE RETAINING WALL BETWEEN THE SIDE WALK AND THE RESTAURANT HAD NOT STOPPED THE VEHICLE IT WOULD HAVE LIKELY CONTINUED TO PICK UP SPEED AND GONE THROUGH THE RESTAURANT. MAY HAVE BEEN THE CRUISE CONTROL MECHANISM OR RELATED ACCELERATION SYSTEM.

NHTSA ODI 10945397

MY CAR WAS PARKED IN OUR GARAGE WHICH IS LEVEL. MY SON AND I GOT INTO THE CAR, AND I ATTEMPTED TO PUT THE CAR IN REVERSE TO LEAVE. AFTER SEVERAL ATTEMPTS, THE CAR WOULD NOT GO INTO GEAR. WITH THE CAR STILL PARKED IN THE GARAGE AND WITH THE ENGINE OFF, MY SON AND I EXITED THE CAR, AND I WENT INSIDE THE HOUSE TO GET THE KEYS TO ANOTHER CAR. ABOUT 10 MINUTES LATER WHEN MY SON AND I WERE IN THE OTHER CAR (PARKED ON THE STREET) GETTING READY TO LEAVE, WE SAW MY CAR, WITH NO ONE IN THE CAR, EXIT THE GARAGE AND GO DOWN MY DRIVEWAY AND INTO THE PLANTS AND ROCKS IN MY FRONT YARD.

NHTSA ODI 10936599

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. WHILE DRIVING 10 MPH, THE CONTACT'S VEHICLE ACCELERATED WITHOUT WARNING AND REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES TO THE BACK AND NECK, BUT MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED, BUT NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 45,700.

NHTSA ODI 10871535

TL* THE CONTACT OWNED A 2013 MERCEDES-BENZ E350. WHILE DRIVING INTO THE GARAGE AT A LOW SPEED, THE VEHICLE UNINTENDEDLY ACCELERATED AND CRASHED INTO THE GARAGE DOOR. THE FRONT DRIVER SIDE AND FOOT AIR BAGS DEPLOYED. A POLICE REPORT WAS NOT FILED. THE DRIVER SUFFERED MINOR BRUISES TO ARM, CHEST, AND NECK. ALSO, SUFFERED SEVERE PAIN TO CHEST WALL. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 13,043. ...UPDATED 04/19/16 *BF *TR

NHTSA ODI 10850440

I PURCHASED THE CAR (CERTIFIED PRE-OWNED) ON DECEMBER 18, 2014. ON FEBRUARY 13, 2015 I WAS PARKING IN A RESTAURANT PARKING LOT. ALL OF A SUDDEN I FELT THE CRASH. AT FIRST I THOUGHT A VEHICLE HAD RUN INTO THE BACK OF MY CAR. HOWEVER, IT TURNED OUT MY VEHICLE HAD ROLLED BACKWARDS INTO ANOTHER CAR. I HAD JUST PULLED INTO THE PARKING SPOT (WHICH WAS ON A SLIGHT INCLINE) AND WAS ABOUT TO PUT IT IN PARK WHEN THIS OCCURRED. I ACCEPTED RESPONSIBILITY FOR THE DAMAGE TO MY CAR AND THE OTHER CAR INVOLVED AND FILED WITH MY INSURANCE. ONCE I HAD MY VEHICLE BACK, I NOTICED THAT WHEN I WAS STOPPED AT A RED LIGHT IT FELT AS THOUGH THE CAR WAS MOVING BACKWARDS. I THEN TESTED THE CAR ON A SLIGHT INCLINE (5-10 DEGREES) AND WHILE IN DRIVE. IT ROLLED BACKWARDS AND CONTINUED TO ROLL UNTIL I SLAMMED ON THE BRAKE. THIS CAR IS AN AUTOMATIC. I HAVE NEVER HEARD OF AN AUTOMATIC ROLLING BACKWARDS WHILE IN THE DRIVE POSITION - ESPECIALLY ON A VERY SLIGHT INCLINE. I CALLED THE DEALERSHIP AND WAS TOLD THIS WAS "NORMAL". *TR

NHTSA ODI 10693628

CAR ACCELERATES SUDDENLY IN SPITE OF FOOT ON BRAKE. AT TIMES FOOT WAS PUT LIGHTLY ON THE GAS AND CAR SUDDENLY ACCELERATED. THESE INCIDENTS HAPPENED AT LEAST 3 TIMES. *TR

NHTSA ODI 10573213