What 570 owners told NHTSA about the 2013 Mercedes-benz C-class Hybrid

MY CAR HAS 47K MILEAGE AND THE CHECK ENGINE LIGHT WAS ON A FEW WEEKS AGO. THE ERROR CODE WAS P0340 CAMSHAFT POSITION SENSOR CIRCUIT MALFUNCTION. THE MERCEDES BENZ DEALER TECHNICIANS CHECKED THE CHECK AND FOUND THAT THE ISSUE WAS CAUSED BY TIMING CHAIN AND THEY HAD TO REPLACE IT. I DID RESEARCH ONLINE AND FOUND LOTS OF MB C250 2012 AND 2013 CARS WITH SIMILAR MILEAGE (40K TO 60K) HAD EXACT SAME ISSUE AS MINE. IT CAN CAUSE CRANKY START, FAILURE TO ACCELERATE WHILE DRIVING AND LOSING POWER. IT CAN BE EXTREMELY DANGEROUS WHEN CAR WITH THIS ISSUE ON THE ROAD, ESPECIALLY ON HIGHWAYS.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED HOEHN MOTORS AT 760-438-4454 (5475 CAR COUNTRY DR., CARLSBAD, CA 92008) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C63 AMG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED A LOCAL DEALER (MERCEDES-BENZ OF EL DORADO HILLS, 1000 MERCEDES LN, EL DORADO HILLS, CA) AND WAS INFORMED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

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TAKATA INFLATORS (PASSENGER SIDE) GROUNDING CABLES IN STEERING WHEEL

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TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF SAN ANTONIO AT (210) 920-3235 (LOCATED AT 9600 SAN PEDRO AVE, SAN ANTONIO, TX 78216) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

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TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF TUCSON AT (520) 886-1311 (6350 E GRANT RD, TUCSON, AZ 85715) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

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TURNING INTO A PARKING SPACE TODAY, MY CAR BRAKES FAILED. I COULD NOT STOP MY VEHICLE EVEN WHEN I PRESSED DOWN COMPLETELY ON THE PEDAL. I ENDED UP JUMPING THE PARKING SPACE "CURB/STOPPER" AND HIT A LIGHT POST. I HAVE NEVER EXPERIENCED THIS PRIOR BUT IT WAS EXTREMELY FRIGHTENING. I HAVE HAD OTHER ISSUES WITH THE CAR - THE RADIO WHERE WORKS INTERMITTENTLY AND THE VOLUME SPORADICALLY INCREASES AND DECREASES WITH NO RESOLUTION EVEN AFTER DIAGNOSTICS AND SOFTWARE UPDATES PER THE DEALER. THIS, HOWEVER, WAS AN ISSUE THAT COULD HAVE HAD WORSE CONSEQUENCES. AFTER THE COSMETIC DAMAGE IS FIXED, I PLAN TO HAVE MERCEDES RUN DIAGNOSTICS ON THE BRAKE SYSTEM.

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FEDERAL TIRES FELL APART WHILE DRIVING

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TAKATA RECALL - THE PASSENGER AND DRIVER AIRBAGS HAVE BEEN RECALLED ON JAN 2016 AND OCT 2017 AND TO DATE NO REMEDY HAS TAKEN PLACE.

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TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C63 AMG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FLETCHER JONES IMPORTS, 7300 W SAHARA AVE, LAS VEGAS, NV) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY DUE TO BEING ON BACKORDER FOR THE NEXT YEAR AND A HALF. THE CONTACT WAS ALSO INFORMED THAT THE MANUFACTURER OVEREXAGGERATED THE RECALL AND THE VEHICLE WAS SAFE TO DRIVE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 25,000. PARTS DISTRIBUTION DISCONNECT.

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SINCE OCTOBER 30, 2017 WE HAVE BEEN INQUIRING OF THE MERCEDES BENZ DEALER THAT SOLD AND SERVICES THE VEHICLE IF IT HAS PARTS TO REMEDY THE SITUATION IN NHTSA RECALL NUMBER 17V627. THE DEALER CONTINUES TO CONTEND THAT IT HAS NOT BEEN PROVIDED THE NECESSARY PARTS.

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40,000 MILE VEHICLE. PROLONGED TO START WITH GRINDING NOISE FROM VALVE COVER. CHECK ENGINE LIGHT ILLUMINATED. CAR WAS TAKEN TO MERCEDES BENZ OF BIRMINGHAM WHERE IT WAS DIAGNOSED WITH FAULTY CAM ADJUSTERS, TIMING CHAIN, AND TIMING CHAIN TENSIONER $4,200 REPAIR ESTIMATE. COMMON PROBLEM WITH MERCEDES M271 ENGINE. CUSTOMER REFUSED REPAIR. PROBLEM OCCURRED WHILE AT A STOP AND IN MOTION.

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I RECEIVED A RECALL INOVEMBER 2017 AND AM UNABLE TO GET MB TO MAKE AN APPOINTMENT TO FIX AN INSUFFICIENT GROUNDING COMPONENT IN THE STEERING WHEEL WHICH MAY CAUSES AN ELECTROSTATIC DISCHARGE WHICH DEPLOYS THE TAKATA AIRBAG WITH RESULTANT ACCIDENT OCCURRENCE. I AM IN FEAR WHEN DRIVING. MB HAS NOT RESPONDED TO MY REQUEST. THEY HAVE NOT PROVIDED ME WITH A SAFE CAR; THEY HAVE IGNORED REQUESTS; THEY HAVE GIVEN NO ANSWER TO MY LETTER AND PHONE CALLS TO CEO EXLER IN ATLANTA OR ANY PERSON IN MANHATTAN MAIN OFFICE. THEY HAVE DEVALUED THE WORTH OF MY CAR IF I TRIED TO SELL IT. THEY HAVE RIPPED OFF THE SYSTEM, WHILE SPENDING MILLIONS ON MARKETING. CARS THEY PRODUCED FOR 2018 WERE SOLD WITH RECALLS. THERE ARE MILLIONS ON THE ROAD FROM 2012 THROUGH 2018 THAT I HAVE FOUND SO FAR FROM GOVERNMENT PUBLISHED LISTS OF RECALLED MERCEDES BENZ MODELS. WHEN WILL I LEARN THERE ARE ACCIDENTS ALREADY CAUSED BY THESE RECALL FAILURES? MILLIONS WILL BE SPENT FOR HUSH MONEY TO THE MEDIA, BUT NO MONEY FOR RECALL CORRECTION.I HAVE SERVICED MY CAR PER MANUAL DIRECTION, AND PRIOR TO RECALL HAD EXTENDED MY WARRANTY BY TWO YEARS TO THE TUNE OF $2800+++ WILL YOU ANSWER THIS COMPLAINT? SHOULD ALL OF US SO AFFECTED HOLD OUR BREATHS?

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MANUFACTURER RECALL NUMBER2017100005 NHTSA RECALL NUMBER17V627 AND MANUFACTURER RECALL NUMBER2018030004 NHTSA RECALL NUMBER18V043 BOTH ARE LISTED AS "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE" AND BOTH AFFECT DRIVER AIRBAGS. I NEED REMEDY FOR THESE ISSUES TO BE SURE I WON'T BE INJURED BY MY AIRBAGS.

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TAKATA RECALL - PER THE NHTSA AND MERCEDES WEBSITE INFORMATION OUR VEHICLE IS INCLUDED IN NHTSA RECALL #16V081 WHICH IS THE DRIVER'S FRONTAL AIRBAG INFLATOR. WE HAVE NOT RECEIVED ANY NOTIFICATION FROM MERCEDES RELATED TO THIS RECALL AND/OR WHEN OUR VEHICLE'S AIRBAG INFLATOR WILL BE FIXED. WE THEREFORE CONTACTED MERCEDES BENZ CUSTOMER SERVICE WHO ESCALATED OUR CONCERN TO ONE OF THEIR MANAGERS. WE RECEIVED A CALL ON 4/6/18 FROM PATRICIA WAGNER WHO STATED SHE REPRESENTED MERCEDES BENZ AND ADVISED THEY WILL NOT REPLACE OUR DRIVERS SIDE AIRBAG INFLATOR. SHE FURTHER ADVISED THAT THE NHTSA RECALL INFORMATION IS INCORRECT AND THAT RECALL #16V081 IS A PASSENGER SIDE AIRBAG INFLATOR RECALL AND THAT WE NEEDED TO CONTACT NHTSA AND SPREAK WITH A SUPERVISOR TO FIND OUT WHY THEY (NHTSA) WERE PROVIDING INCORRECT INFORMATION.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) AND NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF SOUTH CHARLOTTE, 950 N POLK ST, PINEVILLE, NC 28134, (704) 837-7955) WAS CONTACTED TO SCHEDULE AN APPOINTMENT FOR BOTH RECALL REPAIRS. THE DEALER STATED THAT THEY SERVICED THE VEHICLE FOR THE DRIVER'S SIDE AIR BAG RECALL ONLY. THE DEALER ALSO INDICATED THAT THE PARTS HAD NOT BEEN SUPPLIED FROM THE MANUFACTURER YET FOR ONE OF THE RECALLS. THE CONTACT STATED THAT THE AIR BAG INDICATOR REMAINED ILLUMINATED AFTER THE DEALER'S REPAIR FOR ONE OF THE TWO RECALLS, WHICH WAS A SAFETY CONCERN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). *TT

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TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF CHARLESTON, 5 DUDLEY FARMS LN, CHARLESTON, WV 25309) AND THE MANUFACTURER WERE CONTACTED AND STATED THAT THE RECALLS DID NOT EXIST FOR THE VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. THE VIN LOOK UP INFORMED THE CONTACT THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT YET AVAILABLE. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL-- I CONTACTED MERCEDES BENZ CUSTOMER ASSISTANCE AND ALTHOUGH THERE WERE 15 DEATHS ASSOCIATED WITH THIS RECALL, THEIR REPRESENTATIVE VERBALLY INDICATED TO ME THAT THE VEHICLE IS SAFE TO DRIVE, SHE PROMISED A WRITTEN LETTER STATING THAT BUT I HAVE NOT RECEIVED IT. SHE ALSO INDICATED THAT ALL PARTS FOR THE 2 RECALLS WON'T BE AVAILABLE UNTIL SEPTEMBER 2019. IN THE MEANTIME THEY HAVE NO POLICY TO PROVIDE A CAR RENTAL STIPEND OR A CAR LOANER. OTHER MANUFACTURERS WITH CARS WITH SIMILAR PROBLEMS OFFERED SUCH REMEDIES IN TURN FOR A SIGNED DOCUMENT THAT SAYS YOU WOULD NOT DRIVE YOUR VEHICLE UNTIL THE PART IS AVAILABLE. MY SIGNIFICANT OTHER HAD USE OF A LOANER FROM NISSAN FOR 3 MONTHS! PLEASE LET ME KNOW WHAT CAN BE DONE TO HAVE MERCEDES PROVIDE FINANCIAL SUPPORT WITH A CAR RENTAL OR LOANER SO I DO NOT HAVE TO DRIVE A CAR THAT IS VIEWED AS UNSAFE.

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TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER FIVE MONTHS AGO. THE DEALER (MERCEDES-BENZ OF COLUMBUS, 7470 VETERANS PKWY, COLUMBUS, GA 31909) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL...ISSUED OVER 2 YEARS AGO AND THERE IS STILL NO FIX AND MERCEDES HAS NO FIX SUCH A RENTING A SAFE VEHICLE FOR MY FAMILIES SAFETY. I WROTE TO MERCEDES ASKING FOR THIS AND WAS DENIED. OTHER MFG., BMW & HONDA PROVIDE THIS SERVICE TO LIMIT POTENTIAL LIABILITY.

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THIS IS REGARDING RECALL NUMBER NHTSA 17V627 AND MANUFACTURER # 2017100005. SUMMARY OF RECALL: DAIMLER AG (DAG), THE MANUFACTURER OF MERCEDES-BENZ VEHICLES, HAS DETERMINED THAT ON CERTAIN B-CLASS ELECTRIC, C-CLASS, E-CLASS AND CLA, GLA, GLC, GLK-CLASS VEHICLES (242, 204, 205, 207, 212, 117, 156, 253 PLATFORM) AN ELECTROSTATIC DISCHARGE, WHEN COMBINED WITH A BROKEN STEERING COLUMN MODULE CLOCK SPRING AND AN INSUFFICIENT GROUNDING OF THE STEERING COMPONENTS, COULD LEAD TO AN INADVERTENT DEPLOYMENT OF THE DRIVER AIRBAG. A BROKEN STEERING COLUMN MODULE CLOCK SPRING ACTIVATES A DRIVER AIRBAG WARNING MESSAGE IN THE INSTRUMENT CLUSTER, AS WELL AS THE RED AIRBAG WARNING LAMP. AN INADVERTENT DRIVER AIRBAG DEPLOYMENT MAY CAUSE A RISK OF INJURY TO THE DRIVER AND MIGHT INCREASE THE RISK OF A POTENTIAL CRASH. I CONTACTED AN AUTHORIZED MERCEDES-BENZ DEALER AND WAS TOLD THE PART TO FIX THE RECALL ISSUE IS NOT YET AVAILABLE. I FIND THIS UNACCEPTABLE GIVEN IT COULD "CAUSE A RISK OF INJURY TO THE DRIVER AND MIGHT INCREASE THE RISK OF A POTENTIAL CRASH". WHAT RECOURSE DO I HAVE REGARDING THIS AND TO ENSURE MY VEHICLE IS REPAIRED & SAFE IN A MORE TIMELY MANNER? IT HAS NOW BEEN OVER 5 MONTHS SINCE THE RECALL WAS ISSUED!

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TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE "PASSENGER AIR BAG ENABLED" WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (BAKER MERCEDES-BENZ, 1511 SAVANNAH HWY, CHARLESTON, SC 29407) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 44,065. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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I JUST GOT OFF THE PHONE WITH MBUSA CUSTOMER SERVICE ABOUT THE TAKATA RECALL. IN THE LETTER SENT OUT, IT STATES THAT 'A PASSENGER- SIDE INFLATOR EXPLOSION DURING DEPLOYMENT COULD RESULT IN SHARP METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH.' BUT THAT THERE ARE NO PARTS AVAILABLE TO FIX THIS POSSIBLE DANGEROUS SITUATION IF IT HAPPENS TO OCCUR. I TOLD THE PHONE REPRESENTATIVE I FEEL UNSAFE DRIVING MY CAR, ESPECIALLY WITH MY SON WITH ME AND ASKED IF MB CAN OFFER ME A RENTAL CAR UNTIL THE PARTS ARE AVAILABLE TO FIX THE RECALL. SHE SAID MB AT THIS TIME IS NOT IN THE POSITION TO OFFER RENTAL CARS. AND I REPLIED ' YOU ARE SAYING THAT MB IS NOT WILLING TO GIVE ME A RENTAL CAR WHILE YOU HAVE SENT OUT A RECALL STATING I CAN BE IN DANGER BUT ARE UNABLE TO FIX THE PROBLEM?. AND SHE REPEATED THAT MB IS NOT IN THE POSITION TO OFFER RENTAL CARS AT THIS TIME. I FEEL LIKE THERE SHOULD BE SOMETHING MERCEDES SHOULD DO. I UNDERSTAND MB IS SENDING OUT THE RECALL NOTICES TO SAVE THEMSELVES IF SOMETHING DOES HAPPEN TO A DRIVER DUE TO THE RECALL, AND I AM ASSUMING THEY ARE HOPING CUSTOMERS JUST DISREGARD THE NOTICE. IF A CUSTOMER, SUCH AS MYSELF FEELS UNSAFE BECAUSE OF THIS RECALL AND IF MB IS NOT GOING TO RESOLVE IT NOW, THEN WHAT ARE MY OPTIONS ?

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TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V627000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. OPEN ROAD OF BRIDGEWATER (1250 US-22, BRIDGEWATER, NJ 08807, (908) 685-0800) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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