Home · 2013 Mercedes-benz C-class Hybrid · Complaints

What 570 owners told NHTSA about the 2013 Mercedes-benz C-class Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (570)Crash / fire / injury (33)Airbags (285)Suspension (73)Body & structure (70)Engine (57)Steering (47)Electrical system (34)Fuel system (33)Brakes (19)Transmission & drivetrain (19)Speed control (12)

Newest first · 570 complaints · page 17 of 23

Jun 20, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2018. AFTER CONTACTING THE DEALER (TOM MASANO MERCEDES-BENZ IN READING, PA), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE RECALL WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

NHTSA ODI 11102855

Jun 18, 2018Airbags

TAKATA RECALL: I WAS INFORMED ABOUT THIS RECALL REGARDING PASSENGER SIDE AIR BAG LAST FALL 2017. AS OF TODAY 6/18/18 NO REPAIR HAS BEEN MADE. I FEEL VERY ENDANGERED WHILE DRIVING IN MY CAR. IT ALSO RENDERS MY VEHICLE NON-SALEABLE. PLEASE LET ME KNOW WHEN I CAN EXPECT TO HAVE THIS DEFECT REMEDIED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

NHTSA ODI 11102427

Jun 15, 2018Fuel system

GAS STATION NOZZLES REPEATEDLY GET STUCK IN CAR GAS TANK WHEN REFUELING. THE GAS STATION NOZZLE DO NOT CONTAIN THE SPRING AROUND THE NOZZLE, THEY ARE SMOOTH WITH NOTHING ON THE NOZZLE THAT COULD CATCH ON THE CAR. IT HAPPENS AT ALL GAS STATIONS FROM 76 TO COSTCO GAS. IT TAKES 5-10 MINUTES TO REMOVE IT WITH VARYING FORCE AND VARYING ANGLES. NOZZLE WILL SPIN AROUND FREELY BUT WILL NOT RELEASE . LATEST INCIDENT REQUIRED EXTREME FORCE 200LB MAN PULLING WITH ALL BODY WEIGHT. THIS ACTION CAUSED THE INTERNAL ROLLED METAL THAT HOLDS GAS CAB IN TO BEND UP AND OUT WHICH THEN PREVENTED THE GAS CAP FROM BEING SCREWED BACK ON. IT IS UNEXPLAINED HOW THE ROLLED METAL WAS ABLE TO LATCH TO THE GAS STATION NOZZLE AND THEN BEND UP AND OUT (SEE PICTURE) WHEN AGAIN THE GAS STATION NOZZLE IS SMOOTH. WHEN PLACING GAS STATION NOZZLE INTO THE CAR IT SLIDES IN VERY SMOOTHLY WITH NO HINT IT WILL NOT COME OUT. THERE IS A PLASTIC PIECE IN THE CAR WHERE THE NOZZLE SLIPS IN BETWEEN (SEE PICTURE). THIS APPEARS TO BE PREVENTING THE GAS STATION NOZZLE FROM BEING REMOVED BUT IT DOES NOT EXPLAIN THE DAMAGE CAUSED WHEN REMOVING GAS STATION NOZZLE. A HAMMER WAS USED (NOT SAFE WITH CHANCE OF SPARK BUT ONLY WAY TO BEND IT, PLIERS WILL NOT WORK) TO BEND BACK THE METAL (SEE PICTURE) SO THAT GAS CAP WOULD SEAT PROPERLY. IT IS UNCLEAR AT THIS MOMENT IF THE CAR CAN BE REFUELED OR IF DAMAGE NEEDS TO BE REPAIRED. GAS STATION ATTENDANT SAID "I SEE MANY MERCEDES HAVE THIS PROBLEM". THE PROBLEM APPEARS TO ONLY HAPPEN IN CALIFORNIA. TRAVELING ACROSS COUNTRY FROM WASHINGTON DC TO CALIFORNIA, NOT ONE TIME DID THE NOZZLE GET STUCK IN THE CAR. IT HAS BEEN SOMETHING I HAVE PREVIOUSLY JUST DEALT WITH KNOWING EACH TIME I CAN GET IT OUT BUT TAKES 2-3 MINUTES. NOTE, I DRIVE 3-5K MILES A YEAR.

NHTSA ODI 11102120

Jun 11, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V6270000 (AIR BAGS) AND 18V043000 (AIR BAGS). THE VIN TOOL INDICATED THAT THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE DEALER WAS NOT CONTACTED REGARDING PART AVAILABILITY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

NHTSA ODI 11101103

Jun 11, 2018Airbags

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED SEVERAL MONTHS AGO. THE DEALER (MERCEDES-BENZ OF LONG BEACH, 2300 E SPRING ST, SIGNAL HILL, CA 90755) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11101163

Jun 7, 2018Airbags

MERCEDES BENZ C250. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE VEHICLE MUST BE REPAIRED BEFORE IT CAN BE LEGALLY TRANSPORTED TO THE CONSUMER'S HOME IN CANADA. *JS

NHTSA ODI 11099788

Jun 7, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (AUTOBAHN MOTORS, 1-800-585-5661) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER INFORMED THE CONTACT THAT NHTSA DETERMINED WHICH STATES RECEIVED THE AIR BAGS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11100445

Jun 7, 2018Airbags

TAKARA RECALL I GOT A LETTER IN THE MAIL IN NOVEMBER SAYING MY AIRBAG IS DEFECTIVE.ONLY A MONTH LATER I RECIEVED ANOTHER LETTER SAYING THE PARTS WONT NE AVAILABLE UNTIL LATE 2019. I HAVE NOT BEEN DRIVING MY CAR BECAUSE OF THIS REASON. IT IS NOT WORTH RISKING MY FAMILIES LIVES. YET I HAVE STILL BEEN PAYING MY LOAN OFF EVERY MONTH. THIS HAS BEEN EXTREMELY DISAPPOINTING AND I WOULD LIKE SOMETHING TO BE DONE. PLEASE HELP! THANKS,

NHTSA ODI 11100460

Jun 1, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C180. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (MERCEDES-BENZ OF SACRAMENTO, 888-479-0451) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER AND THE CONTACT CALLED THE DEALER AND CONFIRMED THE INFORMATION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11099194

May 30, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED REGARDING PART AVAILABILITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11098856

May 29, 2018Airbags

TAKATA RECALL MY CAR HAS 2 ON-GOING RECALLS AND THE OLDEST ONE WAS BACK ON JANUARY 10, 2016, IT HAS BEEN OVER 2 YEARS AND THE REMEDIES ARE STILL NOT AVAILABLE ACCORDING TO MERCEDES DEALERSHIP. I'M PRETTY CONCERNED ABOUT THE PROBLEMS NOT FIXED IN TIME BECAUSE THEY COULD CAUSE SERIOUS INJURIES TO ME AND MY FAMILY. I HOPE TO GET THE RECALLS FIXED AS SOON AS POSSIBLE.

NHTSA ODI 11098663

May 28, 2018Visibility & wipers

SUNROOF EXPLODES AND SHATTERS FOR NO APPARENT REASON WHILE DRIVING STRAIGHT ON THE HIGHWAY. TAKATA RECALL AS WELL.

NHTSA ODI 11098292

May 22, 2018EngineFire

TL* THE CONTACT OWNED A 2013 MERCEDES-BENZ C250. WHILE DRIVING 30 MPH, A FOUL ODOR ENTERED THE CABIN OF THE VEHICLE AND SMOKE WAS SEEN. THE CONTACT EXITED THE VEHICLE AND THE ENGINE CAUGHT FIRE. A POLICE REPORT WAS NOT FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT SUFFERED SMOKE INHALATION THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN UNKNOWN MERCEDES-BENZ DEALER IN PALM BEACH, FLORIDA AND DEEMED DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,200.

NHTSA ODI 11097243

May 21, 2018Airbags

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATING AND FLASHING, WHICH WAS A SAFETY CONCERN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITH IN A REASONABLE AMOUNT OF TIME. THE DEALER (MERCEDES-BENZ OF BIRMINGHAM, 1800 MONTGOMERY HIGHWAY SOUTH, HOOVER, ALABAMA 35244) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11096991

May 21, 2018SteeringAirbagsElectronic Stability Control (esc)

THERE HAS BEEN NO REPAIRS FOR THIS RECALL THAT IS A LIFE THREATENING SAFETY HAZARD . I HAVE CONTACTED THE MANUFACTURE AND THEY HAVE STATED THEY DO NOT HAVE THE PARTS TO FIX THIS. I HAVE MY FAMILY THAT RIDES IN THIS CAR EVERYDAY. THIS NEEDS TO BE FIXED OR BUY BACK THE CAR FROM ME.

NHTSA ODI 11097004

May 21, 2018Airbags

2013 MERCEDES BENZ 250E. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD *JS

NHTSA ODI 11096311

May 21, 2018Airbags

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. HOEHN MOTORS IN CARLSBAD, CALIFORNIA WAS MADE AWARE OF THE RECALLS AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11097127

May 18, 2018AirbagsElectrical system

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING, WHICH WAS A SAFETY CONCERN. IN ADDITION, THE HORN FAILED TO FUNCTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF OKLAHOMA AT (405) 236-1224 (LOCATED AT 14240 BROADWAY EXTENSION HWY, EDMOND, OK 73013) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 134,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

NHTSA ODI 11096784

May 15, 2018Body & structure

ON MAY 13, 2018, MY DRIVER'S SIDE DOOR HANDLE WOULD NOT OPEN. I HAD BEEN DRIVING AND WENT TO EXIT THE VEHICLE AND COULD NOT GET OUT. I PANICKED THAT I COULD NOT EXIT. I HAD TO START THE CAR TO ROLL DOWN THE WINDOW AND TO OPEN DRIVERS DOOR FROM OUTSIDE. I TOOK IT IN FOR SERVICE REPAIR AND NOTIFIED THE PLASTIC HANDLE BROKE AWAY INSIDE THE DOOR PANEL. TOLD IT WOULD BE 6-12 MONTHS OR LONGER WAIT TIME TO RECEIVE REPLACEMENT DOOR PANEL. MERCEDES BENZ DOES NOT JUST SELL A HANDLE REPLACEMENT AND HAVE TO PURCHASE THE WHOLE INTERIOR DOOR TRIM.

NHTSA ODI 11093925

May 14, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THE NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V04300 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICES IN FEBRUARY OF 2018. THE DEALER (MERCEDES-BENZ OF SILVER SPRING, 3301 BRIGGS CHANEY ROAD, SILVER SPRING, MD 20904) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THERE WAS NO SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11093649

May 14, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER (BEORNE MERCEDES-BENZ IN BEORNE, TX), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 11093713

May 13, 2018

PROBLEM: I'M UNABLE TO OPEN MY DRIVER DOOR FROM THE INSIDE. I HAVE TO ROLL DOWN MY WINDOW TO OPEN MY DRIVER DOOR. HOW DID THIS HAPPEN? I OPENED MY CAR DOOR. WHEN I GOT BACK ON THE INSIDE DOOR HANDLE WAS LOOSE. CONTACT WITH DEALER: I WENT TO THE DEALER TO RECTIFY PROBLEM. THEY TOLD ME I HAD TO REPLACE MY INTERIOR DOOR PANEL - WHICH I HAVE NO ISSUE WITH. HOWEVER, THE SERVICE ADVISOR TOLD ME THAT LOCATION DID NOT HAVE THE PANEL I NEEDED AND MERCEDES WAS NO LONGER MAKING THE PART FOR THIS 2013 VEHICLE. HE TOLD ME THEIR WERE ONLY 3 INTERIOR PANELS IN CALIFORNIA. 1 IN SAN DIEGO AND 2 IN SACRAMENTO. I CALLED BOTH LOCATIONS. ALL WERE ON HOLD FOR OTHER CUSTOMERS. I BOUGHT THIS CAR IN 2013. BRAND NEW. I NOW HAVE 138,000 MILES ON IT - THAT I ALONE PUT ON THE VEHICLE. I DO NOT FEEL SAFE DRIVING A VEHICLE WHERE I CAN I OPEN THE DRIVER DOOR FROM THE INSIDE. IN ADDITION, TO BE INFORMED THAT MERCEDES IS NO LONGER MAKING A PART FOR A 2013 VEHICLE IS UNACCEPTABLE. WHEN PEOPLE GET IN ACCIDENTS, HOW IS THE PANEL REPLACED. I WENT ONLINE AND SAW SIMILAR COMPLAINTS ABOUT THIS ISSUE. I DON'T HAVE A PROBLEM PAYING FOR AN INTERIOR DOOR PANEL. I JUST WANT TO BE ABLE TO FEEL SAFE AND HAVE THE ABILITY TO OPEN MY DRIVER DOOR FROM THE INSIDEZ

NHTSA ODI 11093560

May 11, 2018Airbags

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATIONS IN JANUARY OF 2017. THE CONTACT CALLED MERCEDES-BENZ OF DELRAY IN DELRAY BEACH, FL 33444 (PHONE: (561) 291-6095) NUMEROUS TIMES REQUESTING INFORMATION ON PART AVAILABILITY. THE DEALER INFORMED THE CONTACT THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE DEALER WOULD CALL THE CONTACT WHEN PARTS BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *JS

NHTSA ODI 11093313

May 10, 2018Airbags

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (MERCEDES-BENZ OF TYSONS CORNER, VIENNA, VIRGINIA, 703-443-8200) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11093189

May 7, 2018Airbags

"TAKATA RECALL". I RECEIVED A "IMPORTANT SAFETY RECALL NOTICE" FROM MERCEDES-BENZ USA, DATED NOVEMBER 2017 STATING THAT MY 2013 MERCEDEZ-BENZ C250 WAS BEING RECALLED DUE TO DEFECTIVE "TAKATA AIR BAGS". I CONTACTED MY LOCAL MERCEDEZ-BENZ DEALER (MERCEDEZ OF ORLANDO) AND THEY TOLD THAT THEY WOULD CONTACT ME WHEN REPLACEMENT PARTS ARE AVAILABLE. I RECEIVED A SECOND "IMPORTANT SAFETY RECALL NOTICE" FROM MERCEDEZ-BENZ USA (DATED FEBRUARY 2018) STATING THAT I SHOULD CONTACT MY LOCAL MERCEDEZ-BENZ DEALERSHIP IMMEDIATELY TO HAVE THE "TAKATA AIRBAGS REPLACED. I CONTACTED MY LOCAL MERCEDEZ-BENZ DEALER (MERCEDEZ OF ORLANDO) AND THEY TOLD ME THAT THE REPLACEMENT PARTS WERE STILL NOT AVAILABLE AND THEY WILL CALL ME WHEN THEY ARE AVAILABLE. TODAY (07MAY2018) I RECEIVED A LETTER FROM MY LOCAL MERCEDEZ-BENZ DEALER (MERCEDEZ OF ORLANDO) TELLING ME THAT MY 2013 MERCEDEZ-BENZ C250 HAS A "SAFETY RECALL ISSUE" DUE TO DEFECTIVE TAKATA AIRBAGS AND I SHOULD CONTACT THE SERVICE DEPARTMENT AT (855) 456-8774. I CONTACTED THE SERVICE DEPARTMENT OF MERCEDEZ OF ORLANDO AND THEY TOLD ME THAT THEY DON'T HAVE THE REPLACEMENT PARTS AND THEY WILL CONTACT ME AS SOON AS THEY HAVE THE PARTS. CONCLUSION: IT HAS BEEN 18 MONTHS SINCE I RECEIVED THE FIRST "SAFTY RECALL NOTICE" FROM MERCEDEZ-BENZ USA AND I STILL HAVEN'T HAD MY "RECALL ISSUES" FIXED. THIS IS TOTALLT UNACCEPTABLE. I AM DRIVING AN "UNSAFE" VEHICLE AND IS UNDER A "MANDATORY RECALL" AND MY LOCAL MERCEDEZ-BENZ DEARLER (MERCEDEZ OF ORLANDO) IS JERKING ME AROUND AND REFUSING TO FIX MY VEHICLE. IF I GET HURT OR INJURED IN A CAR ACCIDENT DUE TO THESE "SAFETY RECALL ISSUES" WHO IS LIABLE?

NHTSA ODI 11092260

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Working with the data? Download all 570 complaints as CSV · fetched from NHTSA July 25, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2013 Mercedes-benz C-class Hybrid verdict →