What 799 owners told NHTSA about the 2013 Jeep Grand Cherokee Srt

LUG NUTS HAVE STARTED SWELLING OR BALLOONING AND HAVE STARTED BREAKING. 3 LUG NUTS HAVE BALLOONED WHERE THEY ARE NO LONGER TIGHT ON THE STUD. THE OTHER LUG NUTS CAN'T BE REMOVED WITHOUT BREAKING THE STUD. IF I'M HAVE A FLAT, I MAY NOT BE ABLE TO CHANGE THE TIRE WITHOUT BREAKING THE LUG STUD.

NHTSA ODI 11165292

WHILE MY JEEP WAS PARKED, ENGINE OFF, IN MY DRIVEWAY (FLAT SURFACE), MY 7 YEAR OLD DAUGHTER WENT TO GET OUT OF THE BACK SEAT. SHE TOUCHED ON TO THE METAL POLE FRAME OF THE DRIVERS HEADREST WITH HER HAND TO ASSIST HER IN GETTING OUT OF THE CAR, THE HEADREST EXPLODED AND HIT HER IN THE SIDE OF THE HEAD. IT HIT HER HARD ENOUGH FOR HER TO BE STUNNED AND TO SAY SHE SAW STARS. THERE ARE DOZENS OF COMPLAINTS ONLINE ABOUT THIS HAPPENING YET NO RECALL. CHRYSLER HAS HAD TO RECALL THESE SO CALLED ACTIVE HEADRESTS BEFORE BUT MY JEEP WAS NOT INCLUDED. THERE NEEDS TO BE A RECALL AND FIX AS SOON AS POSSIBLE.

NHTSA ODI 11163429

WE WERE DRIVING DOWN A COUNTRY ROAD AT ROUGHLY 20MPH, MY WIFE WAS IN THE PASSENGER SEAT WHEN OUT OF NOWHERE THE HEAD REST EXPLODED AND INJURED MY WIFE IN THE BACK OF THE HEAD WITH SOME SERIOUS FORCE. AFTER PULLING OVER AND INSPECTING THE ISSUE I NOTICED THE HEAD REST'S PLASTIC BRACKET HOLDING IT ON HAD FAILED AND BROKE IN HALF. I BELIEVE THIS IS A FEATURE FOR A REAR END COLLISION BUT WE HAVE NEVER BEEN IN AN ACCIDENT IN THIS VEHICLE, ESPECIALLY NOT WHEN THE HEAD REST EXPLODED.

NHTSA ODI 11161949

ETANT ABSENT PENDANT PLUSIEURS MOIS ET LAISSANT AINSI MON VHICULE IMMOBILIS, J'AI SOUVENT DES PROBLMES DE BATTERIE MON RETOUR, POUR REMDIER CELA J'AI ACHET DBUT JUILLET 1 APPAREIL DE MAINTENANCE DE BATTERIE SPCIALEMENT PRVU POUR CE GENRE DE SITUATION;JE SUIS PARTI DE CHEZ MOI LE DIMANCHE 8 JUILLET ET J'AI POS L'APPAREIL EN FIN DE MATINE SUR LA VOITURE STATIONNE DANS LE GARAGE. MON BEAU-FRRE A VERIFI PLUSIEURS FOIS L'TAT DE L'APPAREIL GENIUS SUR LA JEEP, JUSQU'AU MERCREDI 11 JUILLET DANS L'APRS-MIDI, AUCUN SIGNE DE D'ANOMALIE CONSTAT LORS DE CES VISITES. IL N'EST PAS RETOURN JUSQU'AU 17 JUILLET DANS L'APRS-MIDI, MOMENT O IL A DCOUVERT LA VOITURE COMPLTEMENT BRULE SUR LA PARTIE AVANT MOTEUR, CAPOT JUSQU'AU PARE-BRISE, MAIS TOUT TAIT DJ FROID.

NHTSA ODI 11140531

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 20 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ALSO, WHILE TURNING INTO A PARKING LOT, THE VEHICLE STALLED AND FAILED TO RESTART. THE CONTACT NOTICED LIGHT SMOKE COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO CABRERA AUTO (CARR #2KM 82.2 SALIDA EXPRESO HATILLO, PR 2, 006,14, PR, (787) 333-8410), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

NHTSA ODI 11133370

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED FAILURES AFTER IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBERS: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING), AND 15V115000 (ELECTRICAL SYSTEM). THE DEALER (STEVENS CREEK CHRYSLER JEEP DODGE RAM, 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 248-1800) PERFORMED THE RECALL REPAIRS. THE CONTACT FELT THAT MANUFACTURER CAMPAIGN NUMBER: T-36 AND NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) REGARDING THE ALTERNATOR ASSEMBLY FAILED TO PROVIDE A PERMANENT SOLUTION. THE CONTACT HEARD A TICKING NOISE AND A FIRE OCCURRED WITHIN MONTHS OF THE DEALER'S RECALL REPAIRS. WHILE PULLING INTO A PARKING AREA, THERE WAS A STRONG BURNING ODOR AND SMOKE APPEARED UNDER THE HOOD. THE CONTACT PARKED AND EXITED THE VEHICLE. UPON INSPECTING UNDER THE HOOD, THE CONTACT NOTICED FLAMES NEAR THE ALTERNATOR ASSEMBLY. THE FIRE EXTINGUISHED ON ITS OWN. AFTERWARDS, THE VEHICLE WAS UNABLE TO BE LOCKED ELECTRONICALLY, START UP, AND BE DRIVEN. THE VEHICLE WAS TOWED TO HUNTINGTON JEEP CHRYSLER DODGE RAM (1220 E JERICHO TURNPIKE, HUNTINGTON, NY 11743, (631) 673-0270), BUT THEY DID NOT INSPECT THE VEHICLE TO DETERMINE IF THE FAILURES WERE RELATED TO ANY OF THE RECALL CAMPAIGNS. THE VEHICLE WAS STILL AT THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA ODI 11130492

DRIVING DOWN THE ROAD WITH NO OTHER ISSUES WHEN PASSENGER'S FRONT HEADREST RESTRAINT SYSTEM DEPLOYED ON PASSENGERS HEAD. CAR HAS ONLY 24000 MILES ON IT, ALWAYS GARAGED, NEVER IN A COLLISION. RESTRAINT SYSTEM DEPLOYED FOR ABSOLUTELY NO REASON ON THE PASSENGER IN THE SEAT. JEEP TAKING NO RESPONSIBILITY FOR THE ISSUE. VEHICLE WAS IN MOTION AT ABOUT 35 MPH ON A CITY STREET, JUST DRIVING DOWN THE ROAD, GOOD ROADWAY CONDITION DURING SUNNY WEATHER. TIME/DATE OF INCIDENT WAS 6-10-18 AT 930 AM.*DT*JB

NHTSA ODI 11102187

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. AFTER STOPPING THE VEHICLE IN THE DRIVEWAY AND SHIFTING INTO THE PARK POSITION, THE CONTACT EXITED THE VEHICLE. APPROXIMATELY TWO MINUTES LATER, THE VEHICLE ERRONEOUSLY DROVE FORWARD AND CRASHED INTO THE GARAGE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER (BOB HOWARD CHRYSLER/JEEP IN OKLAHOMA CITY, OK), BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000. *BF UPDATED 8/16/18*JB

NHTSA ODI 11052603

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE PULLING INTO THE DRIVEWAY AT 5 MPH, THE CONTACT OBSERVED SMOKE COMING FROM THE ENGINE AND HEARD AN ABNORMAL WINDING SOUND WITHOUT WARNING. THE CONTACT STOPPED THE VEHICLE, OPENED THE HOOD, AND OBSERVED THAT THE ALTERNATOR WAS RED (GLOWING). THE CONTACT POURED WATER OVER THE ALTERNATOR TO PREVENT A FIRE. THE LOCAL DEALER (MY CHRYSLER DODGE JEEP RAM FIAT, 4650 E PICKARD RD, MT PLEASANT, MI, 48858) WAS CONTACTED AT 989-773-6343. THE VEHICLE WAS TOWED TO THE LOCAL DEALER WHERE IT WAS CONFIRMED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) FOR THE ALTERNATOR REPLACEMENT, BUT THE PART WAS UNAVAILABLE. THE DEALER STATED THAT THEY COULD REPLACE THE ALTERNATOR WITH ANOTHER ALTERNATOR FOR A FEE. ONCE THE RECALL ALTERNATOR WAS AVAILABLE, THE DEALER COULD REPLACE IT WITH THE CORRECT ALTERNATOR FROM THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 32614886. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE AND THERE WOULD BE A FEE FOR THE NON-RECALLED PART. NO ADDITIONAL ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 150,000.

NHTSA ODI 11033199

BRAKE FAILURE DUE TO A FAULTY RECALL FIX. ATTEMPTED TO APPLY THE BRAKES AND THE PEDAL WAS HARD AND HURT MY FOOT TRYING TO STOP THE JEEP. THE BRAKE BOOSTER RECALL WAS ADDRESSED IN 2014 BUT THE SHIELD THAT WAS INSTALLED FAILED WHICH LED TO THE FAILURE OF THE BOOSTER.

NHTSA ODI 11031959

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO LOSE POWER AND AN ABNORMAL NOISE WAS HEARD. THE CONTACT ALSO SMELLED A BURNING ODOR. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SUNLAND PARK DODGE CHRYSLER JEEP RAM, 950 CROCKETT STREET, EL PASO, TX 79922) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PARTS NOT BEING AVAILBLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (POWER TRAIN). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,700. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN UPDATED 7/25/18*JB

NHTSA ODI 11031778

ALTERNATOR CAUGHT FIRE, HEAVY SMOKE MINUTES AFTER THE BATTERY WARNING LIGHT ILLUMINATED ON DASH. WAS ABLE TO CONTAIN FIRE TO ALTERNATOR WITH WATER HOSE. MULTIPLE ELECTRICAL PROBLEMS NOW NOTED IN CAR, UNABLE TO SHIFT FROM PARK, CAR WILL NOT START. CAR ALSO STATING "PUSH CLUTCH TO START" ON DASH, VEHICLE DOES NOT HAVE A CLUTCH

NHTSA ODI 11020283

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE MADE A STRANGE HIGH PITCHED NOISE. AFTERWARDS THE VEHICLE'S POWER SUDDENLY FAILED. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED SMOKE UNDERNEATH THE HOOD. THE CONTACT OPENED THE HOOD AND NOTICED A BURNING ODOR. THE CONTACT HAD THE VEHICLE TOWED TO THE DUTCH MILLER JEEP DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND CAUSED THE BATTERY TO BURN OUT. THE ALTERNATOR, BATTERY, AND CIRCUIT BOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS A RECALL FOR A DIFFERENT MODEL ALTERNATOR. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. UPDATED 07/13/17*LJ *CN

NHTSA ODI 10992298

USED FACTORY AUTO START AND THE ALTERNATOR SHORTED CAUSING THE ENGINE COMPUTER TO BURN OUT AND POSSIBLE THE FUSE BOX AS WELL. CAR WOULD NOT START AND MUST BE TOWED TO MECHANIC. LUCKILY WE WEREN'T IN THE CAR WHEN IT STARTED SMOKING UP.

NHTSA ODI 10966226

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE VEHICLE STARTED TO SMOKE FROM THE UNDERNEATH THE HOOD AND THE INSIDE OF THE VEHICLE WAS QUICKLY FILLED WITH SMOKE. THE CONTACT STATED THAT THERE WAS NO WARNING. THE VEHICLE LOST ALL POWER AND SHUT DOWN COMPLETELY AND WAS LEFT AT THE INTERSECTION. THE CONTACT STATED THAT THE SMOKE SUBSIDED AND THE VEHICLE WAS TOWED BY A TOW TRUCK TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO A DEALER WHERE THE VEHICLE FAILED TO BE INSPECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TOLD THE DEALER NOT TO TOUCH THE VEHICLE UNTIL A JEEP SPECIALIST INVESTIGATED THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS LEFT AT THE DEALER'S BUT NO ONE CONTACTED HIM. THE FAILURE MILEAGE WAS 80,000. *TR

NHTSA ODI 10945932

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED, ALL THE WARNING LIGHTS ILLUMINATED, AND THE SEAT BELT MALFUNCTIONED. THE VEHICLE VEERED OFF THE ROADWAY AND STRUCK THE GUARDRAIL. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT THE FAILURES WERE PERSISTENT AND OCCURRED WITHOUT WARNING. AFTER A FEW MINUTES, THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE TO THE CLOSEST DEALER FOR ASSISTANCE OUT OF THE SEAT BELT. THE CONTACT STATED THAT THE ENGINE REVVED. THE VEHICLE WAS THEN TOWED TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE MALFUNCTIONED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

NHTSA ODI 10929924

I WAS BACKING OUT OF MY DRIVEWAY AND I HIT THE BRAKE AND THEN SLIGHTLY HIT THE GAS PEDAL AND MY TRUCK ACCELERATED AND WENT OUT OF CONTROL SMASHING INTO TWO OF MY NEIGHBOR'S VEHICLES! IF IT WASN'T FOR MY NEIGHBOR'S TRUCK STOPPING ME, I WOULD HAVE KEPT GOING INTO A LARGE TREE IN FRONT YARD OR HOUSE! EXTREMELY SCARY!!!

NHTSA ODI 10903492

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, A BURNING ODOR AND SMOKE WERE PRESENT INSIDE THE VEHICLE. THE ROOF PAINT BEGAN TO BUBBLE AND MELT. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THERE WERE NO INJURIES AND A FIRE REPORT WAS NOT FILED. THE CAUSE OF THE FIRE WAS NOT DETERMINED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,450.

NHTSA ODI 10872663

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START IN THE MORNING WITHOUT WARNING. THE CONTACT ATTEMPTED TO JUMPSTART THE VEHICLE AND NOTICED A BURNING ODOR. THE BATTERY HEAD STARTED TO SMOKE, BUT THERE WAS NO FIRE. THE VEHICLE WAS TOWED TO A LOCAL DEALER FOR DIAGNOSTIC TESTING. THE CONTACT HAD NOT HEARD FROM THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

NHTSA ODI 10871675

MY JEEP WAS REAR ENDED AT 50 MPH WHILE AT A STANDSTILL. I WAS READY TO TURN LEFT IN IN THE LEFT LANE. VEHICLE CAME UP BEHIND ME IN THE WRONG LANE AND DID NOT SLOW AND HIT ME FULL SPEED. . AIRBAGS DID NOT DEPLOY. HEADRESTS CAME APART AND SPLIT INTO TWO PIECES THROWING MY HEAD AND BODY FORWARD. I WAS THE DRIVER. BACK END OF CARWAS HIT SO HARD IT WAS PUSHED UNDER THE CAR. ACCIDENT WAS ON 5/20/15

NHTSA ODI 10865208

THE AIR BAGS DID NOT DEPLOY UPON AN ACCIDENT IN THE SIDE AND FRONT OF VEHICLE. THE VEHICLE WAS STOP BEFORE BEING HIT

NHTSA ODI 10860846

TRANSMISSION SLIPPED OUT OF GEAR AND KNOCKED MY WIFE DOWN. RAN OVER HER . BROKE ARM IN 2 PLACES. CUT GASH ON HEAD. CUT 8" GASH ON ARM. RAN OVER HER LEG. DIDN'T BREAK FOR SOME UNKNOWN REASON. TIRE BARELY MISSED HER HEAD. CAR THEN WENT THROUGH CHAIN LINK FENCE DAMAGING CAR $ 1600.00. HAPPENED JAN. 2015. WIFE STILL IN PAIN. THE VEHICLE WAS STATIONARY. SHE GOT OUT TO OPEN DRIVEWAY GATE OFF COUNTY ROAD

NHTSA ODI 10824919

I WAS DRIVING MY 2013 JEEP GRAND CHEROKEE ON A CITY STREETWHEN MY EYES AND THROAT STARTED BURNING. MY 10 MONTH OLD INFANT BEGAN TO CRY AS I REALIZED SMOKE WAS FILING THE CABIN. I PANICKED, AND PULLED OVER, TURNED OFF THE CAR AND IMMEDIATELY TOOK MY BABY OUT OF THE CAR. WE REMAINED IN THE SIDE OF THE ROAD FOR ASSISTANCE. I CONTINUED SEEING SMOKE COMING OUT OF THE RIGHT SIDE OF MY CAR. WHEN ASSISTANCE ARRIVED, I REALIZED THE RIGHT VISOR HAD CAUGHT ON FIRE AND A RESULT WAS BURNED WITH A BLACK HOLE. I TOOK MY JEEP TO THE DEALERSHIP ON JANUARY 6, 2015 TO GET IT SERVICED FOR RECALL P 36, WHICH IS RELATED TO THE SUN VISOR WIRING. I WAS TOLD BY THE DEALERSHIP, THAT THE RECALL HAD BEEN COMPLETED. I CONTACTED CHYRSLER CUSTOMER SUPPORT AFTER MY JEEP WAS ON FIRE AND FILED A COMPLAINT. THE REPRESENTATIVE WAS SO RUDE AND TOLD ME IT WOULD TAKE 2-3 BUSINESS DAYS TO GET MY CASE REVIEWED. THIS WAS NOT A SURPRISE, AS I HAVE DEALT WITH CHRYSLER CUSTOMER SERVICE IN THE PAST AND HAVE NEVER HAD A GOOD EXPERIENCE. I FEARED FOR MY SAFETY AS WELL THE SAFETY OF MY INFANT. I REFUSE TO DRIVE THAT CAR, AND WAS TOLD BY THE CUSTOMER REPRESENTATIVE THAT I SHOUKD TAKE IT TO THE DEALERSHIP. WHY THEY WOULD SUGGEST THAT ? I DON'T KNOW. I DON'T FEEL SAFE AND NOW I AM CAR LESS AS I WAIT FOR SOMEONE TO REVIEW MY CASE.

NHTSA ODI 10786487

OCT 7, 2014: NHTSA 14V-391 OR FCA P36 SAFETY RECALL REPAIR WAS DONE AT A LOCAL CHRYSLER JEEP DEALERSHIP. APR 30, 2015: VEHICLE TAKEN TO SAME DEALERSHIP TO CHECK A BUZZING SOUND IN THE RH SUN VISOR AREA, SERVICE TECHNICIAN COULD NOT DUPLICATE THE CUSTOMER COMPLAINT. MAY 19, 2015: SUDDEN ACRID SMOKE ODOR DETECTED WHILE DRIVING, PULLED TO CURB AND TURNED OFF MOTOR. SOME SMOKE INHALATION BUT NO BURN INJURIES TO DRIVER. NOTICED BLACK AND WHITE MELTED AREAS ON RH SUN VISOR, RH VANITY MIRROR AND RH HEADLINER. EXTERNAL ROOF AREA ABOVE THE RH SUN VISOR HAD APPROXIMATE 3" CRACK AND THE PAINT WAS SPLIT OPEN FROM THE EXTREME HEAT, DIGITAL PHOTOS TAKEN. ON JUN 30, 2015, WE LEARNED THE "THE SOURCE OF THE FIRE WAS NOT RELATED TO THE P36 REPAIR, BUT WAS FOR ANOTHER CAUSE". ON JUL 10, 2015, WE LEARNED THE P36 REPAIR PLASTIC SHROUD WAS INTACT AND THE CAUSE OF THE FIRE WAS FOUND IN THE WIRING HARNESS ABOVE THE SUN VISOR IN THE HEADLINER AREA. CHRYSLER JEEP DENIED OUR WARRANTY REPAIR REQUEST ON JUL 24, 2015, BECAUSE THE SOURCE OF THE FIRE COULD NOT BE TRACED BACK TO A FACTORY DEFECT IN MATERIALS OR WORKMANSHIP. ON JUL 27, 2015, OUR LOCAL CHRYSLER JEEP DEALER DECIDED TO REPAIR OUR VEHICLE, AT THEIR COST, BECAUSE WE WERE VALUED CUSTOMERS, BUT THE DECISION CAME THE SAME DAY A LETTER WAS READ BY THE DEALERSHIP GENERAL MANAGER THAT SAID WE MAY PURSUE A REMEDY USING THE CALIFORNIA LEMON LAW. WE FOUND THERE WERE MORE THAN 91 OTHER SIMILAR INCIDENTS IN 2011-2014 JEEP GRAND CHEROKEE AND DODGE DURANGO VEHICLES, AND AT LEAST 8 MORE EXPERIENCED FIRES AFTER THE P36 SAFETY RECALL REPAIR HAD BEEN COMPLETED. WE ENCOURAGE NHTSA TO HAVE FCA INSTALL CIRCUIT BREAKERS IN VANITY LAMP WIRING HARNESSES FOR 2011-2014 JEEP GRAND CHEROKEE AND DODGE DURANGO VEHICLES. OUR VEHICLE REPAIR WAS COMPLETED AFTER 13 WEEKS, ON AUG 18, 2015

NHTSA ODI 10749633

ON JAN 7, 2015, WHILE I WAS DRIVING TOWARDS THE GARAGE, MY VEHICLE (GRAND CHEROKEE 2013) SUDDENLY (UNEXPECTEDLY) ACCELERATED AND, ALTHOUGH I PRESSED THE BRAKE PEDAL, IT CRASHED AGAINST THE WALL. THE VEHICLE ACTIVATED AIRBAGS BURNING AND BRUISING MY BODY; I WENT TO THE ER AND RECEIVED MEDICAL ASSISTANCE. SOME OF THE PARTS REPLACED FOR THIS CRASH INCLUDED, BUMPER AND HOOD ASSEMBLIES, A/C DUCTS AND EVAPORATOR, GRILLE, RADIATOR, HEADLIGHT, COMPUTER, WIPER WASH CANISTER, WATER PUMP, FAN, SEAT BELT AND ONE FENDER, ETC. IN ADDITION THE CRASH TOLL CAUSED STRUCTURAL DAMAGES TO THE PROPERTY. THE SERVICE SHOP COMPLETED THE REPAIRS ON FEB 27, 2015. ON MARCH 2 AND MAY 20, 2015 I TOOK THE VEHICLE TO THE AUTHORIZED SERVICE CENTER BECAUSE OF TRANSMISSION SHIFTING FAILURES. THEY FINALLY CHANGED THE WHOLE TRANSMISSION BY MAY 29, 2015. ON JULY 2 I TOOK IT BACK TO THE SERVICE CENTER BECAUSE THERE WAS A NOISY RIDING AND CHECK ENGINE WAS ON; BY JULY 16 THEY HAD REPLACED ONE SHOCK ABSORBER, THE GAS PUMP AND TANK, AND ONE OXYGEN SENSOR (MILEAGE AT THIS POINT 22,594). ON JULY 22, 2015 I WENT BACK AGAIN BECAUSE OF CHECK ENGINE AND THEY KEPT THE VEHICLE FOR REPLACING THE CATALYST. BECAUSE OF THE UNEXPECTED ACCELERATION EVENT, ALL ABOVEMENTIONED REPAIRS, PLUS FIVE EXECUTED RECALLS (ONE STILL OPEN R909/NHTSA 14V-115) AND AN IMMINENT SIXTH RECALL FOR START BUTTON (THAT DOES NOT SHUTS OFF); I DON'T TRUST THIS VEHICLE'S SAFETY AND QUALITY. I'M AFRAID OF HURTING ME OR SOMEONE ELSE; I COULD NOT AFFORD REPAIRS AT UPCOMING WARRANTY EXPIRY. THEREFORE, I HOPE YOU BUY BACK THIS DEFECTIVE GRAND CHEROKEE 2013.

NHTSA ODI 10744737