What 799 owners told NHTSA about the 2013 Jeep Grand Cherokee Srt

My son was hit head on in a very serious accident and his airbag on driver side didn’t fully deploy resulting in injuries. I’m not sure what component was faulty but the airbag should have fully deployed.

NHTSA ODI 11709362

Passenger seat headrest exploded and hit my wife in the head/ear/neck and now she is in a lot of pain. This is the most random thing I have ever seen. My wife and daughter were driving through a parking lot going 4mph and the headrest just exploded. The plastic pieces holding the springs back broke and let the headrest fly forward into my wife’s head/ear/neck

NHTSA ODI 11609705

Ok [XXX] 1:30 pm we got into car to go to lunch started driving and smoke started coming from the headliner and smelled like burning plastic on driver side near visor, smoke filled the car we were able to roll down windows and able to stop the car. The area continued to emit smoke and area on headliner felt hot. After Turing the car off the smoke/ fire continued and Had to locate the battery under passenger seat to disconnect power. Extremely stressful and scary situation as we have grandchildren and an elderly mother that we care for. I called Chrysler on 7/16/2024 spoke with Kayla she gave me a case number and informed me I would receive a phone call. I never got a call, so I called today 7/22/24 spoke with Ash she informed me this is not under warranty and my call was sent to a survey . I called back spoke with Druba she told me I can expect a call within 24-48 hours . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11603765

My vehicle while I am driving completely stalls on me and I have to wait at least 45 minutes to turn my vehicle on. In 2001 Jeep was forced to do a recall however the situation is still the same with the jeeps stalling. This is a situation that can be life threatening when on a highway if an accident occurs.

NHTSA ODI 11601189

Heated Seat element on passenger side burned through the upholstery and pant leg of passenger. Visible smoke in cabin and burn hole on seat and pant through to underpants.

NHTSA ODI 11566313

4 days ago, while backing out of a parking spot, the passenger Active Head Restraint (AHR) deployed and struck my girlfriend in the head. There was no interaction with another vehicle and there was no accident. The AHR simply deployed on its own and struck my girlfriend in the head. I have not reset the AHR and left it as is. Please let me know what my next step should be. Thank you [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11540026

I was parked when my driver-side headrest activated and hit me in the head. I have had a headache ever since.

NHTSA ODI 11536653

The active head restraints (AHR) deployed without any collision. I was driving on the interstate when this happened. My neck and shoulders have been sore now for 3 weeks. I went to the dealership and they said I would have to pay for this out of pocket. Chrysler should be paying for these since it is a known fault of small plastic parts that were designed too small to hold the tension of the active headrest assembly.

NHTSA ODI 11530272

The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving 35 MPH, the contact noticed smoke coming from the sunroof. The contact stated that the smoke turned into flames. The contact was able to pull over and the fire department was contacted, and they were able to extinguish the fire. There were no injuries reported. The vehicle was taken to the dealer, and they stated that no failure was found. The contact's insurance also diagnosed the vehicle they stated that it could be a wiring issue. The manufacturer was contacted and provided no assistance. The failure mileage was 115,000.

NHTSA ODI 11496147

1)The Alternator caught fire. Napleton Jeep Arlington Heights is replacing it so you would have to reach out to them for the part. 2)Driving and smoke started coming from under hood of car. Car stopped dead while I was trying to turn onto side street, almost causing an accident. My safety, other drivers safety, as well as the homes in the area were at risk because of the fire. When hood was opened there were small flames and smoke coming from the Alternator. 3) UNKNOWN 4) UNKNOWN 5) NO WARNING LIGHTS came on prior to any of this happening. No indication by vehicle that there was an issue. Vehicle towed to Jeep dealership and they are replacing the alternator and battery. Do not believe dealer service center is looking into this. They said they are charging me to replace the items. Noticed there was a recall for this issue (T36) but Chrysler said my vin # does not match the "batch" that was recalled. This clearly is the same issue. This needs to be looked at!!! Chrysler needs to stand behind their product and rectify this so no other cars do this. It could have been a catastrophic situation.

NHTSA ODI 11483087

The driver's seat active head restraint spontaneously deployed. There was no collision of any kind. This occurred while vehicle was stopped at a traffic light. The driver (who is not the individual filing this report) suffered a sore neck as a result. At time of deployment, the driver's head was inclined forward and tilted down. Otherwise the injury might have been much worse. This incident could have been exceptionally dangerous if the deployment happened while vehicle was moving. As of today (June 2, 2022), the vehicle has not been inspected by dealership. The first available appointment for repair is June 8, 2022. No warning or other indication given prior to spontaneous deployment. The part is available for inspection by NHTSA, at least until it is taken to dealership. I have uploaded pictures of part.

NHTSA ODI 11467089

I was driving down a residential road, going about 30 mph. I went over a very small bump. My driver's side seat headrest exploded open and hit me in the back of the head. It scared me so much I swerved my car. Luckily it was a quiet street and I was going slow or I would have had an accident. I have a medical condition called fibromyalgia so this triggered severe headaches and fatigue for about a week. Luckily no serious injuries. I took it to a Jeep dealership and they said it's covered under the extended warranty and will be repaired for free. But what about a recall to avoid this dangerous safety issue in the first place? What about the passenger seat that is also now waiting to pop open and injure someone?

NHTSA ODI 11439260

The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while her husband was driving there was an abnormal odor detected. There were no warning lights illuminated. The contact stated that while the vehicle was parked and unattended there was smoke coming from the passenger’s side rear door. The sun visor and roof were on fire. The fire department was called out to extinguish the fire. There were no reported injuries. A police report was not filed. The vehicle was towed to the local dealer however, the vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,000.

NHTSA ODI 11423886

The contact owns a 2013 Jeep Grand Cherokee. The contact stated while parking the vehicle, the headrest independently exploded. The contact sustained a sore neck but did not require any medical attention. The contact stated no warning light was illuminated. The vehicle was not taken to the local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 121,000.

NHTSA ODI 11422269

PLAIN AND SIMPLE, I BOUGHT MY JEEP NEW IN 2014. IT WAS EQUIPPED WITH READY ALERT BRAKING (RAB). IN 2016 IT FAILED TO STOP CAUSING AN ACCIDENT AND INJURING MY WIFE. THEN RECENTLY I DISCOVERED THE RAB SYSTEM ON MY CAR HAD BEEN RECALLED (14V104000) BACK IN 2014 AND I HAD NEVER BEEN NOTIFIED. AS I REVIEWED THE RECALL CAMPAIGN IT WAS ABUNDANTLY CLEAR IT HAD CAUSED MY WIFE'S 2016 ACCIDENT AND INJURIES. I CONTACT JEEP'S HOTLINE RELATING IN AN ODD QUIRK I HAD RECEIVED WRITTEN PROOF IN AN UNRELATED CORRESPONDENCE FROM CHRYSLER THAT MY 2013 WAS BUILT WITH THE RAB SYSTEM INCLUDED. INSTEAD OF TRYING TO REMEDY THE RECALL OVERSIGHT THEY TOLD ME TO "CONTACT MY INSURANCE COMPANY." A WEEK LATER I TRIED TO RE-EXPLAIN THE FAULT WAS WITH THEIR FACTORY INSTALLED AND RECALLED READY ALERT BRAKE SYSTEM ON MY VEHICLE. BECAUSE THEY WON'T BOTHER TO REVIEW THE PROOF I HOLD NOR BELIEVE THEIR BUILD (VIN) DATA IS WRONG I HAVE NO PLACE TO TURN EXCEPT YOU OR A LEGAL REMEDY. I HOPE YOU CAN MOTIVATE JEEP TO DO THE RIGHT THING. THANK YOU.

NHTSA ODI 11404328

MY VEHICLE IS EQUIPPED WITH CHRYSLER'S READY ALERT BRAKING SYSTEM (RAB) WHICH CHRYSLER SAYS IS NOT INSTALLED ON MY VEHICLE ACCORDING TO IT'S VIN. THE RAB SYSTEM ON MY VEHICLE (WHICH WAS RECALLED UNDER YOUR CAMPAIGN 14V104000) CAUSED AN ACCIDENT WITH INJURIES EXACTLY YOU DESCRIBED AS THE REASON FOR YOUR RECALL CAMPAIGN IN THE FIRST PLACE. CHRYSLER REFUSES TO ACKNOWLEDGE VEHICLE IS EQUIPPED WITH THE SYSTEM. I HAVE OWNED THE VEHICLE FROM NEW AND THE RAB SYSTEM WAS EVEN DEMONSTRATED TO ME BY THE DEALERSHIP SALESPERSON DURING MY ORIGINAL TEST DRIVE. IN ADDITION TO ACCIDENT/MEDICAL REPORTS, THE BROKEN ANKLE BONES COULD ONLY HAVE COME FROM UNFORGIVING HARD BRAKE PEDAL, DURING THE CRASH AS OUR VEHICLE FAILED TO STOP.

NHTSA ODI 11395737

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE THE ENGINE WAS IDLING AND THE TRANSMISSION WAS IN THE PARK POSITION, THE VEHICLE SUDDENLY DROVE FORWARD AT A SPEED OF APPROXIMATELY 10 MPH BEFORE DRIVING OVER A CURB. THE CONTACT'S WIFE WAS ABLE TO CLIMB INTO THE VEHICLE AND HANDLE THE GEAR SELECTOR CAUSING THE VEHICLE TO STOP. DURING THE INCIDENCE, A ONE YEAR OLD CHILD WAS IN THE REAR CAR SEAT. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER ISLINGTON CHRYSLER LOCATED AT 5476 DUNDAS ST W, ETOBICOKE, ON M9B 1B6, CANADA. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000.*DT*JB

NHTSA ODI 11394448

MY 2013 JEEP GRAND CHEROKEE CAUGHT FIRE DUE TO A FAULTY VANITY VISOR MIRROR WIRING THAT HAS A RECALL AND WAS REPAIRED PER RECALL PRIOR TO THE FIRE. I WAS ABLE TO PUT OUT THE FIRE WITH A FIRE EXTINGUISHER. MY CAR HAS HAD THE RECALL PERFORMED AND WAS IN TO TWO DIFFERENT DEALERSHIPS THIS YEAR FOR RECALL SERVICE. HAD I NOT BEEN IN A PARKING STRUCTURE, I WOULDN'T HAVE HAD ACCESS TO A FIRE EXTINGUISHER AND THE CAR CERTAINLY WOULD HAVE BURNT TO THE GROUND. I WAS ENTERING A PARKING STRUCTURE AT THE TIME OF INCIDENT (DRIVING). RECALL NUMBER:15V-879

NHTSA ODI 11375470

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED FOR THE NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) A TEMPORARY FIX WAS INSTALLED DUE TO THE PART NOT BEING AVAILABLE THE LOCAL DEALER WICKSTROM JEEP LOCATED AT 660 W NORTHWEST HWY, BARRINGTON, IL 60010 HAD INSTALLED AN EXTERNAL FUEL PUMP RELAY. THE CONTACT INDICATED THAT THE VEHICLE WOULD STALL WHILE DRIVING AND ON OCCASIONS WOULD NOT IMMEDIATELY START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT FUEL PUMP HAD EXPERIENCED MELTING DUE TO THE TEMPORARY FIX OF THE EXTERIOR FUEL PUMP RELAY. THE LOCAL DEALER WICKSTROM JEEP LOCATED AT 660 W NORTHWEST HWY, BARRINGTON, IL 60010 WAS NOTIFIED OF THE FAILURE AND ADVISED THAT THE PERMANENT REPAIR FOR THE RECALL WAS STILL NOT AVAILABLE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 90,000. *LN*JB - (RECALL RELATED INCIDENT) TS

NHTSA ODI 11374502

I HAD CRUISE AT 80MPH ON INTERSTATE HIGHWAY AND DISENGAGED ON EXIT RAMP BY USING THE BRAKE. THE CAR SLOWED BUT I USED BRAKE AGAINN TO YIELD ONTO 4 LANE ROAD AND AGAIN TO CROSS OVER 2 LANES INTO A GAS STATION. I PULLED UP TO PUMP SLOWLY. WHEN I PUT THE BRAKE ON AGAIN TO COMPLETTE THE STOP,THE CRUISE REENGAGED AND THE CAR TOOK OFF. LUCKILY THERE WAS OPEN PARKING SPOT,I AIMED THERE AND CAR JUST KEPT GOING. OVER A CURB, THROUGH ABOUT 75 YARDS OF GRASS AND INTO A FIELD,ABOUT 25 FEET IN. NO BRAKING EVEN THO I TRIED. IN THE BRUSH WAS A CONCRETE BLOCK I HIT THAT CAUSED BOTH PASSENGER TIRES TO BLOW AND THEN THE CAR SLOWED AND WENT TO THE LEFT SOME 5 FEET AND STOPPED. NO AIRBAGS DEPLOYED. I ONLY PLOWED DOWN SMALL BRUSH AND MISSED A TREE IN MY PATH WHEN CAR VEERED LEFT AFTER TIRES BLEW. IT WAS A DRY SUNNY MORNING WITH NO ADVERSE WEATHER CONDITIONS. I HAD ONLY BEEN DRIVING FOR AN HOUR AND HAD STOPPED TO GET GAS AND USE RESTROOM. THEPA STATE TROOPERS CAME BUT SINCE NO DAMAGE TO OTHER PROPERTY AND NO INJURIES, THEY DID NOT FILE A REPORT. USAA INSURANCE NOTIFIED AT ONCE AND TOOK THE CAR. THEY CLAIM IT AS A TOTAL LOSS. I AM BLESSED TO BE OK BUT THIS CRUISE/BRAKE MALFUNCTION COULD HAVE BEEN DEADLY ANYWHERE ELSE. I HOPE YOU WILL INVESTIGATE I WOULD NOT WANT ANYONE ELSE TO EXPERIENCE THIS

NHTSA ODI 11363441

TL* THE CONTACT OWNED A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATE THAT WHILE DRIVING AT 60 MPH WITH THE CRUISE CONTROL ENGAGED, IT FAILED TO DISENGAGE WHILE APPROACHING A RAMP. THE CONTACT DEPRESSED THE BRAKE PEDAL WHICH FAILED TO ALSO DISCONNECT THE CRUISE CONTROL. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD WHILE DEPRESSING THE BRAKE PEDAL, SLAMS THE GEAR INTO PARK AS SMOKE WAS SEEN COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT WAS UNABLE TO TURN THE VEHICLE OFF AS THE ENGINE KEPT REVVING. THE FIRE DEPARTMENT WAS CONTACTED AND PLACED THE VEHICLE IN NEUTRAL TO SHUT THE ENGINE OFF. THE CONTACT STATED THAT THERE WAS NO FLAMES BUT HEAVY SMOKE AND A BURNING ODOR WAS PRESENT. NO INJURIES WERE SUSTAINED BY THE CONTACT. THE VEHICLE WAS TOWED TO LITHIA CHRYSLER DODGE JEEP RAM FIAT OF SOUTH ANCHORAGE (9600 OLD SEWARD HWY, ANCHORAGE, AK 99515) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE CRUISE CONTROL FAILED BUT BECAUSE OF ENGINE DAMAGE, THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT PREVIOUSLY THE FUEL RELAY HAD FAILED HOWEVER, THAT WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT MENTIONED THAT THE DEALER INFORMED HIM OF A RECALL FOR THE CRUISE CONTROL. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.*DT*JB

NHTSA ODI 11350016

WHILE DRIVING MY CAR ON THE HIGHWAY THE BATTERY LIGHT CAME ON. AFTER A FEW MINUTES ALL OF THE OTHER LIGHTS, SEATBELT, ENGINE, ETC. STARTED TO FLASH. THEN MY AIR CONDITIONING TURNED OFF, MY BRAKES STOPPED WORKING AND MY POWER STEERING WENT OUT. LUCKILY I WAS PULLING OFF OF AN EXIT. AFTER FINDING OUT THAT THERE WERE 5 RECALLS, I TOOK THE JEEP TO A DEALERSHIP TO HAVE THEM FIX IT. I PICKED IT UP A FEW DAYS LATER AFTER THEY SAID IT WAS READY. THE DAY AFTER PICKING IT UP...I WAS AGAIN DRIVING DOWN THE HIGHWAY AND THE JEEP DID THE EXACT SAME THING!!! AGAIN LUCKILY I KNEW THE SIGNS AND PULLED OVER QUICKLY BUT STILL LOST CONTROL OF THE VEHICLE BECAUSE POWER STEERING AND BRAKES WENT OUT. *TR

NHTSA ODI 11330013

TODAY I WAS SITTING IN A PARKING LOT WHEN MY HEAD WAS JERKED FORWARD AFTER THE HEADREST WAS DEPLOYED WHILE STATIONARY. I CALLED THE DEALERSHIP IN ST. GEORGE, UT AND THEY INSTRUCTED ME TO CONTACT CHRYSLER TO FILE A CLAIM. I DID CALL THEM TODAY AND WAS GIVEN A CLAIM NUMBER. NOW I WAIT WHILE THE HEADREST SITS DEPLOYED IN MY JEEP. *TR

NHTSA ODI 11326097

I WAS DRIVING DOWN THE HIGHWAY WHEN THE PASSENGER HEADREST DEPLOYED OUT OF NOWHERE SMASHING INTO THE BACK OF MY FIANC'S HEAD. THERE WHERE NO OTHER VEHICLES AROUND ME AT THE TIME AND NO COLLISION OCCURRED.*DT CONSUMER STATED FIANCE HAD A SUFFERED A HEADACHE AND PERHAPS A MINOR CONCUSSION.*JB

NHTSA ODI 11321505

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT AFTER BEING STOPPED AT LIGHT, THEN ACCELERATING APPROXIMATELY 10 MPH INTO AN INTERSECTION WHEN THE VEHICLE SUDDENLY STALLED HALFWAY INTO THE INTERSECTION. THE CONTACT ATTEMPTED TO PRESS THE START BUTTON ON THE VEHICLE, HOWEVER, THE VEHICLE FAILED TO START. THE CONTACT HAD TO ALLOW THE VEHICLE TO COAST TO THE SIDE OF THE ROAD WHERE THEY PLACED VEHICLE IN THE PARK POSITION. THE CONTACT'S WIFE NOTICED THAT SMOKE WAS COMING FROM UNDER THE HOOD OF THE VEHICLE. THE CONTACT WAS ABLE TO GET HIMSELF, HIS WIFE, AND CHILD OUT OF THE VEHICLE. THE CONTACT OPENED THE HOOD OF THE VEHICLE AND NOTICED THE VEHICLE HAD CAUGHT ON FIRE. THE FIRE DEPARTMENT WAS CALLED AND PUT OUT THE FIRE. A POLICE AND FIRE DEPARTMENT REPORT WERE FILED. THE VEHICLE WAS TOWED. THE CONTACT STATED THAT THEY HAVE HAD COMPLICATIONS DUE TO INHALING A LARGE AMOUNT OF SMOKE, HOWEVER, THE CONTACT HAD NOT RECEIVED MEDICAL ATTENTION AS OF YET. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER WITH THE CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 144,000. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE. *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ODI 11299073