What 799 owners told NHTSA about the 2013 Jeep Grand Cherokee Srt

The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH and slowing for traffic, the brake pedal was depressed; however, the brake pedal was firm. The contact stated that added force was needed to depress the brake pedal to slow the vehicle. The contact almost had to pull onto the shoulder since the vehicle was not slowing as needed. The contact stated that the word "BRAKES” in red was displayed on the instrument panel. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the Ready Alert Braking System had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact was advised by the mechanic that the failure was possibly related to NHTSA Campaign Number: 14V104000 (Service Brakes, Hydraulic); for the hard brake pedal; however, the VIN was not included. The failure mileage was approximately 72,000.

NHTSA ODI 11611208

The timp started melting and almost caught fire. Luckily I caught it when if first started and am getting it replaced.. after reading this is a common issue I am relieved my car didn’t catch fire. Please address this with Jeep. This is dangerous.

NHTSA ODI 11609699

Passenger seat headrest exploded and hit my wife in the head/ear/neck and now she is in a lot of pain. This is the most random thing I have ever seen. My wife and daughter were driving through a parking lot going 4mph and the headrest just exploded. The plastic pieces holding the springs back broke and let the headrest fly forward into my wife’s head/ear/neck

NHTSA ODI 11609705

Transmission overheating, thermostat rationality, gear ratio error in 1st, control circuit, oil leak.

NHTSA ODI 11607712

The axles are all simultaneously rotting to dust. Manufacturer should’ve included grease and a cap.. no reason all 4 of my tires should be in the verge of falling off. A bit of a safety concern id say. Could’ve been easily prevented. Had a mechanic of 50 years tell me he’s never seen axles in such bad condition. I can’t even replace them myself due to the amount of rust that has replaced the bolts. No where else on the jeep has that much rust. From the hour of research I put in, I learned it’s an extremely common issue with the jeeps and in fact the 2017s were recalled for a similar issue. Seems like the 2013s should’ve been included.

NHTSA ODI 11607177

Ok [XXX] 1:30 pm we got into car to go to lunch started driving and smoke started coming from the headliner and smelled like burning plastic on driver side near visor, smoke filled the car we were able to roll down windows and able to stop the car. The area continued to emit smoke and area on headliner felt hot. After Turing the car off the smoke/ fire continued and Had to locate the battery under passenger seat to disconnect power. Extremely stressful and scary situation as we have grandchildren and an elderly mother that we care for. I called Chrysler on 7/16/2024 spoke with Kayla she gave me a case number and informed me I would receive a phone call. I never got a call, so I called today 7/22/24 spoke with Ash she informed me this is not under warranty and my call was sent to a survey . I called back spoke with Druba she told me I can expect a call within 24-48 hours . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11603765

My vehicle while I am driving completely stalls on me and I have to wait at least 45 minutes to turn my vehicle on. In 2001 Jeep was forced to do a recall however the situation is still the same with the jeeps stalling. This is a situation that can be life threatening when on a highway if an accident occurs.

NHTSA ODI 11601189

We were traveling at approx 75 mph on [XXX] in Georgia when the Jeep completely stopped and shut off - lost all power and we had to coast to the shoulder. Thankfully no one was close behind us. The power steering went out and we could not start it back up. We had to get it towed twice to a Jeep dealership for diagnosis. Was told the fuel pump relay needed to be replaced bc of active recall, but that also both fuel pumps had to be replaced. Said that those are the reasons why Jeep wouldn't run. Called Jeep Customer Care and was advised to have the dealership repair, pay for the fuel pumps and then turn in cost under Case #[XXX] and they would reimburse for the parts and labor of the fuel pumps. The cost totaled over $3000 for the 2 pumps and labor and it could take 2 weeks. Told the dealer that we live in Virginia and asked for a loaner or rental car. They said they can't provide either. So we had to rent a car and drive back to Virginia. Then had to rent a car to drive back to Georgia to pick up the Jeep. The Service Rep was not very helpful and was actually very rude along with the service tech who did the repairs. He purposely wrote on our paperwork that the fuel pumps didn't go bad bc of the fuel pump relay so that we would not get reimbursed. But research shows that the faulty fuel pump relay does indeed damage the fuel pumps. After spending over $4k between repairs and additional costs caused by this recall issue, I filed the claim as I was told to do through Jeep Customer Care. They denied it saying that since the service tech specifically wrote that it wasn't the fault of the recalled part, they weren't going to pay it. We were told to have the dealer replace the pumps which we could have done ourselves had we known they would deny our claim. We did what Jeep Customer Care told us to and then they denied our claim anyway. We could have been seriously hurt and this wasn't the first time the Jeep had done this. They refuse to respond to my emails now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11593528

fuel pump issues

NHTSA ODI 11588402

Vehicle has stalled over twenty times, whether driving on the highway over 60 mph or driving locally within 20 MPH. Initially stalled December 25, 2022 while driving home on Christmas Day with my entire family, driving full speed on the highway. I felt the stall and pulled over as quickly as I could. Attempted to restart several times and engine would crank but not start until after 5-7 attempts and several minutes. Since then I continue to experience the same stalling and attempts to restart vehicle. Took to service center multiple times and they are unable to determine the issue. Fuel pump relay was changed twice by the dealership. I had to pay $1500 one time as they said the cost was not covered, which is ridiculous since the problem reoccurred many times after that. Most recently, fast forward to almost 1.5 years later and the issue is still occurring. Now it stalled and appears to be rolling back when in drive until I shift the gear to park and move the gear several times. It has been losing traction and power. I really need someone to determine a resolution to the issue as this is a severe safety issue and I am very concerned about driving it.

NHTSA ODI 11585556

The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle stalled with the electronic throttle control warning light illuminated. The contact stated that after the failure, there was an abnormal clicking sound coming from the glove compartment. The contact stated that after hearing the clicking sound, the contact was able to restart the vehicle and resume normal driving. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was previously serviced under NHTSA Campaign Number: 19V813000 (Electrical System). The contact disputed that the vehicle was ever serviced under the recall. The vehicle was not repaired. The failure mileage was approximately 100,000.

NHTSA ODI 11584922

The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while depressing the accelerator pedal, there was a delay, and the vehicle lunged forward. The RPM was extremely high. The brake pedal was depressed, but the vehicle was slow to respond. The contact stated that while driving, the vehicle pulled to the left and crossed the center line. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to another local dealer, McClurg Chrysler Dodge Jeep (125 N Center St., Perry, NY 14530), who reprogrammed the vehicle. The dealer was unable to determine the accelerator failure. The vehicle was repaired, but the failure recurred. The manufacturer was not contacted. The failure mileage was approximately 8,000. The VIN was not available.

NHTSA ODI 11578860

Active Headrest Restraint ( AHR) Drivers Side deployed overnight. This safety feature on many Jeeps is intended to protect motorists including passengers, in the event of rear end collisions by deploying. However a cursory review online reveals many many complaints, recalls, & TSBs . But my entire family now is exposed because Jeep wont extend recalls any longer. My recall expired 11 months ago. I was never notified by mail or by dealership that this recall would expire April 2023. I bought this SUV with understanding of its many safety features like AHD among others. Only makes sense that Stellantis /Jeep extend this recall beyong April 2023 as a result of substandard plastic parts used in headrest. If I had been notified by dealership when Jeep was serviced in 2023 it could have been fixed. All my recalls have previously been fixed. Trying to reach Customer Care at Jeep 877-426-5337 only to get complete jibberish and run-a-around. Certainly affect my next buying decision. Here-to -fore pleased with vehicle but this changes everything . I take safety VERY seriously. Inspection clearly indicates plastic parts ( sled bracket) failed.

NHTSA ODI 11577170

The radio cuts in and out. Many people I hear are having this problem with jeep grand Cherokee radio not working.Its the factory radio

NHTSA ODI 11577230

Shortly after purchasing vehicle we noticed there was an issue when using the remote start, the vehicle would start and then the horn would go off as if the alarm was going off, the vehicle would shut off and not want to start with the even with the power button. I disconnected the batter and let it sit for about 20 minutes and then reconnected and started the vehicle normally with the power button, about 6-7 weeks go by and after not using the remote start we had another issue, (NO KEY DETECTED) with both keys in the vehicle, did the same procedure with battery disconnect and reconnect and holding the key fob on the power button so that it would recognize the fob and it seemed to be ok for the time being until the next issue arrived.

NHTSA ODI 11566586

2ND, To continue with the issues of the vehicle lastly provided, while driving the check engine light come on and the traction control turns off, cannot turn back on using dash button, cannot access vehicle system on wheel, change display of dash view, windshield wipers are stuck on constantly, turn signals do not work nor does the hazard lights, vehicle is also stuck in 4x4 drive and cannot be taken out. Vehicle was taken to Preferred JCD of Muskegon MI and diagnostics were run with no clear diagnosis and no fix, suggestion was to replace TIPM box. Now Jan 2024 and vehicle still sits with issues and not driven.

NHTSA ODI 11566590

Heated Seat element on passenger side burned through the upholstery and pant leg of passenger. Visible smoke in cabin and burn hole on seat and pant through to underpants.

NHTSA ODI 11566313

I don't know if the headrest is part of the airbag deployment system or it's own entity. It is available for inspection. I was pulling into my driveway when the front passenger headrest exploded/deployed. I had just dropped my sister, who had been sitting there, and would have been injured by the force. I took my car to the dealership and was told that the 'involuntary deployment' was a known problem to Jeep and they had extended the warranty for the problem but it had expired in June 2023 so it would cost me $900 to fix. I contacted Jeep and was told they could not extend an extended warranty so repair was on me. There were no warning lamps or messages. This happened on 12/22.

NHTSA ODI 11564089

In November 2022 my car was over heating and i took into carmax where i purchased vehicle about a month ago. They then said they replaced the water pump/ thermostat. my car ran fine for about a year till now dec 2022 i started experiencing more overheating issues and have replace parts again because not under warrenty. i have know to find out its a issues with all chrisyer brands that they have overheating issues in the 3.5 v6 engines that overheating issues occur.

NHTSA ODI 11563821

The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving 10 MPH, the vehicle started shuddering. The check engine warning light illuminated. The contact was able to drive to the nearby residence. The contact stated that her husband used an OBD reader to diagnose the vehicle and determined that cylinder #5 was misfiring. The contact stated that her husband replaced the fuel pump relay. The contact stated that after replacing the fuel pump relay, the OBD reader indicated that cylinder #7 was misfiring. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000.

NHTSA ODI 11560713

Has been having issues with the hydralyft suspension. There has been a leak in both front air suspension fittings that connect to the air lines that supply air to both of the front air bag suspension suspension shocks. Replaced both of those out of pocket. My main reason for contacting you guys today is because I've searched my vin number & after further research I've found out that my 2014 jeep grand Cherokee overland w/the 5.7Litet hemi engine has started to give me some issues the other day with the battery dying while I was driving it home. The very next day i walked outside because I was about to head to work. So I cranked my SUV up noticed the battery light on the dash was back on again but then I seen a little bit of smoke coming out from underneath my hood so I shut my truck off opened the hood & seen it was coming from my alternator. I even got a video of when I opened the hood that morning when I seen the smoke, & when Iooked under the hood the copper wound wrapped diodes inside the alternator were glowing red hot the color of lava. All I smelled was burning copper so it was on the verge of the metal being so hot it melted, like they were just pulled out of a metal furnace. My vin number should be in this request I can provide it if not. I can also provide pics & video of suv & alternator. I pulled the alternator off earlier myself because I've been out of transportation for the past week. So I'm going to get it testing here ina bit.

NHTSA ODI 11556698

Headset active air bags deployed when just sitting in driveway. I had no knowledge of the “warranty period “ to get it replaced otherwise i would’ve and my car has never been in an accident

NHTSA ODI 11555936

Was driving down the road with my young son in the back seat and all of a sudden the head rest came flying forward and smacked the back of my head hard enough for me to swerve and almost get into an accident. After further inspection looking at the headrest once I got home I noticed that a pin is mounted onto some obviously brittle plastic that’s secured to a latch. Well i wasn’t in an accident and just out of nowhere this headrest flipped forward enough to rattle my head a bit.

NHTSA ODI 11555353

The contact owns a 2013 Jeep Grand Cherokee. The contact stated while the vehicle was parked, the driver's side front headrest deployed, pushed forward, and struck the contact on the head. There were no reported injuries. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 123,500.

NHTSA ODI 11544516

Driver side, headrest deployed without collision. Parked when airbag deployed.

NHTSA ODI 11543953