What 266 owners told NHTSA about the 2013 Hyundai Tucson Fuel Cell

I was driving on the highway and was notified by passing motorists that there was smoke coming from my vehicle, I proceeded to pull to the shoulder and parked my vehicle. When parked, I noticed flames coming from the engine compartment and under the vehicle. I proceeded to get as far away from the car and that when the fire became enraged and fully engulfed my vehicle. The fire department arrived and distinguished the fire.

NHTSA ODI 11561982

The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure. The contact's father was driving the vehicle at approximately 65 MPH when numerous warning lights illuminated. The contact stated that her father had observed smoke being emitted from under the hood. The father pulled the vehicle off the highway and stopped the vehicle. The contact stated that her father opened the hood and saw that a fire had started in the engine compartment. The fire department was called and extinguished the flames with water. The fire was confined to the engine compartment. The contact had the vehicle towed to her residence. The manufacturer had not been made aware of the incident. The failure mileage was approximately 157,000. VIN tool confirms parts not yet available.

NHTSA ODI 11562138

The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11560606

The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11560618

While this Recal has been announced since August, the Manufacturer and Dealerships have not fixed this issue nor do they have a projected date for a fix. In the mean time, they have stated that the vehicle could catch fire and should be parked outside away from structures. This has placed our family at risk, devalued our vehicle and has us considering purchasing another safer vehile putting our family in a financial strain. Furthermore, the only "fix" we are hearing about is to install a smaller value fuse that will not allow excessive current to ignite the leaking brake fluid. IN other words, they do not appear to bee fixing the rooot cause of the the issue: Leaking Brake Fluid! Leaking brake systems are a saftey concern of the highest magnitude, right up there with Tires and Steering. This is just insane. I recently had Lincoln replace two leaking front brake hoses under a recall and those would not leak fluid where it could be ignited. Hyundai should be held to the same standard of saftey and timeliness as other manufacturers. I would prefr that they just buy back the vehicle at this point.

NHTSA ODI 11560378

The contact owns a 2013 Hyundai Tucson. The contact stated that while driving at various speeds, the engine revved however, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The contact called a local dealer and was provided the cost for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 117,000.

NHTSA ODI 11558810

I am writing about the recall on the Hyundai vehicles that apparently are at risk for catching fire. Hyundai sent a letter that told us to park it away from our house and garage structures. We got this letter in early November and I called customer service as well as emailed to find out when we would hear about a fix. First of all, to get to a human being takes a minimum of 4 minutes. Then, they can’t tell me a darn thing. I found out from my first contact that we would hear something by the “end of the month.” That was in November. Well, November came and went and it has started to snow. No one wants to park outside nor do we care to have the house and car catch fire. I called and emailed again on December 2nd and the line was, “Well, we just don’t have a fix yet. Keep waiting.” If this is so serious, why can’t someone figure this out? Surely they have engineers working for them who have some idea as to how to fix this. It can’t be that difficult. Take out the parts that catch fire and replace them with good parts. It is my feeling that they are looking a cheap way out since this involves so many vehicles. Next, I attempted to reach the corporate office through an email. They contacted my husband on December 5th and offered him $100. What are we supposed to do with that? We need the car fixed. The snowplow cannot plow the driveway with his car outside of the garage. I really need to know what the timeline is on this. I am so disgusted with the lack of communication and the poor customer service. Please, is there anything at all that can be done?

NHTSA ODI 11558557

The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11557627

The contact owns a 2013 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, all warning lights illuminated on the instrument panel, at which point the contact observed smoke emanating from the engine compartment, prompting him to pull to the shoulder of the roadway. After a visual inspection of the engine compartment, he observed a small fire on some electrical wiring. The contact was able to extinguish the fire on his own. Neither a fire nor a police report were filed. The vehicle was towed to an independent mechanic, who determined that ABS fluid was leaking onto the electrical wiring, resulting in a fire. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulics); the VIN was included but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ODI 11556984

On September 22 2023, I checked to see if my car had a recall item on it, and there is a recall involving the antilock brake system. After 2 months the resolution is the following “REMEDY NOT YET AVAILABLE.OWNERS CAN CONTINUE DRIVING THESE VEHICLES; HOWEVER, HYUNDAI RECOMMENDS PARKING THEIR VEHICLES OUTSIDE AND AWAY FROM STRUCTURE UNTIL THE RECALL REMEDY IS AVAILABLE AND COMPLETED”. Additionally, my car has had 4 recalls, which has been completed. However, driving a car in which the remedy is to park away from structures when I live in a condo is worrisome and feel as though there should be a remedy for the safety of myself and my family.

NHTSA ODI 11555833

The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V65100 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11555613

The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11554778

The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11553947

The contact owns a 2013 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, she smelled an anti-freeze odor throughout the vehicle. The contact then stated that the vehicle inadvertently decelerated while the accelerator pedal was depressed and hesitated at approximately 40 MPH. The transmission warning light and the traction control warning light intermittently illuminated. The vehicle was taken to Midas where it was diagnosed that the torque converter had failed and needed to be replaced; however, the vehicle was then taken to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The contact stated that she received the Warranty Coverage Campaign: TXXM (Powertrain). The manufacturer was notified of the failure and the contact was informed that the warranty was limited, and the vehicle was not covered. The failure mileage was approximately 86,000.

NHTSA ODI 11551315

I have owned the vehicle for 10 months and it had about 80,000 miles on it. The engine light started flashing 2 days ago. The vehicle started running rough, so I drove 10 miles back home at no more than 40 mph. I took the vehicle to my trusted mechanic. He conducted a diagnostic test & received a code 1326, which meant there was a vibration indicating excessive connecting rod bearing wear. He advised me this is a common issue with this 2.4 liter engine. I had the vehicle towed to the dealer. While at the dealer, a mechanic came in with a 2013 Hyundai Sonata. We started speaking and found out the Sonata he brought in was having the same issue and is also a 2.4 litre four cylinder engine, which produced a 1326 code during a diagnostic test.

NHTSA ODI 11550502

350 miles from home the car started a knocking noise and that the engine failed. My family was in risk , i had my 2 year old son in the car and it was behind shock. No lamp no nothing. On my expenses took the car with a tow company and send it to a mechanic, he told me this cars are recalled. I got shocked again because Hyundai never send me mail or something for the KSDS update recall

NHTSA ODI 11531121

The door opening mechanism on three doors. Once in the past we were not able to get in or out of the rear passenger door because it would not open from the inside or out even though it was unlocked. Which in case of emergency is a safety hazard if you can’t get out of the car. Now the other rear passenger door is doing the same thing. You cannot open door from the inside or outside, and the drivers door you cannot open from the outside. In my opinion this is a major safety issue and from what I read online many people are having the same issues. I feel Hyundai should be responsible to replace/fix these issues with quality parts. I’ve never had a vehicle that you were not able to open the door either from the inside or outside of the vehicle. Until this Tucson. The first occurrence was a few years ago. The two doors now just happened.

NHTSA ODI 11530803

Camshaft Sensors keep going bad. I just replace both sensors last year cost me over $500 and now I'm getting a readout that its bad again. Check engine light has been coming on & off intermittently ever since. vehicle only has 881 miles on it. it was hardly driven.

NHTSA ODI 11515239

The contact owns a 2013 Hyundai Tuscan. The contact stated that the air pressure in all four tires had continued to leak causing the tire air pressure warning to display. The vehicle was taken to the local dealer who diagnosed that all four wheel air valves were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 60,000.

NHTSA ODI 11499038

When I back up, you cannot see what is behind you. April 2022 I was leaving my rehab building and got into my car in the parking lot and there was no one behind me. I got into the car and made several phone calls before I backed up. I always honk my horn and back up slowly because there is no clear visual of what is behind me. As I backed up my car was unable to move. I got out of the car and someone had come from the wrong way of the parking lot and parked their car behind my car and left it. About 5 minutes or more later the driver appeared and I asked why did she park her car behind my car with multiple parking spaces in the parking lot. I immediately called the police and took pictures all around the spaces and proof of multiple parking spaces and proof the car came in the wrong way in the parking lot and stopped right behind my car , got out of their car and left it parked behind my car. Again my pictures are very clear that this person was in the wrong. I have asked for no fault with my insurance company and they have denied me. I believe because when I first got the insurance they were forcing me to take a product that I had not agreed to and I reported them to the head of their company. The pictures clearly show I was not at fault yet my insurance has denied my appeal of taking “ no fault” off of my insurance record. I would like to challenge this problem because I am truly not treated fairly because of reporting the insurance company of wrongdoing.

NHTSA ODI 11498303

The automobile has 99,800 miles driven on it. While I was driving on the interstate, the engine seized up and shut off almost causing an accident and left me stranded 193 miles from home. The vehicle was inspected and there were metal shavings in the oil pan. A new engine is needed to repair this vehicle.

NHTSA ODI 11487094

Drivers side rear door. Quit opening by either outside or inside handle. Tried repeated locking unlocking, hitting door outside and inside. Safety issue as my wife in a wheelchair must ride in back seat. Now cannot get door open. Afraid it will happen in other side aswell or maybe front doors as well. Extreme Safety issue if I was involved in an accident. The door that quit just stopped no warning at all

NHTSA ODI 11485859

Driver side back door will NOT open from either inside or outside, for about a month. Passenger side front door will NOT open from outside, but will open from inside, for about a week.

NHTSA ODI 11480702

I was driving on the freeway and my engine started making a knowing sound. Then my car died. I pulled over to the side and couldn't even brake and I had to put the emergency brake on. Then when I tried to start my car it made a loud screeching noise from the engine so I turned it back off. I have had it checked out by a mechanic who says it's a rod bearing went out. It is common with my vehicle but my specific year hasn't been recalled but other years have been recalled for the same problem.

NHTSA ODI 11479262

The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 19V063000 (Engine and Engine Cooling). The vehicle was taken to the local dealer for a software update. The vehicle was repaired. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken back to the same local dealer where it was diagnosed that the oil pressure sensor switch, PCM module, and electrical fan needed to be replaced. The vehicle was not repaired. The manufacturer was notified but no additional assistance was provided. The failure mileage was approximately 79,000.

NHTSA ODI 11468300