What 266 owners told NHTSA about the 2013 Hyundai Tucson Fuel Cell

Airbag assembly may loosen steering wheel NHTSA campaign number 14V245000

NHTSA ODI 11585611

NHTSA campaign number 19V063000 Engine oil leaks

NHTSA ODI 11585613

Recall notice 23V651000 issued September 22, 2023 has not been addressed and has no apparent remedy yet. I have grown impatient as I am sick and tired of parking my car outside as recommended. It's Ohio here for heavens sake!! Please help inspire Hyundai to get moving on this.

NHTSA ODI 11584250

The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11583223

The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11581079

The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11581221

UNKNOWN. I am writing to express my dissatisfaction regarding Hyundai Motor America. They have told us our car is subject to catching fire and not to park in in our garage or near other dwellings. We have contacted them numerous times and they keep pushing off a date for repair. Now they say, “maybe June.” Isn’t there a timeline for this? For a car to catch fire, 8 months seems excessive to me. The Consumer Protection Division of the NHTSA has indicated that I should contact you to let you know that I wish to continue this case. The information they gave me is below: Re: Hyundai Motor America****** File No: [XXX] Thank you for your help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11580626

The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11578877

We experienced engine failure of a 2013 Hyundai Tucson on 2/20/24. There were no warning lights displayed on the instrument panel. There was an unidentified noise and a loss of power/compression. We are in the process of learning the difference between a Service Campaign and a Recall Notification and I can’t say we understand it yet. We were not notified nor aware of potential engine failure issues. The research we’ve been able to obtain regarding Service Campaign 966 (“SC966”) appears to exclude the 2013 Tucson model unless it has a Theta II engine. The service department at Dick Smith Hyundai stated that if we would have had our car serviced at the dealership, we would have been informed of SC966. As we are the second owner of an eleven-year-old vehicle, we do not typically have it serviced at a dealership. Oddly enough, we received a notification regarding the knock sensor on 3/18/24 almost one month after we contacted Hyundai Customer Support and after the vehicle was towed to Dick Smith dealership and we spoke with the service department. We have been informed by the local dealership (Dick Smith Hyundai service department) that it is unlikely that the engine will be replaced under the Hyundai Class Action Lawsuit, or any open Recalls and it will be 2-4 months before a decision is rendered regarding the matter. We are also being charged a diagnostic fee for their services of approximately $200.00. Regardless of the recall coverage, our experience with this vehicle engine seems to mimic the exact same symptoms and issues as the Make/Models that are included in the published Recall notice by Kia/Hyundai, and we would like to make this known to protect other consumers and to see if there is any recourse and/or assistance for us.

NHTSA ODI 11578410

I am writing to express my serious concern regarding a safety issue with my Hyundai vehicle, and the apparent lack of resolution from Hyundai despite repeated attempts to seek assistance. Last year, I received a notification from Hyundai about a critical safety issue concerning the EMERGENCY FIRE ANTI-LOCK BRAKE SYSTEM ("ABS") MODULES, which could potentially leak brake fluid internally and lead to an electrical short over time. This electrical short poses a significant risk of engine compartment fires, both while the vehicle is parked and during operation. Naturally, upon receiving this alarming notice, I expected Hyundai to promptly address and rectify this potentially life-threatening issue. Unfortunately, my concerns have only heightened as my local mechanic recently discovered a leakage in my vehicle, which aligns with the exact problem outlined in the aforementioned notification. This discovery has left me deeply troubled and anxious about the safety of my vehicle and the potential risks it poses to my well-being and that of others on the road. Despite my numerous attempts to seek assistance and resolution from Hyundai, I have encountered nothing but frustration and disappointment. Every time I reach out to Hyundai's customer service, I am met with vague responses and reassurances that they are unable to provide a solution to the problem. This lack of urgency and accountability on Hyundai's part is unacceptable, especially considering the gravity of the safety issue at hand.

NHTSA ODI 11576128

The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated while his son was driving at an undisclosed speed and depressing the brake pedal to come to a complete stop, the vehicle failed to respond and crashed into the rear of another stopped vehicle. There was no warning light illuminated. The air bags did not deploy. The contact stated that the front end of the vehicle was damaged, and coolant started leaking due to the collision. The contact's son and the other driver did not sustain any injuries. The vehicle could not be driven and was towed to an auto collision shop. A police report was filed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 151,000. VIN tool confirms parts not available.

NHTSA ODI 11575586

Rear passenger door not opening even with door lock in the unlocked position. Child lock was is not activated. I've seen multiple Hyundai fourms regarding this. With door unable to open, presents a safety risk in an accident if the other doors become unoperable. My Hyundai service department has acknowledged the issue, but will not fix without charging.

NHTSA ODI 11575051

The contact owns a 2013 Hyundai Tucson. The contact stated that the front passenger’s side door latch failed to unlock from outside the vehicle. Additionally, the passenger’s side rear door latch failed to unlock from inside or outside the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

NHTSA ODI 11574958

The contact owns a 2013 Hyundai Tucson. The contact stated that the front driver’s side window failed to operate as intended. The vehicle was initially taken to an independent mechanic and a diagnostic test showed that the window motor had become damaged due to the electrical solenoid overheating which caused a breakage in the mounting between the spool assembly and the driver’s side window module motor. The manufacturer was notified of the failure and the contact was referred to a local dealer to have a diagnostic test performed. The contact then received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. Upon investigation, the contact linked the failure to the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was approximately 140,000. VIN tool confirms parts not available.

NHTSA ODI 11573101

The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11571853

The contact owns a 2013 Hyundai Tucson. The contact stated while her grandmother was driving at an undisclosed speed, there was a rubber smell emanating throughout the interior of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to diagnose a failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 29,000. The VIN was not available.

NHTSA ODI 11571895

The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11571441

On 9/26/23 Recall #23V651000 was issued for my 2013 Hyundai Tucson. As of 2/9/24 the remedy is not available. How long does NHTSA give the auto maker to remedy the recall? Four months, to me, seems plenty of time to fix the problem. If you could let me know when the remedy should happen I would appreciate it. Thanks

NHTSA ODI 11571075

With the recall in February 2023 my vehicle has a burning smell when I'm driving it which I don't feel safe in however, I have to work. Also, my vehicle will cut for now reason while driving which is so not safe as it has happened several times while on the highway. Something needs to be done or Hyundai needs to buy back my car. There have been several recalls

NHTSA ODI 11568247

The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11567932

The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11567589

The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11566318

Campaign 251 safety recall - Hyundai has failed to remedy this issue in a reasonable time frame.

NHTSA ODI 11565712

The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11564135

The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11562395