What 191 owners told NHTSA about the 2013 Hyundai Santa Fe Sport

I WAS DRIVING DOWN INTERSTATE I80 20 MILES WEST OF LINCOLN, NE AT APPROXIMATELY 80 MPH. I HEARD A NOISE FROM THE ENGINE AND IT LOCKED UP IMMEDIATELY, THE TACHOMETER DROPPED TO 0 RPM AND I LOST POWER STEERING. THIS VEHICLE HAD ALREADY HAD THE RECALL PERFORMED FOR THE KNOWN ENGINE LOCKING ISSUE. WITHOUT SOME QUICK REACTION THERE VERY EASILY COULD HAVE BEEN SEVERE INJURIES.

NHTSA ODI 11040270

MY 2013 HYUNDAI SANTA FE SPORT 2.0T IS ON THE REXALLL LIST FOR ENGINE PROBLEMS; IT WAS AT DEALER LAST WEEK WHER THEY CHANGED OUT FUEL PUMP & SUPPOSEDLY CORRECTED AN ISSUE W METAL DEBRIS IN OIL GOING TO ENGINE. HAD PROBLEMS LESS THAN 48 HOURS LATER; WAS TOLD I COULD BRING IT IN OR TAKE TO GET BATTERY TESTED. NOW, 48 HOURS AFTER THAT CHECK ENGINE LIGHT IS ON. I BELIEVE THE ENGINE NEEDS TO BE REPLACED AS THIS IS PART OF THE RECALL ON THIS MODEL. IT DOESN'T SOUND OR FEEL RIGHT COMPARED TO YOU HOW IT WAS DRIVING A MONTH AGO WHEN I PURCHASED USED WITH 36K MILES.

NHTSA ODI 11035540

ON SEVERAL OCCASIONS, THE VEHICLE LOST ALL POWER WHILE IN MOTION. IT HAPPENED WHILE DRIVING 55MPH, IT HAS HAPPENED WHILE DRIVING 20 MPH, AS WELL AS JUST SITTING AT A STOP LIGHT. EVERY OTHER TIME THE VEHICLE IS STARTED, THE CHECK ENGINE LIGHT COMES THEN GOES OFF, ON/OFF, ON/OFF ETC... AND JUST AS OFTEN AS THE LIGHTS CHANGES THE SHIFTING IT'S EXTREMELY HARD WHEN SHIFTING GEARS. THEN THE VERY NEXT DAY, IT RUNS PERFECTLY FINE. HOWEVER, IT REACHES EXTREMELY HIGH RPM'S BEFORE SHIFTING. WHEN IT DOES THAT, IT LITERALLY FEELS LIKE THE BOTTOM OF THE CAR IS GOING TO FALL OUT FROM UNDERNEATH. MAYBE PURE COINCIDENCE BUT NONE OF THIS STARTED UNTIL I HAD TAKEN THE VEHICLE IN FOR RECALL NOTIFICATIONS. I CONTACTED THE DEALER WHEN IT HAPPENED AND THEY SAID NOTHING THEY DID WOULD HAVE CAUSED ANY OF THIS TO HAPPEN. AND OF COURSE, WHEN YOU TAKE IT TO HAVE SOMEONE LOOK AT IT, IT NEVER RUNS "OTHER THAN NORMAL". THE VEHICLE IS ONLY GOING ON ALMOST 5 YRS OLD, AND HAS 68,530 MILES.

NHTSA ODI 11032236

MADE A LEFT TURN WHILE DRIVING UNDER NORMAL CONDITION (ENTER THE TURN FROM A COMPLETE STOP AND ACCELERATING TO ABOUT 15 MPH). A LOUD BANG WAS HEARD IN THE REAR OF THE VEHICLE, WHILE IN THE TURN, FOLLOWED BY A BRIEF VIBRATION. I MADE AN IMMEDIATE RIGHT TURN ON TO A NEARBY SIDE STREET AND FELT THE VIBRATION AGAIN, BUT NO NOISE WAS HEARD. THE VEHICLE WAS PARKED IN A SAFE LOCATION A FEW HUNDRED FEET FROM WHERE THE INITIAL NOISE WAS HEARD. UPON LOOKING AT AND THEN UNDER THE REAR OF THE VEHICLE A BLACKISH/GRAY FLUID WAS LEAKING FROM THE AREA OF THE REAR DIFFERENTIAL. ROADSIDE ASSISTANCE WAS CALLED AND A TOW TRUCK RESPONDED WITHIN AN HOUR. THE VEHICLE WAS TOWED TO A NEAR BY HYUNDAI DEALERSHIP FOR INSPECTION AND REPAIR. THE DAY AFTER THE INCIDENT A SERVICE MANAGER FROM THE DEALERSHIP CALLED ME AND REPORTED THAT THE HOUSING FOR THE REAR DIFFERENTIAL CRACKED. THE DIFFERENTIAL WILL BE REPLACED AND COVERED UNDER WARRANTY.

NHTSA ODI 11031850

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE SPORT. WHILE DRIVING, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE HOOD FLEW OPEN WITHOUT WARNING AND CRACKED THE FRONT WINDSHIELD. THE CONTACT WAS ABLE TO MOVE THE VEHICLE OFF OF THE ROAD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V358000 (LATCHES/LOCKS/LINKAGES). THE CONTACT CALLED FIESTA HYUNDAI AT (505) 428-7100 (LOCATED AT 1955 ST MICHAEL'S DR, SANTA FE, NM 87507) WHERE IT WAS CONFIRMED THAT THE PARTS SHOULD BE AVAILABLE IN A MONTH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 10493675. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.

NHTSA ODI 11015560

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE SPORT. WHILE DRIVING 74 MPH, THE ENGINE BEGAN TO OVERHEAT AND THE TEMPERATURE GAUGE INCREASED STEADILY TOWARDS TO 'H' ZONE, WHICH INDICATED THAT THE ENGINE WAS BECOMING INCREASINGLY HOT. THE CONTACT PULLED OVER TO THE RIGHT SIDE OF THE ROAD AND TURNED OFF THE AIR CONDITIONING TO REPLENISH THE COOLANT SYSTEM. AUTONATION HYUNDAI IN COLUMBUS, GEORGIA WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. A PROCESS OF ELIMINATION WOULD HAVE TO OCCUR IN TERMS OF REPLACEMENT PARTS TO DETERMINE A POTENTIALLY SUCCESSFUL REPAIR OF THE CONDITION. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING); HOWEVER, THE DEALER STATED THAT THE VEHICLE DID NOT EXHIBIT THE SYMPTOMS OF THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: 104-81-699. THE FAILURE MILEAGE WAS 109,000.

NHTSA ODI 11012644

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE SPORT. WHILE DRIVING 30 MPH, THE VEHICLE JOLTED AND THE RPMS DECREASED TO 5 MPH WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE FAILURE OCCURRED NUMEROUS TIMES. THE FAILURE CAUSED ANOTHER VEHICLE TO SLIGHTLY BUMP THE CONTACT'S VEHICLE BECAUSE THE SPEED INDEPENDENTLY DECREASED TO 20 MPH. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT HAD THE VEHICLE TOWED TO THE LOCAL DEALER (HYUNDAI OF PETALUMA 1230 AUTO CENTER DR, PETALUMA, CA, 94952) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED DUE TO POOR MAINTENANCE. THE ENGINE WAS REPAIRED AND PAID FOR BY THE CONTACT. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE). THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2017. THE CONTACT SOUGHT REIMBURSEMENT FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.

NHTSA ODI 11011094

THERE ARE TWO SEPARATE INCIDENTS WHERE I EXPERIENCED COMPLETE ENGINE FAILURE IN MY SANTE FE SPORT 2.0T. INVOICE NUMBER ' 359131 FIRST OCCURRED AT 47,031 MILES. ON FEBRUARY 16, 2017 I WAS DRIVING MY VEHICLE WITH MY SON ON THE FREEWAY WHEN THE CHECK ENGINE LIGHT APPEARED AND MY VEHICLE BEGAN JERKING AND MAKING A LOUD CLICKING TAPPING SOUND SLOWING ME DOWN ALMOST IMMEDIATELY. I LOST POWER IN MY STEERING, VEHICLE WAS HARD TO MANEUVER. HYUNDAI ATTEMPTED TO REPAIR THE PROBLEM RETURNED MY VEHICLE AND CHARGED ME PARTIALLY FOR REPAIR. MADE CONTACT WITH THEM ABOUT REPAIR BEING A MISDIAGNOSIS AS THEY FIRST BLAMED THE INCIDENT ON AIR FILTER, SERPENTINE BELT, SPARK PLUGS, FUEL INJECTOR CLEANING, THEY REPLACED MY FUEL PUMP AND ENGINE BLOCK AT NO COST BUT CHARGED ME THE OTHER ITEMS. WORK ORDER NUMBER 201868 THE SECOND INCIDENT OCCURRED AT 50,897 MILES ON JULY 14, 2017 I WAS TRAVELING ACROSS STATES FROM EL PASO, TEXAS TO COLORADO SPRINGS, COLORADO WITH MY 5 YR OLD SON AND MY HUSBAND. WE WERE TRAVELING NORTH ON HIGHWAY I-25 WHEN OUR VEHICLE BEGAN TO LOSE POWER AND STARTING MAKING THE LOUD VIBRATIONS AND TAPPING SOUNDS LIKE IT HAD DONE THE FIRST TIME ABOUT 3,000 MILES AGO WHEN I HAD THE ENGINE REPLACED. WE WERE OVER TAKING A SEMI TRUCK ON THE ROAD WHEN THIS HAPPENED WE WERE BARELY ABLE TO RECOVER OUR LANE AND PULL OFF TO THE SIDE OF THE ROAD AS WE SLOWED DOWN ALMOST IMMEDIATELY THE SEMI WAS ABLE TO BRAKE AND AVOID REAR ENDING US. WE WERE STRANDED IN THE MIDDLE OF NOWHERE ABOUT AN HOUR AWAY FROM ALBURQUERQUE, NEW MEXICO. THIS WAS TERRIFYING FOR MY FAMILY AND I. WE HAD VERY LITTLE TIME TO REACT AND FIND A SAFE PLACE TO PULL OVER. I BELIEVE MY VEHICLE WAS NOT INSPECTED PROPERLY THROUGH THEIR QUALITY CONTROL PERSONNEL. IF THERE IS DEBRIS INSIDE MY ENGINE AND IT HAS CONTINUOUSLY PRESENTED ITSELF IT WILL EVENTUALLY TRAVEL THROUGH THE REST OF MY ENGINE EX. TURBO SEALS BEARINGS.

NHTSA ODI 11006571

ENGINE BEGAN IDLING ROUGH, ENGINE LIGHT CAME ON ON THURSDAY, JUNE 22, 2017. FRIDAY AND SATURDAY, JUNE 23 AND 24, 2017, ENGINE CONTINUED TO DRIVE ROUGH (CHUGGING). SATURDAY, JUNE 24, 2017 AT 12:15PM, WHILE ON THE HIGHWAY-. DRIVING STRAIGHT ON A COUNTRY ROAD, ATTEMPTING TO ACCELERATE UP A HILL, THE RPMS INCREASED BUT WITH NO MOVEMENT IN SPEED, THEN IN THE MIDDLE OF NOWHERE-THE ENGINE LOST ALL POWER. HAD TO PULL OFF THE ROAD. AT 2:20PM, PLACED A CALL FOR ROADSIDE ASSISTANCE TO GET VEHICLE TOWED.

NHTSA ODI 11002104

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE SPORT. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING AND WOULD NOT RESTART WHEN PROMPTED. THE VEHICLE WAS TOWED TO TUSTIN HYUNDAI MOTORS OF TUSTIN, CALIFORNIA WHERE THE ENGINE WAS REPLACED WITH A RE-MANUFACTURED ENGINE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE DEALER STATED THAT THE FAILURE WAS DIRECTLY RELATED TO THE RECALL. FURTHERMORE, THE CONTACT STATED THAT THERE WAS AN OIL FLOW RESTRICTION, WHICH CAUSED HIGH OIL CONSUMPTION, DUE TO THE PREMATURE BEARING WEAR WITHIN THE ENGINE. AFTER THE INITIAL REPAIR, THE CONTACT HEARD A CLACKING NOISE COMING FROM THE ENGINE ON MORE THAN ONE OCCASION DUE TO A LACK OF OIL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE RE-MANUFACTURED ENGINE WOULD HAVE TO FAIL COMPLETELY BEFORE AUTHORIZATION OF A NEW ENGINE WOULD BE APPROVED. THE FAILURE MILEAGE WAS APPROXIMATELY 155,000.

NHTSA ODI 11002047

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE SPORT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (JOE HOLLAND HYUNDAI LOCATED AT 150 MACCORKLE AVE SW, SOUTH CHARLESTON, WV 25303; (304) 744-1561) WHERE IT REMAINED FOR 25 DAYS. THE DEALER WAS CONTACTED AT 304-720-9510 TO SEE IF THE VEHICLE WAS REPAIRED. THE DEALER INFORMED THE CONTACT THAT THE FORMS FOR THE RECALLS WERE SENT YESTERDAY BY THE REPAIR DEPARTMENT AND THAT IT WOULD TAKE APPROXIMATELY 4 TO 5 MORE WEEKS TO GET THE VEHICLE REPAIRED. THE HYUNDAI MANUFACTURER WAS CONTACTED AT 855-371-9460 AND PROVIDED CASE NUMBER: 1030122228. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11001781

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE SPORT. WHILE DRIVING 20 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. ALSO, THE VEHICLE EXPERIENCED A JERKING MOTION AND THE CHECK ENGINE INDICATOR ILLUMINATED PERIODICALLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MAJOR HYUNDAI 1534 N. 9TH STREET, STROUDSBURG, PA 18360), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER STATED THAT THE REMEDY WAS NOT AVAILABLE AND COULD NOT PROVIDE A TIME FRAME. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

NHTSA ODI 11000399

ON DEC 18TH DRIVING ON A COUNTY ROAD OUTSIDE OF GUNNISON, CO MY 2013 HYUNDAI SANTA FE SPORT WAS IN MOTION AND A CLICKING NOISE BEGAN IN ENGINE. AFTER ~1 HR AND AFTER CHECKING FLUID LEVELS A LOUD POP IN THE ENGINE CAUSED IT TO CEASE FUNCTIONING WHILE IN MOTION (~45-55 MPH) LEAVING MY STRANDED IN DANGEROUSLY COLD TEMPERATURES THAT NIGHT. I WAS FORCED TO HAVE THE VEHICLE TOWED TO DEALERSHIP WHERE, WITH NO LOANER CARS AND A 6 WEEK WAIT ON A NEW ENGINE, WAS FORCED TO PURCHASE ANOTHER VEHICLE FROM HYUNDAI WITH NO EXPLANATION OF WHAT HAPPENED TO THE ENGINE. A FEW WEEKS AGO I RECEIVED A NOTICE FROM HYUNDAI CORPORATE STATING THERE IS A KNOWN PROBLEM AND A SAFETY RECALL (NHTSA CAMPAIGN NUMBER: 17V-226). IT IS CLEAR THAT HYUNDAI KNEW OF THIS PROBLEM AND NOT ONLY DID NOT REIMBURSE ANY EXPENSES RELATED TO THE ENGINE ISSUE AND PUT ME IN A SITUATION REQUIRING ME TO PURCHASE ANOTHER VEHICLE FROM THEM.

NHTSA ODI 11000469

MY CAR IS STATING TO SHOW SIGNS OF LOSS OF POWER AND HESITATION AS NOTED AS SOME OF THE AFFECTS FROM THIS RECALL. I DID NOTICE THIS SAME TYPE OF ACTIONS BACK IN SEPTEMBER, AND MY CHECK ENGINE LIGHT CAME ON AND MY CAR COMPLETELY DIED ON ME AND WAS JERKING AND HESITANT WHEN IT WOULD RUN. I TOOK IT IN FOR REPAIR TO PHIL LONG HYUNDAI OF MOTOR CITY AND PAID $624.03 FOR REPAIRS, AND NOT THE SAME ACTIONS ARE OCCURRING. I WOULD LIKE ACTION TO BE TAKEN PRIOR TO A COMPLETE STALL AND WOULD LIKE TO REQUEST TO BE REIMBURSED FOR THE $624.03 I PAID OUT BACK IN SEPTEMBER 2016 FOR REPAIRS.

NHTSA ODI 10995583

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE SPORT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (TAMIAMI HYUNDAI LOCATED AT 6780 AIRPORT PULLING RD N, NAPLES, FL 34109; (239) 417-1222) CONFIRMED THAT THE TESTING OF PARTS WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10995084

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE SPORT. THE CONTACT RECEIVED A NOTIFICATION WEEKS AGO FOR NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE DEALER (EBERSOLE HYUNDAI, 2101 CUMBERLAND ST, LEBANON, PA 17042, (717) 279-2000) AND THE MANUFACTURER WERE UNABLE TO PROVIDE A REASONABLE TIME FRAME TO INDICATE WHEN THE REMEDY AND PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD BEEN UNABLE TO DETERMINE WHEN THE RECALL REPAIR WOULD BE COMPLETED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10994509