What 10 owners told NHTSA about the 2013 Hyundai Equus

SINCE I PURCHASED THE CAR I HAVE EXPERIENCED HESITATION AT TIMES WHEN I STEP ON THE ACCELERATOR. THE CAR DOESN'T RESPOND FOR 1-2 SECONDS AND I HAVE TO HIT THE ACCELERATOR VERY HARD TO MAKE IT CATCH AND MOVE FORWARD. IT IS INTERMITTENT BUT WHEN I AM TRYING TO GET INTO TRAFFIC IT IS VERY SCARY. I HAVE COMPLAINED NUMEROUS TIMES BUT HAVE RECEIVED NO CORRECTIVE ACTION AND THE CAR CONTINUES TO HESITATE.

NHTSA ODI 10823417

I WOULD LIKE THIS EMAIL FORWARDED TO THE CEO OF HYUNDAI USA OR WHO EVER CAN HELP A CUSTOMER WHO HAS PURCHASED AN EQUUS. I REFUSE TO SPEAK WITH CUSTOMER SERVICE AS THEY ARE TOTALLY USELESS AND DON'T UNDERSTAND MY CONCERNS. MY CAR HAS BEEN AT THE KEIFFER HYUNDAI SHOP FOR NOW GOING ON 5 MONTHS. TO THIS DAY YOU HAVE SPENT OVER $30,000.00 ON PARTS AND LABOR ON MY CAR AND YET TO FIGURE OUT WHAT IS GOING ON. MY QUESTIONS IS - ARE YOU USING MY CAR AS A TEST BED IF SO THEN WHY AM I PAYING $575.00 PER MONTH LOAN ON MY CAR WHEN YOU SHOULD BE DOING THAT. THE SERVICE DEPT. MANAGER IS ALSO VERY FRUSTRATED IN HOW YOU ARE HANDLING THIS. IF I GOT AN EQUUS TO DRIVE WHILE YOU ARE FIXING MINE THEN I WOULD NOT BE COMPLAINING - BUT I HAVE HAD EVERYTHING EXCEPT THAT - ELANTRA AND SANTA FE. I HAVE ASKED YOUR CUSTOMER SERVICE PEOPLE TO HELP BUY BACK MY CAR AND THEY REFUSE. I HAVE ASKED TO EXCHANGED MY CAR AND THEY ALSO REFUSED. WHAT IS NEXT??? WHEN WILL I GET MY CAR BACK??? HOW LONG IS TOO LONG WHEN IT COMES TO CUSTOMER NOT HAVING THEIR CAR. IF I HAD A CHANCE I REPORT THIS ALL OVER. I BOUGHT THIS CAR FROM A HYUNDAI DEALERSHIP IN LIMA, OH THEREFORE IT WAS CHECKED OUT ... WHY DID A HYUNDAI DEALERSHIP SELL ME A LEMON??? *TR

NHTSA ODI 10700759