What 185 owners told NHTSA about the 2013 GMC Yukon Xl

Was told by my local dealer that they did not have to complete to recall unless I signed a document holding them blameless if they cracked my dashboard or cracked it worst than it already is. I declined to sign until I could investigate why I absolutely had to sign a document absolving GM of their bad design. I believe it to be unjust and insulting that we are required to choose between the safety of our vehicles vs the possible destruction of the interior due to GM's poor design. I did not get a picture of the document before I left the dealer but was told I could bring it back later if I wanted it fixed but I would have to sign the document.

NHTSA ODI 11472498

In my 2013 Yukon Denali XL the dash has cracked. It is very common for these to crack over time and I think they should fix it. Also the seat on the driver side is torn.

NHTSA ODI 11465544

Vehicle is kept inside in a garage in Pennsylvania with 53000 original miles. While driving the vehicle a heard a sound that sounded like plastic cracking, low and behold I watched a crack form beginning at the split between the upper dash panel and the larger dash and it continued over the instrument cluster. I also noticed another smaller crack in the panel surrounding the air bag, of which as also been recalled but no solution as of today. Upon researching further I find I am not alone, this is an obvious defect in either part material or assembly and should be covered by a recall. Dealer replacement for this will run around 1,000 dollars. I am worried that if I am involved in an accident not only do I have to worry about pieces of metal being propelled into a passenger now I also have to worry about plastic from a defective dash. Thank you for you attention to this matter.

NHTSA ODI 11441909

The contact owns a 2013 GMC Yukon. The contact stated that he noticed there was a crack on the passenger’s side dashboard. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000.

NHTSA ODI 11440783

The contact owns a 2013 GMC Yukon. The contact stated that she noticed cracks on the dashboard. There was no impact on the dashboard that could have caused the cracks. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11426787

WHILE DRIVING IN TENNESSEE ON A FAMILY VACATION, WE HEARD A CRACK FROM THE FRONT AREA OF THE CAR AND THE PASSENGER SAW THE DASHBOARD HAD CRACKED. THE CRACK IS IN THE MIDDLE THOUGH I'M CONCERNED IT MAY INTERFERE WITH AIRBAG DEPLOYMENT. IT WAS A SUNNY DAY IN THE SUMMERTIME. THE INTERIOR TEMPERATURE WAS SET TO 76 DEGREES. WE WERE ON A SMOOTH HIGHWAY, GOING ABOUT 50MPH. WE DID NOT HIT ANY ROAD OBSTRUCTIONS OR HOLES. SINCE THE INITIAL CRACK OCCURRENCE, THERE HAVE BEEN SEVERAL LENGTHENING CRACKS, IN BOTH SUMMER AND WINTER, (OHIO) WHERE WE HEARD CRACKING SOUNDS BOTH DRIVING AND AT REST (PARKED BUT IDLING) I DON'T HAVE PICTURES AT THIS TIME, THOUGH I CAN PROVIDE CURRENT JPG'S IF NEEDED.

NHTSA ODI 11397058

THE DASH BOARD IS CRACKED FROM THE DRIVER SIDE ALL THE WAY TO THE PASSENGER SIDE AIRBAG. UPON DOING RESEARCH, THIS IS A COMMON OCCURRENCE WITH THESE MODELS. I'VE CONTACTED GM CUSTOMER CARE AND ADVISED THEM OF THE ISSUE AS WELL AS MY CONCERN THAT THE CRACKED DASH BOARD MAY PUNCTURE THE AIRBAG AND BECOME INOPERABLE DURING AN ACCIDENT.

NHTSA ODI 11366948

2ND DASH THAT HAS CRACKED. FIRST WAS IN APPROX 2015 AND THEN THIS YEAR. LARGE COMPLETE SECTION BROKEN OUT. CAME OUTSIDE TO FIND IT HAD CRACKED AND KEEP WINDSHIELD COVER IN IT. BOTH DOOR HANDLES HAVE BROKEN AND I HAVE REPLACED THOSE. VEHICLE ONLY HAS 55,465 MILES.

NHTSA ODI 11355149

2ND DASH THAT HAS CRACKED. FIRST WAS IN APPROX 2015 AND THEN THIS YEAR. LARGE COMPLETE SECTION BROKEN OUT. CAME OUTSIDE TO FIND IT HAD CRACKED AND KEEP WINDSHIELD COVER IN IT. BOTH DOOR HANDLES HAVE BROKEN AND I HAVE REPLACED THOSE. VEHICLE ONLY HAS 55,465 MILES CURRENTLY.

NHTSA ODI 11355152

5 CRACKS LOCATED ON THE INTERIOR DASHBOARD. THESE CRACKS VARY IN SIZE BUT ARE LOCATED ACROSS THE LENGTH OF THE DASH. THERE ARE CRACKS COMPROMISING THE SUPPORT STRUCTURE FOR THE SPEAKER IN THE MIDDLE OF THE DASH AND ALSO THE PASSENGER AIRBAG. INTERVENTIONS USED TO PREVENT THIS FROM OCCURRING AS RECOMMENDED BY GM ARE: CAR IS GARAGE KEPT AND REFLECTIVE MATERIAL IS USED WHEN PARKED OUTSIDE. THESE RECOMMENDED INTERVENTIONS DO NOT WORK. DUE TO THE VOLUME OF CUSTOMERS WITH THIS EXACT SAME ISSUE OR CONCERN, I STRONGLY ENCOURAGE FURTHER INVESTIGATION AND ACCOUNTABILITY FOR GM TO RESOLVE.

NHTSA ODI 11351947

DASHBOARD CRACKS

NHTSA ODI 11340698

THE DASH IS CRACKING OVER AIR BAGS WHICH COULD THROW PIECES AS AIR BAG DEPLOYS OR COULD PUNCTURE AIRBAG AS IT DEPLOYS.

NHTSA ODI 11290635

DEEP CRACKS IN DASHBOARD, INCLUDING PASSENGER AIRBAG AREA, COULD POSE SERIOUS RISK BY AFFECTING THE DEPLOYMENT OF AIRBAG. THIS IS APPARENTLY CAUSED BY THE POOR QUALITY PLASTIC MATERIAL USED TO MANUFACTURE THE DASHBOARD. THIS MATERIAL CANNOT WITHSTAND THE SUMMER/HOT CLIMATE.

NHTSA ODI 11258921

MY DASH IS BROKEN IN MANY PLACES AND KEEPS GETTING WORSE AND WORSE. IT IS BROKEN AROUND THE AIRBAG MY FEAR IS IF THE AIRBAG ACTIVATES IT WILL BREAK OFF PART OF THE DASH THROWING IT INTO THE PASSENGERS FACE. WITH THE AMOUNT OF FORCE A AIRBAG HAD THIS COULD REALLY BE DANGEROUS.

NHTSA ODI 11255542

OUT OF THE BLUE THE DASHBOARD ON THE DRIVERS SIDE CRACKED. IT HAS SINCE CRACKED ACROSS THE ENTIRE DASHBOARD. THERE WAS NO DAMAGE OR EVENT THAT CAUSED THIS. IT HAPPENED OUT OF THE BLUE. I DON'T KNOW IF IT CRACKED WHEN THE VEHICLE WAS IN MOTION OR NOT.

NHTSA ODI 11244127

MY DENALI HAS A BAD CRACK ON THE DASH BOARD AND I HIT A BUMP A PIECE OF THE PLASTIC FLEW AND CUT MY FACE , THE DASH IS GETTING WORSE AND THIS IS BECOMING A LIABILITY. I WILL BE CONTACTING MY ATTORNEY AND THE BBB, ABOUT THIS DANGEROUS ISSUE. I'M GLAD IT WAS ME AND NOT MY CHILDREN THAT GOT INJURED.

NHTSA ODI 11191744

A LITTLE OF A MONTH AGO WE NOTICED THERE WAS A CRACK FROM THE CORNER OF THE AIR BAG DOWN THE DASH. THE CAR WAS STATIONARY AND HAS NEVER BEEN IN ANY ACCIDENTS. I CALLED THE DEALERSHIP TO FIND OUT IF MY SERVICE CONTRACT WAS GOING TO COVER THIS SINCE I HAVE ONLY OWNED THIS VEHICLE A LITTLE OVER A YEAR. THE INFORMED ME IT WOULD NOT BE COVERED. THIS IS A HUGE SAFETY CONCERN FOR ME AND MY HUSBAND AS WE HAVE TWO SMALL KIDS AND ALWAYS HAVE KIDS IN THE CAR. SO I TRIED TO OPEN A CASE WITH GM CUSTOMER CARE HOPING THEY WERE GOING TO DO SOMETHING AS THIS WAS A GM CERTIFIED VEHICLE AND THAT WARRANTY JUST EXPIRED 2 MONTHS AGO. THEY DON'T CARE ABOUT ANY OF IT. THEY GO BACK TO THE ORIGINAL WARRANTY AND TOLD ME IT WAS NOT A SAFETY ISSUE BECAUSE IT DOESN'T HAVE A RECALL ISSUED ON IT AND THEY AREN'T GOING TO DO ANYTHING FOR ME. THEY ADVISED ME TO TALK TO THE DEALERSHIP CUSTOMER EXPERIENCE MANAGER AND SEE IF THERE IS ANYTHING THEY COULD DO. I HAVE ALWAYS BOUGHT GM PRODUCTS BUT THIS HAS CHANGED MY MINE. PEOPLES LIVES COULD BE AT STAKE HERE WITH DASHBOARDS CRACKING ALL AROUND THESE AIRBAGS THAT SO MANY PEOPLE ARE HAVING PROBLEMS WITH. I ADVISED THERE ARE COMPLAINTS ALL OVER THE INTERNET AND THEY ALL ACT SURPRISED!! I DRIVE A BIG SUV FOR MORE PROTECTION AND RELIABILITY FOR MY CHILDREN AND NOW I HAVE A VEHICLE THAT IS ONLY 5 YEARS OLD WITH ONLY 69K MILES ON IT THAT WAS WORTH A TON OF MONEY THAT NOW IS A HUGE SAFETY RISK FOR ME WHEN I DRIVE WITH MY KIDS AND OTHER KIDS. BUCK UP GM THIS IS A HUGE SAFETY PROBLEM...BEFORE SOMEONE GETS KILLED!

NHTSA ODI 11173546

TL* THE CONTACT OWNS A 2013 GMC YUKON DENALI. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED THAT THE DASHBOARD WAS CRACKED NEAR THE FRONT PASSENGER SIDE AIR BAG. SILVER STAR BUICK GMC (3601 AUTO MALL DRIVE, THOUSAND OAKS, CALIFORNIA 91362, (805) 222-4789) WAS MADE AWARE OF THE FAILURE AND PERFORMED AN ASSESSMENT OF THE DASHBOARD DAMAGES IN THE FORM OF PICTURES AND DOCUMENTED THE CONTACT'S CASE FILE. THE DEALER THEN REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VEHICLE WAS OUT OF WARRANTY COVERAGE AND THAT THERE WAS NO RECALL. THE CONTACT WAS PROVIDED WITH CASE NUMBER: 8-4694265955. THE FAILURE MILEAGE WAS APPROXIMATELY 75,500. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11149750

THERE IS A CRACK IN MY DASHBOARD THAT COULD SERIOUS INJURY OR DEATH IF THE AIRBAGS DEPLOY.

NHTSA ODI 11113880

TL* THE CONTACT OWNS A 2013 GMC YUKON XL. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED ON THE FRONT DRIVER'S SIDE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT CALLED AND TOOK THE VEHICLE TO COUNTRYSIDE CHEVROLET BUICK GMC (N8167 KELLOM RD, BEAVER DAM, WI 53916, 920-354-6097) WHERE THE TECHNICIAN TOOK PICTURES OF THE FAILURE AND STATED THAT THE DASHBOARD NEEDED TO BE REPLACED AT THE OWNER'S EXPENSE. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 82,000.

NHTSA ODI 11090418

"TAKATA RECALL. DASH IS CRACKED AND CONTINUES TO CRACK ON THE PASSENGER SIDE NEXT TO THE PASSENGER AIRBAG. I'M WORRIED THAT THE DASH COULD SPLINTER IN A VEHICLE CRASH IF THE PASSENGER AIRBAG DEPLOYS.

NHTSA ODI 11090507

DEFECT CAUSED DASH TO CRACK AT THE PASSANGER AIRBAG, I AM CONCERNED ABOUT MY CHILDREN BEING INJURED FROM THE CRACKED DASH AS WELL AS THE SHARDS FLYING AND INJURING MY CHILD IF I WERE TO BE IN AN ACCIDENT.

NHTSA ODI 11081954

THE YUKON THAT WE OWN HAS A CRACK THAT CONNECTS TO THE PASSENGER AIRBAG. WE BOUGHT A FULL WARRANTY (WAS A PRE-OWNED CAR) THAT WAS SUPPOSED TO COVER ALL, BUT WHEN WE TOOK IT TO THE GMC DEALER, THEY SAID IT'S NOT COVERED! I CALLED GMC DIRECTLY TELLING THEM I FEEL IT'S A SAFETY CONCERN SINCE IT'S CONNECTED TO THE AIRBAG AND THEY RESPONDED SAYING THAT ITS NOT A CONCERN AND THEY WOULD NOT REPLACE IT. IF THERE IS AN ACCIDENT AND MY PASSENGER AIRBAG IS DEPLOYED, I FEAR THAT PART OF THE DASH WILL COME FLYING OFF AS WELL. AFTER RESEARCHING, I SEE THIS IS A VERY COMMON PROBLEM WITH THE GMC DASH. YET, GMC WON'T DO ANYTHING ABOUT IT. VEHICLE WAS IN MOTION, GOING STRAIGHT ON THE HIGHWAY WHEN IT JUST CRACKED RIGHT IN FRONT OF US.

NHTSA ODI 11063184

I HAD MY GRANDCHILD STRAPPED IN HER CAR SEAT IN THE BACK SEAT OF MY YUKON. HOWEVER, AS WE MADE A STOP FOR ME TO REMOVE HER FROM THE CAR, I PULLED THE OUTSIDE DOOR HANDLE AND THE ENTIRE HANDLE CAME OFF FOR NO APPARENT REASON. THIS WAS ALARMING TO ME BECAUSE, WHAT IF THIS HAD BEEN AN EMERGENCY SITUATION AND I HAD TO IMMEDIATELY RESCUE HER FROM THE VEHICLE. WHEN I WENT TO THE DEALERSHIP THE SERVICE PERSON INFORMED ME THIS HAPPENS A LOT WHERE THE DOOR HANDLE BREAKS, AND IT APPEARS THEY WERE 'POSSIBLY ENGINEERED INAPPROPRIATELY'. THEY ASSURED ME THEY COULD FIX IT BUT IN ORDER TO DO SO, I MUST PAY THE DEDUCTIBLE. I REFUSED TO PAY ANY FEES SINCE THIS IS SOMETHING THAT HAPPENS WITH THESE VEHICLE FREQUENTLY AND REFUSED TO LET THEM FIX IT. I CALLED GMC AND THEY HAVE YET TO PROVIDE A RESOLUTION, WITH THE EXCEPTION OF SAYING I MUST PAY THE DEDUCTIBLE. MY HUSBAND ALSO HAS A YUKON 2004 AND ONE OF HIS DOOR HANDLES IS ALSO BROKEN. WE NEVER USE THE BACK PASSENGER DOORS, UNLESS THERE ARE SPECIAL CIRCUMSTANCES LIKE WITH MY GRANDCHILD. MY CONCERN IS WHY SHOULD THE CONSUMERS HAVE TO PAY THE COST FOR A FAULTY DOOR HANDLE BEING ENGINEERED INAPPROPRIATELY. I PRAY THAT SOMEONE DOES NOT GET TRAPPED INSIDE DURING A VEHICULAR ACCIDENT OR FIRE, BECAUSE THE DOOR HANDLES ARE NOT GUARANTEED TO OPEN AND WILL BREAK EASILY. I NEED TO KNOW IF IT IS ANYWAY GMC AND THEIR ENGINEERS CAN BE MADE TO DO THE NECESSARY REPAIRS AT NO CHARGE TO THE CONSUMERS AND CORRECT THEIR MISTAKE.

NHTSA ODI 11045791

THE DASH BOARD NEAR THE STEERING COLUMN JUST CRACKED AS WELL AS THE INTERIOR DRIVERSIDE FRONT DOOR. BOTH PIECES APPEAR TO BE CHEAP PLASTIC. I HAVE RECEIVED A QUOTE FOR $1600 TO FIX THE DOOR AND $1000 TO FIX THE DASH WHEN THESE ARE BOTH DEFECT FROM GM.

NHTSA ODI 11024641