What 180 owners told NHTSA about the 2013 GMC Yukon Denali Xl 1500

MY DENALI HAS A BAD CRACK ON THE DASH BOARD AND I HIT A BUMP A PIECE OF THE PLASTIC FLEW AND CUT MY FACE , THE DASH IS GETTING WORSE AND THIS IS BECOMING A LIABILITY. I WILL BE CONTACTING MY ATTORNEY AND THE BBB, ABOUT THIS DANGEROUS ISSUE. I'M GLAD IT WAS ME AND NOT MY CHILDREN THAT GOT INJURED.

NHTSA ODI 11191744

HAVE HAD 2 CRACKS IN MY DASHBOARD, PASSENGER SIDE FROM REAR/LEFT SIDE TOWARD WINDSHIELD FROM AIRBAG AND ANOTHER OVER INSTRUMENT PANEL. THEY HAVE BEEN THERE FOR OVER A YEAR, I DIDN'T REALIZE HOW COMMON THIS PROBLEM WAS OR I WOULD HAVE REPORTED SOONER. CONCERN RELATES TO DASHBOARD PIECES CAUSING INJURY IF AIRBAG DEPLOYED. VEHICLE IS PARKED INSIDE DAY AND NIGHT

NHTSA ODI 11182700

A LITTLE OF A MONTH AGO WE NOTICED THERE WAS A CRACK FROM THE CORNER OF THE AIR BAG DOWN THE DASH. THE CAR WAS STATIONARY AND HAS NEVER BEEN IN ANY ACCIDENTS. I CALLED THE DEALERSHIP TO FIND OUT IF MY SERVICE CONTRACT WAS GOING TO COVER THIS SINCE I HAVE ONLY OWNED THIS VEHICLE A LITTLE OVER A YEAR. THE INFORMED ME IT WOULD NOT BE COVERED. THIS IS A HUGE SAFETY CONCERN FOR ME AND MY HUSBAND AS WE HAVE TWO SMALL KIDS AND ALWAYS HAVE KIDS IN THE CAR. SO I TRIED TO OPEN A CASE WITH GM CUSTOMER CARE HOPING THEY WERE GOING TO DO SOMETHING AS THIS WAS A GM CERTIFIED VEHICLE AND THAT WARRANTY JUST EXPIRED 2 MONTHS AGO. THEY DON'T CARE ABOUT ANY OF IT. THEY GO BACK TO THE ORIGINAL WARRANTY AND TOLD ME IT WAS NOT A SAFETY ISSUE BECAUSE IT DOESN'T HAVE A RECALL ISSUED ON IT AND THEY AREN'T GOING TO DO ANYTHING FOR ME. THEY ADVISED ME TO TALK TO THE DEALERSHIP CUSTOMER EXPERIENCE MANAGER AND SEE IF THERE IS ANYTHING THEY COULD DO. I HAVE ALWAYS BOUGHT GM PRODUCTS BUT THIS HAS CHANGED MY MINE. PEOPLES LIVES COULD BE AT STAKE HERE WITH DASHBOARDS CRACKING ALL AROUND THESE AIRBAGS THAT SO MANY PEOPLE ARE HAVING PROBLEMS WITH. I ADVISED THERE ARE COMPLAINTS ALL OVER THE INTERNET AND THEY ALL ACT SURPRISED!! I DRIVE A BIG SUV FOR MORE PROTECTION AND RELIABILITY FOR MY CHILDREN AND NOW I HAVE A VEHICLE THAT IS ONLY 5 YEARS OLD WITH ONLY 69K MILES ON IT THAT WAS WORTH A TON OF MONEY THAT NOW IS A HUGE SAFETY RISK FOR ME WHEN I DRIVE WITH MY KIDS AND OTHER KIDS. BUCK UP GM THIS IS A HUGE SAFETY PROBLEM...BEFORE SOMEONE GETS KILLED!

NHTSA ODI 11173546

DASH ISSUES HAVE PLAGUED THE 2007-2014 GMC TRUCKS. MINE IS INCLUDED IN THIS. THERE IS CRACKING ALL AROUND THE AREA WHERE THE PASSENGER AIRBAG IS. I'M WORRIED THAT IN A DEPLOYMENT, PIECES OF DASH WOULD BE PROJECTED AT PASSENGERS. THE DASH MATERIAL IS CLEARLY VERY BRITTLE AND FLIMSY.

NHTSA ODI 11162389

I HAVE A MESSAGE ON MY DASH STATING TO SERVICE AIRBAG I'M AFRAID FOR MY SAFETY OR THE SAFETY OF MY PASSENGER DUE TO THIS MESSAGE INVOLVING THE AIRBAG

NHTSA ODI 11133317

I OWN A 2013 YUKON XL WITH JUST OVER 88000 MILES ON IT, VEHICLE IS IN VERY GOOD CONDITION, IT HAD BEEN SITTING IN THE GARAGE A COUPLE OF DAYS, I OPENED THE PASSENGER DOOR TO RETRIEVE AN ITEM AND HEARD A LITTLE CRACK SOUND, THE DASH HAD CRACKED ON TOP FROM THE PASSENGER AIR BAG TOWARD THE DEFROSTER, CONTACTED GMC AND WAS INFORMED THAT THIS IS THE FIRST TIME THEY HAD HEARD OF THIS PROBLEM AND VEHICLE IS OUT OF WARRANTY AND THIS WOULD BE AN OUT OF POCKET EXPENSE. UPON FURTHER INVESTIGATION AS I WAS TALKING TO UPHOLSTREY SHOPS AND CAR RESTORATION PEOPLE TRYING TO FIND SOMEONE TO REPAIR CRACK BEFORE IT GETS WORSE, THEY TOLD ME IT'S A COMMON PROBLEM AND MORE THAN LIKELY THIS IS JUST THE BEGINNING. I LIVE IN ND WHERE WE HAVE EXTREME TEMPERATURE SWINGS SO I'M A BIT CONCERNED. LASTLY, WITH THE CURRENT CRACK BEING WHERE IT IS, SHOULD THE AIRBAG EVER DEPLOY AM I GOING TO HAVE DASH PIECES FLYING THROUGHOUT THE VEHICLE?

NHTSA ODI 11119836

THE DASH IS CRACKING AROUND THE AIR BAG AND IN FRONT OF THE DRIVER INSTRUMENTATION AREA. HAS LESS THAN 50,000 MILES ON THE VEHICLE. TRIED TO GET GM TO REPAIR BUT THEY REFUSED.

NHTSA ODI 11119566

TAKATA RECALL. I TOOK VEHICLE INTO GMC SERVICE CENTER AFTER AIRBAG SERVICE LIGHT CAME ON. TECHNICIANS DIAGNOSED THAT THE PASSENGER AIRBAG MODULE REQUIRED REPLACEMENT. IT HAS NEVER DEPLOYED AND PRESENTS A POTENTIAL HIGHWAY SAFETY ISSUE.

NHTSA ODI 11119706

CRACK IN DASHBOARD AT CORNER OF AIRBAG PASSENGER SIDE.

NHTSA ODI 11119503

THERE IS A CRACK IN MY DASHBOARD THAT COULD SERIOUS INJURY OR DEATH IF THE AIRBAGS DEPLOY.

NHTSA ODI 11113880

DASHBOARD IS CRACKING AROUND THE AIRBAG ON ITS OWN. FEEL THIS MAY BE A SAFETY HAZARD.

NHTSA ODI 11062479

DASHBOARD CRACKED BY FRONT PASSENGER AIRBAG. SPONTANEOUS CRACK WITH NO EXTERNAL CAUSE. IT WAS NOT A HOT DAY. STATIONARY VEHICLE.

NHTSA ODI 11055289

SMALL CRACK APPEARED SUDDENLY IN TOP CENTER OF DASHBOARD THAT WAS BARELY NOTICEABLE FROM DRIVER'S SEAT BUT COULD BE SEEN IN THE PASSENGER'S SEAT. DIDN'T THINK MUCH AT THE TIME, BUT OVER THE COURSE OF JUST OVER A YEAR, THE CENTER OF THE DASH VIBRATES EXCESSIVELY WHEN DRIVING ON MAJORITY OF SURFACES THAT BECOMES VERY LOUD. CONTACTED GM SINCE MY STANDARD WARRANTY HAS EXPIRED AND THIS IS NOT COVERED UNDER MY EXTENDED WARRANTY DUE TO SAFETY CONCERNS WITH AIRBAG IN CASE OF ACCIDENT. I TOOK TO GET ESTIMATE OF COST TO REPAIR AND OWNER HAD SAME ISSUE WITH BOTH HIS GMC YUKON'S AND HIS WAS REPLACED FREE. ADVISED TO CALL GM FOR ISSUE, THEY ONLY WANTED TO COVER 1/2 THE COST OF REPAIR. THIS SHOULD BE A RECALL BY GM AS THIS IS AN APPARENT PROBLEM WITH THEIR VEHICLES AND NOT AN ISOLATED EVENT. NOT VERY HAPPY WITH THE SOLUTION I WAS PROVIDED AND WILL NOT BE OWNING ANY MORE GMC YUKON DENALI'S CONSIDERING IT IS NOT AN INEXPENSIVE VEHICLE.

NHTSA ODI 11052751

DASH STARTED TO HAVE TWO CRACKS, ONE ON EACH SIDE OF DASH. EACH CRACK HAS CONTINUED TO RUN. THE ONE ON THE LEFT HAS NOW EXTENDED TO AREA OVER THE SPEEDOMETER DOME, THE OTHER CRACK HAS EXTENDED INTO THE SEAM OF THE AIRBAG ON THE RIGHT SIDE OF THE DASH. VERY CONCERNED THAT AIRBAG COMPARTMENT IS COMPROMISED. THESE CRACKS WERE NOT CAUSED BY ANY TYPE OF ACCIDENT. THE CAR SITS UNDER CARPORT 90% OF THE TIME. MY RESEARCH SHOWS THAT THERE ARE THOUSANDS OF GMC OWNERS HAVING THE SAME ISSUE. I AM WORRIED THAT MY SPOUSE, GRANDCHILDREN, OR ANY OTHER FRONT SEAT PASSENGER MAY BE SEVERLY INJURED. THIS DANGEROUS FAULT NEEDS TO BE REPAIRED IMMEDIATELY!!!

NHTSA ODI 11035911

THE DASHBOARD IS CRACKED AND IN THE EVENT OF AN AIRBAG DEPLOYMENT THE LOOSE DASH PIECES COULD COME LOOSE AND CAUSE ADDITIONAL INJURIES TO THE OCCUPANRS

NHTSA ODI 11023777

I HAVE TWO COMPLAINTS ABOUT THIS CAR. 1ST THE DASH HAS CRACKED STARTING AT THE LEFT REAR OF THE AIR BAG COVER TO THE REAR SEAM OF THE DASH. EVEN WITH A MAJOR GUARD PROTECTION PLAN 901770667 I'M BEING TOLD IT'S NOT COVERED. THIS CAR IS ONLY 3 YEARS OLD AND 50,000 MILES AND I'VE LEARNED THAT THERE ARE MANY MORE CUSTOMERS OF GM VEHICLES WITH CRACKED DASHBOARDS. 2ND THE INSIDE DOOR HANDLE ON THE DRIVERS SIDE IS BROKEN. THE SMALL PIECES OF PLASTIC UNDER THE DOOR HANDLE ARE ALL BROKEN. THIS TOO ISN'T COVERED I'M BEING TOLD. THE DOOR HANDLE HAS BEEN CRACKED FOR OVER A YEAR . THE CRACK IN THE DASH JUST HAPPENED YESTERDAY ON 9/13/2017

NHTSA ODI 11023454

A CRACK FORMED FROM THE PASSENGER SIDE AIRBAG COMPARTMENT EXTENDING TO THE CENTER DASH VENT WITHOUT CAUSE OR INCIDENT. THE VEHICLE WAS STATIONARY PARKED IN MY GARAGE AT THE TIME THE CRACK OCCURRED. THE DASH NOW RATTLES AND SQUEAKS AND SAGS IN THE MIDDLE OF THE DASH.

NHTSA ODI 11023343

PASSENGER SIDE OF DASHBOARD CRACKED WHICH HOUSES THE FRONT PASSENGER AIR BAG SYSTEM. DASHBOARD SHAKES VIOLENTLY WHEN BRAKES ARE APPLIED.

NHTSA ODI 11019971

CRACKING DASHBOARD! DEEP CRACKS RUNNING UP TO AND ALONG THE AIRBAG

NHTSA ODI 11016435

MY DASH WAS CRACKED AROUND AND ABOVE MY PASSENGER AIR BAG. THE DEALER SAID THEY WONT FIX IT BECAUSE IT IS A COMMON PROBLEM. IT IS A MAJOR SAFTEY HAZARD BECAUSE MY PASSENGER WILL GET PLASTIC IN THEIR FACE IF THE AIR BAG DEPLOYS. *JS

NHTSA ODI 11015172

DASH BOARD CRACKING OVER PASSENGER AND DRIVER SIDE

NHTSA ODI 11014925

DASH CRACKED BY AIRBAG

NHTSA ODI 11014937

MY 4 YEAR OLD DENALI HAS A CRACKED DASHBOARD BY THE PASSENGER AIRBAG. THE DEALERSHIP TOLD ME THIS IS COMMON BUT GMC WILL NOT WARRANTY THE REPAIR. I AM CONCERNED THAT THE DASHBOARD WILL CUT PASSENGERS IF THE AIRBAG GOES OFF. THE CAR ONLY HAS 54000 MILES

NHTSA ODI 11006276

THE DASH IN OUR 2013 YUKON IS CRACKED AROUND THE AIRBAG AND POSES A SERIOUS CONCERN FOR SAFETY IN THE EVENT THAT AIRBAG IS DEPLOYED. THIS PROBLEM IS UNDERSTOOD BY GENERAL MOTORS AND THE DEALERSHIP THAT CURRENTLY HAS POSSESSION OF OUR YUKON NEEDS TO REPAIR THIS DASHBOARD UNDER WARRANTY RATHER THAN PUTTING A DASH COVER OVER IT. MCELVEIN GMC IN SUMMERVILLE SC HAS THE YUKON CURRENTLY. 844-241-1281

NHTSA ODI 11004809

WE HAVE ONLY PERSONALLY OWNED OUR 2013 GMC YUKON DENALI SINCE OCTOBER 2016 AND LOOKED AT IT AS A LUXURY VEHICLE WHICH IS FAR FROM THE TRUTH. THIS VEHICLE ALWAYS HAS A UV PROTECTION VISOR UP WHEN NOT GARAGED AND THERE IS A HUGE CRACK ABOVE THE PASSENGER SIDE AIRBAG WHICH IS VERY CONCERNING. THIS IS NOT SAFE AND WITH FLIMSY INTERIOR LIKE THIS, GMC HAS NO BUSINESS CHARGING THE PRICES THAT THEY DO FOR THEIR CARS. THIS PROBLEM IS ALL OVER THE INTERNET AND WE EVEN BOUGHT INTO AN EXTENDED BUMPER TO BUMPER WARRANTY THAT THE DEALERSHIP IS SAYING WILL NOT COVER IT. THIS IS A HUGE SAFETY CONCERN FOR ME AND ITS UNFORTUNATE THAT GM'S INTERIOR IS CHEAPLY MADE AND THEY'RE NOT WILLING TO HONOR THEIR VEHICLES WHEN THEY FALL APART. I TRADED IN A DODGE RAM THAT HAD IMMACULATE INTERIOR THAT NEVER CRACKED AND NOW I'M STUCK WITH A VEHICLE THAT IS FALLING APART.

NHTSA ODI 11004866