What 368 owners told NHTSA about the 2013 GMC Terrain

The contact owns a 2013 GMC Terrain. The contact stated that the metal base of the seatbelt of the driver side has become exposed. The contact stated area looks frayed and deteriorated. The contact stated that is coming apart and has affected the seatbelt function. The local dealer was not contacted about the failure. The manufacturer was not made aware of failure. The failure mileage was approximately 177,000.

NHTSA ODI 11745090

The exhaust and emissions system appears to have failed or is malfunctioning, including the catalytic converter and potentially the exhaust manifold or upstream exhaust components. The engine and fuel/propulsion system are also affected, as evidenced by sputtering and drivability issues. The vehicle and affected components are available for inspection upon request. Exhaust and/or fuel fumes enter the passenger cabin, particularly when the heater or air conditioning is operating. This creates a risk of exposure to harmful exhaust gases, including potential carbon monoxide, which poses a serious health and safety risk to vehicle occupants. The vehicle also sputters and hesitates, which could lead to unsafe driving conditions, especially in traffic or at highway speeds. Yes. The issue has been confirmed through diagnostic trouble codes indicating catalytic converter efficiency failure. Despite replacement of spark plugs and sensors, the problem continues to recur, indicating an underlying exhaust or emissions system defect rather than routine maintenance. The vehicle has been inspected by service professionals for diagnostic purposes. The manufacturer has not physically inspected the vehicle, and no inspections have been performed by police or insurance representatives to date. The check engine light illuminated prior to and during the issue. Additional symptoms included engine sputtering, loss of smooth acceleration, and a strong exhaust or fuel odor inside the cabin when the HVAC system is in use. These symptoms have recurred over time despite repairs.

NHTSA ODI 11709455

Was driving my terrain and suddenly it started to shake and then check engine Light came on. Upon getting out I checked the dipstick and no oil was on dipstick. Start to put oil in and it's running out of the oil pan underneath the vehicle. Towed it home removed oil pan and engine parts laying shattered in bottom. Never got a low oil alert . Had codes misfire and knock sensor.

NHTSA ODI 11704787

The contact owns a 2013 GMC Terrain. The contact stated that while coming to a complete stop or shifting into reverse, the vehicle lost automotive power. The check engine warning light was illuminated. In addition, the contact stated that the vehicle was shifted into park(P) to regain motive power. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.

NHTSA ODI 11694674

My 2013 GMC Terrain suddenly began to jerk as I was heading to run an errand in town. I pulled my truck back in the drive way at [XXX] where it is parked now. I had a mechanic to come and tell me the engine will need to be replaced and an estimate of the cost to repair it. I could have been rear ended by another vehicle since this suddenly occurred with no prior warning which could result in my death. I have contacted GMC due to a recall on the engine. GMC is declining to honor my request repair my vehicle based on the estimate I provided. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11687954

The contact owns a 2013 GMC Terrain. The contact stated that while driving 30 MPH, the vehicle hesitated with the check engine warning light illuminated. The contact also stated that while coming to a stop, the vehicle lost automotive power. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine had failed due to the engine consuming oil. The mechanic informed the contact that the engine could be repaired and suggested that the engine needed to be replaced. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 88,000.

NHTSA ODI 11678887

The contact owns a 2013 GMC Terrain. The contact stated that while driving 40 MPH, the transmission failed to shift as needed. The contact stated that while driving at an undisclosed speed, the vehicle stopped and stalled. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was taken to a transmission center, which determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and filed a claim. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 172,000.

NHTSA ODI 11663347

Oil consumption rate was too high, roughly 2qts every 1500miles. Caused timing chain to break. Second time with the oil consumption. First fix under 100k mile warranty checked off as recall. It was done before a recall came out. Paying for timing chain to get fixed but recommended a new engine. Prefer GMC to replace engine since it's an ongoing issue. 307373 miles strong and now this.

NHTSA ODI 11643011

The contact owns a 2013 GMC Terrain. The contact stated that when slowing down to come to a stop, the vehicle was jumping and hesitating, causing the contact to shift into neutral(N) to stop the vehicle and prevent the vehicle from shaking. There was a fuel odor that smelled like rotten eggs. The check engine warning light was intermittently illuminated at first but became a constant failure. The vehicle was previously included in the emissions recall N192268180; NHTSA Campaign Number: 10183214 (Engine and Engine Cooling); with DTC: P0420 and the vehicle was repaired; however, the contact stated that the repair was performed had not matched the repair in the Emissions recall. The contact stated that the dealer had replaced the oxygen sensor instead of the catalytic converter and oxygen sensors as stated in the remedy. The dealer was contacted and confirmed that the VIN was included in NHTSA Campaign Number: 10183214 (Engine and Engine Cooling); however, since the repair was marked completed, there were no additional repairs available due to the mileage. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11639124

The contact owns a 2013 GMC Terrain. The contact stated while driving at approximately 40 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was towed to the residence. The contact stated that prior to the vehicle stalling, the vehicle was consuming an excessive amount of engine oil. The contact stated that one quart of oil was being added every week. The contact had taken the vehicle to a local dealer who added engine oil and was conducting an oil consumption test. The vehicle was not yet diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 113,000.

NHTSA ODI 11630895

Vehicle emissions issue, catalytic converter and engine light. Vehicle is burning oil

NHTSA ODI 11628963

Vehicle involved in a significant head on crash. Child was restrained in the right rear in Cosco Easy Elite All in One forward facing car seat. The buckle positioned between the legs failed by ripping through the plastic base of the car seat. The plastic base was damaged and the buckle was no longer attached to the car seat. Child sustained fatal injuries from this crash.

NHTSA ODI 11624467

vehicle started running rough when driven, mechanic found fuel pump putting fuel into oil. could have caught fire! pump replaced and trashed. check engine light was only warning other then rought running engine.

NHTSA ODI 11624354

Excessive oil consumption before first oil change due, bought vehicle used less then month before service due. Vehicle has 102,102 miles oil dipstick showed no oil on dipstick. Bought oil and filled to recommended level 2 days before 1st oil change. Made dealership aware and scheduled a appointment for oil consumption issue.

NHTSA ODI 11618166

The contact owns a 2013 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was not yet available. Several local dealers were contacted; however, the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11600248

I hit a pot hole and a stabilitrack error popped up. Also reduced engine power I was miles from home and could have easily caused a major accident on the road.

NHTSA ODI 11599815

Excessive oil consumption, and had to change out timing belt at 50,000 miles

NHTSA ODI 11595847

The engine locked up due to oil leaking into it. This is a known issue with GM on these model cars but instead of issuing a recall they issued a special warranty that expired leaving consumers with these vehicles to be responsible for this repair which cost over $8,000.

NHTSA ODI 11595939

The contact owns a 2013 GMC Terrain. The contact stated that the vehicle failed to start up with the check engine warning light illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact stated that there was compression failure in each cylinder, causing the timing belt to jump timing, and the engine needed to be replaced. The vehicle was not repaired. The manufacture was not notified of the failure. The failure mileage was approximately 153,514.

NHTSA ODI 11593439

2013 GMC Terrain with 109000 miles. Check engine light came on. Drove to local independent repair shop to have codes checked and to have oil changed. Oil was due to be changed at 109000 miles. Repair shop showed oil was down over 3 quarts even though they found no leaks. All engine codes had been set by low oil. They changed oil and filter (twice) and performed complete oil system cleaning and ran diagnostics. They asked my to watch oil consumption and bring it back in 500 miles. The next day, the check engine symbol came back on so I took vehicle back to repair shop. Error codes now all pointed to timing chain problem. It would be $1500 to $2000 to replace timing chain. Vehicle not repaired since I recently had suspension work and also replaced exhaust system.

NHTSA ODI 11585224

When refueling, and having the fill nozzle locked on for auto shutoff, the fuel overflows and drains out of the fuel fill cavity and drips on the right rear tire. This usually results in gasoline smell in the car. This happens on most fuel nozzles. I should have reported it years ago.

NHTSA ODI 11581591

The contact owns a 2013 GMC Terrain. The contact stated that the engine was making an abnormal knocking sound. While driving, at various speeds, the vehicle was jerking. The lights were dim. The contact had to add additional oil every 7 days. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 55,000.

NHTSA ODI 11573190

Diagnosis - rear floor boards and trunk well full of water. Diagnose and report - Founds traces of water running down rear pillars, starting just under the taillights. Remove rear taillights and found access hole tape failed, allowing water to enter vehicle.

NHTSA ODI 11570646

The contact owns a 2013 GMC Terrain. The contact stated while driving 55 MPH, the vehicle lost motive power and stalled. The vehicle was not able to be restarted. The vehicle was towed to an impound lot and then to a dealer where it was diagnosed that the engine needed to be replaced due to a lack of engine oil. The vehicle was not prepared. The manufacturer was notified of the failure. The failure mileage was 39,106.

NHTSA ODI 11563833

When driving in the rain going through puddles power steering will intermittently stop working.

NHTSA ODI 11562758