What 587 owners told NHTSA about the 2013 Ford Taurus

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT THE POWER STEERING FAULT WARNING INDICATOR FLASHED AND THE POWER STEERING FAILED TO FUNCTION PROPERLY. THERE WAS A TOTAL LOSS OF POWER IN EITHER DIRECTION OF THE STEERING WHEEL. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO HAVE THE VEHICLE DIAGNOSED AND REPAIRED BY A DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

NHTSA ODI 11057086

COMPONENT IN FUEL PUMP ELECTRIC MODULE FAILED AND FUEL PUMP FAILED AND BOTH REPLACED. SALINAS VALLEY FORD DID NOT HONOR RECALL NUMBER 16V621000 OR 15V812000 COVERING THESE EQUIPMENT FAILURES. THEY ARE OR SHOULD BE COVERED BY THE RECALL NOTICES SENT IN 2105 AND 2015. DROVE CAR TO PLACE OF EMPLOYMENT AND IT FAILED TO START AT END OF THE DAY.

NHTSA ODI 11055581

TL* THE CONTACT OWNS A 2013 FORD TAURUS. UPON STARTING THE VEHICLE, A POWER STEERING ASSIST FAULT MESSAGE DISPLAYED AND THE POWER STEERING FAILED. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. WORLD FORD PENSACOLA (6397 PENSACOLA BLVD, PENSACOLA, FL 32505, (850) 476-9050) INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 90,768.

NHTSA ODI 11055278

AT LEAST THREE (3) TIMES WHEN I HAVE BEEN LOADING MY TRUNK, IV HAD THE TRUNK LID COME DOWN ON ME UNEXPECTEDLY. I WAS IN THE STAPLES PARKING LOT LAST NIGHT AROUND 8:00 PM IN BURLINGTON MA, I WAS LOADED IN MY NEW PRINTER WHICH I HAD BOUGHT AT STAPLES, WHEN SUDDENLY WITHOUT WARNING THE TRUNK LID LET GO AND CAME DOWN ON ME AND CONKED ME ON THE HEAD HARD. TEMPORARILY AFTER THE DIRECT HEAD HIT, I FELT DIZZY FOR A MINUTE, AND I COULD TASTE BLOOD TEMPORARILY FOR SEVERAL HOURS AFTERWARD. I FEEL OK NOW. THIS ALSO IS NOT THE FIRST TIME THIS HAS HAPPENED ON MY 2013 FORD TAURUS. I FEEL AS IF THIS IS A SAFETY HAZARD WHEN LOADING AND UNLOADING THE VEHICLE'S TRUNK. THE LID IS HELD UP BY A STRUT SYSTEM SIMILAR TO THAT OF THE HOOD. THE TRUNK LID HOLD OPEN OFTEN QUITS AFTER IT IS FULLY OPEN AND IN THE UPRIGHT POSITION. I FEEL THAT THIS IS DANGEROUS, THERE SHOULD BE AN INVESTIGATION AND A RECALL ON FORD TAURUS TRUNKS. THIS HAS SERIOUS POTENTIAL FOR A CONCUSSION, INTERNAL BLEEDING, SERIOUS INJURY ETC.

NHTSA ODI 11055015

TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE AND VIN WERE UNKNOWN. .*BF VIN IS INVALID UPDATED 8/15/18*JB

NHTSA ODI 11051488

TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE STEERING WARNING INDICATOR ILLUMINATED WHILE THE FAILURE OCCURRED. THE CONTACT WAS ABLE TO TURN THE ENGINE OFF FOR A BRIEF MOMENT TO BRING THE STEERING WHEEL BACK TO NORMAL. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO ROCKWALL FORD (990 EAST INTERSTATE 30, ROCKWALL, TX 75087 PHONE (972) 290-2200) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 108,000. *BF *TR

NHTSA ODI 11050960

CAR WAS BROUGHT IN TO CHANGE THE SERPENTINE BELT AT 76,000 MILES. TECH NOTICED THAT THE WATER PUMP WAS LEAKING THROUGH THE WEEP HOLE AND SAID THAT IT NEEDED TO BE REPLACED. THIS JOB WAS QUOTED AT OVER $2000. HUNDREDS OF OTHER WATER PUMP FAILURES HAVE BEEN REPORTED, SOME AS EARLY AS 45,000 MILES, AND FORD REFUSES TO ISSUE A RECALL. THE PUMP FAILS AT THE MAIN BEARING AND SPEWS COOLANT INTO THE CRANKCASE WHICH KILLS THE ENGINE AND TOTALS THE CAR. THERE WAS NO CHECK ENGINE LIGHT, NO WARNING SIGNS WHATSOEVER. IF IT WERE NOT FOR A ROUTINE BELT CHANGE THIS ISSUE WOULD NOT HAVE BEEN CAUGHT AND WOULD HAVE RESULTED IN A CATASTROPHIC FAILURE OF THE MOTOR. THIS IS UNACCEPTABLE AS IT HAPPENS TO ALL DURATEC EQUIPPED FORD VEHICLES AND FORD REFUSES TO COVER THIS FAILURE UNDER A RECALL FOR THE DEFECTIVE WATER PUMP.

NHTSA ODI 11051001

THE CAR STEREO INCREASES THE VOLUME ON ITS OWN WHILE MUSIC IS PLAYING. THE OTHER ISSUE I EXPERIENCED THE CAR STEREO WAS PLAYING ON ITS OWN WHEN THE VEHICLE WAS TURNED OFF.

NHTSA ODI 11045536

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. MORE EFFORT WAS REQUIRED TO STEER THE VEHICLE WHILE TRAVELING VARIOUS SPEEDS. THE VEHICLE WAS TOWED TO THE VEHICLE OWNER'S RESIDENCE AND WAS THEN TOWED TO ALL AMERICAN FORD OF PARAMUS (375 NJ-17, PARAMUS, NJ) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000.

NHTSA ODI 11044118

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT THE POWER STEERING UNIT FAILED TO FUNCTION PROPERLY. THE VEHICLE WAS TAKEN TO A DEALER (O'BRIEN FORD OF SHELBYVILLE, 720 MT EDEN RD, SHELBYVILLE, KY 40065, (502) 633-4535) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE DEALER AND THE MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 55,750. *BF UPDATED 8/6/18*JB

NHTSA ODI 11044269

THE STEERING WHEEL ON MY 2013 FORD TAURUS LIMITED HAD COME LOOSE. I AM CONCERNED THAT THE STEERING WHEEL MAY PHYSICALLY FALL OFF IF I DON'T GET THE ISSUE ADDRESS AS SOON AS POSSIBLE. THE STEERING WHEEL WOBBLES QUITE A BIT. I CAN WIGGLE THE STEERING WHEEL BACK AND FORTH AND SIDE TO SIDE. THE STEERING WHEEL WIGGLES IN, PARK, REVERSE, DRIVE, AND WHEN THE IS PARKED WITH THE PARKING BRAKE ON OR OFF, AND WHEN ENGINE IS NOT RUNNING, THE STEERING WHEEL ITSELF APPEARS TO BE PSYCHICALLY LOOSE ITSELF. I WHEN TO A FORD QUICK LANE ON FRIDAY TO GET MY OIL CHANGED BUT THEY DIDN'T HAVE A TECHNICIAN THAT WAS CERTIFIED IN THAT AREA ON DUTY AT THE TIME. THEY HAD THE VEHICLE UP ON THE LIFT AND TOLD ME THAT ALL FRONT END COMPONENTS APPEAR TO BE INTACT AND IN WORKING ORDER. THE QUICK LANE CENTER HAD INFORMED ME THAT THE STEERING WHEEL APPEARS TO HAVE COME LOOSE FROM DIRECTLY BEHIND THE HORN PAD WHERE THE STEERING WHEEL ATTACHES TO THE VEHICLE. SOMETHING LIKE THIS APPEARS TO BE A MANUFACTURER DEFECT AND A SAFETY CONCERN. I AM WONDERING IF THERE ARE ANY RECALLS OR IF A RECALL SHOULD BE ISSUED IN THIS CASE. I GOING TO BRING THE VEHICLE BACK INTO THE FORD DEALERSHIP/QUICK LAND TIRE AND AUTO CENTER TOMORROW.

NHTSA ODI 11043467

MY CAR WOULDN'T START AND TOOK IT TO THE SHOP AND LEARNED IT WAS THE FUEL PUMP CONTROL MODULE THAT WENT BAD THIS ALSO CAUSED THE FUEL PUMP TO GO BAD AND NEED REPLACING

NHTSA ODI 11042756

THE ELECTRONIC THROTTLE BODY ON MY 2013 FORD TAURUS FAILED AND LEFT MY WIFE WITH TRAFFIC BEHIND HER ON THE HIGHWAY IN LIMP MODE JUST BARELY ABLE TO MOVE OFF OF THE ROAD ,OUT OF THE WAY OF ONCOMING TRAFFIC . THIS HAPPENED MORE THAN ONCE .

NHTSA ODI 11041658

DRIVERS SIDE DOOR LOCK FAILS TO LOCK OR UNLOCK INTERMITTENTLY SOMETIMES IN BETWEEN, MAKING IT VERY HARD TO MANUALLY UNLOCK WITH THE LITTLE NUB, OR BY PULLING THE HANDLE.THE VEHICLE WAS STATIONARY. IT SLOWLY GOT WORSE OF TIME, TO WHERE MOST THE TIME IT DOESN'T WORK AT ALL NOW.

NHTSA ODI 11034332

TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL MORE TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE CONTACT BELIEVED THAT THE FUEL PUMP ELECTRIC MODULE WAS THE CAUSE OF THE FAILURE AND REPLACED THE MODULE HIMSELF. THE CONTACT SPOKE WITH BOB-BOYD FORD (2840 N COLUMBUS ST, LANCASTER, OH 43130) WHO STATED THAT THE VIN WAS LIKELY NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 193,000.

NHTSA ODI 11034280

VEHICLE STALLS AND HIGH SPEEDS AND GOES INTO "LIMP MODE" WHERE VEHICLE LOSES ALL POWER AND ACCELERATION. VEHICLE IMMEDIATELY BEGINS TO DECELERATE IN TRAFFIC CAUSING A VERY DANGEROUS AND HAZARDOUS SITUATION FOR THE DRIVER AND OTHER VEHICLES. THIS HAS NOW HAPPENED 8 TIMES IN MY TAURUS 5 OF WHICH WAS IN THE INTERSTATE IN EXCESS OF 70MPH. *TT CONSUMER STATED ISSUE WAS NOT RELATED TO THE FUEL PUMP, ISSUE WAS CAUSED BY THE FAULTY THROTTLE BODY. WARRANTY DID NOT COVER THE PART AND CONSUMER ENDED UP PAYING OUT OF POCKET FOR THE REPAIR. UPDATED 7/25/18*JB *TR

NHTSA ODI 11031881

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT THE POWER STEERING FAILURE WARNING INDICATOR ILLUMINATED AND AN ALARM SOUNDED WHEN THE VEHICLE WAS STARTED. WHENEVER THE VEHICLE HAD TO BE TURNED, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE POWER STEERING ASSIST FAILED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO BELL FORD (2401 W BELL RD, PHOENIX, AZ 85023; 602-457-2144 OR 602-866-1776) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAILED AND CAUSED THE POWER STEERING TO FAIL. THE DEALER DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO REPROGRAMMED THE STEERING, WHICH REPAIRED THE POWER STEERING ASSIST; HOWEVER, THE WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECENTLY RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) DESPITE THE FAILURE BEING SIMILAR TO THE RECALL FAILURE. THE MANUFACTURER PROVIDED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 88,000. *BF UPDATED 7/20/18*JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11030034

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT THE SEAT BELT WARNING INDICATOR ILLUMINATED ON A DAILY BASIS EVER SINCE THE VEHICLE WAS PURCHASED IN MAY OF 2017. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE DRIVER'S SIDE SEAT BELT BUCKLE FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE DEALER AND THE MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 84,000. *TT VIN IS INVALID UPDATED 7/19/18*JB

NHTSA ODI 11024893

ON JUNE 9, 2015 I HAD A POWER STEERING ASSIST FAULT WHICH SHUT MY STEERING DOWN ON I-81. THIS WAS REPLACED AS FAULTY AT EXPENSE OF OVER $2,000.00. ON SEPT. 16, 2017 AFTER 21,335 MILES THE POWER STEERING ASSIST FAULT HAPPENED AGAIN, WHILE DRIVING ON LOCAL CITY ROADS. I HAVE BEEN TOLD THAT THERE IS NO RECALL FOR MY MODEL YEAR AND VIN YET THERE ARE RECALLS FOR OTHER FORDS USING THE SAME ELECTRONIC POWER STEERING ASSIST LATER AND NEWER MODELS. ALSO ON THIS EPISODE OF 9/16/17 THE STABILITY CONTROL SYSTEM FAULT CAME ON AS A FAILURE MESSAGE.

NHTSA ODI 11023833

CAR RADIO/SYNC SYSTEM MALFUNCTION. RADIO WILL NOT SHUT OFF AT ALL. THE SCREEN IS BLACK AS IF IT'S OFF BUT THE RADIO STILL PLAYS! CAR IS DEFINITELY TURNED OFF, NOT IN AUX PARK SETTING EITHER... TRIED TO RESTART CAR TWICE AND IT DIDN'T REBOOT SYSTEM. I SAT THERE FOR 15 MINUTES WITH CAR DOOR OPENED BARELY UNTIL RADIO SHUT OFF ITSELF. SPOKE TO FORD REP AND WAS TOLD "NO TSB REPORT EXISTS."

NHTSA ODI 11023681

WHILE DRIVING THE "WRENCH" SYMBOLS DISPLAYS AND IMMEDIATELY THE CAR JERKS AND LOSES ALL MOMENTUM. THE CAR IMMEDIATELY SLOWS DOWN AND IT ALLOWS ME TO COAST TO AN AREA TO PARK. AFTER A FEW MINUTES, I CAN START THE CAR AND DRIVE OFF. THIS ISSUE OCCURS RANDOMLY. MECHANICS READ THE COMPUTER DIAGNOSTICS AND CANNOT FIND AN ISSUE.

NHTSA ODI 11023318

FUEL PUMP MODULE MALFUNCTIONING CAUSING VEHICLE NOT TO START

NHTSA ODI 11022736

WAS DRIVING MY CAR SEVERAL TIMES ON ROAD AND HIGHWAY WHEN CAR LOOSES POWER WHILE IN MOTION SEVERAL TIMES WITH A WRENCH SHOWN ON DASHBOARD SCREEN

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TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING, THE ENGINE STALLED AND LOST POWER. THE POWER TRAIN FAULT LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTO ZONE WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY WAS FAULTY. THE CONTACT CALLED AUTONATION FORD FORT LAUDERDALE LOCATED AT 1333 N FEDERAL HWY, FORT LAUDERDALE, FL 33304 WHERE THE DEALER STATED THAT THERE WOULD BE A FEE FOR DIAGNOSTICS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHERE IT WAS CONFIRMED THAT THE VEHICLE WAS NOT PART OF THE RECALL AND DID NOT OFFER ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 85,963.

NHTSA ODI 11021765

WHY THE VEHICLE IS IN MOTION THE VEHICLE TENTS TO SPUTTER AND DECELERATE LOSING ALL POWER THE VEHICLE THEN COMES TO COMPLETE STOP IN THE MOVIE LINE OF TRAFFIC YOU HAVE TO TURN THE VEHICLE OFF AND THEN TURN THE VEHICLE BACK ON TO ACTUALLY GET SPEED TO MOVE OUT OF THE WAY THIS HAS BECOME A VERY SERIOUS SAFETY ISSUE IN THE OPERATOR OF THE VEHICLE. THIS MOSTLY HAPPENS WHEN THE VEHICLE IS IN MOTION WHILE TRAVELING AT SPEEDS BETWEEN 50 TO 65 MILES PER HOUR THE VEHICLES COME TO ALMOST A COMPLETE STOP IN THE MOVIE LINE OF TRAFFIC

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