What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

10 mins into driving the car the car had a loss of power and the instrument cluster flashed a see manual indicator and a wrench flashed on the screen within 1 min of pulling on to the shoulder of the road the entire engine compartment was in flames. I had the recall for the issue know to have caused this performed on the car but it doesn’t seem the issue was resolved. The car is now totaled due to an issue that has appeared to happen with multiple vehicles reported to the NHTSA.

NHTSA ODI 11496003

The contact owns a 2013 Ford Fusion. The contact stated that while the vehicle was parked, the vehicle rolled forward and crashed into a pole. The contact was not inside the vehicle when the failure occurred. A police report was filed. The dealer was made aware of the failure and scheduled an upcoming appointment. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included in the recall. The failure mileage was approximately 93,000.

NHTSA ODI 11484293

The contact owns a 2013 Ford Fusion. The contact stated while driving at 15 MPH downhill, the steering wheel locked. The contact depressed the brake pedal but the vehicle would not stop. The contact was unable to move the gear shifter and crashed between the trees and a restaurant sign. The air bags did not deploy. A police report was filed. The contact sustained soreness on the neck, back, and left shoulder but did not seek medical assistance. The vehicle was towed to the independent mechanic where it was diagnosed that the front passenger's side axle was fractured and the transmission shifter cable bushing needed to be replaced. However, the cause of the steering failure was not determined. The mechanic replaced the front passenger's side axle and referred the contact to the dealer for the transmission and the steering failures. An unknown dealer was notified of the failure and informed the contact that the parts for recall repair of NHTSA Campaign Number: 22V413000 (Power Train) were not yet available. Additionally, The contact stated that upon pulling into a parking lot, the steering wheel locked. The contact continued driving straight into a parking space. The steering warning light was illuminated. The vehicle was towed to the independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure but provided no assistance. The failure mileage was approximately 160,000.

NHTSA ODI 11481431

Recall that has no fix. Car rolls in park and gets stuck in gears while driving

NHTSA ODI 11474073

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and stated that the remedy would not be available till the end of the current year if not, the beginning of next year. The contact stated that when attempting to shift into reverse, the gear shifter remained in park and the instrument panel displayed the vehicle was still in S drive. The vehicle stalled in the middle of the street while drifting back. The contact turned the steering wheel to avoid a vehicle behind them. The vehicle crashed into a curb and came to a stop. No air bags deployed. The contact had experienced a head injury, however, medical assistance was not needed. There was no surrounding damage. The vehicle was able to be towed once a screwdriver was used to manually place the gear in the neutral position. The vehicle was deemed inoperable. The vehicle was towed to the dealer who had not been able to successfully remedy the vehicle due to remedy not being available. The approximate failure mileage was 142,000. Vin tool confirms remedy not yet available.

NHTSA ODI 11473843

FORD HAS YET TO REMEDY A SOLUTION FOR THE TRANSMISSION CABLE SHIFTER ON THE FORD FUSION. MY VEHICLE SHIFTER IS IN THE PARK POSITION, HOWEVER, THE DASHBOARD DISPLAYS THAT THE CAR IN IN NEUTRAL. PREVIOUSLY, I HAD PARKED MY CAR, SHUT OF THE IGNITION AND EXITED. MY CAR PROCEEDED TO MOVE BACK AND STRUCK MY HUSBAND'S CAR. LUCKILY, IT WAS ONLY MY HUSBAND'S CAR AND NOT ANOTHER VEHICLE, OBJECT, OR PERSON. THIS ISSUE INITIALLY WAS ANNOUNCED IN JULY OF 2018. I RECEIVED A LETTER IN THE MAIL OF MAY 2019. CURRENTLY, MY CAR WILL NO LONGER OPERATE. THE SHIFTER WILL NOT MOVE AT THIS POINT, THEREFORE, I'M UNABLE TO OPERATE MY CAR. WHEN I CONTACTED MULTIPLE FORD DEALERSHIPS IN THE AREA, AS WELL AS CORPORATE, I WAS TOLD THAT THERE IS NOTHING THAT CAN BE DONE AT THIS POINT AND THAT FORD WILL ADMINISTER AN ADDITIONAL LETTER WHEN THE ISSUE CAN BE ADDRESSED. MONTHS HAVE PASSED AND FORD HAS DONE NOTHING. THE SAFETY LETTER ADVISED, THAT FORD'S "COMMITMENT, TOGETHER WITH YOUR DEALER, IS TO PROVIDE THE HIGHEST LEVEL OF SERVICE AND SUPPORT. SADLY, THIS IS NOT THE CASE.

NHTSA ODI 11241231

THE SHIFTER CABLE BUSHING FAILED,CAUSING INACCURATE GEAR SELECTION,RESULTING IN CAR ROLLING DOWN MY DRIVEWAY, CROSSING THE STREET AND CRASHING INTO MY NEIGHBORS TREE. DAMAGE INCLUDED THE REAR BUMPER, THE TREE, NO ONE WAS HURT BUT IT COULD HAVE BEEN A LOT WORSE. FORD HAS A RECALL FOR THE SAME YEAR, AND MODEL, BUT INSIST THAT MY CAR IS NOT IN THE LIST. THIS INCIDENT HAS COST TO DATE ALMOST A THOUSAND DOLLARS TO FIX. THE LOSS OF CONFIDENCE REGARDING THE SAFETY OF THIS VEHICLE CANNOT BE MONETIZED.

NHTSA ODI 11194060

I CRASHED MY CAR INTO A LIGHT POLE BECAUSE THE TRANSMISSION CABLE BROKE WHILE TRYING TO TURN AROUND. I PLACED THE CAR IN REVERSE TO COMPLETE A TURN ON S. BOYLE AVENUE IN ST. LOUIS BUT WHEN I PRESSED THE GAS TO GO BACKWARD, THE CAR WENT FORWARD INTO THE POLE. THE TRANSMISSION STAYED IN DRIVE WHEN THE CABLE BROKE AND CAUSE SIGNIFICANT DAMAGE TO MY FRONT FASCIA AND GRILL. I AM REPORTING THIS BECAUSE FORD SENT A RECALL NOTICE AND WOULD NOT REPAIR MY CAR DUE TO THE DAMAGE RESULTING FROM A KNOWN DEFECT. THE RECALL NOTICE SAID NO ACCIDENTS OCCURRED FROM THIS RECALL AND I HAD TO CORRECT THE RECORD. FORD'S CABLE DEFECT DID CAUSE MY CRASH AND VEHICLE DAMAGE. FORD HAS COMPLETED THE CABLE RECALL BUT WILL NOT REPAIR THE RESULTING DAMAGE TO MY CAR.

NHTSA ODI 11185001

THE BUSHING THAT ATTACHES THE SHIFTER CABLE TO THE TRANSMISSION DETACHED FROM THE TRANSMISSION ON 10/22/2018. THE DEFECT CAUSED THE TRANSMISSION TO BE IN A GEAR STATE (REVERSE) DIFFERENT THAN THE GEAR SHIFT POSITION SELECTED BY ME (DRIVE). MY DAUGHTER AND I WERE IN THE CAR, AND THE ISSUE CAUSED THE VEHICLE TO HIT A BUSH AT MY DAUGHTER'S PRESCHOOL, BECAUSE WHEN I HIT THE GAS, THE CAR WENT BACKWARDS INSTEAD OF FORWARDS INTO A PARKING SPOT IN THE PARKING LOT. I WAS ABLE TO BRAKE AND ENGAGE THE EMERGENCY BRAKE TO STOP THE VEHICLE. FORTUNATELY, NO ONE WAS INJURED IN THE INCIDENT, AND THE VEHICLE EXPERIENCED NO BODY DAMAGE. I GOOGLED THE ISSUE, AND WITH MY WIFE, WAS ABLE TO MANUALLY CHANGE THE GEAR IN THE ENGINE COMPARTMENT TO DRIVE, AND I DROVE THE VEHICLE TO OUR TRUSTED MECHANIC ABOUT A MILE AWAY. MY GOOGLE RESEARCH INDICATED THAT SOME 2013 FORD FUSIONS WERE SUBJECT TO RECALL FOR THE ISSUE, SO I CALLED THE LOCAL DEALERSHIP (ROUSH FORD) TO DETERMINE WHETHER MY VEHICLE WAS SUBJECT TO THE RECALL. THE DEALERSHIP, AND LATER FORD CONFIRMED BY PHONE THAT MY VEHICLE, WITH ITS VIN, WAS NOT SUBJECT TO THE RECALL. THE FORD CASE NUMBER FOR MY REQUEST IS CAS16129095. SINCE MY ISSUE IS THE SAME AS THAT FOR OTHER 2013 FUSIONS SUBJECT TO RECALL, MY VEHICLE SHOULD BE SUBJECT TO RECALL AND REIMBURSEMENT FROM FORD. I NEED MY VEHICLE FOR WORK, HOWEVER, SO MY MECHANIC, VALENTINO'S, IS REPAIRING THE VEHICLE TODAY FOR AROUND $350, INCLUDING PARTS AND LABOR. I EXPECT TO BE LATER REIMBURSED FOR THESE REPAIRS BY FORD.

NHTSA ODI 11141803

THE PARKED VEHICLE (2013 FORD FUSION) WAS FACING NORTHEAST (ON THE SIDE STREET OF MY HOME) WHEN I ENTERED ATTEMPTING TO MOVE IT FROM THE STREET INTO MY DRIVEWAY. AS I MADE A SLIGHT U-TURN, I NOTICED MY DAD HAD FALLEN ONTO THE GRASS AT THE CURB WHERE HE WAS SITTING IN HIS WHEELCHAIR WITH MY MOM. I THEN PUT THE VEHICLE (NOW FACING SOUTHWEST) INTO PARK, LEFT THE DIVER'S SIDE DOOR AJAR AND WALKED ACROSS THE STREET TO HELP HIM UP. AFTER DOING SO, I NOTICED THE CAR WAS ROLLING TOWARDS US. I TRIED TO HOP INTO THE CAR OR AT LEAST GRAB THE WHEEL TO DETER IT FROM RUNNING MY MYSELF AND MY PARENTS OVER. HOWEVER, THE CAR KNOCKED ME BACK ONTO THE CURB AND ROLLED OVER ME. NEEDLESS TO SAY, I SUFFERED VERY SERIOUS INJURIES. THE CONDITIONS WERE A DRY ROAD ON A CLEAR, SUNNY DAY. I DO HAVE A POLICE REPORT BUT DO NOT WISH TO UPLOAD IT AT THIS TIME.

NHTSA ODI 11132768

04-AUG-2018 PARKED CAR IN DRIVEWAY. 05-AUG-2018 NEIGHBOR ACROSS STREET CALLED AND INFORMED ME THAT CAR HAD ROLLED DOWN AND STRUCK TRUCK. INVESTIGATED AND FOUND 2013 FORD FUSION HAD STRUCK FORD RANGER. FUSION WAS STILL IN PARK AND REMAINED IN PARK EVEN WITH MOTOR RUNNING AND BRAKE PEDAL APPLIED. AFTER DISCOVERING A RECALL WAS INITIATED 16 JULY 2018 I INSPECTED CABLE CONNECTION AND IT WAS DISCONNECTED AS THE RECALL( CAMPAIGN #18V471000) DESCRIBED. I CALLED FORD C.S. AND WAS TOLD MY VIN # WAS NOT PART OF RECALL. GEORGIA STATE PATROL ACCIDENT REPORT DATED 5-AUG-2018 WAS FILED AND THE CASE # IS [XXX]. I REQUEST A CALL A.S.A.P @[XXX] OR E-MAIL @ [XXX] TO CLARIFY MORE DETAILS OF INCIDENT OR BE OF ANY FURTHER ASSISTANCE. SINCERELY; [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11120213

(TAKATA RECALL) I HEREBY STATE THAT I WAS IN A MOTOR VEHICLE ACCIDENT WITH THIS VEHICLE WITH NO FAULT OF MY OWN. AT THE TIME OF THE ACCIDENT 03/15/2014 THIS VEHICLE SHOULD HAVE BEEN TOTALED OUT BUT WAS NOT DONE SO.THE AIRBAGS DID NOT DEPLOY WITH THE WAY AND THE IMPACT THAT I WAS HIT BY OTHER PARTY. I THAN TOOK THIS VEHICLE NUMEROUS OF TIMES TO HASTING FORD IN GREENVILLE NC WHERE THEY WAS SUPPOSE TO HAVE RESEARCHED AND PROPERLY CHECKED AND FIXED EVERYTHING DETAILED. I AM YET TO THIS DAY STILL HAVING PROBLEMS WITH THIS VEHICLE SHIFTING GEARS CAUSED BY ACCIDENT,BODY IS COMING APART, CAMARA IS NOT WORKING AND I AM STILL SUFFERING FROM THE BODILY INJURIES OF MY HIP BEING SHIFTED FROM ACCIDENT. I AM SEEKING LEGAL ATTORNEYS AT THIS TIME DUE TO I FEEL THAT FORD COULD HAVE TAKEN BETTER CARE AND REPLACED THIS VEHICLE KNOWINGLY THAT THIS VEHICLE IS NOT SAFE TO ME THE CUSTOM. AT THIS POINT I DO FEEL THAT FORD SHOULD BE RESPONSIBLE FOR ANY SUFFERING AND VEHICLE EXPERIENCE THAT I AM ENDURING AT THIS TIME. I WOULD LIKE TO SAY THANK YOU FOR YOUR MORAL SUPPORT. I WAS TRAVELING DOWN THE MAIN HIGHWAY WHEN ANOTHER VEHICLE CAME FROM A SIDE ROAD DRIVING 60 MPH WITHOUT BREAKING SPEED CRASHING INTO MY 2013 FORD FUSION.THE ACCIDENT OCCURRED IN WAKE COUNTY NC. AROUND 12:45 P.M. *TR

NHTSA ODI 10806250

I RENTED A 2013 FUSION TO TAKE MY SON BACK TO COLLEGE. ON THE WAY HOME I HEARD A NOISE UNDER THE CAR , I PULLED INTO A PARKING LOT PLACED THE CAR IN PARK BUT LEFT IT RUNNING . AS I WAS BENT DOWN LOOKING BENEATH THE CAR IT WENT INTO REVERSE AND STARTED ACCELERATING BACKWARD. MY DAUGHTER WHO WAS WITH ME HAD THE PASSENGER DOOR OPEN TALKING TO ME AND WHEN THE CAR STARTED TO BACK UP THE DOOR KNOCKED ME OVER AND DRAGGED ME BENEATH IT FOR APPROXIMATELY 4-6 FEET BEFORE SHE COULD GET THE CAR TO STOP. I HAD SEVERAL BRUISES ON MY RIGHT SIDE ALONG WITH BRUISED RIBS WHERE THE DOOR GOT STUCK ON THEM WHEN IT DRAGGED ME. I ALSO INJURED MY LEFT ELBOW WHEN I FELL TO THE GROUND WHICH HURT FOR SEVERAL MONTHS AND I COULD NOT PUT ANY KIND OF PRESSURE ON IT FOR THAT TIME. I REPORTED THE INCIDENT TO THE RENTAL COMPANY AND FORD. THE DIAGNOSTICS REPORT FROM THE RENTAL COMPANY CAME BACK INDICATING THERE WERE NO ISSUES WITH THE CAR. FORD RESPONDED WITH AN E-MAIL TO CONTINUE TALKING TO THE RENTAL COMPANY AS ONLY THEY COULD HELP ME. *TR

NHTSA ODI 10630155

2013 FORD FUSION. CONSUMER WRITES IN REGARDS TO VEHICLE PARKING BRAKE MALFUNCTION. *SMD THE CONSUMER STATED SHE PUT THE VEHICLE IN PARK, OPENED THE DOOR, AND EXITED THE VEHICLE. HOWEVER, WHEN SHE TURNED AROUND, SHE NOTICED THE VEHICLE WAS MOVING. SHE ATTEMPTED TO ENTER THE VEHICLE, BUT IT WAS MOVING TOO FAST. THE DOOR FLIPPED HER HALF WAY AROUND AND SHE LANDED ON HER RIGHT HIP ON THE ROAD AND THE TIRE WENT OVER HER LEFT FOOT. THE VEHICLE ROLLED DOWN THE DRIVEWAY, INTO A PARKED VEHICLE. THE CONSUMER READ WHERE THE PARKING BRAKE SHOULD BE SET, WHEN THE VEHICLE WAS IN PARK. *JB

NHTSA ODI 10621646