What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

Car is totaled, yes its been confirmed by TN highway patrol, wrecker service who had to get down embankment to get the vehicle, insurance. It was totaled not one air bag deployed. It was a rainy night driving i-24 towards clarksville, im in the left lane, as im going around corner towards exit 8 , a vehicle cut in front of me, to avoid a rear end collision i quickly turned my wheel to the left , as i did that 70mph the water on the road took my front vehicle up and i went down the embankment hitting trees , rocks, etc. the entire car damaged all sides. No air bags deployed. I walked away with not a pain or scratch after plummeting 15ft or so down that sloped embankment. This happened on December 10, 2021. Over a year later on December 20, 2022 someone went down that same embankment not even a mile from where i went down that slope i was mile marker 7.8. He went down that embankment a lil after exit 8 mile marker 8.4 and He died.

NHTSA ODI 11519012

The contact owned a 2013 Ford Fusion. The contact stated that while his daughter was driving at approximately 30-40 MPH, another vehicle driving in the opposite direction made an illegal turn. The contact's daughter depressed the brake pedal to avoid colliding with the other vehicle; however, the brakes failed to engage, and the contact's vehicle crashed into the other vehicle. No warning lights were illuminated. The air bags did not deploy upon impact. The contact's daughter suffered injuries to her head, neck, and back and was transported by ambulance to the hospital. A police report was filed. The vehicle was towed to a tow yard, where it was deemed totaled by the insurance company. The contact later received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The failure mileage was 151,363.

NHTSA ODI 11517109

I GOT INTO A WRECK ABOUT TWO MONTHS AGO AND MY AIR BAGS DIDNT DEPLOY I WASNT GOING TO DO ANYTHING ABOUT IT TILL I SEEN THERE WAS A RECALL ON MY CAR FOR AIRBAGS AND I DECIDED I NEEDED TO FILE A COMPLAINT AS YOU CAN SEE FROM THE PICTURE MY WRECK WAS PRETTY BAD AND THE AIR BAGS NEVER WENT OFF. I GOT RAN OFF THE ROAD AND HIT A ICE PATCH AND SPUN OUT I TO THE MOUNTAIN HEAD ON AND THE BAGS NEVER DEPLOYED

NHTSA ODI 11391067

I NOTICED THIS ISSUE A FEW DIFFERENT TIMES AND THOUGHT NOTHING MAJOR OF IT, BUT FOR WHATEVER REASON MY TRANSMISSION WOULD CONTINUE TO PROPEL THE VEHICLE FORWARD REGARDLESS OF THE VEHICLE WAS IN NEUTRAL AND ALSO NOTICED THE VEHICLE WOULD OFTEN TIMES CONTINUE TO ACCELERATE AND FAIL TO ENGINE BRAKE AFTER MY FOOT HAD LET OFF THE ACCELERATOR. THE LATTER OF WHICH I WAS MORE CONCERNED ABOUT AND WAS GOING TO HAVE A MECHANIC LOOK AT IT NEXT TIME I TOOK THE VEHICLE IN TO GET SERVICED. HOWEVER, BEFORE I WAS ABLE TO DO THAT I WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT THAT TOTALED THE VEHICLE. I WAS DRIVING IN A RURAL AREA AND APPROACHED A SET OF TRAIN TRACKS. I WENT TO SLOW DOWN TO CROSS THE TRACKS VIA ENGINE BRAKING, BUT THE VEHICLE CONTINUED TO ACCELERATE. I ATTEMPTED TO USE THE BRAKES TO SLOW DOWN BEFORE I REACHED THE TRACKS, BUT THE DELAYED RESPONSE AND THE GRAVEL ON THE ROADWAY PROVED NO AVAIL AT SLOWING THE VEHICLE AND I HIT THE TRACKS GOING MUCH FASTER THAN I WOULD HAVE LIKED, AROUND 40 MILES PER HOUR. THE ROUGHNESS OF THE TRACKS CAUSED MY FRONT AXLE TO SNAP, YANKING ME TO THE RIGHT OFF THE ROADWAY, THROUGH SOMEONE'S YARD AND INTO SOME TIMBER. WHAT I THOUGHT WAS ALSO CONCERNING WAS THE AIRBAGS FAILED TO DEPLOY AT ALL DURING THE ACCIDENT.

NHTSA ODI 11352303

TAKATA RECALL. I HAD A REAR END ACCIDENT WITH FRONT END DAMAGE ALSO. THE AIRBAGS DID NOT DEPLOY AT MORE THEN 40 PLUS MILE INPACK WHAT HAPPEN? CAR WAS STATIONARY WAITING TO MAKE A LEFT HAND TURN ON A HIGHWAY. HELP!

NHTSA ODI 11252337

TL* THE CONTACT OWNED A 2013 FORD FUSION ENERGI. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. AS A RESULT, THE CONTACT'S VEHICLE WAS PUSHED INTO ONCOMING TRAFFIC, WHICH LEAD TO A HEAD ON COLLISION. THE AIR BAG FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES, RECEIVED MEDICAL ATTENTION, AND LATER DIED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11204438

MY 74YR OLD MOM HIT A 1 FOOT TALL CONCRETE BARRIER (PICTURE ATTACHED) AT A COUNTY RURAL RECYCLING CENTER RESULTING IN ALL 4 AIRBAGS TO DEPLOY. BARRIER ISN'T PAINTED, NO FENCE, NO RAILING OR POLE TO MARK IT. MINOR DAMAGE (PHOTO ATTACHED) TO THE AUTO, BOSCH RECORDER SHOWS <15 MPH (FILE TOO LARGE TO ATTACH). CAR IS IN A STORAGE UNIT IN IOWA FOR EVIDENCE. MOM'S PROGNOSIS WAS SUBDURAL HEMATOMA, ENCEPHALOPATHY AND UNCAL HERNIATION RESULTING IN HER DEATH (SEE ATTACHED). MEDICAL EXAMINER DETERMINED CAUSE OF DEATH WAS THE CAR ACCIDENT. IN ADDITION TO THE ISSUE WITH THE AIRBAGS, MY STEP-DAD (84 YEARS OLD) WAS IN THE PASSENGER SIDE AND ALSO WAS HIT BY AIRBAGS. WHILE THE AIRBAGS SAVED HIM, HE WAS QUITE BRUISED/INJURED. EMERGENCY RESPONSE WAS NOT REQUESTED. WE (MY FAMILY) BELIEVE THAT CONSIDERING THE AGE OF OUR PARENTS AND THE FACT MY MOM WAS HIT IN THE SIDE OF THE FACE - MORE CAUTION (STATE LAW REQUIRING MEDICAL ATTENTION) SHOULD BE EXERTED BY ALL POLICE OFFICERS IN THIS SITUATION (POLICE REPORT ATTACHED). WE TAKE ALL KINDS OF PRECAUTIONS WITH KIDS ON THE SPORTS FIELDS, WHY NOT THE ELDERLY? MY MOM WAS OBVIOUSLY SUFFERING FROM CONFUSION AND CONCUSSION. TRAGICALLY, WE LOST HER TO A SAFETY FEATURE. UNCOMPREHENSIBLE. *BF *TT

NHTSA ODI 11114590

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, ANOTHER VEHICLE DRIVING IN THE OPPOSITE DIRECTION FAILED TO YIELD AND CRASHED INTO THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE CONTACT'S DRIVER'S SIDE AIR BAG DID NOT DEPLOY, BUT THE FRONT PASSENGER SIDE AIR BAG DEPLOYED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE DEALER WAS NOT CALLED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT'S VEHICLE WAS TOWED BY THE INSURANCE COMPANY AND DEEMED A TOTAL LOSS. THE FAILURE MILEAGE WAS 101,711.

NHTSA ODI 11101236

I WAS CROSSING AN INTERSECTION WHEN ANOTHER VEHICLE HIT ME ON THE FRONT DRIVERS SIDE AND MY AIR BAGS DID NOT DEPLOY WHEN COLLISION HAPPENED

NHTSA ODI 11082481

THE AIRBAG HAS BUSTED AROUND 90 DAYS AFTER ACCIDENT ON A CITY STREET WHEN VEHICLE WAS HIT BY ANOTHER VEHICLE

NHTSA ODI 11079712

TAKATA RECALL WAS IN VEHICUALR ACCIDENT AND AIR BAGS DID NOT DEPLOY

NHTSA ODI 11067122

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE SERVICE ENGINE INDICATOR ILLUMINATED SEVERAL TIMES. THE CONTACT STATED THAT THE VEHICLE KEPT OVERHEATING AND WAS SLOW TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE REPLACED AND RECOMMENDED THAT THE VEHICLE BE TOWED TO THE DEALER. THE DEALER (COUNTRY FORD, 95 GOODMAN RD E, SOUTHAVEN, MS 38671, (662) 349-4300) MADE NO MENTION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS NOT INFORMED THAT THE RECALL NEEDED TO BE COMPLETED. THE DEALER REPLACED THE COMPUTER AND DID NOT MENTION ANYTHING ABOUT NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS AND SEAT BELTS), 15V246000 (LATCHES/LOCKS/LINKAGES), AND 16V875000 (SEAT BELTS). IN ADDITION, THE DEALER MADE NO MENTION OF THE MANUFACTURER SERVICE CAMPAIGN (15R01) FOR THE EPS MOTOR BOLTS - REGIONAL AND (14N02) FOR THE EXTENDED WARRANTY COVERAGE FOR PCM RE-PROGRAMMING. WITHIN THREE WEEKS OF THE DEALER'S REPAIR, THE CONTACT TURNED ON THE HEAT AND NOTICED A STRONG ODOR COMING FROM THE VENTS. THE VEHICLE STARTED SMOKING UNDER THE HOOD AND CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE BY THE INSURANCE COMPANY WHO WAS TO INVESTIGATE THE CAUSE OF THE FIRE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11047018

ISUZU TROOPER TOLD ME THAT AIRBAGS DO NOT DEPLOY IN ROLLOVER ACCIDENTS BECAUSE STUDIES SHOWED THERE ISN'T A HIGHER SURVIVAL RATE WHEN THEY DO DEPLOY IN ROLLOVERS. THAT MAY BE TRUE, BUT I AS A PHYSICIAN DO DECLARE THAT A SURVIVOR OF A ROLLOVER MAY HAVE BETTER SURVIVAL WHEN AIRBAGS DEPLOY. THIS IS ESPECIALLY TRUE WITH SURVIVAL AFTER SEVERE BRAIN INJURIES. I AM PERMANENTLY DISABLED NOW. I FIND IT UNCONSCIOUBLE THAT AIRBAGS DON'T DEPLOY IN ROLLOVERS. I MEAN WHY NOT? THE DATE OF MY ACCIDENT WOULDN'T ENTER PROPERLY BUT WAS 02/22/1995.

NHTSA ODI 11004830

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE ATTEMPTING TO DRIVE 5 MPH, THE CONTACT'S VEHICLE WAS STRUCK ON THE FRONT DRIVER'S SIDE BY ANOTHER VEHICLE. THE DRIVER'S SIDE AND CENTER AIR BAGS DEPLOYED, BUT THE PASSENGER SIDE AIR BAG DID NOT DEPLOY. THE CONTACT ALSO STATED THAT THE DRIVER'S AND FRONT PASSENGER SEAT BELTS FAILED TO RETRACT AND SECURE DURING THE IMPACT. THE CONTACT SUSTAINED A HAND (METACARPAL) INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT COULD NOT BE DIAGNOSED OR REPAIRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

NHTSA ODI 10966186

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 10 MPH, THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE CRASHED INTO THE SIDE OF ANOTHER VEHICLE. THE AIR BAGS DEPLOYED. WHEN THE AIR BAG UNDERNEATH THE DASHBOARD DEPLOYED, IT CAUSED THE CONTACT'S FOOT TO PRESS DOWN ON THE ACCELERATOR PEDAL, FURTHER INJURING THE CONTACT. THE AIR BAGS LOCATED IN THE STEERING WHEEL HAD A DELAYED RESPONSE, WHICH ALSO CAUSED FURTHER INJURY. THE CONTACT RECEIVED INJURIES TO THE RIGHT ANKLE, RIGHT FOOT, AS WELL AS A FRACTURED RIB AND RIGHT HAND. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE REGARDING THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.

NHTSA ODI 10917791

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. AS A RESULT, THE VEHICLE CRASHED INTO A CURB ON THE OPPOSITE SIDE OF THE STREET. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 39,297.

NHTSA ODI 10910186

I WAS STOPPED AT A RED LIGHT ON A CITY STREET AND WAS HIT IN THE REAR BY A CAR GOING VERY FAST. I HIT A CAR IN FRONT OF ME AND MY AIR BAG DEPLOYED. A FEW SECONDS LATER MY AIR BAG BURST INTO FLAMES. I USED MY WATER BOTTLE TO PUT OUT THE FIRE. I WAS DAZED AND HURT AND IF I WAS UNCONSCIOUS RESULTS WOULD HAVE BEEN EXTREME.

NHTSA ODI 10819961

TL* THE CONTACT OWNED A 2013 FORD FUSION. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS, SEAT BELTS), 15V246000(LATCHES/LOCKS/LINKAGES), AND 15V250000 (STEERING). THE CONTACT WAS UNABLE TO RECEIVE THE RECALL REPAIRS DUE TO THE PARTS NOT BEING AVAILABLE FOR SEVERAL MONTHS. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE CONTACT LOST CONSCIOUSNESS AND CRASHED INTO TWO VEHICLES AND INTO A DITCH. NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED HEAD AND NECK INJURIES AND RECEIVED MEDICAL TREATMENT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

NHTSA ODI 10747837

I HIT TWO VEHICLES AND WENT A DITCH HEAD FIRST AND THE AIR BAG DIDN'T GO OFF. NOW I GET BAD MIGRAINES.

NHTSA ODI 10747515

HIT DEER GOING 45 MILES AN HOUR WHEN HE RAN OUT IN FRONT OF ME. VEHICLE CHECK WAS DEPLOYED. SAID AIRBAG ACTIVATED. NEITHER THE AIRBAG WENT OFF NOR DID THE SEAT BELT RESTRAINT TIGHTENED. OBTAINED 7000.00 IN FRONT END DAMAGE INCLUDING RADIATOR, HOOD FENDERS AND PUSHED IN DRIVER DOOR. POLICE OFFICER CHECKED THE AIRBAG FOR ME AND STATED THAT I NEEDED TO LET THEM KNOW IT SHOULD HAVE DEPLOYED AND DID NOT. HAD VEHICLE TOWED AND CALLED PECK FORD. AFTER 3 WEEKS IN THE AUTO REPAIR STATED THEY RAN A CHECK AND IT SEEMED THE AIRBAG WAS FINE. THEY HAD TO DO A REALIGNMENT AND THE RADIATOR HOSE AND BOLTS SNAPPED OFF PLUS THE BODY WORK. FORD STATED IT WAS IN A RECALL BUT THAT THEY WOULD NOT HAVE THE PARTS FOR A YEAR. I TOLD THEM I WAS AFRAID TO DRIVE IT AND TOLD THEM ABOUT THE ACCIDENT AND THE FAILURE OF THE AIRBAG TO DEPLOY NOR THE RESTRAINTS. PECK FORD ALSO STATED THAT THERE WAS NOT MUCH THEY COULD DO UNLESS THE AIRBAG LIGHT STAYED ON WHEN CAR WAS OPERATING. PREVIOUSLY, IN SUMMER OF 2014, I WROTE THE WARRANTY CENTER BECAUSE MY HEADLINER HAD TO BE REPLACED DUE TO WRINKLING AND FALLING IN FRONT. THEY REPLACED THE HEADLINER BUT IT STARTED HAPPENING AGAIN SO I WROTE THEM IN SUMMER OF 2014. THEY STATED THE ONLY RECALL THEY HAD WAS FOR THE AIRBAG AND THAT I SHOULD STOP DRIVING THE CAR IMMEDIATELY AND CALL FORD. I CALLED THEM AND THEY SAID THERE WAS NO PARTS AVAILABLE AND STATED THEN THAT THE AIRBAG LIGHT HAD TO BE ON. FAST FORWARD TWO MONTHS LATER AND I HIT A DEER, NO AIRBAG DEPLOYED, THE RESTRAINTS DID NOT WORK. FEARFUL WHEN DRIVING THE CAR NOW AND NO HELP AVAILABLE. DRIVER SEAT NOW SAGS TO ONE SIDE

NHTSA ODI 10706734

WAS DRIVING APPROXIMATELY 50 MILES PER HOUR WHEN DEER HIT CAR IN FRONT . THE IMPACT TOOK OUT FRONT BUMPER BUMPER GUARD HOOD LEFT FENDER AND LEFT DOOR. THE RADIATOR BOLTS CRACKED AND DROPPED THE RADIATOR. I WAS THROWN FORWARD BUT NEITHER SEAT BELT TIGHTENED OR AIR BAG WENT OFF. THE SYSTEM RADIO WENT INTO SYSTEM CHECK AND CONTINUALLY CHECKED , STATING AIRBAG DEPLOYED BUT IT DID NOT DEPLOY. ONE SIDE OF THE SEAT ON DRIVERS SIDE WILL NOT RISE WHEN TRYING TO BRING SEAT UP AND SO SEAT SAGS TO LEFT OFFICER THAT I CALLED TO THE SCENE STATED THAT IT LOOKED LIKE THE AIRBAG STARTED TO DEPLOY BUT WHEN I GOT THE CAR FIXED THEY SAID THEY FOUND THE AIRBAG STILL IN TACK. BOTH PARTIES POLICE AND MECHANIC STATED THAT THEY WERE SURPRISED AIRBAG DID NOT GO OFF. I CALLED FORD ABOUT THE RECALL AND THEY SAID CANNOT REPAIR UNLESS AIR BAG LIGHT IS ON . I WROTE SAFETY FOR FORD AND THEY SAID THE SAME THING. I CALLED DEALER BACK AND THEY STATED THAT I CANNOT BRING IN TILL LETTER ARRIVES BECAUSE THE PARTS TO REPLACE WOULD NOT BE IN TILL END OF 2015. *JS

NHTSA ODI 10681871

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH AND ATTEMPTING TO AVOID A HEAD ON COLLISION, THE CONTACT SWERVED AND LOST CONTROL OF THE VEHICLE. AS A RESULT, THE VEHICLE CRASHED INTO A FENCE AND THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 17,300.

NHTSA ODI 10639881

I WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT, IN WHICH I WAS FIRST HIT BY ANOTHER CAR AND THEN COLLIDED WITH A LAMP POST. THE INITIAL BLOW RENDERED MY VEHICLE WITHOUT BRAKE POWER AND THE AIRBAGS DID NOT DEPLOY. I WAS WEARING A SEATBELT. MY CAR HEADED TOWARD THE STREET LAMP. I TRIED TO PRESS MY BRAKE, BUT IT WOULD NOT WORK. I TURNED MY STEERING WHEEL TO THE LEFT TO AVOID A HEAD-ON WITH THE LIGHT POST. UNFORTUNATELY, I HIT THE POST AND IT BROKE (LATER A POLICEMAN PUSHED IT OVER AND IT FELL TO THE GROUND). THE CAR FINALLY STOPPED AT ABOUT 200 FEET AWAY FROM THE SITE OF THE ACCIDENT, AS I DROVE IT ONTO THE MEDIAN STRIP. MY CAR WAS DAMAGED ON THE LEFT AND RIGHT FRONT LOWER AREA AND THE RIGHT TIRE WAS PUSHED WAY BACK. THE SWAY BAR AND KNUCKLE BROKE, AMONG OTHER THINGS. THE RIGHT FRONT DOOR WAS UNABLE TO OPEN. AFTER ALL THESE REPAIRS WERE DONE, THEY COULDN'T START THE CAR BECAUSE THE CRANKSHAFT SENSOR ALSO HAD TO BE REPLACED. IN TOTAL, THESE REPAIRS TOOK MORE THAN TWO MONTHS TO COMPLETE. I SPOKE TO THE REGIONAL MANAGER OF FORD MOTOR COMPANY TO SEE IF THEY WANTED TO INVESTIGATE THIS PARTICULAR CAR, AS IT OPERATED POORLY DURING THE ACCIDENT. THEY WERE NOT INTERESTED, AND SAID TO ALLOW GEICO TO HANDLE THINGS AND HAVE GEICO CALL THEM IF THEY FOUND ANYTHING AMISS. MY BACK WAS INJURED AND I CANNOT SAFELY LIFT MORE THAN 5 LBS AT A TIME. MY NEUROSURGEON ADVISED THAT I HAVE SURGERY SOON, OTHERWISE I RISK BECOMING PARALYZED FROM THE WAIST DOWN. I HAVE A THUMB INJURY AND THE ACCIDENT ALSO RE-ACTIVATED AN OLD CONCUSSION. MY NOSE MUST HAVE HIT THE STEERING WHEEL, AS IT WAS SORE FOR A WEEK. I CAN WALK AROUND AND FUNCTION RIGHT NOW, I JUST CAN'T LIFT ANYTHING. MY CAR IS READY IN THE SHOP, BUT I AM AFRAID TO DRIVE IT, AND I HAVE FIVE YEARS OF PAYMENTS LEFT ON IT. I NEVER WOULD HAVE HIT THE LAMP POST IF MY BRAKES HAD WORKED, AND MY AIRBAGS DID NOT DEPLOY FOR EITHER IMPACT. *TR

NHTSA ODI 10619452

I OWN A 2013 FORD FUSION, I HAVE HAD A VERY SERIOUS MECHANICAL MALFUNCTION OVER THE PAST 3 WEEKS. THE VEHICLE WILL COMPLETELY SHUT DOWN WHILE OPERATING THE VEHICLE CAUSING THE STEERING WHEEL TO LOCK, BRAKES NOT TO WORK, EMERGENCY BRAKE NOT WORK AND FINALLY THE AIR BAGS DO NOT DEPLOY. I HAVE TAKEN THE VEHICLE BACK TO THE DEALERSHIP WHERE I PURCHASED IT FROM ON 2 OCCASIONS. THE FIRST TIME WAS MARCH 28TH AND AFTER HAVING THE CAR FOR 7 HOURS I WAS TOLD THAT THEY DIDN?T HAVE TIME TO LOOK AT IT AND THAT I SHOULD BRING IT BACK NEXT WEEK. I ASKED THEM WHAT I WAS SUPPOSED TO DO IF IT HAPPENED AGAIN AND I WAS TOLD ?KEEP TRYING TO RESTART THE CAR? AND BRING IT BACK NEXT WEEK. THE WEEK OF THE 31ST THRU THE 4TH I HAD TWO MORE OCCASIONS WHERE THE CAR SHUT DOWN. I TOOK THE CAR IN ON APRIL 4TH AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. I ASKED FOR A RENTAL OR A LOANER CAR AND WAS TOLD THAT THEY DIDN?T HAVE ANY. I DIDN?T DRIVE THE CAR THAT WEEKEND BECAUSE I DIDN?T FEEL SAFE PUTTING MY FAMILY IN IT. ON APRIL 7TH I WAS DRIVING HOME FROM WORK WHEN THE CAR SHUT DOWN AND AS A RESULT I WENT THROUGH A 6 FOOT TALL STONE WALL THAT WAS REINFORCED BY REBAR. I WAS LUCKILY NOT INJURED, I HIT THE WALL BETWEEN 20-25 MPH AND HAD NO AIRBAG DEPLOYMENT. I HAVE TALKED TO THE DEALERSHIP WHERE I PURCHASED THE CAR AND WAS TOLD THAT THIS IS SOMETHING THAT FORD MOTOR COMPANY TAKES CARE OFF. I HAVE CONTACTED FORD AND SPOKE WITH DIVANA IN THE LEGAL DEPARTMENT AND WAS TOLD THAT THIS IS A PRODUCT LIABILITY WITH THE CAR. THIS WAS ON APRIL 8TH . ON APRIL 11TH I WAS CONTACTED BY FORD AND TOLD THAT THERE IS NOTHING THAT THEY CAN DO AND THAT I SHOULD CALL THEM BACK IF IT HAPPENS AGAIN. I POSED THE QUESTION IF I WERE DRIVING AT 75 MPH A HIT A 18 WHEELER WHAT WAS I SUPPOSED TO DO. I GUESS THEY WOULDN?T HAVE TO WORRY ABOUT A COMPLAINT. *JS

NHTSA ODI 10579691