Dec 8, 2018Transmission & drivetrainFuel system
MY CAR IS MISSING/STUTTERING, THE FUEL GAUGE DOESN'T SHOW THE ACCURATE MILES TO EMPTY, AND MY CAR SHUTS OFF WHILE I'M DRIVING BOTH LOCALLY AND ON THE HIGHWAY. I'VE ALMOST BEEN IN TWO WRECKS BECAUSE THE CAR KEEPS SHUTTING OFF. WHEN I PUT GAS IN THE VEHICLE THE CAR WON'T IMMEDIATELY CRANK. I HAVE TO TRY TO CRANK IT ABOUT 3 TIMES BEFORE IT STARTS. MY CAR DOES A LOT OF THE SAME THINGS THAT ARE LISTED IN RECALL # 18V735.
NHTSA ODI 11157026
Dec 8, 2018Steering
ELECTRIC STEERING RACK MALFUNCTIONS, FAILING TO COME ON, AND DISPLAYS 'STEERING FAULT' ON THE INFORMATION DISPLAY. LATELY IT FAILS TO TURN ON EVERY TIME I START THE VEHICLE, ONLY WORKING AFTER I TURN THE CAR OFF AND ON AGAIN. I HAVE HAD THIS PROBLEM FOR OVER A YEAR, BUT UNTIL RECENTLY IT WAS INFREQUENT. I AM NOW CONCERNED I WILL BE STRANDED OR THAT IT WILL FAIL WHILE DRIVING, POTENTIALLY CAUSING SERIOUS INJURY.
NHTSA ODI 11157083
Dec 6, 2018Electrical system
WHILE IN MOTION, RADIO / NAVIGATION SYSTEM NOTIFIES OF ERROR IN "911 ASSIST" SYSTEM AT WHICH POINT ALL AUDIO QUEUES FROM SYSTEM GO IN ACTIVE, INCLUDING NAVIGATION PROMPTS, RADIO, PHONE (IF CONNECTED) ETC... THIS RANDOMLY MAY OCCUR AND TYPICALLY WILL NOT RESOLVE ITSELF TILL AFTER A SHUT DOWN PERIOD OF A NUMBER OD HOURS.
NHTSA ODI 11156603
Dec 5, 2018Fuel system
THE ENGINE STALLED WHILE PULLING INTO PARKING LOT. I TURNED OFF THE CAR, PUT IT IN PARK, AND WAS ABLE TO RESTART THE ENGINE. CHECK ENGINE LIGHT WAS ON WITH CODE P144A. I TOOK IT TO A FORD DEALERSHIP AND THEY REPLACED THE PURGE VALVE. THEY CLAIMED IT WAS NOT COVERED BY THE RECALL FOR THE PURGE VALVE BECAUSE IT HAD A DIFFERENT DIAGNOSTIC CODE (RECALL #18S32). NO ONE WAS EVER ABLE TO EXPLAIN HOW THE PROBLEM WITH MY CAR WAS DIFFERENT FROM THE DESCRIPTION OF THE RECALL PROBLEM, HOWEVER.
NHTSA ODI 11156432
Dec 3, 2018Steering
TAKATA RECALL VEHICLE ONLY HAS 72,000 MILES N THE ELECTRIC POWER STEERING MOTOR CLANKS CAN'T REPLACE MOTOR HAVE TO REPLACE WHOLE RACK SYSTEM N AT ANYTIME WHILE DRIVING IT CAN LOCK UP N CAUSE A ACCIDENT
NHTSA ODI 11155781
Nov 30, 2018Engine
TL* THE CONTACT OWNS A 2013 FORD FOCUS ELECTRIC. WHILE DRIVING 55 MPH, THE STOP ENGINE NOW WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO VANCOUVER AUTO GROUP (6804 NE 40TH ST, VANCOUVER, WA 98661, 360-992-7285) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. REPAIRS WERE MADE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 41,000.
NHTSA ODI 11155246
Nov 28, 2018Steering
STEERING LOCKED UP WHILE BACKING OUT OF PARKING SPOT. LUCKY WAS ABLE TO DRIVE IT FORWARD BACK INTO SPOT. STEERING FLUID AT APPROPRIATE LEVEL, MORE THAN JUST A FAIL IN POWER STEERING. TWENTY-FOUR HOURS LATER CAR WILL START AND EVEN GO INTO GEAR, BUT STEERING LOCKED.
NHTSA ODI 11154542
Nov 22, 2018Steering
POWER STEERING ASSIST FAILED FOR SEVERAL MINUTES. STEERING EFFORT WAS EXTREMELY HIGH DURING THIS PERIOD (FAR HIGHER THAN OLD MANUAL STEERING CARS). POWER ASSIST RECOVERED AFTER STOPPING THE CAR AND RE-STARTING.
NHTSA ODI 11153215
Nov 22, 2018Steering
STEERING IS LOCKED AND WILL NOT TURN. MESSAGE APPEARED THAT STATED STEERING LOSS STOP SAFELY. VEHICLE IS NOT DRIVABLE, IF I WAS DRIVING WHEN THIS HAPPENED I WOULD HAVE CRASHED. VEHICLE ONLY HAS 74000 MILES ON IT.
NHTSA ODI 11153235
Nov 21, 2018Fuel system
I HAD MY CHECK ENGINE LIGHT ON WENT TO FORD DEALERSHIP WAS TOLD IT WAS CANNISTER PURGE VALVE, HAD IT REPAIRED OUT OF WARRANTY. RECENTLY FORD HAS NOW RECALLED THE VEHICLE FOR THE SAME PART, RECALL #18S32. FORD HAS REFUSED TO REFUND COST OF REPAIR BECAUSE"CODE" WAS NOT THE SAME AS ONES ON RECALL, BUT RECALL STATES THAT DOES NOT NEED TO BE THE CASE. I WANT A REFUND AND NEED HELP, THANK YOU.
NHTSA ODI 11153040
Nov 20, 2018Traction Control SystemEngineFuel system
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED. THE CONTACT STATED THAT THE TRACTION CONTROL, "SERVICE ENGINE NOW", AND "HILL ASSIST IS NOT SUPPORTED" WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED TWICE WITHIN FIFTEEN MINUTES. LARRY H. MILLER FORD (11595 6TH AVENUE, LAKEWOOD, COLORADO 80215, (720) 643-1545), PHIL LONG FORD OF DENVER (7887 WEST TUFTS AVENUE, DENVER, COLORADO 80123, (855) 981-0291), AND O'MEARA FORD (400 WEST 104TH AVENUE, NORTHGLENN, COLORADO 80234, (303) 254-5000) WERE MADE AWARE OF THE FAILURE ALONG WITH SEVERAL OTHER UNKNOWN FORD DEALERS IN COLORADO AND STATED THAT THE VEHICLE WOULD NOT BE ASSESSED AND/OR DIAGNOSED UNTIL NOVEMBER 26, 2018. IN ADDITION, THE DEALERS STATED THAT THEY WERE "BACKLOGGED" WITH VEHICLES AND WOULD BE UNABLE TO PERFORM THE NECESSARY REPAIRS. THE VEHICLE WAS RECALLED PER NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 55,364. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 11152915
Nov 19, 2018
BATTERY CHARGER OVER HEATED AND MELTED CHARGER CAUSING DAMAGE TO THE CHARGER UNABLE TO USE AND TO MY OUTLET.
NHTSA ODI 11152559
Nov 14, 2018Transmission & drivetrain
WHEN ACCELERATING FROM A STOP SIGN/ LIGHT, THE CAR SHAKES VIOLENTLY. I'VE HAD THE CAR IN THE SHOP MULTIPLE TIMES WHERE THE INFORMATION ON THE BILL STATES "CLUTCH MISFIRE". THE FIX IS TEMPORARY, LASTING A MONTH OR TWO, AND THEN THE PROBLEM IS BACK. I'VE HAD THE CAR FOR TWO YEARS AND THIS HAS BEEN A REOCCURRING PROBLEM.
NHTSA ODI 11151540
Nov 13, 2018Transmission & drivetrain
TRANSMISSION SLIPS IN FORWARD GEARS, WILL NOT STAY IN REVERSE.
NHTSA ODI 11151135
Nov 12, 2018Transmission & drivetrain
VEHICLE AUTOMATIC TRANSMISSION FAILS TO SHIFT GEARS CAUSING STALL, SEVERE SHUDDER, INABILITY TO ACCELERATE THROUGH INTERSECTIONS AND ONTO HIGHWAY ON-RAMPS. DEALERS REFUSE WARRANTY SERVICE TO REPAIR CLUTCH ASSEMBLY. DEALERS ACKNOWLEDGE FAULT DUE TO PRECISELY SAME MECHANICAL PROBLEMS WITH 2012 FORD FOCUS MODELS THAT ARE SUBJECT TO RECALL, BUT FOR THIS 2013 MODEL DEALERS REQUIRE REPAIR COST OF $1,300 TO $1,600 FOR PARTS AND LABOR. VEHICLE HAS ONLY ABOUT 65,000 MILES. PROBLEM STARTED CIRCA 11/5/2018 AND PERSISTS INTERMITTENTLY. REVIEW OF FORD FOCUS BLOGS AND OWNER COMMENT WEBSITES INDICATE PROBLEM WELL-KNOWN AND UBIQUITOUS.
NHTSA ODI 11150971
Nov 9, 2018SteeringCrash
MY 2013 FORD FOCUS STEERING WHEEL HAS BEEN LOCKING UP. I WAS DRIVING 75 ON A HIGHWAY AND MY WHEEL LOCKED UP. I LOST CONTROL OF THE CAR, SPINNING SEVERAL TIMES BEFORE LANDING IN A DITCH WITH MY 7 YEAR OLD IN THE BACKSEAT. WE WERE NOT HURT THANKFULLY, BUT IT HAS CAUSED SOME EMOTIONAL TRAUMA FOR MY SON WHO HAD TO RECEIVE COUNSELING. MY CAR WAS CHECKED BY PROFESSIONALS THROUGH FORD COLLISION CENER. I HAD TO GET NEW TIRES AND AN ALIGNMENT, ABOUT $1000 WORTH OF DAMAGE. SINCE NO ONE COULD FIND ANYTHING WRONG WITH MY STEERING I THOUGHT MAYBE IT WAS A FREAK ACCIDENT. MY STEERING WHEEL HAS LOCKED UP SEVERAL TIMES WHEN PUTTING IT IN REVERSE. IT THEN LOCKED UP COMPLETELY WHILE MAKING A LEFT HAND TURN THAT ALMOST ENDED IN ANOTHER WRECK. IT IS THE STEERING MOTOR AND WILL COST ME $1800 TO FIX. I HAVE FILED A CLAIM WITH FORD AND THEY REFUSE TO TAKE RESPONSIBILITY FOR THIS STEERING DEFECT. UPON DOING SOME RESEARCH, THE STEERING MOTOR HAS BEEN A PROBLEM WITH FORD'S FROM 2010-2014, WITH DOCUMENTED CASUALTIES DUE TO THE STEERING LOCKING UP. THIS IS A SERIOUS ISSUE AND SHOULD NOT BE IGNORED ANY LONGER. RECALL THE STEERING MOTORS NOW, TAKE ACTION. I CAN'T EVEN TRADE THIS CAR IN FOR ANOTHER BECAUSE THE PRICE OF THE VEHICLE DETERIORATES WITH EVERY RECALL, INCLUDING THE RECALL OF THEIR FAULTY TRANSMISSION ISSUES. GET THESE CARS OFF THE ROADS, THEY ARE A HAZARD!
NHTSA ODI 11150360
Nov 9, 2018Fuel system
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 35 MPH AND APPROACHING A RED LIGHT, THE VEHICLE ALMOST STALLED. IN ADDITION, THE OIL WARNING INDICATOR ILLUMINATED AND THE RPMS DECREASED. THE CONTACT SWITCHED THE GEAR INTO NEUTRAL AND DEPRESSED THE ACCELERATOR PEDAL IN ORDER FOR THE VEHICLE NOT TO COMPLETELY STALL. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED TWO OTHER TIMES THIS WEEK. THE DEALER (COURTESY FORD/LINCOLN, 1313 NE 122ND AVE, PORTLAND, OR 97230) WAS CONTACTED BY PHONE. THE CONTACT WAS ADVISED NOT TO BRING THE VEHICLE IN BECAUSE THE RECALL DID NOT START UNTIL THE END OF DECEMBER AND PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
NHTSA ODI 11150382
Nov 6, 2018Electrical system
THE RADIO/ENTERTAINMENT SYSTEM OF CAR HAS STOPPED FUNCTIONING. APPROX. 4 MONTHS AGO, RADIO/ENTERTAINMENT SYSTEM WOULD INTERMITTENTLY SHUT DOWN WHILE DRIVING. PRIOR TO THE SHUTDOWN, A VERY LOUD CRACKING NOISE WOULD WAS HEARD THROUGH SPEAKERS. ONLY AFTER TURNING THE VEHICLE OFF AND ON WOULD THE SERVICE RETURN. THE STOPPAGE WOULD OCCUR DAILY WHILE DRIVING, APPROX. 2-3 TIMES A DAY. I CHANGED THE BATTERY 4 WEEKS AGO AND ONCE THAT HAPPENED, THE FREQUENCY OF STOPPAGES INCREASED AND THE NOISE THROUGH THE SPEAKERS BECAME LOUDER. TWO WEEKS AGO, AFTER A VERY LOUD SCREECH, THE RADIO/ENTERTAINMENT SYSTEM CEASED FUNCTIONING. WHEN TURNING ON THE CAR IGNITION, THE ENTERTAINMENT SYSTEM SCREEN WILL ONLY DISPLAY THE TIME AND DATE. NO USE OF RADIO, CD PLAYER, USB PORT AND BLUETOOTH.
NHTSA ODI 11149605
Nov 5, 2018Steering
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING FAULT WARNING INDICATOR ILLUMINATED AND THE STEERING ABILITY SEIZED. THE CONTACT TURNED THE VEHICLE OFF AND ON, BUT THE FAILURE CONTINUED. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 85,900.
NHTSA ODI 11149539
Nov 3, 2018Transmission & drivetrainElectrical systemFuel system
WAS DRIVING TO WORK AND MY CAR WOULD NOT GO . THE RPMS WENT WAY HIGH AND I COULD NOT GO OVER 15 MILES PER HOUR IN MY CAR. ALSO MY AUTOMATIC CLUTCH WAS BAD AND MY STEREO ALSO HAS STOPPED WORKING.
NHTSA ODI 11145103
Nov 1, 2018AirbagsCrash2 injuries
TL* THE CONTACT OWNED A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE WAS INVOLVED IN A CRASH WITH ANOTHER VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT AND A PASSENGER IN THE OTHER VEHICLE SUSTAINED INJURIES WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A TOW YARD. NEITHER THE DEALER NOR MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000. THE VEHICLE WAS DESTROYED.
NHTSA ODI 11144746
Nov 1, 2018Steering
WHILE DRIVING TO WORK ON A CITY STREET MY CAR JUST QUIT ON ME THE DASH INDICATED STEERING WHEEL DEFAULT, I STARTED THE CAR UP HAD NO PROBLEMS SINCE FOUR WEEKS AGO HE DID THE SAME THING MY CAR HAD 77,767 MILES AT THE TIME.
NHTSA ODI 11144811
Oct 31, 2018Steering
RACK AND PINION PARTS GIVE OUT AT 60,000 MILES RESULTING IN POWER STEERING FAILURE. GAVE OUT WHILE STATIONARY.
NHTSA ODI 11144484
Oct 30, 2018Electrical system
INITIALLY, ONCE VEHICLE IS STARTED AND RADIO IS TURNED ON, CRACKLING SOUNDS ARE HEARD ACROSS ENTIRE DASH OF CAR. RADIO STOPS WORKING. SOME DAYS RADIO WORKS, OTHER DAYS LONG STRETCHES OF CRACKLING AND THEN RADIO STOPS. RECENTLY, RADIO DOES NOT WORK AT ALL. WHEN BACK DOOR IS OPENED, SPEAKER IN REAR DRIVER DOOR CRACKLES AND SOUND IS HEARD ALL THE WAY TO THE FRONT DRIVER DOOR AND ACROSS DASH TO THE RADIO. RADIO HAS STOPPED WORKING ALTOGETHER. CANNOT BE TURNED OFF (APPEARS TO BE ON EVEN THOUGH NOT WORKING). EVENTS OCCURRED OVER 2 WEEK PERIOD. NO DIFFICULTY WITH TRANSMISSION, OPERATION OR DASHBOARD. LAST EVENT WITH CRACKLING OCCURRED AS REAR DRIVER SIDE DOOR WAS OPENED TO PUT ITEMS IN BACK SEAT. CAR NOT RUNNING.
NHTSA ODI 11144255
Oct 29, 2018SteeringEngine
HILL START ASSIST LIGHT UNAVAILABLE LIGHT AND SKID LIGHT CAME ON. CAR JOLTS IN IT'S OWN DIRECTION ALL OF A SUDDEN. CLUTCH PROBLEM ALSO. CAR ISN'T DRIVING PROPERLY OR SHIFTING IN GEARS PROPERLY. DRIVING CAR ON STREET. WHEN TURNING CAR WANTS TO GO IN IT'S OWN DIRECTION. SCARY.
NHTSA ODI 11143765