What 2,224 owners told NHTSA about the 2013 Ford Explorer Police Intercept

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. AFTER ATTEMPTING TO ACCELERATE, THE VEHICLE HESITATED TO RESPOND. THE CONTACT HEARD A WHINING NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE ENGINE COMPUTER WAS FLASHED, BUT THE FAILURE CONTINUED. WHILE DRIVING, AN EGG LIKE ODOR WAS PRESENT INSIDE THE VEHICLE. THE CONTACT WAS INFORMED BY THE DEALER THAT THE ODOR WAS DUE TO A FAILED OVERFLOW JAR FOR THE RADIATOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 813.

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WINDSHIELD MOLDING ON DRIVER SIDE SUDDENLY DETACHED AND WENT FLYING OFF ON THE HIGHWAY. PLASTIC MOLDING IS ATTACHED AND GLUED. PLASTIC AND GLUE APPEARED TO BREAK / MELT UNABLE TO HOLD THE MOLDING IN PLACE. IT IS A CRITICAL HAZARD AS THE FLYING MOLDING CAN HIT A VEHICLE / PERSON CAUSING A SERIOUS ACCIDENT OR HARM. LAST YEAR, THE MOLDING ON THE PASSENGER SIDE WAS REPLACED BY THE DEALERSHIP AS IT WAS LOOSE. DEALER NOTED THAT 1) THE MOLDING ON THE EXPLORER WAS A BAD, PLASTIC MADE PART, THAT BEEN REPLACED ON OTHER EXPLORERS AS THE MOLDING WENT FLYING OFF ON THE HIGHWAY, AND 2) THERE MAY BE WATER DAMAGE TO THE VEHICLE DUE TO THE MISSING PART. FLYING OBJECTS ON A HIGHWAY ARE SERIOUS HAZARDS THAT CAN CAUSE SERIOUS ACCIDENTS, EVENT DEATH. FORD NEEDS TO RECALL THE PLASTIC MADE PARTS AND FIND A WAY TO ATTACH A MOLDING THAT DO NOT BREAK / MELT. I AM SERIOUSLY CONCERN FOR THE SAFETY OF OTHER AND THE LIABILITY RISK THE INHERENT LIABILITY TO THE OWNERS OF EXPLORERS IF AN ACCIDENT OR HARM IS CAUSED BY SUCH DEFECTIVE PART.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 20,000.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR AJAR WARNING LIGHT ILLUMINATED AND THE DOME LIGHT REMAINED ILLUMINATED. THE CONTACT MENTIONED THAT THE DOOR WAS CLOSED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.

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I HAVE A 2013 FORD EXPLORER WITH 44,000 MILES AND SENT IT TO THE DEALER. THE DEALER SAID THE POWER STEERING GEAR BOX IS NOT FUNCTIONING AND NEEDS TO BE REPLACED. THERE IS A RECALL ON FORD EXPLORER'S FOR THE 2011-2013 MODELS FOR THE "POWER STEERING ASSIST FAULT", WHICH DID COME ON AND THE POWER STEERING FAILED IN MY VEHICLE. I CONTACT FORD DIRECTLY AND THEY WERE OF NO HELP AND OFFERED NO ASSISTANCE.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. UPON INSPECTION, THE CONTACT NOTICED THAT THERE WAS WATER WHERE THE SPARE TIRE WAS LOCATED. AS A RESULT, THERE WAS MOISTURE ON THE CARPET. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.

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VEHICLE RECENTLY STARTED FILLING WITH FUMES, SEEMINGLY EXHAUST FUMES, WHILE AC UNIT ON AND VEHICLE MOVING. CONTINUED WHILE STATIONARY. FUMES STOPPED COMING IN WHEN AC UNIT TURNED OFF. FUMES WERE SICKENING. DRIVING AT ABOUT 25-30 MPH IN TOWN.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHEN THE CONTACT ENTERED THE VEHICLE, THE INTERNAL LIGHTING REMAINED ILLUMINATED. THE CONTACT DROVE AWAY AND NOTICED THAT THE DOOR AJAR WARNING INDICATOR ILLUMINATED AND THE DOOR CHIME SOUNDED; HOWEVER, THE DOOR WAS SHUT. THE CONTACT PARKED THE VEHICLE AND, EVERY TIME THE LOCK BUTTON WAS DEPRESSED, THE DOOR WOULD NOT LOCK. THE CONTACT PULLED THE KEY OUT OF THE IGNITION AND OPENED THE DOOR. THE CONTACT TURNED THE VEHICLE ON AGAIN AND IT STARTED NORMALLY. THE CONTACT STATED THAT THIS WAS THE SECOND TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER AND IT WAS DIAGNOSED THAT THE LATCH CONNECTOR WAS DIRTY. THE LATCH CONNECTOR WAS CLEANED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 14,700.

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WHILE DRIVING ON THE HIGHWAY THE MOLDING AROUND THE WINDSHIELD DETACHED, BROKE IN HALF AND FLEW OFF THE VEHICLE. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME.

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PAINT IS BUBBLING AND SEPARATING FROM THE FRONT OF THE HOOD ON THE TOP AND UNDERNEATH OF THE SURFACE. NO BREAK IN PAINT NOTICED FROM THE SURFACE. SHOWED TO DEALER AND THEY SENT ON TO FORD WITH NO RESOLUTION.

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IN SEPTEMBER 2014 THE DRIVER'S SIDE "A" PILLAR COVER/EXTERIOR WINDSHIELD MOLDING FLEW OFF OF MY 2013 EXPLORER. I WAS GOING APPROXIMATELY 55MPH ON A TWO LANE HIGHWAY. IT WAS REPLACED BY THE FORD DEALERSHIP AT NO COST BECAUSE WE HAD JUST PURCHASED THE VEHICLE. FAST FORWARD TO MAY 2016 AND THE PASSENGER SIDE "A" PILLAR COVER/EXTERIOR WINDSHIELD MOLDING BLEW OFF ON THE SAME TWO LANE HIGHWAY GOING APPROXIMATELY 55MPH. I AM CURRENTLY WORKING WITH THE DEALERSHIP TO HAVE THIS REPAIRED OUT OF POCKET.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. EVERY TIME THE KEY WAS IN THE IGNITION SWITCH, THE DOOR AJAR AND DRIVER SWITCH TO PARK WARNING INDICATORS ILLUMINATED. ALSO, THE CHIME SOUNDED WHEN THE DOOR WAS CLOSED. THE CONTACT STATED THAT THE SAME FAILURE OCCURRED EVERY DAY FOR THE PAST TWO WEEKS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

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FOR THE LAST TWO WEEKS THE "DOOR AJAR"LIGHT STAYS ON AFTER STARTING ENGINE AND CLOSING DOOR. DOOR IS PROPERLY CLOSED BUT INDICATOR ON DASH REMAINS ON. INTERIOR LIGHTS STAY ON. DOORS WILL NOT LOCK WHEN DRIVING. CHIME REMINDER DINGS, AND A MESSAGE TO PUT CAR IN PARK WILL APPEAR IN DISPLAY SCREEN. THIS ALL HAPPENS WHEN ATTEMPTING TO DRIVE. VERY DISTRACTING AND DANGEROUS. DON'T KNOW IF DOOR WILL STAY CLOSED IN EVENT OF ACCIDENT AND SITTING AT STOP LIGHTS IN CERTAIN AREAS WITH DOOR UNLOCKED IS NOT SAFE.

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DOOR AJAR NOTIFICATION, STAYS ON EVEN THOUGH DOOR IS SECURE, CAUSING POWER FAILURE FROM BATTERY DRAINAGE ,

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DRIVING APPROX 45MPH THROUGH TOWN ON A MULTI-LANE ROADWAY, STEERING BECAME VIRTUALLY IMPOSSIBLE, NEARLY LOCKING UP. WAS ABLE TO MANEUVER VEHICLE OFF THE ROAD WITHOUT DAMAGE OR INJURY. VEHICLE WAS TOWED BY TOWING COMPANY TO NEAREST FORD DEALERSHIP AWATING EVALUATION/REPAIR AT THIS TIME.

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PAINT IS BUBBLING AND SEPARATING FROM THE FRONT OF THE HOOD ON THE TOP AND UNDERNEATH OF THE SURFACE. VEHICLE IS STATIONARY.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE LOST POWER. THE VEHICLE ALSO HESITATED BEFORE ACCELERATING. IN ADDITION, THE CONTACT NOTICED AN ABNORMAL NOISE COMING FROM THE ENGINE COMPARTMENT AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT VARIOUS SLOW SPEEDS AND TURNING, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

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I WAS DRIVING ON THE HIGHWAY DOING 65 MPH AND MY DRIVER SIDE MOLDINGS/TRIM ON THE DRIVER SIDE OF THE WINDSHIELD FLEW OFF, WHICH CAUSED THE TRUCK BEHIND ME TO HAVE TO SWERVE. HAD IT BEEN A SEDAN OR COMPACT CAR IT WOULD HAVE CAUSE ACCIDENT. LUCKILY IT DIDN'T IN THIS CASE. I CALLED THE DEALERSHIP AND WAS TOLD THAT THIS IS COMMON AND IT A DEFECT IN THE DESIGN, THE MANUFACTURER IS AWARE AND THE NEW DESIGN KEEPS THE AIR FROM GETTING BEHIND THE MOLDING CAUSING IT TO COME OFF. IF THE MANUFACTURER IS AWARE, WHY HAS THERE NOT BEEN A RECALL AS THIS COULD HAVE CAUSE OR COULD CAUSE AN ACCIDENT.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING THE VEHICLE OR WHEN THE VEHICLE WAS PARKED OR IDLING, THE CONTACT NOTICED A STRONG ODOR OF FUEL INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,022.

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PIECE OF TRIM ALONG THE WIND SHIELD FLEW OFF WHILE DRIVING ON AN INTERSTATE HIGHWAY AT 65 M.P.H.

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GETTING EXHAUST FUMES IN THE CABIN OF VEHICLE AT TIMES. SOMETIMES SO BAD THAT IT MAKES YOU SICK NAUSEOUS AND HEADACHES. FORD REFUSES TO FIX PROBLEM UNDER THERE WARRANTY. IT HAPPENS AT ANY TIME SLOW OR AT HIGHWAY SPEEDS WHEN USING THE AC OR HEATER IT IS EVEN WORSE.

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TL* THE CONTACT OWNED A 2013 FORD EXPLORER. WHILE DRIVING 25 MPH, THE AIR BAGS DEPLOYED WITHOUT WARNING. AS A RESULT, THE CONTACT BECAME UNCONSCIOUS AND CRASHED INTO A FRONT PORCH. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES TO THE FACE AND NOSE, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.

NHTSA ODI 10863419

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL BECAME EXTREMELY HARD TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND VERIFIED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 75,000.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. UPON EXITING THE VEHICLE, THE DRIVER SIDE DOOR LATCH FAILED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

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