Home · 2013 Ford Explorer Police Intercept · Complaints

What 2,224 owners told NHTSA about the 2013 Ford Explorer Police Intercept

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (2,224)Crash / fire / injury (78)Steering (832)Body & structure (436)Engine (224)Electrical system (160)Fuel system (153)Transmission & drivetrain (119)Suspension (79)Engine & cooling (67)Visibility & wipers (62)Electronic Stability Control (esc) (45)

Newest first · 2,224 complaints · page 77 of 89

Jul 12, 2016Transmission & drivetrainSpeed controlEngine

DELAY OR LAG UNDER HEAVY ACCELERATION, WAS MAKING A LEFT ONTO INCOMING TRAFFIC FROM A COMPLETE STOP, SHOULD HAVE HAD ENOUGH TIME UNDER NORMAL CIRCUMSTANCES TO MAKE THE TURN BUT THERE WAS ABOUT A 3 SECOND DELAY BEFORE THE ENGINE REALLY KICKED IN AND STARTED ACCELERATING AND ENDED UP ALMOST CAUSING AN ACCIDENT, I'VE NEVER FELT SO POWERLESS TO DO ANYTHING OTHER THAN VEER OUT OF THE LANE TO AVOID GETTING HIT

NHTSA ODI 10884378

Jul 10, 2016

WHEN ACCELERATING EXHAUST FUMES ENTER THE CABIN OF THE VEHICLE. THE SMELL IS WORSE IN THE BACKSEAT OF THE VEHICLE THAN THE FRONT. THIS EXPLAINS THE HEADACHES AND NAUSEA MY DAUGHTER EXPERIENCES ON OUR WAY TO CHILDRENS HOSPITAL IN PITTSBURGH! 😡 AND THE FRONT PASSENGERS HEADACHES. MY VEHICLE HAS 49,000 MILES ON IT. I'M FURIOUS AND OUTRAGED THAT FORD DOESN'T CARE TO FIX THIS, ESPECIALLY WITH ALL THE COMPLAINTS AND AWARENESS OF THE PROBLEM. I WILL BE DOING A CARBON MONOXIDE TEST TOMORROW; BORROWING A TESTER FROM THE FIRE DEPART.

NHTSA ODI 10883793

Jul 8, 2016SteeringTransmission & drivetrain

36,000 MILES ON MY 2013 FORD EXPLORER. STARTED UP MY CAR AND WENT TO BACK UP AND I HAD NO POWER STEERING. MY CAR WAS BUILT AFTER THE CUT OFF OF THE RE-CALL AND WILL BE HAVING IT LOOKED AT AND FIXED ON MONDAY. FORD NEEDS TO EXTEND THE RE-CALL TO LATER MODELS AS THIS PROBLEM IS EFFECTING A LOT MORE FORDS THEN THEY THOUGHT. THIS IS OUT RIGHT WRONG OF FORD.

NHTSA ODI 10883500

Jul 8, 2016Body & structure

MY FORD EXPLORER LTD. IS ABOUT 3.5 YRS. OLD. EVER SINCE IT HIT ABOUT 40,000 MILES, THE PAINT ON THE HOOD HAS STARTED TO BUBBLE AND IS PEELING/CHIPPING OFF FROM THE FRONT EDGE. THIS IS A KNOWN ISSUE THAT FORD IS REFUSING TO ADDRESS. A SIMPLE GOOGLE SEARCH BRINGS UP A NUMBER OF RESULTS OF PEOPLE HAVING SIMILAR ISSUES (HTTPS://WWW.GOOGLE.COM/?GWS_RD=SSL#Q=FORD%20EXPLORER%20PAINT%20BUBBLING). IT'S VERY TROUBLING THAT A $45,000 CAR THAT IS ONLY A FEW YEARS OLD ALREADY HAS BUBBLING PAINT AND A CORRODING HOOD AND THAT IT SEEMS TO BE A PERVASIVE ISSUE THAT MANY OWNERS ARE DEALING WITH. WHILE THE DAMAGE IS NOT THAT EXTENSIVE RIGHT NOW, IT GETS WORSE EACH DAY AND IS GOING TO EVENTUALLY LEAD TO RUST AND COMPLETE CORROSION IF IT'S NOT DEALT WITH UPFRONT. I'VE ATTACHED A COUPLE PHOTOS THAT SHOWS THE CURRENT STATE AT ABOUT 61,000 MILES. I'VE TRIED TO REACH OUT TO FORD A NUMBER OF TIMES AND THE ONLY RESPONSE I CAN GET FROM THEM IS THAT IT'S THE DEALERSHIP'S ISSUE WHETHER THEY CAN DO ANYTHING FOR IT AND WHEN I'VE BROUGHT IT TO A DEALERSHIP THEY SAY THEY CAN'T DO ANYTHING BECAUSE FORD TELLS THEM NOTHING IS COVERED.

NHTSA ODI 10883637

Jul 7, 2016Engine & cooling1 injury

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, AN EXHAUST FUME ODOR ENTERED INTO THE CABIN OF THE VEHICLE. AS A RESULT, THE CONTACT BECAME NAUSEATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.

NHTSA ODI 10883250

Jul 7, 2016

OUR 2013 FORD EXPLORER HAS BEEN DEFECTIVE SINCE WE PURCHASED THE SUV IN MAY 2013. THE MAIN COMPLAINT IS AN EXHAUST SMELL INSIDE THE CABIN WITH AND/OR WITHOUT THE REAR PASSENGER CLIMATE CONTROL SYSTEM SWITCHED ON. THE EXHAUST SMELL IS SO SEVERE AT TIMES IT CAUSES NAUSEA, DIZZINESS, AND HEADACHES. THIS CONDITION USUALLY OCCURS WITH THE VEHICLE IN MOTION,AND DURING LIGHT HIGHWAY DRIVING CONDITIONS USING NORMAL ACCELERATION. DURING LANE CHANGES OR HEAVY ACCELERATION THE CONDITION IS WORSE AND REQUIRES THE WINDOWS TO BE LOWER TO VENT THE EXHAUST FROM THE CABIN.

NHTSA ODI 10883406

Jul 7, 2016Engine

DEFECTIVE THROTTLE BODY. VEHICLE UNEXPECTEDLY SHUTS OFF. THIS HAS HAPPENED WHILE TURNING IN FRONT OF ON COMING TRAFFIC LUCKILY THE VEHICLE WAS ABLE TO COAST TO THE SHOULDER. HAS ALSO HAPPENED ON THE FREEWAY AND IN THE MIDDLE OF AN INTERSECTION. IT HAS HAPPENED AT LEAST A DOZEN TIMES. ALL POWER TO VEHICLE IS LOST. PART FOR VEHICLE IS CURRENTLY ON NATIONAL BACK ORDER WHICH INDICATES THAT THERE MIGHT BE MORE PROBLEMS WITH THIS PART ON OTHER VEHICLES AND NOT JUST MINE.

NHTSA ODI 10883465

Jul 6, 2016

SMELL GAS INSIDE THE VEHICLE. I TAKE TWICE INDICATE THAT YOU HAVE PLACED PIECES BUT THE CONTINUOUS SMELL

NHTSA ODI 10882852

Jul 6, 20161 injury

THE VEHICLE SUCKS IN EXHAUST. I HAVE TAKEN THE VEHICLE IN 3 TIMES. THE SECOND TIME THEY SUPPOSEDLY FIXED IT BUT IT DOESN'T WORK. I HAVE BAD ALLERGIES. RECIRCULATE USUALLY HELPS BY NOT SUCKING IN THE POLLEN. I CAN'T USE THE RECIRCULATE FEATURE BECAUSE ONCE IT SUCKS IN THE AIR, THEY RECIRCULATE JUST RECIRCULATES THE EXHAUST FUMES. WHEN THE AIR IS LEFT ON NORMAL, I BREATHE IN EXHAUST WHEN I TAKE OF, ESPECIALLY ENTERING A FREEWAY. THIS GIVES A SERIOUS HEADACHE. I HAVE TOLD DAVID SAVONITCH AND JEFF ASHER AT JENNINGS ANDERSON FORD IN BOERNE, TEXAS THAT I AM NOT SATISFIED BUT WAS TOLD THAT THERE IS NO OTHER FIX.

NHTSA ODI 10882878

Jul 6, 2016Engine

EXHAUST FUMES ENTER THE CABIN DURING HARD ACCELERATION. THIS IS MOST NOTICEABLE WHEN ALL WINDOWS ARE CLOSED AND THE CLIMATE CONTROL SYSTEM IS ON. REPRODUCIBLE MOST EASILY WHEN AT 30 MPH OR HIGHER WHEN MERGING ONTO A HIGHWAY. THIS HAS HAPPENED SINCE THE VEHICLE WAS PURCHASED NEW. ONE NOTE: THIS MAY HAPPEN AT ANY SPEED HOWEVER THE VEHICLE IS NOT PUT UNDER MAXIMUM OR NEAR MAXIMUM ACCELERATION UNLESS MERGING ONTO A HIGHWAY OR PASSING.

NHTSA ODI 10882928

Jul 6, 2016

EXHAUST SMELL ENTERING VEHICLE WHEN ACCELERATING. ORIGINAL TSB PERFORMED BUT WAS INEFFECTIVE

NHTSA ODI 10882948

Jul 6, 2016Transmission & drivetrainEngineFuel system

VEHICLE EMITS BAD ODOR UPON HARD ACCELERATION OR ANY OTHER ACTIVITY WHICH PUTS A STRAIN ON THE ENGINE. DEALER DEODORIZED THE EXHAUST SYSTEM WITH SOME PERFUME LIKE SUBSTANCE WHICH STOPPED THE SMELL, BUT PROBABLY NOT THE GAS, FOR A WHILE WHICH SOON WORE OFF AND RETURNED. FORD DOES NOT CLAIM TO KNOW ANYTHING ABOUT THE ISSUE. I'M CONCERNED ABOUT CARBON MONOXIDE AND HAVE THOUGHT ABOUT PUTTING IN A SENSOR TO RECORD THE LEVELS. THERE IS SOMETHING WRONG WITH THE EXHAUST SYSTEM.

NHTSA ODI 10882962

Jul 6, 2016SuspensionEngine & coolingBrakesFuel system

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, AN EXHAUST ODOR EMITTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES, WHEEL BEARING, AND FUEL SENDING UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, A MONTH LATER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

NHTSA ODI 10883018

Jul 6, 2016Steering

VEHICLE WAS PARKED AND WHEN I STARTED TO BACK UP THE MESSAGE CENTER DISPLAYED AND FLASHED POWER ASSIST AND THE STEERING WAS DIFFICULT TO TURN. I PULLED FORWARD INTO THE PARKING SPACE, SHUT THE CAR OFF AND RESTARTED THE VEHICLE. AT THIS POINT THE POWER STEERING RETUNED AND I DROVE IT TO THE DEALERSHIP. FORD HAS A RECALL FOR SIMILAR 2011-2013 EXPLORERS BUT THE VIN CODE SERIES ON MY EXPLORER DOES NOT FALL UNDER THE CURRENT RECALL WHICH IS #14S06. I HAVE ATTACHED A SERVICE INVOICE OF THE REPAIRS DONE WHICH ARE THE EXACT REPAIRS THE RECALL #14S06 CALLS FOR.

NHTSA ODI 10883054

Jul 6, 2016

HAVE A BURNING SMELL IN THE CABIN DURING ACCELERATION. HAVE HAD IT IN THE DEALERSHIP SEVERAL TIMES OVER THREE YEARS. THEY TRIED SEVERAL THINGS LIKE SEALING UNDER BODY OF VEHICLE.THE LAST ANSWER WE GOT FROM THEM IS THAT FORD IS TRYING TO FIGURE OUT THE PROBLEM.

NHTSA ODI 10883140

Jul 6, 2016

WE NOTICED SOMETHING WRONG A FEW WEEKS AFTER WE BOUGHT IT. WHEN ACCELERATING YOU WOULD NOTICE A WEIRD SMELL. THE BEGINNING OF LAST YEAR I RECEIVED A NOTICE OF A CLASS ACTION LAWSUIT INVOLVING MY VEHICLE. ON 4/16/16 I TOOK I TO FORD AND THEY SAID THERE WAS A RECALL, SINCE THEN I'VE TAKEN IT IN 3 TIMES TO FIX THE EXISTING ISSUE. AS OF NOW THERE ARE TIME I STILL GET SOME ODOR

NHTSA ODI 10883162

Jul 5, 2016Engine & cooling

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT ANY SPEED, THE EXHAUST FUMES ENTERED THE VEHICLE THROUGH THE AIR CONDITIONING SYSTEM WHEN THE VEHICLE ACCELERATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000.

NHTSA ODI 10882612

Jul 5, 2016SteeringAirbagsEngine

ONE WEEK AFTER I PURCHASED MY BRAND NEW FORD THE TRANSMISSION STARTED GOING BAD AFTER A MONTH I WAS TOLD THAT IT IS DEFECTIVE AND I HAD A NEW TRANSMISSION INSTALLED MY AIR BAG SENSORS WERE CHANGED CAUSE THEY WERE DEFECTIVE MY TRANSMISSION WAS DAMAGED AGAIN AND WAS REPAIRED AGAIN AND THE FUEL WAS ALSO RECALLED MY FORD STILL GIVE ME A VERY BAD SMELL WHEN DRIVING ON THE HIGHWAY I BELIEVE IT STILL HAS DAMAGE IN THE TRANSMISSION ALSO WHEN I WENT TO GET MY CAR BALANCED WITH FORD THE POWER STEERING PIECE THAT WAS ELECTRIC THAT COST ME ALMOST 1,000.00 PLEASE I CAN TAKE ANY HELP I CAN GET

NHTSA ODI 10882650

Jul 5, 2016

STRANGE GASEOUS FUMES NOTICED IN 2013 FORD EXPLORER - MOST NOTICABLE AT FULL THROTTLE, DRIVING ON HIGHWAY AND COMING TO A STOP. IT PERSISTED FOR COUPLE OF WEEKS SO TOOK CAR TO DEALER 12/29. MECHANIC COULD NOT SMELL ANYTHING AND CAR RETURNED WITH NO FIX. TOOK CAR BACK IN ON JAN 6TH. DEALER NOTIFIED ME OF THE SERVICE NOTIFICATION AND PERFROMED A FIX INCLUDING EXHAUST REPLACEMENT. PROBLEM WAS THEN RESOLVED BUT I HAD TO PAY FOR TEH ISSUE WHICH WAS OBVIOUSLY ALREADY KNOWN.

NHTSA ODI 10882675

Jul 5, 2016

STRONG ODOR OF FUMES WHEN ACCELERATING, PASSING.

NHTSA ODI 10882738

Jul 5, 2016

WHEN ACCELERATING FROM LESS THAN ~35 MPH TO HIGHER THAN ~55 MPH THE CABIN FILLS WITH EXHAUST SMELL.

NHTSA ODI 10882745

Jul 5, 2016

MY 2013 FORD EXPLORER XLT HAS AN EXHAUST SMELL THAT ENTERS CAR WHEN COMING TO A STOP.BROUGHT IT TO SEVERAL DEALERSHIP EXPLAINING PROBLEM ONE TIME THEY CHANGED MOLDINGS AND BODY PARTS BUT DID NOT RESOLVE ISSUE ANOTHER TIME THEY CHANGED CABIN FILTER BUT DID NOT RESOLVE. ANOTHER DEALERSHIP THEY COULDN'T FIND PROBLEM. THIS NEEDS TO RESOLVED I SPENT A LOT OF MONEY ON THIS VEICHLE. THE SMELL ENTERS VEICHLE WHEN COMING TO A COMPLETE STOP THIS PROBLEM BEEN HAPPENING FOR COUPLE YEARS

NHTSA ODI 10882806

Jul 2, 2016Suspension

FRONT SUSPENSION MAKES NOISES WHEN DRIVING OVER A BUMP. BILL FLICK FORD WANTS TO CHARGE MONEY IN ORDER TO LOOK AT A DEFECT IN THE SUSPENSION. WHEN I REPORTED THE ISSUE THE FORD EXPLORER HAD IT WAS STILL UNDER WARRANTY. THE WORKERS ALSO SAID THAT IT WAS COMMON FOR THE 2013 FORD EXPLORER TO HAVE THE SUSPENSION PROBLEMS.

NHTSA ODI 10882307

Jun 30, 2016Transmission & drivetrainEngineFuel system

FUEL THROTTLE BODY ERROR P2111 HAS HAPPENED 5 TIMES IN 3 DAYS, CAUSING GREAT DISTRESS TO ME AND MY FAMILY. THIS IS A POTENTIALLY DEADLY DEFECT AND IT SEEMS MANY OTHERS ARE HAVING THE SAME ISSUE. WHAT OCCURS IS THAT A WRENCH APPEARS ON SCREEN WITH THE ERROR MESSAGE "TERRAIN MANAGEMENT SYSTEM FAULT" AND THE VEHICLE GOES INTO "LIMP MODE," EVEN AT HIGHWAY SPEEDS, CAUSING THE ACCELERATOR PEDAL TO BECOME UNRESPONSIVE.

NHTSA ODI 10881925

Jun 29, 2016Electrical system

DRIVER SIDE DOOR AJAR SWITCH IS MALFUNCTIONING. DASH DISPLAY AND WARNING CHIMES WARNING ME THAT THE DOOR IS OPEN WHEN ITS CLOSED. **THIS SHOULD BE A RECALL BECAUSE OF THE HUNDREDS OF PEOPLE THAT ARE EXPERIENCING THIS. HARD TO FIND AFTERMARKET PARTS AND FORD DEALERS WANT $475 TO FIX IT! B.S.!!! RECALL IT. LOSING FAITH IN FORD! SAD!

NHTSA ODI 10881616

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Working with the data? Download all 2,224 complaints as CSV · fetched from NHTSA July 23, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2013 Ford Explorer Police Intercept verdict →