What 351 owners told NHTSA about the 2013 Dodge Journey

TL* THE CONTACT OWNED A 2013 DODGE JOURNEY. WHILE DRIVING 15 MPH AND TURNING LEFT, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. ALL THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT. THE CONTACT SUSTAINED INJURIES TO THE HEAD, FACE, NECK, SPINE, KNEE, AND CHEST, AS WELL AS LOST CONSCIOUSNESS. MEDICAL ATTENTION WAS REQUIRED AND THE CONTACT WAS TRANSPORTED TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INSURANCE FACILITY WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT FAILED TO ASSIST. A DEALER WAS CONTACTED, BUT COULD NOT EXPLAIN WHY THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

NHTSA ODI 10980492

ON SEPTEMBER 28 2016 2:30 PM RIDING NORTH ON HWY 59 FROM KINGWOOD WE HAD JUST PASSED THRU SHEPPARD TX. WE HAD BEEN ON CRUISE AT 70 MPH SINCE CLEVELAND TX WHEN WE HEARD A LOUD EXPLOSION MY HEAD REST HAD EXPLODED AND PUSHED MY HEAD FORWARD FAST. MY HUSBAND WAS DRIVING AND HE THOUGHT I HAD BEEN SHOT BY A STRAY BULLET THE WAY MY HEAD BOLTED FORWARD.

NHTSA ODI 10925749

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES MALFUNCTIONED AND THE VEHICLE CRASHED INTO A TRAILER. THE DRIVER SUSTAINED INJURIES TO THE LEGS AND BACK, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND A POLICE REPORT WAS FILED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE BRAKE MASTER CYLINDER ROD FAILED AND CAUSED THE BRAKES TO MALFUNCTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

NHTSA ODI 10907697

TL* THE CONTACT OWNED A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 60 MPH, THE STABILITY CONTROL FAILED WITHOUT WARNING. THE CONTACT ATTEMPTED TO APPLY THE BRAKES; HOWEVER, THE BRAKES FAILED AND A CRASH OCCURRED. THE CONTACT WAS UNABLE TO PROVIDE DETAILS OF THE CRASH AND HOW SHE RECEIVED HEAD INJURIES AND LOST CONSCIOUSNESS. THE VEHICLE WAS TOWED AND DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED FACIAL, NECK, TONGUE, AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS LATER INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE VEHICLE WAS TOTALED BEFORE A REMEDY WAS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.

NHTSA ODI 10906966

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING 25 MPH, THE VEHICLE JERKED VIOLENTLY. THE CONTACT LOST CONTROL OF THE STEERING WHEEL AND CRASHED INTO A CONCRETE BARRIER. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE INSTRUMENT PANEL LIGHTS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 10/18/16*LJ THE CONSUMER STATED SHE EXPERIENCED A TIRE BLOW OUT, AND THE ALTERNATOR AND BATTERY NEEDED TO BE REPLACED. UPDATED 10/25/16.*JB

NHTSA ODI 10873104

I WAS TRAVELING TO WORK ON THE CITY STREET IN MY 2013 DODGE JOURNEY SXT, A PERSON RAN THE RED LIGHT AND STRUCK ME NEAR THE GAS TANK AND THEN STRUCK ME A SECOND TIME IN THE FRONT DRIVERS SIDE OF THE VEHICLE. SIX OF THE AIR BAGS DEPLOYED, THE VEHICLE WAS TOTALED IN THE CRASH. I AM WRITING THIS BECAUSE I KNOW THAT I AM HERE TODAY DUE TO THE BUILD OF THE 2013 DODGE JOURNEY SXT. I WAS SO SURPRISED THAT I WENT OUT AND PURCHASED ANOTHER DODGE JOURNEY.

NHTSA ODI 10854046

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE PARKING THE VEHICLE, THE BRAKES DID NOT RESPOND AND THE VEHICLE CRASHED INTO A BRICK WALL. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS TOWED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

NHTSA ODI 10824101

OWN A DODGE JOURNEY SXT AWD 2013. RECEIVED RECALL NOTIFICATION R61/NHTSA RECALL 15V-675 ON DECEMBER 27, 2015 REGARDING POSSIBLE ANTI-LOCK BRAKE SYSTEM (ABS) AND ELECTRONIC STABILITY CONTROL (ESC) SYSTEMS FAILURE. I HAD AN ACCIDENT WITH THIS VEHICLE ON JULY 28, 2015 (REAR-ENDED ANOTHER VEHICLE, TRIED TO AVOID COLLISION, BUT VEHICLE DID NOT REACT AS EXPECTED) CAUSING A TOTAL DAMAGE TO THIS VEHICLE OF APP. $ 5,000. I HAVE 33 YEARS OF DRIVING EXPERIENCE AND NEVER HAD AN ACCIDENT UNTIL THAT DAY. I COULD NOT EXPLAIN TO THE INVESTIGATING POLICE DEPARTMENT NOR TO MY INSURANCE COMPANY WHY THIS ACCIDENT HAPPENED. I TRIED TO CONTACT THE FCA (DODGE) CUSTOMER SERVICE/RECALL CENTER, BUT DID NOT RECEIVE A RESPONSE YET.

NHTSA ODI 10816764

WITHOUT WARNING ONE DAY THE CAR STARTED SMOKING THEN CAUGHT ON FIRE RIGHT WHILE I WAS DRIVING ON THE HWY. I QUICKLY JUMPED OUT ON THE HWY ALMOST INTO TRAFFIC TRYING TO GET AWAY FROM THE SUV THET WITHIN SECONDS QUICKLY ENGULFED INTO FLAMES. I COULD HAVE BEEN KILLED. THE DEALERSHIP MADE NO MENTION ABOUT THE DEFECTS OR REPAIRS. I WOULD LIKE TO FILE A COMPLAIN/LAWSUIT TO SEEK A FULL REFUND ALONG WITH DAMAGES, PAIN AND SUFFERING.

NHTSA ODI 10760214

I REAR-ENDED A DODGE RAM TRUCK. MY ENTIRE FRONT END WAS PUSHED BACK. NONE OF THE AIR BAGS DEPLOYED AND MY SEAT BELT DIDN'T TIGHTEN. MY CAR WAS TOTALED. MY FACE HIT THE STEERING WHEEL RESULTING IN MY TOOTH GOING INTO MY LIP. I SUSTAINED WHIPLASH AND MY KNEES HIT THE DASHBOARD AND WERE INJURED. LUCKILY I WAS THE ONLY ONE IN MY CAR. CONSIDERING NONE OF THE SAFETY FEATURES OF THE VEHICLE WORKED IT COULD HAVE BEEN MUCH WORSE.

NHTSA ODI 10760067

WHEN SHE WAS DRIVING SHE GOT TO THE TOP OF THE HILL. AND THE CAR SHUT DOWN. SHE HAD NO CONTROL OVER IT ,IT FLIPPED TWICE. AND THEN MONDAY I GET A RECALL NOTICE ON MY WIVES CAR THAT HERS CAN SHUT DOWN. DODGE REALLY NEEDS TO FIND OUT WHAT'S GOING ON WITH THE DODGE JOURNEY, I'M FIXING TO GET A LAWYER AND SUE I GUESS IF NO ONE CAN TELL US WHAT'S GOING ON. SHE HADN'T EVEN PAID THE FIRST PAYMENT ON IT YET, KNOW FARM BUREAU WON'T STOP HER PAYMENTS, THIS IS CRAZY THE CAR IS TOTALLED AND COULD HAVE BEEN A LOT WORSE. I WANT SOMETHING DONE IMMEDIATELY BEFORE WE GET A LAWYER ON TO DIDGE!

NHTSA ODI 10749373

THE VEHICLE WAS REMOTE STARTED, AND THEN FEW MINUTES LATER THE DRIVER OPENED THE DRIVERS SIDE. THE DRIVER SAT DOWN, FASTENED HER SHOULDER HARNESS AND THEN CLOSED THE DRIVERS SIDE DOOR. UPON THE DOOR CLOSING AND LATCHING, THE DRIVERS SIDE CURTAIN AIRBAG SELF-DEPLOYED. THIS CAUSED SOME LEFT ARM BRUISING, NECK BURNS AND A DEEP ABRASION ACROSS THE DRIVERS LEFT SIDE NECK. THERE WAS NO IMPACT FROM ANY ANOTHER VEHICLE, NOR DID THE DODGE JOURNEY STRIKE A FIXED OBJECT. THE VEHICLE WAS AT A STANDSTILL WITH THE PARKING BRAKE ENGAGED, VEHICLE IN PARK, AND THE ENGINE START BUTTON FLASHING BECAUSE THE DRIVER HAD REMOTELY STARTED THE VEHICLE.

NHTSA ODI 10748843

WHILE I WAS DRIVING I SMELLED SOMETHING BURNING. NOTICED SMOKE COMING OUT OF AIR VENT (DRIVER SIDE NEAR WINDOW). PULLED OVER AND NOTICE BROWN\BLACK SMOKE COMING OUT OF DRIVER'S SIDE DOOR (WHERE WINDOW AND LOCK CONTROLS ARE). GOT KIDS OUT OF THE VEHICLE AND CALLED THE FIRE DEPARTMENT. WHEN CAR IS TURNED BACK ON THE DOOR CONTINUES TO SMOKE. WINDOWS HAVE OPENED AND CLOSED WITH NO POWER. WAS CAUTIONED NOT TO DRIVE IT AS IT WILL CATCH ON FIRE. READING OTHER RECALLS ON WINDOW SWITCHES THERE MAY BE A POSSIBILITY OF CATCHING FIRE WHILE SITTING STILL.

NHTSA ODI 10724995

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER SIDE DOOR HANDLE CHROME PLATE WAS DETERIORATED. A SHARP PIECE OF MATERIAL BRUISED THE CONTACT'S HAND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

NHTSA ODI 10713755

I BELIEVE OUR DODGE JOURNEY IS EITHER A 2013 OR 2014. I LOOKED & I COULD NOT FIND A RECALL FOR THE RED REAR BRAKE LIGHT COVER. THE EDGES OF THE REAR LIGHT COVER ARE NOT COVERED WITH A FOAM LINER OR PLASTIC LINER. MY HUSBAND, MY CHILD & I HAVE CUT THE INSIDE PALMS OF OUR HANDS ON THE LIGHT COVER. THE LIGHT COVER IS DANGEROUS & WE TRY TO BE CAREFUL NOT TO CUT OURSELVES. WE WARN OUR CHILDREN TO STAY AWAY FROM THE LIGHTS. PLEASE LOOK INTO THIS PROBLEM SO NO ONE ELSE GETS HURT. THANK YOU FOR YOUR TIME. *TR

NHTSA ODI 10617934

HAD A 2013 DODGE JOURNEY FROM AVIS CAR RENTAL WHILE MY VEHICLE WAS BEING REPAIRED. MY 3 YEAR OLD SON WAS IN THE FAR BACK SEAT ON THE PASSENGER SIDE OF THE CAR. AFTER OUR TRIP HOME FROM THE HOLIDAYS, I SAW MY SON HAD A 2ND DEGREE BURN ON HIS RIGHT LEG. IT HAD BEEN NEXT TO THE HEATER VENT. MY HUSBAND WENT OUT AND IT WAS SUPER HOT. *TR

NHTSA ODI 10554426

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE BACK AND SHOULDER. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS TOWED TO A SALVAGE YARD. THE FAILURE AND CURRENT MILEAGE WAS 24,000.

NHTSA ODI 10512866