What 351 owners told NHTSA about the 2013 Dodge Journey

Incident occurred onJune 29, 2026 approximately around 6 pm. The system in question is the electrical. I was pulling out of the parking space at the Safeway parking lot, my arm was rested on the driver side door, window was down, and I heard the automatic door locks engaged. At that exact moment I felt a heavy shock go through my arm. I screamed, and at first I did not know what happened. As I was driving home, I knew the shock had come from my arm resting on the door lock. My left arm had a visible red mark. The incident had just now occurred so it has not been confirmed by anyone. No warning lights, messages, or symptoms.

NHTSA ODI 11747308

The contact owned a 2013 Dodge Journey. The contact received a notification of NHTSA Campaign Number: 17V432000 (Air Bags). The contact stated that previously, while driving at an undisclosed speed, the vehicle would hesitate to accelerate as intended while the accelerator pedal was depressed. The check engine oil pressure warning light illuminated. In addition, the contact managed to pull over at a local gas station and noticed black smoke leaking from under the hood. The contact stated that after she depressed the release hood latch button, the engine fire increased and rose in size. The contact was able to safely exit the vehicle. The contact managed to obtain a nearby fire extinguisher and extinguished the fire with the help of nearby pedestrians. The local fire deparment arrive on scene and filed a report. A police report was not filed. The contact sought medical attention for severe mental distress. The fire department deems the source of the fire was possibly due to engine oil. Upon further investigation, a local independent mechanic diagnosed the source of the fire as an engine main wireharness failure. The vehicle was towed to a local tow yard, where it was diagnosed as a total loss by the insurance provider and later transported to the contact's residence. The local dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 267,000.

NHTSA ODI 11721423

We were going thru the park we did not hit anything nor where we going fast we were only going 14/15 mph . I was sitting in the pasenger seat and all of a sudden we heard what sounded like a loud pop and my head was hit by the head rest for no reason . We were not in an accident or anthing to cause it to just all of a sudden deploy.

NHTSA ODI 11637995

The contact owned a 2013 Dodge Journey. The contact stated that after parking the vehicle in a parking lot, she had observed a small amount of smoke but was not aware of where the smoke was being emitted. The contact stated that she was alerted that her vehicle had burst into flames. The contact stated that when she was able to get to her vehicle the flames had been extinguished by the fire department and it was being towed away. The contact stated that the police were on the scene and issued a report. The contact stated that the vehicle was towed to an impound lot and her insurance provider declared the vehicle a total loss. The contact was advised by her insurance provider that her vehicle had an open recall, NHTSA Campaign Number: 15V431000 (Engine and Engine Cooling) which had not been completed. The manufacturer was not informed of the failure. The failure mileage was unknown.

NHTSA ODI 11590335

The contact owned a 2013 Dodge Journey. The contact stated while driving 60 mph, the vehicle began to deaccelerate its speed and multiple warning lights were illuminated. The contact stated she saw smoke exiting under the hood and parked on the side of the road. The contact was able to exit the vehicle with her 3 children before the vehicle exploited into flames. The contact stated no one was injured or sought medical attention. The contact stated the fire department extinguished the fire and a fire report was filed. A police report was also filed. The vehicle was deemed a total loss by the insurance company. The vehicle was towed to towing lot. The vehicle was not diagnosed. A dealer was not contacted. The contact called the used dealer where she bought the vehicle and made them aware of the failure. The VIN was associated with NHTSA Campaign Number: 15V431000 ( Engine and Engine Cooling). The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.

NHTSA ODI 11465087

DRIVERS HEADREST BLEW, WHILE BACKING UP

NHTSA ODI 11386585

DRIVER HEADREST DEPLOYED WHILE CAR WAS PARKED. LOOKED ONLINE SEEMS THIS IS A COMMON PROBLEM WITH MOST DODGE VEHICLES MADE AFTER 2010.*DT CONSUMER STATED VEHICLE HAS NOT BEEN REPAIRED AND HAD A POSSIBLE CONCUSSION.*JB

NHTSA ODI 11361646

I GOT INTO THE VEHICLE SHUT THE DOOR AND THE HEAD REST POPPED OPEN IT HIT MY HEAD SO HARD MY NECK HURTS FROM MY HEAD BEING THROWN FORWARD THE VEHICLE WAS NOT MOVING IT WASN'T EVEN STARTED YET IT WAS PARKED IN MY DRIVEWAY I HAD TO TAKE OFF THE HEADREST SO I COULD DRIVE IT.*DT CONSUMER WAS TOLD BY THE DEALER THE HEADREST WOULD COST $575 TO REPLACE IT. IN THE MEAN TIME, CONSUMER PLACED 2 SCREWS TO HOLD IT IN PLACE UNTIL HE COULD REPAIR IT.*JB

NHTSA ODI 11339836

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THEIR VEHICLE WAS REPAIRED UNDER TWO RECALLS REGARDING THE ABS SYSTEM. THE CONTACT STATED THAT AFTER HAVING THE REPAIRS COMPLETED THAT WHILE DRIVING APPROXIMATELY 5 MPH WHEN THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT STATED THAT WHEN THEY PRESSED THE BRAKE PEDAL, THE BRAKE PEDAL FAILED TO MOVE CAUSING THE VEHICLE TO FAIL TO STOP. THE CONTACT STATED THAT THE VEHICLE THEN TURNED TO THE RIGHT AND CRASHED INTO THE CURB ON THE SIDE OF THE ROAD CAUSING THE VEHICLE TO COME TO A STOP.NO AIR BAGS DEPLOYED. THE FRONT-END OF THE VEHICLE WAS DAMAGED. THE CONTACT HAD NO INJURIES. A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THEY HAD THEIR SPOUSE COME TO SLOWLY DRIVE THE VEHICLE HOME AT APPROXIMATELY 5 MPH, THEN HAD THEY HAD THE VEHICLE TOWED TO THE DEALER (ADDRESS: 1880 HIGHWAY 290 WBRENHAM, TX 77833-5216; PHONE: 979-291-2785) WHO STATED THAT THE SPEED CONTROL SENSOR FAILED AND NEEDED TO BE REPLACED AS WELL AS OTHER REPAIRS, WHICH, WERE UNKNOWN. THE VEHICLE'S ABS SYSTEM WAS STILL FAILING. THE CONTACT SPOKE WITH THE MANUFACTURER WHO REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

NHTSA ODI 11328122

MY HEADREST ON MY DRIVER SEAT JUST BUSTED OUT WHILE I WAS DRIVING ON I10 AND HIT ME IN THE BACK OF MY HEAD. IT HIT ME SO HARD I SWERVED LEFT TO RIGHT LIKE 3 4 TIMES, I LITERALLY HAD TO PULL OVER AND GET OUT TO SEE WAT THAT WAS, I THOUGHT SOMETHING CAME THRU THE BACK OF MY WINDOW, IT KNOCKED ME DIZZY FOR A FEW MINUTES, I HAD TO SIT AND WAIT, I THOUGHT I WAS GOING TO GO OUT, I HAD TO CLOSE MY EYES AND DEBILITATE, THE MOST SCARIEST THING EVER, MY NECK AND BACK HURT.*DT*JB

NHTSA ODI 11302577

WAS IN AN ACCIDENT. WENT OFF THE SIDE OF THE ROAD, THOUGH A YARD AND OVER AN EMBANKMENT RESTING AGAINST A TREE. FRONT END DAMAGE, AND DAMAGE TO BOTH SIDES OF THE VEHICLE. NO AIRBAGS DEPLOYED. VEHICLE WAS TRAVELING AT APPROXIMATELY 58-60 MPH AT THE TIME OF THE CRASH. THIS WAS ON A STATE RURAL ROUTE.

NHTSA ODI 11289046

THIS VEHICLE WAS INVOLVED IN A ONE VEHICLE CRASH. THE VEHICLE STRUCK A UTILITY POLE AT 28MPH. THE IMPACT WAS IN THE CENTER FRONT. THE CAR HAS BEEN DOWNLOADED USING BOSCH DATA RETRIEVAL SOFTWARE. I AM A CRASH RECONSTRUCTION TROOPER WITH THE OHIO STATE HIGHWAY PATROL. ALL DATA IN THE DOWNLOAD WOULD NORMALLY INDICATE THAT THE AIRBAGS AND SEAT BELTS WOULD HAVE ACTIVATED. THE CONCERN IS AS TO WHY NONE OF THE SAFETY RESTRAINT SYSTEM SEEMS TO HAVE WORKED. PLEASE CONTACT ME FOR ADDITIONAL INFORMATION.*DT *TR *DT*JB

NHTSA ODI 11279837

MY HEADREST DEPLOYED SUDDENLY AND BROKE APART INTO TWO PIECES WHILE I WAS DRIVING APPROXIMATELY 45 MPH ON A FLAT, LEVEL HIGHWAY. BEING SO CLOSE TO MY EARS, THE NOISE WAS VERY LOUD. MY HEAD WAS THRUST FORWARD IN A DOWNWARD FASHION. I INITIALLY THOUGHT I WAS REAR-ENDED, BUT REALIZED THERE WERE NO OTHER CARS AROUND ME. IT WAS VERY FRIGHTENING TO HAVE THIS HAPPEN WHILE DRIVING. I HAVE APPROXIMATELY 56,000 MILES ON MY CAR. I AM THE ONLY DRIVER OF THE VEHICLE AND DO NOT TRANSPORT CHILDREN. THERE WAS NO ABUSE/NEGLECT ON MY PART THAT COULD HAVE CAUSED OR CONTRIBUTED TO THIS SITUATION. MY NECK IS A LITTLE SORE, BUT I SUFFERED NO SERIOUS INJURY. I DO NOT FEEL IT IS SAFE TO HAVE MY SISTER IN MY CAR BECAUSE SHE HAS HAD A PREVIOUS NECK SURGERY. IF IT HAD HAPPENED TO HER, I DO NOT BELIEVE SHE WOULD HAVE BEEN AS LUCKY. THIS IS AN EXTREMELY DANGEROUS DEFECT.

NHTSA ODI 11279084

AS I WAS DRIVING DOWN MY STREET AT ABOUT 40 MPH, THE DRIVER'S SIDE HEADREST SPONTANEOUSLY DEPLOYED, HITTING ME HARD IN THE BACK OF MY HEAD. I WAS ON A CITY STREET GOING STRAIGHT, AND HAD HIT NO BUMPS.

NHTSA ODI 11186368

TL* THE CONTACT OWNED A 2013 DODGE JOURNEY. WHILE DRIVING 45 MPH AT NIGHT, THE CONTACT DROVE OVER A LARGE TREE BRANCH THAT WAS NOT VISIBLE AT THE TIME. AS A RESULT, THE CONTACT CRASHED INTO A TREE THAT WAS LYING IN THE ROAD AND THEN CRASHED INTO A BRICK MAIL BOX. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS NOT INJURED, BUT SHE VISITED THE CHIROPRACTOR FOR SORENESS. MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED AND TOWED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V432000 (AIR BAGS). THE FAILURE MILEAGE WAS 200,000.

NHTSA ODI 11163486

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE THE CONTACT'S SON WAS DRIVING 40 MPH, THE DASHBOARD WAS EMITTING EXTREME HEAT ON THE FLOOR AND FIRE EMERGED FROM THE ENGINE COMPARTMENT. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS NOT FILED. THE DRIVER EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO HENDRICK CHRYSLER DODGE JEEP RAM FIAT OF CONCORD (7630 HENDRICK AUTO PLAZA NW, CONCORD, NC 28027, (704) 467-8270) WHERE IT WAS DIAGNOSED THAT THE ENGINE CYLINDER WAS FAULTY AND THERE WAS NO OIL IN THE VEHICLE. ALSO, THE STARTER, BATTERY, AND TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 46,000.

NHTSA ODI 11156596

PASSENGER HEADREST AIRBAG SPONTANEOUSLY DEPLOYED INJURING PASSENGER. THE VEHICLE WAS PARKED AND STATIONARY AT THE TIME OF THE INCIDENT.

NHTSA ODI 11110144

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 5 MPH WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE DID NOT STOP AND CHRASHED INTO A TREE. THERE WERE NO INJURIES SUSTAINED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AT A LOCAL DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,332.

NHTSA ODI 11091209

2013 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO ISSUES WITH AIRBAG DEPLOYMENT DURING AN AUTOMOBILE ACCIDENT. *LD THE CONSUMER STATED THE VEHICLE WAS INVOLVED IN AN ACCIDENT WHERE THE AIR BAGS DID NOT DEPLOY. THE MANUFACTURER ADVISED THAT THERE WERE RECALL NOTICES SENT TO THE CONSUMER. *JS **RELATED VOQ 11072469**BES *TR

NHTSA ODI 11061829

TL* THE CONTACT OWNED A 2013 DODGE JOURNEY. IN SEPTEMBER OF 2016, THE CONTACT REAR ENDED THE PRECEDING VEHICLE WHILE DRIVING 15 MPH. BOTH VEHICLES CRASHED INTO A BUILDING. THE AIR BAGS DID NOT DEPLOY. THERE WERE THREE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT'S VEHICLE WAS DESTROYED AND TOWED TO A JUNK YARD. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. **SEE VOQ 11061829 FOR ADDITIONAL INFORMATION.** *TT *TR

NHTSA ODI 11072469

MY WIFE WAS T-BONED ON THE PASSENGER SIDE, BY A VEHICLE SUPPOSEDLY TRAVELING 25 MPH, WITH MY SON IN THE PASSENGER SEAT AND THE SIDE AIRBAGS DID NOT DEPLOY. SHE WAS CROSSING AN INTERSECTION WHEN THE COLLISION HAPPENED.

NHTSA ODI 11054905

DODGE JOURNEY BURST INTO FLAMES AFTER BEING REPAIRED AFTER A FACTORY RECALL, DRIVER HAD TO PULL OVER TO THE SIDE OF THE HIGHWAY STOP AND EXIT THE VEHICLE UNTIL SMOKE SUBSIDED AND FIRE WAS EXTINGUISHED.

NHTSA ODI 11047778

TAKATA RECALL. BRAKES LOCKED UP TRYING TO AVOID A CAR COMING TOWARDS ME, LOST CONTROL AND AIRBAGS DEPLOYED IN AN ACCIDENT AND SMOKED AND BURNT MY ARM AND LEG

NHTSA ODI 11035914

WHILE DRIVING ON U.S. 84 HIGHWAY IN ALABAMA I NOTICED THE ENGINE MAKING A STRANGE NOISE AND PULLED OVER TO THE SIDE OF THE ROAD. I COULD THEN SEE SMOKE COMING FROM UNDER THE HOOD, WHEN I OPENED THE HOOD I COULD SEE AT THE BASE OF THE ENGINE ORANGE FLAMES. USED WATER BOTTLES ON HAND TO PUT OUT THE FIRE. AFTER MY INSURANCE COMPANY SENT OUT INSPECTORS IT WAS FOUND THAT WIRING TO THE OXYGEN SENSOR HAD SHORTED OUT CAUSING THE FIRE. INSPECTORS BELIEVE IT WAS FAULTY WIRING THAT CAUSED THE FIRE. CONTACTED CHRYSLER AND THEY DENIED ANY RESPONSIBILITY.

NHTSA ODI 11032781

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE HAZARD LIGHTS AND ALL OF THE WARNING INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT STATED THAT JUMPER CABLES WERE PLACED ON THE BATTERY IN AN ATTEMPT TO START THE VEHICLE; HOWEVER, THE JUMPER CABLES CAUGHT FIRE INADVERTENTLY. THE CONTACT USED A RAG TO REMOVE THE JUMPER CABLES FROM THE BATTERY AND THE FIRE WAS EXTINGUISHED. THE CONTACT SUSTAINED A MINOR BURN TO HER THUMB THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,730.

NHTSA ODI 11022218