What 30 owners told NHTSA about the 2013 Dodge Caravan

RECEIVED A RECALL NOTICE FROM CHRYSLER SHORTLY AFTER PURCHASING 2013 DODGE CARAVAN STATING THE REAR QUARTER WINDOW SWITCH MAY OVERHEAT IF EXPOSED TO LIQUID MOISTURE AND MAY CAUSE A BURNING ODOR, SMOKE, OR DRIVER'S DOOR FIRE WITHOUT WARMING. I CONTACTED MY DEALER AND THEY DISCONNECTED THE REAR QUARTER VENT WINDOW SWITCH. THIS OF COURSE DOES NOT ALLOW THE WINDOWS TO OPEN. IN FEBRUARY 2015, I CONTACTED MY DEALER ABOUT THE RECALL REPAIR AND WAS TOLD THAT CHRYSLER IS UNABLE TO PROVIDE A PERMANENT REMEDY DUE TO THE NEEDED PART IS NOT AVAILABLE. THIS DEFECT HAS NOT BEEN REPAIRED WITHIN A REASONABLE TIME FRAME. CHRYSLER NEEDS TO REMEDY THIS SITUATION OR PROVIDE COMPENSATION FOR A DEFECTIVE VEHICLE. *TR

NHTSA ODI 10691712

DODGE GRAND CARAVAN 2013 CREW PURCHASED FROM DEALER USED IN 10/2014. UPON FIRST SERVICE VISIT TO SAME DEALERSHIP AS KEYS WERE HANDED OVER, OWNER INFORMED OF POTENTIAL ELECTRICAL MALFUNCTION WITH 3RD ROW SEAT WINDOWS, AND DEALER WAS INFORMED BY MANUFACTURE TO DISCONNECT POWER SOURCE DUE TO POSSIBLE SHORT/FIRE. OWNER WAS NOT INFORMED UPON PURCHASE, NOR WAS THIS RECALL DOCUMENTED ON/IN PAPERWORK FROM DEALERSHIP. OWNER HAS CALLED DEALERSHIP X2 AND DODGE X1, SAME RESPONSE: THE MANUFACTURE CANNOT/HAS NOT BEEN ABLE TO DETERMINE THE "FIX"! OWNER ALLEGEDLY WAS PLACED ON A LIST THE ESCALATES THE CONCERN TO A "PRIORITY" STATED DODGE CSR. OWNER HAS NOT RECEIVED ANY OFFICIAL NOTIFICATION FROM DEALER OR MANUFACTURE. THE TIME ELAPSED IS UNREASONABLE AND UNACCEPTABLE! OWNER HAS CONTACTED NC ATTORNEY GENERALS OFFICE AND SUBMITTED DEALERSHIP COMPLAINT, AND HAS BEEN REFERRED TO NHTSA. THANK YOU THIS OPPORTUNITY. *TR

NHTSA ODI 10690831

TL* THE CONTACT OWNS A 2013 DODGE CARAVAN. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10690937

I RECEIVED A RECALL NOTICE FOR A REAR WINDOW SWITCH. IT COULD CAUSE A FIRE IN THE ELECTRICAL WORKINGS OF THE WINDOWS. I HAVE CONTACTED A DEALER FOR THIS, AND THE SERVICE DEPARTMENT REMOVED THE FAULTY PART. (ABOUT 6 MONTHS AGO). THEY HAVE NOT RECEIVED A REPLACEMENT PART FROM CHRYSLER AS OF YET. THE TIME FRAME IS NOT REASONABLE, AS I HAVE BEEN WAITING FOR ALMOST A YEAR FOR THIS TO BE FIXED. *TR

NHTSA ODI 10682721

TL* THE CONTACT OWNS A 2013 DODGE CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10681467