What 679 owners told NHTSA about the 2013 Chrysler Town And Country

08/12/2017: I LEFT MY HOME & HAD ONLY TRAVELED A SHORT DISTANCE & THE ENTIRE VEHICLE STOPPED WORKING. THERE WAS NO POWER. THE INSTRUMENT PANEL WAS BLACK & THE ENGINE WAS NOT RUNNING. I PULLED TO THE SIDE OF THE ROAD AS BEST I COULD WITH NO POWER STEERING OR BRAKES. I TURNED THE KEY TO OFF. I ATTEMPTED TO RESTART THE VEHICLE. IT TOOK 3 TRIES TO GET IT STARTED. I DID NOT DRIVE IT AGAIN UNTIL THE NEXT DAY. THE PROBLEM DID NOT OCCUR AGAIN. IT IS NOW AT THE SECOND DEALERSHIP WAITING FOR DIAGNOSIS. I ALSO HAVE AN ESCALATED CASE OPEN WITH CHRYSLER CUSTOMER SERVICE. 8/9/2017: I HAD TO TAKE MY DAUGHTER TO THE DOCTOR FOR AN EMERGENCY APPOINTMENT. I STARTED THE VEHICLE. BACKED IT DOWN THE DRIVEWAY. PUT IT IN PARK. THE VEHICLE STOPPED WORKING. THE INSTRUMENT PANEL WENT DARK & THE ENGINE STOPPED. IT TOOK 8 TRIES TO GET IT RESTARTED. I DID CALL & REPORT THE PROBLEM TO THE DEALER. 8/3/2017: I TOOK MY VEHICLE INTO THE DEALER FOR THE SAME PROBLEM. IT WAS FAILING TO START THE DAY BEFORE. IT TOOK 3-4 TRIES. IT ALSO RANDOMLY SHUT ITSELF OFF WHEN I PUT IT IN PARK. ALSO ONCE WHEN I PUT IT IN DRIVE. I REPORTED THIS TO THE DEALERSHIP UPON DROPPING IT OFF. THEY DROVE THE VEHICLE 60 MILES & COULD NOT REPLICATE THE PROBLEM. IT NEVER SHUT OFF WHILE THEY DROVE IT. THEY RETURNED IT TO ME BUT DID NOTE THE ERROR CODES WHEN THEY RAN A DIAGNOSTIC THAT THE VEHICLE HAD HAD SOME TYPE OF FAILURE. 7/11/2017: I HAD THE VEHICLE AT THE DEALERSHIP I PURCHASED IT USED FROM A YEAR PRIOR. THEY DIAGNOSED THE FAILURE TO START & RANDOM POWER BLACK-OUTS WHILE DRIVING AS A SCREW BEING LOOSE ON THE BATTERY TERMINAL. CHARGED ME $200 TO TIGHTEN A SCREW & SENT ME ON MY WAY. SPRING 2017: CONTACTED ORIG. DEALERSHIP. THE VEHICLE WAS DOING SOMETHING ODD. THE INSTRUMENT PANEL HAD GONE BLACK, THE WIPERS WERE RUNNING AT FULL SPEED & COULD NOT BE SHUT OFF, YET THE VEHICLE WAS STILL RUNNING. 08/10/16: ENGINE LIGHT

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MY VEHICLE STARTED SHUTTING OFF WHILE PARKED IT WOULD SHUT COMPLETY DOWN AS IF THE BATTER HAD BEEN DISCONNECTED, BUT IT WOULD ALWAYS RESTART AND I WOULD HAVE TO RESET MY RADIO CLOCK. AFTER ABOUT A WEEK OF THIS HAPPENING, IT BEGAN TO HAVE TROUBLE STARTING. IT WOULD TURN AND TURN LIKE A VEHICLE OUT OF GAS. EVENTUALLY IT WOULD START AT SOME POINT AFTER I STOPPED TRYING AND LET IT SIT FOR AWHILE. MY VEHICLE THEN SHUT DOWN TWICE WHILE DRIVING AT ABOUT 45 MILES AND HOUR, BUT IT STARTED UP. I TOOK IT TO PEP BOYS TO GET DIAGNOSTIC TESTING AND WAS TOLD THE TPIM MODULE IS GOING BAD AND THIS WOULD COST OVER $1400 TO REPAIR. I WAS TOTALLY SHOCKED BY HOW MANY COMPLAINTS I HAVE READ ONLINE ABOUT THE TOWN AND COUNTRY AS WELL AS OTHER CHRYSLERS AND DODGES HAVING THIS PROBLEM, BUT MORE SHOCKED AT THE FACT THAT THIS PROBLEM ISN'T BEING RECALLED IN THE TOWN AND COUNTRY. THIS IS DANGEROUS AND REALLY MAKES ME NEVER WANT TO BUY ANOTHER CHRYSLER AGAIN. IT REALLY SUCKS BECAUSE THIS REPAIR IS MUCH TOO COSTLY FOR AN AMERICAN MADE CAR. I REALLY TRUST THAT ENOUGH PEOPLE WILL LET IT BE KNOWN SO SOMETHING CAN BE DONE ABOUT THIS, AND THIS PROBLEM CAN BE FIXED BY CHRYSLER.

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DASH LIGHTS GOING ON AND OFF WHEN BRIGHTS ARE ON. CHIMES SOUNDING. VEHICLE HAS 44, 000 MILES ON IT. REPAIR TECH SAYS TIPM HAS TO BE REPLACED AT $1300. AT 33,000 MILES ALTERNATOR HAD TO BE REPLACED FOR SIMILAR SYMPTOMS.

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WHEN I PRESS THE START POWER BUTTON, THE CAR WILL START AND THEN CUT OFF IMMEDIATELY. THIS HAPPENS REPEATEDLY AND THEN SOMETIMES NOT AT ALL. SOMETIMES, I TURN OFF ALL OF THE ELECTRONICS IN MY VEHICLE AND THEN TRY TO START IT TO SEE IF THIS HELPS. SEEMS TO HAVE NO RHYME OR REASON WHY IT JUST WON'T START. I HAVE SEARCHED THE INTERNET AND FOUND MANY OTHER PEOPLE REPORTING THIS SAME PROBLEM WITH THEIR VEHICLES FROM CHRYSLER ALL THE WAY BACK TO 2011.

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VEHICLE WILL CRANK WITH IGNITION SWITCH IN ON POSITION. HOWEVER, IT WILL KEEP CRANKING AND WONT START. AFTER A COUPLE TRIES IT WILL FINALLY ROLL OVER AND START. VEHICLE HAS TURNED OFF WHILE IDLE FOR NO REASON BUT WILL START AFTER A COUPLE OF CRANKS.

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THE TIPM IS JUNK. I HAVE TAKEN 3 PLACES TO BE CHECKED AND THE FIX IS $1000 FOR A VEHICLE THAT HAS 37,400 MILES ON IT. IT STARTED AFTER THE ORIGINAL 36,000 MILES OF COURSE. IT WILL RANDOMLY NOT START IN THE MORNINGS OR AFTER IT SITS FOR 8 HOURS. IT'S AWFUL. IT'S BECOME A VEHICLE THAT YOU CAN'T TRUST.

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TIPM SHORTING OUT . WOULD NOT START AFTER LONG TRIP.

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NOT SURE THE PROBLEM, BUT WHEN THE PUSH BUTTON START IS USED IT SOMETIMES WONT START EVEN THOUGH IT IS TRYING TO TURN OVER. CHECKING THE INTERNET I SEE LOTS OF PEOPLE ARE SAYING ITS THE NEW COMPUTER BOARD. THIS COULD BE A PROBLEM IF I HAVE MY WIFE OUT ON A TRIP AND THE BOARD OR WHATEVER IT IS FAILS. ALSO COULD BE A FIRE HAZARD IF ITS FUEL RELATED.

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VEHICLE IS 3 YEARS OLD HOWEVER WE PURCHASED IT 1 YEAR AGO. WE HAVE HAD ELECTRICAL ISSUES MULTIPLE TIMES SINCE PURCHASE. DASH LIGHTS WILL ILLUMINATE WHICH INCLUDE, ELECTRICAL LIGHT, BATTER LIGHT, GAS LIGHT, CHECK ENGINE LIGHT, TC LIGHT, AND ABS LIGHT AS WELL AS WIPERS WILL RUN EVEN THOUGH WIPERS ARE OFF. DEALER WANTS TO HOOK US FOR $1000 REPAIR.

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TIPM FUEL RELAY WENT BAD NOT ALLOWING FUEL PUMP TO GET POWER AND START VEHICLE. DEALERSHIP DENIED ME BUYING REPAIR KIT CBWPR091AA BECAUSE MY VEHICLE HAS NOT BEEN RECALLED. THIS IS A 16 DOLLAR FIX. INSTEAD THEY TRIED SELLING A WHOLE TIPM @ $869.00. CHRYSLER NEEDS TO RECALL THESE VEHICLES AND FIX THIS. I'M FORTUNATE ENOUGH TO HAVE THE KNOW HOW TO DO IT MYSELF AND BOUGHT THE PART ONLINE AND DID THIS MYSELF.

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MY CONSOLE STOPPED WORKING AND MY FRONT BLOWER STOPPED WORKING. THE CONSOLE FINALLY STARTED WORKING BUT THE BLOWER IS STILL GOING IN AND OUT. I HAVE 52300 MILES. THIS HAPPENED WHILE DRIVING ON THE CITY STREETS. I WAS DRIVING WITH MY CHILDREN NEXT DAY IT WAS RAINING AND WINDOW FOGGING AND THE BLOWER CUT OUT I COULD NOT SEE CLEARLY AND ALMOST CRASHED.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 71 MPH, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE ELECTRICAL SYSTEM MALFUNCTIONED AND CAUSED THE POWER LOCKS TO LOCK AND UNLOCK AUTOMATICALLY. THE VEHICLE ALARM ENGAGED ON ITS OWN ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO BE REPAIRED, BUT THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 51,000.

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IT'S BEEN IN EXCESS OF 2 YEARS TRYING TO GET CHRYSLER RECALL P25 FIXED...NO CONTACT TO DATE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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WHILE DRIVING AT ABOUT 15 TO 20 MPH THE ENGINE SHUT OFF WITH NO STEERING ASSIST OR BRAKING AID OR ANYTHING POWERED. AFTER COASTING TO A STOP AND SHIFTING INTO PARK THE ENGINE STARTED NORMALLY. THERE WERE NO WARNING LIGHTS OR OTHER INDICATORS OF A PROBLEM. IT WAS LIKE THE SWITCH HAD SIMPLY BEEN TURNED OFF EXCEPT THAT IT WAS PHYSICALLY STILL IN THE RUN POSITION AND HAD TO BE TURNED TO OFF TO ATTEMPT TO RESTART THE ENGINE.

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WHILE IN MOTION ON A HIGHWAY EVERYTHING SHUT DOWN. NO SPEDOMETER, NO TV, NO WINDOWS, NO BLINKERS, NO AC,NO BRAKE LIGHTS, NO HEADLIGHTS. EVERYTHING THAT WAS ELECTRICAL WAS OFF. THE ENGINE WAS STILL RUNNING. ALL WARNING LIGHTS WERE ON THE DASH AND IT ALSO SAID NO BUS,

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REMEDY FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) WAS COMPLETED IN 2015. THE CONTACT INDICATED THAT WHILE OPERATING THE VEHICLE, THE ODOR OF BURNING SMOKE WAS PRESENT BEFORE SMOKE WAS SEEN INSIDE THE VEHICLE COMING FROM UNDER THE REAR DRIVER SIDE. THE VEHICLE WAS TOWED TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.

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SAFETY FEATURE BLIND SPOT MONITORING SYSTEM WON'T SHUT OFF, STARTED TO KEEP WARNING LIGHTS ON WHEN DRIVING VEHICLE AND THEY WON'T SHUT OFF.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE REAR VENT WINDOWS ON THE PASSENGER AND DRIVER SIDE SWITCHES FAILED. THE CONTACT HAD BEEN ON A WAITING LIST FOR SIX MONTHS. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. PARTS DISTRIBUTION DISCONNECT.

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WE WERE DRIVING DOWN THE HIGHWAY AT NIGHT AT APPROX. 60 MPH ON CRUISE CONTROL WHEN UNEXPECTEDLY, THE WINDSHIELD WIPERS CAME ON, THE ENGINE ABRUPTLY ACCELERATED, AND THE HIGH BEAMS FLASHED ON, AND ALL THE DASH/WARNING LIGHTS CAME ON AT ONCE. THIS LASTED FOR ABOUT 5 SECONDS THEN EVERYTHING WENT BLACK, THEN RETURNED TO NORMAL. THE ENGINE DID NOT STOP RUNNING. WE CONTINUED DRIVING, BUT IT WAS VERY FRIGHTENING. WE SUSPECT THIS IS A PROBLEM WITH THE TIPM, BUT IT HAS ONLY HAPPENED ONCE AND WE HAVE NOT BEEN ABLE TO REPRODUCE IT.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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