What 679 owners told NHTSA about the 2013 Chrysler Town And Country

TAKATA RECALL: MY CAR HAS BEEN DYING OVERNIGHT, EVEN WITH A BRAND NEW BATTERY. I TOOK IT TO A MECHANIC TO GET FIX AND THEY TOLD ME IT'S A COMPUTER PROBLEM THAT'S BEEN HAPPENING WITH ALL CHRYSLER VANS WITH A 3RD ROW SEAT THAT ARE 2014 AND OLDER. THEY CLAIMED IT'S A CENSOR THAT'S DRAINING THE BATTERY OVERNIGHT (THE CAR WENT THROUGH 3 BATTERY IN ONE MONTH). THEY ALSO SAID THAT ONLY CHRYSLER DEALERSHIP CAN FIX IT (USUALLY BY UPDATING THE SOFTWARE) BUT THEY CHARGE $150 AN HOUR FOR IT.

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VEHICLE TURNS OFF WHILE DRIVING; LOSING POWER STEERING. EXTREMELY UNSAFE.

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PROBLEM CONSISTENTLY CRANKING CAR. DEALERSHIP DIAGNOSED NEED FOR NEW TIPM SYSTEM. THIS CAR IS ONLY 5 YEARS OLD! WE DRIVE IT BECAUSE OUR MONTHLY PAYMENT IS $260!! $1340 TO REPAIR A FUSE BOX IS INSANELY EXPENSIVE. ESPECIALLY FOR A ONE INCOME FAMILY OF 5. THIS PRICING IS INFLATED AND NOT AFFORDABLE.

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I HAVE MAJOR ELECTRICAL ISSUES WITH MY VAN THAT INVOLVES SEVERAL COMPONENTS INCLUDING MY AIRBAGS. WHILE DRIVING DOWN THE ROAD THE WIPERS OPERATE UNCONTROLABLY SEVERAL WARNING LIGHTS COME ON INCLUDING THE AIRBAG LIGHT. THE BLIND SPOT INDICATORS AND PARK ASSIST AND TRACTION CONTROL ABS IS ALL UNAVAILABLE AT THE TIME OF IT ACTING UP. I HAVE TAKEN IT TO SEVERAL DEALERSHIPS ALL CHRYSLER AND NONE OF THEM CAN DIAGNOSE THE ISSUE. THE VEHICLE ACTS UP NO MATTER WHAT IT IS DOING WHETHER IT IS DRIVING DOWN THE ROAD OR STATIONARY. THIS PROBLEM HAS BEEN GOING ON SINCE IT HAD 41,000 MILES ON IT AND SISNCE I PURCHASED IT USED WITH 41,000 MILES ON IT. I HAVE TALKED WITH CHRYSLER HEADQUARTERS AND THEY WILL NOT RESPOND TO ME BY EMAIL OR PHONE CALL AT THIS TIME. THEY INITIALLY TALKED TO ME AND SAID THEY WOULD BE OF NO FINANCIAL ASSISTANCE TO ME BECAUSE THE FACTORY WARRANTY IS UP, AND NOT THEY WILL NOT RESPOND TO MY CALLS OR EMAILS.

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FUEL PUMP NOT WORKING CORRECTLY, NOT SHUTTING OFF, NOT STARTING, I SEARCH ONLINE AND FOUND THE EXACT SAME PROBLEM. RECALL R09 / NHTSA 15V-115 FOR CHRYSLER, DODGE AND JEEP VEHICLES BUT RECALL IS ONLY FOR DODGE AND JEEP. (NOT CHRYSLERS.)

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I WAS DRIVING WITH MY THREE CHILDREN IN MY 2013 TOWN & COUNTRY IN SEPTEMBER 2017. WE WERE HEADED TO THE DEALERSHIP BECAUSE THE BATTERY LIGHT WAS ILLUMINATED, AND THE CAR GRADUALLY STARTED LOSING ELECTRICAL FUNCTIONS AND WOULD NOT ACCELERATE PAST FIRST GEAR. THE VAN THEN DIED ON A BUSY FOUR-LANE ROAD (SHELBYVILLE ROAD IN LOUISVILLE) AND I HAD TO GET OUT AND PUSH IT IN THE RAIN TO A PARKING LOT WHILE MY WIFE STEERED. I HAD THE CAR TOWED AND THE DEALERSHIP DIAGNOSED THE PROBLEM AS A FAULTY ALTERNATOR. MY CAR HAD 48,000 MILES AT THE TIME. NOW AT 58,000 AND EIGHT MONTHS LATER MY ALTERNATOR IS STARTING TO FAIL AGAIN AND I WILL HAVE TO HAVE IT REPLACED. IT IS MY UNDERSTANDING THAT THE 160 AMP TOWN AND COUNTRY 3.6L ENGINE ALTERNATOR HAS THE SAME COMPONENTS AS THE ALTERNATORS IN 2010-2014 CHRYSLER 300, JEEPS AND OTHER MODELS THAT WERE PART OF A NHTSA RECALL. THE TOWN AND COUNTRY JUST HAS A DIFFERENT HOUSING AND ORIENTATION. I FEEL THAT THESE MODELS ALSO SHOULD BE RECALLED.

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TOTALLY INTEGRATED POWER MODULE (TIPM) MALFUNCTION CAUSES THE FUEL PUMP TO FAIL TO START OR RUN. THE INTERNET SHOWS THIS IS A COMMON PROBLEM WITH THESE VEHICLES. HAS ALMOST LEFT MY WIFE STRANDED IN BAD PARTS OF TOWN.

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DASHBOARD SCREENS SUDDENLY BLINKS AND ALL SCREENS FLASH INTERMITTENTLY WHILE DRIVING.

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ON 6/3/2018 @ 2:40 PM, WHILE DRIVING THE VAN, ROLLING WINDOW DOWN, SPARKS FLEW FROM DRIVER DOOR PANEL, SMOKE FILLED CAR AND FIRE IN DOOR PANEL. I PULLED OVER, USED A RAG TO OPEN DOOR AND JUMPED OUT AND CALLED PG COUNTY FIRE AND EMS. FIRE AND EMS ARRIVED AND EXTINGUISHED FIRE. CAR TAKEN AND PARKED IN OUR DRIVEWAY. MADE PHONE CALL TO CHRYSLER ON 6/4/2018 @ 12:40 PM. CASE NUMBER ASSIGNED #34468100. TOLD BY CHRYSLER REP SOMEONE WOULD CONTACT US BY MONDAY, 6/11/2018. * (RECALL RELATED INCIDENT) TS

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AIR BAG LIGHT COMES ON RANDOMLY. EVEN AFTER SERVICE, AIR BAG LIGHT REMAINS UNPEDICTABLE. THIS IS A SERIOUS SAFETY ISSUE THAT HAS BEEN REPORTED BY MANY OWNERS WHICH CHRYSLER NEEDS TO RESOLVE ASAP.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING UNKNOWN SPEEDS OVER ROUGH TERRAIN, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IGNITION KEY FAILED AND THE IGNITION NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 110,000.

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PASSENGER SLIDING DOOR OPENS BY ITSELF. FINALLY HAD TO LOCK TO KEEP DOOR SHUT. VEHICLE WAS STOPPED.

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I BELIEVE I HAVE A FAULTY TIPM, YOU KNOW THAT PART THAT MANY, MANY OTHER DRIVERS HAVE DEALT WITH BUT YOU REFUSE TO DO A RECALL ON! I WAS DRIVING AND THE TRACTION CONTROL LIGHT TURNED ON, MY BRAKE LIGHTS WERE FLASHING AND MY DRIVERS SIDE PASSENGER POWER DOOR SAID 'FUNCTION NOT AVAILABLE' WHEN I TRIED TO OPEN IT. AFTER DRIVING AROUND THE CORNER I FELT THE CAR BOG DOWN (ALMOST FELT LIKE IT WENT INTO OVERDRIVE) SO I PULLED OVER AND TURNED THE CAR OFF. IT WOULD NOT TURN BACK ON. THE ENGINE WOULD NOT TURN OVER. THE HEAT TURNED ON BY ITSELF, THE ENGINE LIGHT, AIRBAG LIGHT, ELECTRONIC THROTTLE CONTROL, AND BATTERY LIGHTS ALL CAME ON AND STAYED ON. MY HUSBAND HAD TO COME JUMP ME AND I ONLY MADE IT A FEW BLOCKS FOR IT HAPPENED AGAIN. MY HUSBAND THOUGHT IT WAS THE ALTERNATOR DUE TO THE HEADLIGHTS AND DASH LIGHTS FLASHING SO HE TOOK IT OUT TO GET TESTED. TESTED FINE. TRIED THE BATTERY AND IT WAS DRAINED. REPLACED THE BATTERY TODAY AND THE BATTERY LIGHT HAS STAYED ON. WE DROVE SOMEWHERE AND IT BOGGED DOWN AND SENSOR LIGHTS TURNED ON. IT GOT TO THE POINT THAT IT WOULDN'T EVEN STAY ON WHEN JUMPED, DOORS WOULDN'T OPEN, I COULDN'T EVEN LOCK/UNLOCK IT. MY HUSBAND IS BEYOND FRUSTRATED WITH THIS. I DO NOT FEEL SAFE DRIVING THE CAR AGAIN EVEN AFTER WE FIGURE OUT WHAT'S GOING ON AND FIX IT. THANK GOODNESS IT NEVER 'STALLED' WHEN I WAS ON A MAJOR ROAD/FREEWAY WITH MY 3 KIDS. THIS IS COMPLETELY UNSAFE AND NEEDS A RECALL AND TO BE FIXED! I SHOULDN'T HAVE TO PAY $1,200+ BECAUSE OF A FAULTY PART MY CAR WAS BUILT WITH!

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I WAS DRIVING MY FAMILY HOME FROM VACATION IN FLORIDA AND WHILE WE WERE ON THE INTERSTATE IN NEW YORK MY TOWN AND COUNTRY LOST ALL POWER, ALMOST CAUSING AN ACCIDENT. THE RED BATTERY LIGHT ALONG WITH ABS, TRACTION CONTROL AND ENGINE LIGHT ALL CAME ON AND THE VEHICLE WOULD GO ANY FASTER THAN 20 MILE PER HOUR.I WAS ABLE TO GET OFF AN EXIT AND FOUND A NEAR BY ADVANCED AUTO AND HAD THE BATTERY AND ALTERNATOR TESTED. BOTH TESTS CAME BACK OK. STARTED BACK FOR HOME AND WHILE DRIVING AGAIN THE CAR EXPERIENCED THE SAME ISSUE.

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DRIVING MY VEHICLE AND ALL THE YELLOW AND RED LIGHT INDICATORS ON THE DASH APPEARED. STOPPED AND PUT IT IN GEAR AND ELECTRIC SIDE DOORS AND BACK HATCH WOULD NOT OPEN. I THEN TURNED IT OFF AND WHEN I WENT BACK TO TURN IT ON IT WOULD NOT DO ANYTHING. WAITED 10 MIN AND IT TURNED ON WITH THE ENGINE LIGHT ON.

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THE. CAR HAD ELECTRICAL FAILURE STARTED WITH THE LEFT FRONTBTURN SIGNAL. NEXT MYNRADIO WOULD SHUT DOWN AND RESTART ON ITS OWN. THEN THE RADIO SHUT DOWN AND I HAS TO RESTART IT. NEXT THE DASHBOARD WOULD LIGHT UP THE ABS SYSTEM OR ENGINE LIGHT AND THEN CUT THEM OFF. NEXT IT SHUT COMPLETELY DOWN WHILE I WAS PARKED. IT WAS COLD THAT SAY AND A BOOST STARTED IT UP. NEXT IT SHUT DOWN WHLLE I WAS DRIVING A CAR FULL OF CHILDREN HOME FROM SCHOOL. IT LIT UP EACH WARNING LIGHT AND SHUT DOWN. IT WOULD NOT START WITH A JUMP. I HAD THE BATTERY AND ALTERNATOR CHECKED BY A SPECIALIST WHO APPROVED BOTH. NOW AFTER OWNING THIS VAN AFTER 9 MONTHS IM READY TO SEND IT BACK. I SHOULD ALSO MENTION THAT THE RIGHT PASSENGER DOOR WILL REFUSE TO OPEN BY SWITCH.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 50 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND TURNED THE IGNITION OFF. WHEN THE VEHICLE WAS RESTARTED, IT PERFORMED NORMALLY. THE CONTACT DROVE THE VEHICLE TO THE DEALER (CARMAN CHRYSLER JEEP DODGE, 196 S DUPONT HWY, NEW CASTLE, DE 19720) AND WAS INFORMED THAT THE FAILURE WOULD HAVE TO OCCUR IN THEIR PRESENCE IN ORDER TO ASSIST. THE MANUFACTURER WAS CONTACTED AT 800-992-1997 AND STATED THAT THE FAILURE WOULD HAVE TO OCCUR IN THE DEALER'S PRESENCE. THE FAILURE MILEAGE WAS 16,000.

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THE CAR SHUTS OFF WHILE DRIVING. I LOSE POWER STEERING , ALL ELECTRICAL , THE ENGINE DIES. I HAVE TO PUT IT INTO NEUTRAL AND RESTART IT. THIS HAS HAPPENED MULTIPLE TIMES. ONCE ON THE HIGHWAY. THE OTHER THREE TIMES WERE STREET DRIVING. CHRYSLER HAD MY VEHICLE FOR 6 DAYS AND COULDN'T FIND AND ISSUES WITH IT. ALWAYS HAPPENS WHEN IN MOTION.

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BLIND STOP DETECTOR FAILURE

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT EXPERIENCED AN ELECTRICAL FAILURE THAT CAUSED THE INSTRUMENT PANEL GAUGES TO DISPLAY INACCURATE INFORMATION. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. CUETER CHRYSLER JEEP DODGE RAM (2448 WASHTENAW AVE, YPSILANTI, MI) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

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MY AIRBAG LIGHT COMES ON AND OFF CONTINUALLY WHEN I AM DRIVING MY VEHICLE. THIS ISSUE HAS OCCURRED SINCE THE VEHICLE WAS PURCHASED. I BELIEVE IF THIS ISSUE CONTINUES IT MAY CAUSE THE AIRBAG NOT TO DEPLOY OR TO DEPLOY IN ERROR. THIS IS VERY CONCERNING. DEALERSHIP HAS FAILED TO REPAIR THIS ISSUES AFTER 3 ATTEMPTS. THE VEHICLE IS ON A STREET OR HIGHWAY WHEN ISSUE OCCURS.

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EVERY THREE TO FIVE DAYS THE VEHICLE WILL NOT START. THERE IS A CONSTANT 2 AMP DRAW ON THE BATTERY. THEY KEPT THE VEHICLE AT THE DEALERSHIP FOR ALMOST TWO MONTHS. THE TIPM MODULE, WIN MODULE, RIGHT DOOR MODULE AND RADIO HAVE ALL BEEN REPLACED BUT NONE OF THESE THINGS HAVE FIXED THE PROBLEM. THE PROBLEM CAN NOT BE RESOLVED AND YOU HAVE NO IDEA WHEN THIS ELECTRICAL FAILURE IS GOING TO OCCUR.

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WE PURCHASED OUR TOWN & COUNTRY NEW IN 2012. WE'VE PUT JUST OVER 51,000 MILES ON IT. IT'S BEEN A GREAT VEHICLE. WE'VE BEEN TO FLORIDA AND BACK TWICE (21 HR DRIVE), AND ALL OVER THE EASTERN HALF OF THE COUNTRY. IT WAS A GREAT VEHICLE THUS FAR SO I EXPECTED IT TO LAST UNTIL WELL OVER 51,000 MILES. ALL OF A SUDDEN A FEW MONTHS AGO, WHILE DRIVING, THE VAN WOULD JUST SHUT OFF. LOSS OF POWER STEERING, RADIO OFF, NOTHING. YOU HAVE TO ATTEMPT TO PULL OVER TO THE SIDE OF THE ROAD WITH NO POWER STEERING, PUT THE VEHICLE IN PARK, AND TURN IT BACK ON. IT DOES THIS RANDOMLY. IT'S DONE IT WHILE I'VE BEEN ON A HIGHWAY DRIVING 65 MPH AND IT'S DONE IT IN TOWN DRIVING 25-30 MPH. WE NEVER KNOW WHEN IT WILL HAPPEN. IT'S EXTREMELY DANGEROUS, COULD POTENTIALLY KILL MY FAMILY, AND IT'S AMAZING HOW MANY OF THE SAME STORY I'VE READ ABOUT THIS VEHICLE. WE'VE TAKEN IT TO BE DIAGNOSED AND LOOKED AT MULTIPLE TIMES AND NO ONE CAN FIND ANYTHING WRONG WITH IT. IT'S PAID OFF SO IT'S GOING BYE BYE. WON'T EVER BUY A CHRYSLER AGAIN.

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THIS STARTED ABOUT 4 WEEKS AGO, APPROXIMATELY 9/10/2017. THE VEHICLE DID NOT WANT TO START. WE WERE UNDER THE IMPRESSION THAT THE BATTERY WAS DEAD. JUMPED THE CAR AND IT STARTED. AFTER THAT A COUPLE OF DAYS LATER MY WIFE SAID THAT THE VEHICLE WOULD JUST CRACK OVER AND HAVE THE KEY STUCK ON THE CRANKING MODE. THE KEY WAS TURNED BACK AND FORTH UNTIL THE VEHICLE STARTED. AFTER WHICH THE VEHICLE WOULD SHUT OFF. SHE WAS ABLE TO GET THE CAR STARTED AND DROVE IT HOME RIGHT AWAY. THAT NIGHT IT DID THE SAME THING TO ME. I TURNED THE KEY 3 TIMES UNTIL THE VEHICLE STARTED THEN IT SHUT OFF ALL BY IT SELF. WE DECIDED NOT TO DRIVE THE VEHICLE UNTIL WE COULD GET IT LOOKED AT THE DEALERSHIP. I DID SOME RESEARCH ONLINE AND FOUND THAT THE PREVIOUS YEAR CHRYSLER AND JEEP VEHICLES HAD A RECALL FOR A FUEL RELAY REPLACEMENT. THIS LEADS ME TO BELIEVE THAT THIS IS THE SAME PROBLEM AFTER READING THE SYMPTOMS. AFTER MY REASEARCH I WALKED OUT TO SEE IF THE VEHICLE WOULD START. THIS WAS SUNDAY MORNING. THIS TIME THE VEHICLE CRANKED AFTER TURNING THE KEY 3-4 TIMES. THE VEHICLE STAYED ON FOR 15 MINUTES, AFTER WHICH IT SHUT OFF. ON MONDAY MORNING I DID THE SAME PROCEDURE AND THE VEHICLE STAYED ON UNTIL WE HAD TO LEAVE TO GO TO WORK. IT RAN FOR 15+ MINUTES. TODAY IS TUESDAY MORNING AND WE ARE ABOUT TO SEE IF WE CAN DRIVE IT TO THE DEALERSHIP. IF THIS IS THE SAME ISSUE THE PREVIOUS MODEL VEHICLES HAD THEN I'M CONCERN THAT THE ENGINE MAY STOP WHILE MY WIFE AND KIDS ARE DRIVING DOWN THE ROAD AND BE IN AN ACCIDENT.

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CAR WILL NOT START SOMETIMES NO SHUT OFF TIPM ISSUE NO RECALL YET

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