What 627 owners told NHTSA about the 2013 Chrysler 200

While driving, my driver seat headrest deployed. There was no collision to activate the headrest to deploy. It did so spontaneously. This could have caused a major accident due to me being startled. I am concerned for my daughter’s safety and mine. There were no recalls for the headrests reported in my vehicle. There was no indication that the headrests in my vehicle would be an issue. I will be taking the vehicle to CarMax, where I purchased it and to the Chrysler dealership to seek a solution

NHTSA ODI 11547274

Active safety restraint head rests have exploded. It is not possible to sit in seat correctly as they push head forward into airbag now. Dealer says it is not possible to obtain repair parts as they are on back order indefinitely. Vehicle Mileage 19,000

NHTSA ODI 11455253

I was driving and I went over a speed bump. The driver's side headrest exploded outward and hit my head very hard. Upon inspection, it looks like a plastic brace failed. The dealer says there is no recall. They say it will cost $700. There were no warnings.

NHTSA ODI 11417544

THE HEADREST OF MY SEAT POPPED OUT WHILE DRIVING AND FORCEFULLY HIT THE BACK OF MY HEAD. THE OCCURRENCE WAS RANDOM AND HAPPENED DANGEROUSLY WHILE DRIVING ON A CITY STREET. LUCKILY I WASN'T SEVERELY HARMED IN THE PROCESS HOWEVER I DO IMAGINE THAT A DRIVER CAN POTENTIALLY BE HARMED SEVERELY WITHIN THIS OCCURRENCE. I FELT AS IF I WAS PUNCHED IN THE BACK OF MY HEAD WITH BRUTE FORCE

NHTSA ODI 11400171

TL* THE CONTACT STATED THAT WHILE SITTING IN HER MOTHERS 2013 CHRYSLER 200. THE CONTACT STATED THAT WHILE PARKING IN A PARKING LOT, THE CONTACT WAS SEATED IN THE FRONT PASSENGER SIDE WHEN THE HEADREST DEPLOYED WITHOUT AN IMPACT. AS A RESULT, THE CONTACT WAS INJURED TO THE BACK OF HER HEAD CAUSING A CONCUSSION AND WHIPLASH. THE CONTACT SOUGHT MEDICAL ATTENTION AT A HOSPITAL. THE CONTACT CALLED DAVE DENNIS CHRYSLER JEEP DODGE RAM, 4232 COLONEL GLENN HWY, DAYTON, OH 45431, AND INFORMED THEM OF THE FAILURE AND WAS QUOTED WITH A FEE FOR THE REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS APPROXIMATELY 100,000. THE VIN WAS NOT AVAILABLE.*DT *JB

NHTSA ODI 11343222

THE CAR WAS STATIONARY AT A RED LIGHT ON A CITY STREET, THEN RANDOMLY THE PASSENGER HEADREST AIR BAG DEPLOYED. THE HEADREST EXPLODED ON THE BACK OF THE PASSENGERS HEAD AND NECK. THE DRIVER HEADREST AIR BAG AND ALL OTHER AIR BAG/ SAFETY FEATURES APPEAR TO BE INTACT AND DID NOT DEPLOY.

NHTSA ODI 11342118

WHILE DRIVING THE VEHICLE ON A CITY STREET THE DRIVERS SIDE HEADREST DEPLOYED WITHOUT WARNING OR EXTERNAL FORCE FROM A COLLISION, AND FORCEFULLY HIT ME IN THE BACK OF THE HEAD.*DT CONSUMER HAD A WHIPLASH AND HAS CONTACTED THE MANUFACTURER.*JB

NHTSA ODI 11339169

AT APPROXIMATELY 3:10PM ON 8/29/19, THE CAR WAS ON AND IN PARK WITH THE AC TURNED ON, AS MY SON IN LAW WAS PLACING HIS 33-MONTH BABY IN THE CAR SEAT, LOCATED BEHIND THE DRIVERS SEAT. MY SON IN LAW SAT DOWN IN THE DRIVER SEAT AND WAS PULLING HIS FEET INTO THE VEHICLE WHEN HE HEARD A LOUD BLAST AND FELT THE SEAT HEADREST EXPLODE AGAINST HIS NECK AND BACK. HE STATES HE MAY HAVE BLACKED OUT FOR AN UNDETERMINED TIME. ALTHOUGH HE WAS DISORIENTED, HE THEN TURNED AROUND IN THE SEAT TO CHECK ON HIS SON, WHO WAS CRYING. HE NOTED THAT THE HEADREST WAS SPLIT APART. NO NOTATION OF ANY DUST OR PARTICLES WERE NOTED. HE THEN DROVE THE VEHICLE HOME AND PARKED IT IN THE DRIVEWAY AT OUR HOME. MY SON IN LAW HAD BAD HEADACHES THAT NIGHT, SO I ENCOURAGED HIM TO GO TO THE EMERGENCY ROOM TO BE CHECKED. THE ER PHYSICIAN FELT THAT HE DID HAVE A CONCUSSION AND GAVE HIM INSTRUCTIONS ON CARE POST-CONCUSSION. CHRYSLER IS SENDING A TECHNICIAN TO CHECK THE CAR. I HAVE SIGNED AN AGREEMENT THAT ALLOWS THEM TO REVIEW THE ORC (OCCUPANT RESTRAINT CONTROLLER) AND THE EDR (EVENT DATA RECORD) AND TO SHARE THIS INFORMATION WITH THE NHTSA. THIS CAR WAS PURCHASED IN MAY OR JUNE 2016 FROM CARMAX IN AUSTIN TEXAS AND HAS BEEN IN FOR ALL RECALLS SINCE THAT TIME. THERE IS ONE RECENT RECALL THAT HAS NOT BEEN COMPLETED DUE TO WAITING FOR TEXAN CHRYSLER/DODGE TO GET THE PART AND CALL ME. PLEASE LET ME KNOW IF ANY FURTHER INFORMATION IS NEEDED FROM ME. I AM VERY CONCERNED THAT THIS COULD HAVE CAUSED A COLLISION OR WORSE AND INJURED MY FAMILY. *DT [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR

NHTSA ODI 11253933

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. WHILE DRIVING 30 MPH, THE CONTACT AND HIS SPOUSE WERE INVOLVED IN A CRASH WITH ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S WIFE SUSTAINED SEVERE WHIPLASH, AND INJURIES TO THE BACK AND HEAD. THE CONTACT INJURED HIS CHEST ON THE STEERING WHEEL. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE A NEW GRILL, BUMPER, PAINT AND DOORS WERE ADDED. THE CONTACT STATED THAT THE CRASH WAS RELATED TO NHTSA CAMPAIGN NUMBER: 16V668000 (SEATS AND AIR BAGS). THE VIN WAS INCLUDED IN THE RECALL. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 46,066.

NHTSA ODI 11197387

I WAS A FRONT SEAT PASSENGER IN A CHRYSLER 200 2013. WE WERE ON A CITY STREET GOING APPROXIMATELY 35MPH. THE PASSENGER SIDE HEADREST DEPLOYED WITHOUT WARNING CAUSING A VIOLENT JOLT AND INJURIES TO MYSELF. THERE WAS NOTHING THAT WOULD HAVE CAUSED IT TO DEPLOY. THE ROAD WAS SMOOTH..NO POT HOLES. NOTHING HIT THE CAR. SPEED WAS NOT A FACTOR. WEATHER WAS NOT A FACTOR. IT WAS SUDDEN,LOUD AND ABRUPT.*DT*JB*DT *TP

NHTSA ODI 11182676

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. WHILE THE CONTACT'S WIFE WAS DRIVING UNKNOWN SPEEDS, THE DRIVER'S SIDE HEADREST EXPLODED WITHOUT WARNING OR IMPACT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER SUSTAINED HEAD INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MAC HAIK CHRYSLER DODGE JEEP RAM, 95395 I-55 NORTH JACKSON, MS 39206, 601-208-0144) WHERE THE CONTACT WAS INFORMED THAT THE DRIVER'S SIDE HEADREST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

NHTSA ODI 11131923

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. WHILE THE VEHICLE WAS AT A STOP, THE FRONT DRIVER'S SIDE HEADREST AIR BAGS EXPLODED WITHOUT WARNING OR IMPACT. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER PROMISED TO INVESTIGATE THE MATTER, BUT DID NOT GET BACK WITH THE CONTACT. THE CONTACT SUSTAINED MINOR INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

NHTSA ODI 11098944

THE DRIVERS SIDE HEADREST DEPLOYED WHILE I WAS DRIVING AND HIT ME IN THE BACK OF THE HEAD. THERE WAS NO IMPACT AT AL SO NO REASON FOR IT TO OPEN.

NHTSA ODI 11046339

WAS HIT FROM THE BACK, AND BOTH HEAD REST DEOYED. HOW IS THIS SAFE? IT CAUSED MORE PROBLEMS THAN THE WRECK ALONG.

NHTSA ODI 10924630

WE WERE IN AN ACCIDENT MY SON AND HUSBAND WERE IN THE FRONT SEAT AND THE BOTH HAD INJURIES. MY SON HAD NECK INJURY AND I FEEL THAT IT IS DUE TO THE HEADRESTS IN THE VEHICLE. I WOULD JUST LIKE FOR THIS TO BE LOOKED INTO. WE WERE AT A STOP WHEN THE VEHICLE WAS REAR ENDED BY 2 VEHICLES. THE HEADREST LITERALLY BLEW OPEN. PRIOR TO THIS THE WIPERS WOULD TURN ON, ANYTIME WE USED THE SIGNAL LIGHT.

NHTSA ODI 10899137

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT HEARD A LOUD BANG AND THE PASSENGER SIDE HEAD RESTRAINT EXPLODED. THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT SUSTAINED HEARING LOSS IN THE RIGHT EAR, WHICH REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER PER THE MANUFACTURER'S REQUEST. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,500. ...UPDATED 06/03/15 *BF UPDATED 10/05/2015*CN

NHTSA ODI 10705568

MY WIFE WAS DRIVING ON THE FREEWAY AT 65 MPH WHEN ALL OF A SUDDEN THE ACTIVE HEAD RESTRAINT POPPED OPEN AND STRUCK HER IN THE BACK OF THE HEAD CAUSING HEAD AND NECK PAIN. TOOK TO THE DEALERSHIP THEY SAID THEY HAVE NEVER SEEN ANYTHING LIKE THAT BEFORE. *TR

NHTSA ODI 10652250