What 627 owners told NHTSA about the 2013 Chrysler 200

driver's seat headrest deployed while I was driving. I cannot put it back in place because some internal plastic parts have broken off. The passenger seatbelt sensor keeps going off as if the passenger has not buckled the seat belt. The sensor on that same seat keeps going off even if there's no one sitting on that seat.

NHTSA ODI 11750290

The contact owns a 2013 Chrysler 200. The contact stated that upon entering the vehicle and closing the front driver's side door, the driver's side front seat headrest deployed inadvertently with the vehicle turned off. The dealer was notified of the failure and informed the contact that there would be a charge for the headrest replacement. The vehicle was not diagnosed or repaired due to the cost. The manufacturer was not contacted. The failure mileage was approximately 108,000.

NHTSA ODI 11724637

Engine shuts off then restarts after you put it in park been doing it for over a year been to many mechanics but it never reads a code , head rest deployed on passenger side and will not stay when pushed back in

NHTSA ODI 11715510

I own a 2013 Chrysler 200. While parked at a gas station the front driver’s headrest deployed without warning. I contacted a dealer where I was informed that the headrest needed to be replaced out of pocket. I was informed that the vehicle no longer qualified to be serviced under the recall. Mileage was around 135,000 when this occurred.

NHTSA ODI 11709506

The contact owns a 2013 Chrysler 200. The contact stated that while driving at 35 MPH, the front driver’s and front passenger’s side headrests deployed without warning. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 17V640000 (Seats, Air Bags). The vehicle was taken to a dealer where the contact was informed that the headrest needed to be replaced out of pocket. The contact was informed that the vehicle no longer qualified to be serviced under the recall. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 97,000.

NHTSA ODI 11689748

The contact owns a 2013 Chrysler 200. The contact stated that while driving 35 MPH, the front driver's side headrest deployed, and there was no impact to the vehicle. The contact stated that the headrest struck the back of her head, but there was no injury sustained. The vehicle was taken to an independent mechanic, where the contact was informed that the headrest needed to be replaced. The contact related the failure to NHTSA Campaign Number: 17V640000 (Seats, Air Bags); however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.

NHTSA ODI 11684383

Adjusting the headrest up some and the headrest popped out and want go back in i know that it pops out durning a collision so im wondering why is it popped out now the airbag light is on

NHTSA ODI 11671442

Drivers seat headrest popped open and cannot be reset. This thankfully occurred while the vehicle was stopped.

NHTSA ODI 11666883

Headrest popped out Radio goes blank or completely then comes back on Throttle body light comes on and stalks car after being replaced 2 times Gas cap light comes on after being replaced 4 times

NHTSA ODI 11662623

Active Headrest system deployed without collision on the passenger side. Could have impacted passenger and caused serious head injury. Vehicle was taken to dealer and directed me to Chryslers customer hotline. They were reluctant to do anything and were trying to put the blame on me. They said they would call back in the next 2-3 business days to examine the vehicle after much back and forth. There were no warning signs that the headrest would deploy and no prior notice from the manufacture.

NHTSA ODI 11660810

Headrest exploded while my wife was driving home yesterday. It is definitely broke.

NHTSA ODI 11660970

The driver side head rest popped out and is unable to be reset.

NHTSA ODI 11659843

Multiple issues, passenger window is a very common issue, looked on YouTube and found many videos for it was able to jump with direct power to the pigtail using wires and a battery and was able to roll it up but no explanation for why it ends up having this issue, heater core also a consistent issue, it is obvious with passenger side goes cold and 95% of the fix is a new heater core. Headrests popping, had the safety recall done 02chz28 (Recall S61) and never was mentioned or brought up by local dealer, both seatbelts are not functioning properly, passenger side is the worst, locks up and both are running along the plastic causing it to become deformed and wearing on the edges of the belts. Vehicle has obvious replacements on the front but no accident history. Hood is a different vin number and grill is not original from factory. I found the original photo of the car's first sale post. Odd malfunction is washer fluid can run out with no indicator being triggered for low fluid.

NHTSA ODI 11639253

While driving, the safety mechanism on my driver's seat headrest malfunctioned and launched forward. I was distracted for a minute after while I tried to figure out what just happened. At first I thought someone rear ended me until I saw there was no one behind me. I saw what happened to the headrest after I pulled into a gas station. I didn't take it to a mechanic because they would've wanted over $700 to replace it, which I can't afford. I replaced it myself with a headrest I bought on EBay. I still have the malfunctioned headrest because I'm not sure at this point what to do with it. There was no prior warning of any kind.

NHTSA ODI 11621798

The contact owns a 2013 Chrysler 200. The contact stated that while the vehicle was parked and turned off the contact heard a loud explosion coming from the vehicle. The contact noticed that the front passenger's side headrest had exploded and separated with no warning light illuminated. No injuries were sustained. The vehicle was taken to the dealer, where it was diagnosed that the Occupant Restraint Control failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000.

NHTSA ODI 11620563

3 months ago my passanger head rest popped open. Tried to close but couldnt. Today my driver seat head rest popped open as I was driving

NHTSA ODI 11612935

The contact owns a 2013 Chrysler 200. The contact stated that while the vehicle was parked, the front passenger's side seat headrest deployed and struck the back of the head of the front passenger seat occupant. Additionally, the contact stated that the front driver's side seat headrest deployed while the contact was occupying the seat on another occasion. There were no injuries sustained by the driver or passenger seat occupant. The vehicle was taken to the dealer, where the cause of the failure could not be determined. The dealer was charging a fee for the headrests replacement, but the contact declined to pay for the repair. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V640000 (Seats, Air Bags); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.

NHTSA ODI 11602632

Broken active head restraint while placing the passenger seat in a slight reclining position. It broke the rod and plastic in the head rest so that it separates (no support for the head). Meaning there is a chance of possible injury to the head and neck of the passenger in the event of an accident.

NHTSA ODI 11602799

The contact's fiancé owns a 2013 Chrysler 200. The contact stated that while the vehicle was parked and turned off, his fiancé heard a loud explosion coming from the vehicle. The contact's fiancé looked inside the vehicle and discovered that the front passenger's side headrest had exploded and separated. The front passenger's side headrest air bag had been deployed. The vehicle was taken to the dealer, where it was determined that the front passenger's side headrest needed to be replaced. The contact was informed that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to Technical Service Bulletin: 23-027-20 (Active Head Restraint X84 Warranty Extension); however, the vehicle was not covered under the TSB. The failure mileage was approximately 84,000.

NHTSA ODI 11574471

The contact owns a 2013 Chrysler 200. The contact stated that while the vehicle was parked and unoccupied, the front driver's side seat headrest exploded without impact. The contact drove the vehicle to the residence. The contact's husband purchased the headrest from the dealer and replaced the headrest. The contact related the failure to an unknown recall. An unknown dealer and the manufacturer were notified of the failure, but no assistance was provided. The manufacturer denied reimbursement. The failure mileage was approximately 40,300.

NHTSA ODI 11572378

While driving, my driver seat headrest deployed. There was no collision to activate the headrest to deploy. It did so spontaneously. This could have caused a major accident due to me being startled. I am concerned for my daughter’s safety and mine. There were no recalls for the headrests reported in my vehicle. There was no indication that the headrests in my vehicle would be an issue. I will be taking the vehicle to CarMax, where I purchased it and to the Chrysler dealership to seek a solution

NHTSA ODI 11547274

The contact owns a 2013 Chrysler 200. The contact stated the vehicle was parked at a Walmart, upon entering the vehicle, the contact noticed the front passenger’s side headrest had inadvertently deployed. The contact took the vehicle to an independent mechanic and the contact was informed that the failure was associated with NHTSA Campaign Number: 13V282000 (Electrical System, Air Bags). The vehicle was not repaired. The contact called the local dealer and was informed that the previous owner had the recall repair performed March 12, 2013. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was 57,429.

NHTSA ODI 11529157

When my son was adjusting the seat to his height and reach, the headrest (commonly known as an AHR from my research) popped open. I was not hurt but could have been if I wasn't leaning forward at the time. I understand Fiat Chrysler is under a class action lawsuit for this very defect, yet my car is not part of the recall. Does this mean they are not liable? Do I have to join the class action lawsuit to get them to repair my headrest at no cost to me? I can take photos but I'm using an i-phone and my computer does not recognize the file extension. Thank you for your guidance in this matter, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11528127

The driver head rest deployed while sitting and turned off. The safety pin sheared off.

NHTSA ODI 11522570

The contact owns a 2013 Chrysler 200. The contact stated that after entering the vehicle, he noticed that the front passenger’s side headrest had deployed without impact. No warning lights were illuminated. The vehicle was taken to a local dealer and serviced under NHTSA Campaign Number: 17V640000 (Seats, Air Bags). The vehicle was repaired; however, the contact stated that when he entered the vehicle, the failure reoccurred with the driver's side headrest. The vehicle was taken back to the dealer, and the contact was informed that the warranty had expired. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000.

NHTSA ODI 11518876