What 627 owners told NHTSA about the 2013 Chrysler 200

The passenger side headrest airbag deployed while driving. No accident and was not hit by anything.

NHTSA ODI 11474376

was driving home with my kids when all of sudden the passenger front seat headrest popped

NHTSA ODI 11471012

The contact owns a 2013 Chrysler 200. The contact stated that while driving at 45 MPH, the driver’s and passenger’s seat headrests were deployed without warning. The contact called the dealer and was provided an estimate for the repair. The manufacturer was not notified of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 17V640000 (Seats, Air Bags) which he linked to the failure. The vehicle was not repaired. The failure mileage was approximately 118,000.

NHTSA ODI 11468170

Active safety restraint head rests have exploded. It is not possible to sit in seat correctly as they push head forward into airbag now. Dealer says it is not possible to obtain repair parts as they are on back order indefinitely. Vehicle Mileage 19,000

NHTSA ODI 11455253

Drivers side headrest deployed while driving the car. No collisions just regular driving. Dealership says I have to pay to have it repaired. This is a safety issue that I should not have to pay for. Apparently it has happened to a lot of Chrysler cars. The headrest is not fixed and is available for inspection if needed.

NHTSA ODI 11441726

I was driving and I went over a speed bump. The driver's side headrest exploded outward and hit my head very hard. Upon inspection, it looks like a plastic brace failed. The dealer says there is no recall. They say it will cost $700. There were no warnings.

NHTSA ODI 11417544

THE HEADREST OF MY SEAT POPPED OUT WHILE DRIVING AND FORCEFULLY HIT THE BACK OF MY HEAD. THE OCCURRENCE WAS RANDOM AND HAPPENED DANGEROUSLY WHILE DRIVING ON A CITY STREET. LUCKILY I WASN'T SEVERELY HARMED IN THE PROCESS HOWEVER I DO IMAGINE THAT A DRIVER CAN POTENTIALLY BE HARMED SEVERELY WITHIN THIS OCCURRENCE. I FELT AS IF I WAS PUNCHED IN THE BACK OF MY HEAD WITH BRUTE FORCE

NHTSA ODI 11400171

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. THE CONTACT STATED THAT THE DRIVER'S SIDE HEAD REST DEPLOYED WHILE THE VEHICLE WAS PARKED, WITHOUT WARNING. THE CONTACT WAS SITTING IN THE DRIVER'S SIDE SEAT HOWEVER, NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER DODGE JEEP RAM KATY (21777 KATY FWY, KATY, TX 77450) TO BE DIAGNOSED HOWEVER, THE TEST WAS NOT COMPLETED DUE TO THE DIAGNOSTIC FEE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 153,890.

NHTSA ODI 11362252

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. THE CONTACT STATED THAT HIS WIFE PARKED THE VEHICLE WHILE PLAYING TENNIS, UPON RETURN, THE DRIVER SIDE HEADREST HAD DEPLOYED. THE CONTACT TOOK THE VEHICLE TO SCHUMACHER CHRYSLER DODGE JEEP RAM OF DELRAY (2102 S. FEDERAL HWY A, DELRAY BEACH, FL 33483) WHERE HE WAS INFORMED THAT THE PARTS WERE NOT YET AVAILABLE TO REPAIR THE VEHICLE. THE CONTACT MADE AN APPOINTMENT AT THE SAME DEALER AND HAD THE VEHICLE REPAIRED FOR THE FAILURE. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,220.*BF *TR

NHTSA ODI 11360215

I WAS DRIVING ON THE HIGHWAY AND THE PASSENGER SIDE SAFETY HEADREST SPONTANEOUSLY DEPLOYED. THERE WAS NO IMPACT TO THE VEHICLE WHICH WOULD CAUSE THIS. AFTER INSPECTION OF THE HEADREST I NOTICED BROKEN PIECES OF PLASTIC IN THE MECHANISM.

NHTSA ODI 11352147

DRIVER 1 PARKED CAR IN GARAGE AFTER 2 HOUR DRIVE. DRIVER 2 ENTERED CAR ABOUT 20 MINUTES LATER AND FOUND DRIVER HEADREST HAD EXPLODED IN CAR. HEADREST WAS RAISED SEVERAL INCHES HIGHER. THE PADDED PORTION WAS PUSHED FORWARD SEVERAL INCHES AND WAS SEPARATED INTO 2 PIECES EXPOSING INTERIOR OF HEADREST EXPOSED. RESETTING ONLINE STEPS FAILED - BROKEN PLASTIC PIECE EXPOSED. DEALER REPAIR ESTIMATE IS PENDING. VEHICLE NOT SAFE TO DRIVE WITHOUT WORKING SAFETY DEVICES. AFRAID PASSENGER SIDE WILL DO THE SAME. MY CAR WAS NOT RECALLED TO FIX THIS ISSUE IN 2017. WHY? THANKFULLY WE WEREN'T IN THE CAR WHEN THIS THING WENT OFF.

NHTSA ODI 11351445

TL* THE CONTACT STATED THAT WHILE SITTING IN HER MOTHERS 2013 CHRYSLER 200. THE CONTACT STATED THAT WHILE PARKING IN A PARKING LOT, THE CONTACT WAS SEATED IN THE FRONT PASSENGER SIDE WHEN THE HEADREST DEPLOYED WITHOUT AN IMPACT. AS A RESULT, THE CONTACT WAS INJURED TO THE BACK OF HER HEAD CAUSING A CONCUSSION AND WHIPLASH. THE CONTACT SOUGHT MEDICAL ATTENTION AT A HOSPITAL. THE CONTACT CALLED DAVE DENNIS CHRYSLER JEEP DODGE RAM, 4232 COLONEL GLENN HWY, DAYTON, OH 45431, AND INFORMED THEM OF THE FAILURE AND WAS QUOTED WITH A FEE FOR THE REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS APPROXIMATELY 100,000. THE VIN WAS NOT AVAILABLE.*DT *JB

NHTSA ODI 11343222

THE ACTIVE HEAD REST DEPLOYED. THE CAR WAS PARKED ALMOST A MONTH AGO IN PERFECT CONDITION, I CAME OUT TO START THE CAR AND BEFORE STARTING THE CAR I NOTICED IT WAS DEPLOYED. THE CAR WAS IN NO ACCIDENT AND WAS SITTING IN THE DRIVEWAY OF MY HOME. UPON INSPECTION THE PLASTIC THAT HOLDS THE ROD BROKE INSIDE THE ACTIVE HEAD REST. THIS IS A MAJOR SAFETY ISSUE AND DEPLOYED FOR NO REASON. IT IS HIGHLY CONCERNING THAT THE HEAD REST COULD GO OFF AT ANY MINUTE DUE TO THE POOR DESIGN AND QUALITY OF THE HEADREST. THE CAR WAS STATIONARY AND TURNED OFF.

NHTSA ODI 11342698

THE CAR WAS STATIONARY AT A RED LIGHT ON A CITY STREET, THEN RANDOMLY THE PASSENGER HEADREST AIR BAG DEPLOYED. THE HEADREST EXPLODED ON THE BACK OF THE PASSENGERS HEAD AND NECK. THE DRIVER HEADREST AIR BAG AND ALL OTHER AIR BAG/ SAFETY FEATURES APPEAR TO BE INTACT AND DID NOT DEPLOY.

NHTSA ODI 11342118

THE PASSENGER SIDE ACTIVE HEADREST RESTRAINT (AHR) DEPLOYED DESPITE THE CAR BEING PARKED AND UNOCCUPIED. THE HEADREST WAS POORLY MANUFACTURED AS A PLASTIC PIECE INSIDE THE HEADREST CRACKED AND THEREFORE JOLTED FORWARD THE HEADREST ON IT'S OWN. THE CAR WAS OTHERWISE IN GOOD CONDITION BUT THE FAULTY HEADREST PRESENTS A MAJOR SAFETY HAZARD AS IT COULD DEPLOY WHILE DRIVING DOWN THE ROAD OR COULD HAVE CAUSED NECK/HEAD TRAUMA IF A PASSENGER HAD BEEN IN THE CAR.

NHTSA ODI 11341220

MY CAR WAS PARKED AND AS I WAS ENTERING MY CAR IN THE DRIVERS SEAT AND LEANED MY BACK AGAINST THE SEAT TO ADJUST MY POSITION IN THE CAR SEAT, THE HEADREST AIRBAG DEPLOYED. I WENT TO THE DEALERSHIP THE NEXT DAY TO BE TOLD THE PART WAS DISCONTINUED AND NOT COVERED BY MY WARRANTY AND COULD NOT BE REMOVED AS WAS A SAFETY ISSUE, SO I HAD TO PUT ZIP STRIPS ON IT SO I WAS ABLE TO DRIVE THE VEHICLE AND I HAVE BEEN UNABLE TO FIND THE PART TO HAVE IT REPLACED.

NHTSA ODI 11339143

WHILE DRIVING THE VEHICLE ON A CITY STREET THE DRIVERS SIDE HEADREST DEPLOYED WITHOUT WARNING OR EXTERNAL FORCE FROM A COLLISION, AND FORCEFULLY HIT ME IN THE BACK OF THE HEAD.*DT CONSUMER HAD A WHIPLASH AND HAS CONTACTED THE MANUFACTURER.*JB

NHTSA ODI 11339169

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE, HE BECAME AWARE THAT THE HEADREST WAS IN A LOWER POSITION THAN ORIGINALLY POSITIONED. THE CONTACT CALLED THE LAWLEY CHRYSLER DODGE JEEP RAM LOCATED AT 1901 AZ-92, SIERRA VISTA, AZ 85635, (520) 458-8000) AND WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.

NHTSA ODI 11337990

MY CHRYSLER 200'S HEADREST "SAFETY FEATURE" EXPLODED INTO THE BACK OF MY HEAD AS THE VEHICLE WAS STATIONARY. THIS WAS ENOUGH FORCE TO STUN AND CONCUSS ME, I AM CONCERNED THIS WILL HAPPEN WHILE THE VEHICLE IS MOVING CAUSING A DEADLY ACCIDENT. *TR

NHTSA ODI 11329536

THE HEADREST ON DRIVERS SIDE HAS DEPLOYED TWICE IN 7 YRS WITHOUT AN ACCIDENT INVOLVED. *TR

NHTSA ODI 11328987

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. THE CONTACT STATED THAT WHILE STATIONARY WITH THE ENGINE IDLING, THE FRONT PASSENGER SIDE HEADREST IMPACT UNIT DEPLOYED INDEPENDENTLY. THE VEHICLE WAS NOT INVOLVED IN A CRASH. NO INJURIES WERE REPORTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER ARRIGO DODGE LOCATED AT (2250 STATE RD. 7, MARGATE FL. 33063) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,000.

NHTSA ODI 11319825

WHILE SITTING IN MY CAR IN A PARKING LOT, WITH THE ENGINE RUNNING AND THE CAR IN PARK, THE DRIVER HEADREST POPPED OPEN AND STRUCK THE BACK OF MY HEAD.

NHTSA ODI 11309359

HEADREST POPPED OUT WHILE DRIVING

NHTSA ODI 11307916

WHILE I WAS SITTING IN MY PARKED VEHICLE, ENGINE OFF, LEANING TOWARDS THE CENTER OF THE CAR TO ADJUST SOMETHING THE HEADREST OF THE DRIVER'S SEAT DEPLOYED UNEXPECTEDLY. IT IS UNABLE TO BE RE-ATTACHED, AND I FOUND A SMALL PIECE OF BROKEN PLASTIC IN THE REAR SEAT THAT HADN'T BEEN THERE BEFORE. HAVING LOOKED AT RECALL INFORMATION AND OTHER INCIDENT REPORTS, I BELIEVE THIS TO BE IN THE SAME CATEGORY OF SOME OTHER COMPLAINTS REGARDING HEADREST FAILURES. I WILL BE CONTACTING MY DEALER TO GET THIS REPAIRED. I BOUGHT THE CAR NEW IN 2013.

NHTSA ODI 11259039

DRIVER SEAT HEADREST DEPLOYED WHILE DRIVING ON SMOOTH HIGHWAY SURFACE AT 70MPH MAKING A LARGE NOISE AND HITTING HARD THE BACK OF DRIVER'S HEAD. THERE WERE NO LIGHTS OR INDICATION OF PROBLEMS ON THE DASH BOARD. AFTER I EXAMINED THE HEADREST THE PLASTIC HOLDING THE METAL BAR HAD DETERIORATED SO THAT THE BAR COULD NOT BE PLACED BACK IN ITS ORIGINAL SPOT, AND THE BAR WAS FOUND IN THE CLAMP BELOW. THE CLAMP WAS STILL LOCKED. THE HEADREST COULD NOT BE RESET SINCE THE PLASTIC WAS BROKEN. THE HEADREST IN THIS VEHICLE HAS HAD 3 RECALLS FOR NOT DEPLOYING IN AN ACCIDENT AND ALL HAVE BEEN SERVICED ON THIS VEHICLE. THIS VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND HAS HAD NO REASON TO DEPLOY. THE FORCE WHEN DEPLOYING CAN CAUSE NECK OR HEAD INJURIES TO THE OCCUPANT AND THEREFORE THIS IS A SAFETY HAZARD. THE COMPANY WOULD NOT COVER REPLACEMENT AND THE TOTAL COST TO REPLACE THE HEADREST AND INSTALL CAME TO $730. AFTER DISCOUNTED WITH A COUPON FOR 12%.

NHTSA ODI 11257743