What 921 owners told NHTSA about the 2013 Chevrolet Malibu Eco

While driving my vehicle the rear toe link broke leaving me stranded on the side of the road. With no dealers close I replaced the passenger rear toe link to get the car mobile again. Once that was done I called the dealer to setup an appointment to do the recall repair. After dropping the car off at the dealer I received a call back stating that I would need to replace my OEM lug nuts at an inflated dealer price in order for them to do the repair. My issue is that these OEM lug nuts should also be included in the recall because I've done nothing to create an issue with the lug nuts. Swelling lug nuts is a major ongoing issue among the big 3 automakers and this should be corrected. Allowing the companies to sell cars with low quality lug nuts is insane. Dealers thinking that customers should pay for a flaw in their own design of the lug nuts before they will do any repairs is even more insane. How my car sits now I am refused recall service on my car that is unsafe to drive due to them releasing cars with unsafe lug nuts. Then to add a paywall to you getting your recall repairs. This is extremely unsafe and unethical, and I pray that the NHTSA will do something about this ongoing issue that is putting millions of Americans in danger and allowing these companies to take advantage of their customer base. I took action to bring this to your attention and I hope you will take preventive action to keep Americans safe on the roads.

NHTSA ODI 11563518

2013 CHEVROLET MALIBU. CONSUMER WRITES IN REGARD TO TOE LINK SUSPENSION ROD FAILURE. THE CONSUMER WAS NOT MADE AWARE OF THE RECALL UNTIL AFTER THE FAILURE OCCURRED. THE DRIVER OF THE VEHICLE CRASHED DUE TO THE FAILURE.

NHTSA ODI 11477334

******* DUPLICATE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS AN INADVERTENT DUPLICATE OF ODI# 11438859*DJR ******* DUPLICATE VOQ *******

NHTSA ODI 11438855

The contact owns a 2013 Chevrolet Malibu. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension). The contact stated that while driving at 35 mph, the rear wheels were wiggling and the vehicle went side to side before the contact lost control of the vehicle and ended up in a ditch. The contact sustained injuries to his neck, right shoulder, and back. The passenger did not sustain injuries. The contact's son transported him to the hospital where medical attention was received. A police report was filed. The vehicle was towed to the dealer. The dealer diagnosed that the failure was related to NHTSA Campaign Number: 20V764000 (Suspension). The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

NHTSA ODI 11438859

TL* THE CONTACT OWNED A 2013 CHEVROLET MALIBU. THE CONTACT STATED WHILE DRIVING AT 30 MPH, THE VEHICLE SUSPENSION FAILED CAUSING THE VEHICLE TO CRASH INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT RECEIVED A RECALL LETTER A WEEK LATER FOR NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION). THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED AT THE TIME OF THE FAILURE. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT HE HAD TO SEEK MEDICAL ATTENTION AS HE SUFFERED CHEST AND HEAD INJURY. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO A JUNKYARD. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER TO GET DIAGNOSED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. THE VIN WAS UNAVAILABLE.

NHTSA ODI 11402614

2013 CHEVROLET MALIBU. CONSUMER WRITES IN REGARDS TO SUSPENSION ROD FAILURE. *LD THE CONSUMER STATED THE VEHICLE WAS INVOLVED IN AN ACCIDENT. THE DRIVER STATED THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE CONSUMER WAS NOT INFORMED OF THE RECALL UNTIL AFTER THE ACCIDENT. *JS (RECALL RELATED INCIDENT) TS

NHTSA ODI 11398353

WHILE DRIVING STRAIGHT AHEAD ON A CITY STREET, AT APPROXIMATELY 30-35MPH, THE AXLE SHAFT ON THE FRONT, RIGHT SIDE OF THE CAR BROKE. THE BROKEN AXLE SHAFT CAUSED AN ACCIDENT WHERE MY CAR WENT TO THE RIGHT AND I HIT THE BACK-LEFT SIDE OF A VAN; THAT IMPACT SENT THE RIGHT SIDE OF THE CAR UP IN THE AIR WHERE I WAS ONLY TRAVELING ON THE TWO LEFT WHEELS. ALTHOUGH I THOUGHT MY CAR WAS GOING TO FLIP AND LAND ON IT'S ROOF, THE CAR DID COME BACK DOWN ON THE RIGHT WHEELS, BUT LANDED/HIT THE FRONT OF THE VAN AND THE BACK OF A PICK-UP TRUCK. *TR

NHTSA ODI 10946730