What 585 owners told NHTSA about the 2013 Chevrolet Cruze Limited

2013 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO POWER STEERING GOING OUT. *LD *JS

NHTSA ODI 11204617

I WAS DRIVING ABOUT 35 MPH ON A CITY STREET WHEN THE PERSON IN FRONT OF ME SLAMMED ON THEIR BRAKES THE FIRST TIME I HIT THE BRAKE AND THE CAR STOPPED THE NEXT TIME I HIT THE BRAKE IT WAS HARD AND DIDN'T STOP THE CAR CAUSING ME TO CRASH INTO THE VEHICLE IN FRONT OF ME, THE AIR BAG DID NOT DEPLOY AND I THINK IT SHOULD HAVE, CAUSING MY HEAD TO SLAM INTO THE STEERING WHEEL CAUSING ME TO BITE MY TONGUE IN HALF. I HAVE CONTACT CHEVROLET AND GM MULTIPLE TIMES AND THEY WON'T DO ANYTHING THEY LITERALLY HAVE NOT CARED ONE BIT. I BELIEVE THEIR IS A PROBLEM WITH THE BRAKING SYSTEM OR THE VACUUM SYSTEM IN THE BRAKES AND I AM NOT THE FIRST PERSON THAT THIS HAS HAPPENED TO IN A CRUZE, I LOOKED IT UP AFTER IT HAPPENED AND I FOUND A FEW OTHER STORIES OF THE SAME THING HAPPENING.

NHTSA ODI 11203353

MY CHECK ENGINE KEEPS GOING ON AND OFF AND WHEN COMES ON GIVE OUT POWER LITTLE BY LITTLE TILL MY ENGINE REDUCE POWER COMES UP AND GIVES OUT AND ALMOST CRASHED ON FREEWAY SERVAL TIMES

NHTSA ODI 11197061

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE PARKING THE VEHICLE, THE POWER STEERING WARNING INDICATOR ILLUMINATED INTERMITTENTLY. AN INDEPENDENT MECHANIC REPAIRED THE POWER STEERING. THE DIAGNOSIS INFORMATION WAS NOT PROVIDED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 39,000. .*BF*JB

NHTSA ODI 11190975

DEFROST SWITCH/DOOR MOTOR GEARS ARE BROKEN CAUSING THE WINDSHIELD TO NOT BE ABLE TO DEFROST. DRIVING VISIBILITY IS SLIM TO NONE AT ALL.

NHTSA ODI 11190495

WENT OUT AND STARTED CAR UP. CAR WAS SHAKING AND SERVICE STABILITRAC AND SERVICE TRACTION CONTROL WERE ON THE DASH SCREEN. THIS HAPPENED BACK IN DECEMBER AS WELL AND THEN THE CAR EVENTUALLY STOPPED WORKING ALTOGETHER.

NHTSA ODI 11190338

I HAVE HAD A COOLANT LEAK AND HAVE HAD IT REPAIRED 5 TIMES SINCE I PURCHASED. REPAIRED AT SUBURBAN CHEVROLET IN EDEN PRARIE. NOW IT HAS TO HAPPEN AGAIN SO IT IS GOING BACK AND I HAVE HAD IT TOWED AND STILL OWE 800 OR SO CRAZY

NHTSA ODI 11189797

TAKATA RECALL A FEW MONTHS AFTER I PURCHASED THIS VEHICLE THE CHECK ENGINE LIGHT CAME ON THEN IT GOES OFF THE LAST FEW MONTHS IT'S BACK ON AND MAKES A NOISE WHEN THE AIR CONDITIONING SYSTEM IS ON.

NHTSA ODI 11184285

EXCESSIVE CONDENSATION INSIDE THE CAR. WHILE RUNNING THE AC, LOTS OF WATER COMING OUT OF VENTS AND VERY OFTEN IT QUICKLY COVERS THE WHOLE WINDSHIELD TO A STATE WHERE THERE IS 0 VISIBILITY. RECURRING ISSUE. MAJOR ISSUE. LIFE THREATENING CONDITION.

NHTSA ODI 11183977

THE PASSENGER WIPER BLADE MOTOR BROKE RIGHT AFTER TURNING THE WIPERS ON, AND WILL NOT MOVE THE WIPER. THE VEHICLE WAS STATIONARY WHEN THE PASSENGER SIDE STOPPED WORKING. THE DRIVER SIDE WIPER RANDOMLY STOPS WORKING IN THE MIDDLE OF DRIVING AT RANDOM TIMES, ON CITY STREETS, HIGHWAYS, ECT.

NHTSA ODI 11181988

MY VEHICLE REPEATEDLY RAN HOT EVERYTIME I WOULD DRIVE IT OVER A MILE ON THE ROAD. MY HUSBAND CHANGED THE THERMOSTAT, ALWAYS MADE SURE IT HAD COOLANT, CHECKED MY HOSES, AND REPLACED THE WATER PUMP. BUT EVENTUALLY IT BLEW A HEAD GASKET. WE NOTICED IT DID SO WHEN WE SEEN WATER HAD MIXED INTO THE OIL. SUPREME CHEVROLET REPLACED THE ENGINE AT 96,000 MILES IN NOVEMBER 2016 UNDER WARRANTY. I DROVE THE CAR ABOUT 54,000 MILES WITH THE REPLACED ENGINE AND IT TOO STARTED RUNNING HOT EVERYTIME I WOULD DRIVE IT ABOUT A MILE DOWN THE ROAD. THE DASH LIGHT WOULD SAY TURN A/C OFF AND IDLE ENGINE OR TURN OFF ENGINE DUE TO HIGH TEMPERATURE. WE CHANGED THE RADIATOR, THE HOSES, THE WATER PUMP, AND THE THERMOSTAT ON THE CAR AND IT REMAINED RUNNING HOT WITH HIGH TEMPERATURES UNTIL THAT ENGINE TOO BLEW A HEAD GASKET.THE DEALERSHIP WILL NOT WARRANTY THE SECOND ENGINE ALTHOUGH IT ONLY HAS 67,000 MILES ON THE NEW ENGINE. AND NOW I AM LEFT WITH NO VEHICLE AND STILL OWE $6700.00 ON THE CHEVROLET CRUZE DUE TO THE FAULTY COOLANT SYSTEM.

NHTSA ODI 11181713

WHILE DRIVING THE CAR ON AN OFF RAMP THE DISPLAY PANEL SHOWED 3 WARNING LIGHT, ABS, TRACTION CONTROL, AND BRAKE. THE COMMUNICATION PANEL, WHERE THE SPEED AND ALL COMMUNICATIONS ABOUT THE CAR ARE GIVEN, THEN SAID REDUCED ENGINE POWER AND MY CAR SLOWED DOWN AND MY POWER STEERING STOPPED WORKING. THE PANEL THEN ALSO SAID SERVICE STABILITRAK AND SERVICE TRACTION CONTROL. IT HAS HAPPENED MORE THAN ONCE SINCE I BOUGHT THE VEHICLE AND THE DEALER REPLACED THE THE ECM A FEW YEARS AGO AND IT HASN'T FIXED THE ISSUE AS IT STILL OCCURS. THE MOST RECENT EVENT HAPPENED LAST WEEK.

NHTSA ODI 11176001

DRIVING LAST NIGHT FROM WORK TO HOME AT [XXX] AROUND 7PM, I STARTED GETTING MESSAGES IN MY CLUSTER SUCH AS SERVICE STABILITRAK, SERVICE TRACTION CONTROL AND ENGINE POWER IS REDUCED. JUST SUDDENLY MY CAR LOST ALL THE POWER AND THROTTLE WHEN I WAS TRAVELLING IN A HIGHWAY AROUND 70 MPH ON THE SECOND FASTEST LANE. IT WAS VERY SCARY AND DANGEROUS SITUATION ONCE MY THROTTLE WAS COMPLETE UNRESPONSIVE AND COULD FIND MYSELF AT THE MIDDLE OF THE HIGHWAY AT 5MPH . MY INSTINCT WAS TO TURN ON THE HAZARD LIGHTS AND TRY TO MOVE THE CAR TO THE SLOWEST LANE AS SAFE AS POSSIBLE. I FEEL LUCKY THAT NO ONE HIT ME IN THE BACK AND I CONSIDER THAT I WAS LUCKY TO HAVE THIS PROBLEM AT THIS TIME OF THE EVENING. LUCKILY I WAS ABLE TO TAKE THE EXIT [XXX] AND FROM THERE PARK THE CAR TO EVALUATE IT. I COULD NOT FIND ANY VISIBLE DEFECT EITHER INTERNALLY OR ON ENGINE COMPARTMENT. I TURNED OFF THE ENGINE AND ON SEVERAL TIMES AND STILL HAD THE SAME CLUSTER MESSAGES AND DERATED POWER. I WAS STILL ABLE TO DRIVE THE CAR SAFELY TO THE PARKING LOT OF [XXX] LOOKING FOR A SAFER PLACE TO WAIT FOR MY INSURANCE COMPANY. WHEN WAITING FOR THE AAA OPERATOR I WAS ABLE TO RE-START THE CAR WITH NO DISPLAY MESSAGE BUT ONLY WITH THE ENGINE CHECK LIGHT ON. I DROVE THE CAR IN THE PARKING LOT AND NOTICED THE CAR SEEMED TO BE OK. ONCE ON THAT TIME I WAS STILL WAITING FOR THE AAA OPERATOR I DECIDED TO TAKE [XXX] AND I WAS ABLE TO SAFE ARRIVE HOME. CHECKING THE SYMPTOM I HAD IN GOOGLE AND YOUTUBE I LEARNED ABOUT THE PROBLEM WITH THE NEGATIVE BATTERY CABLE WHICH IS ALREADY KNOWN BY NHTSA AND GM. I HOPE MY INCIDENCE CAN BE INVESTIGATED AND A DECISION FOR RECALL BE TAKEN.I DON'T SEE ANY DIFFERENCE TO WHAT EXPERIENCED WITH THE IGNITION SWITCH TOPIC THEREFORE THIS ISSUE SHOULD BE CONSIDERED AS POTENTIAL RECALL. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11172290

THE WINDSHIELD WIPER LINKAGE FAILED VIA A BALL JOINT FAILURE IN THE WIPER MECHANISM. THIS CAUSED THE DRIVER SIDE WIPER TO BECOME FREE MOVING, STAYING ATTACHED TO THE CAR. WHEN IT FAILED, IT WOUND UP GETTING PINNED AGAINST THE DRIVER SIDE DOOR, FORCING ME TO EXIT THE VEHICLE VIA THE PASSENGER SIDE. THIS FAILURE OCCURRED WHEN I WAS DRIVING THROUGH WESTERN MD ON INTERSTATE 68 NEAR GRANTSVILLE, MD, DURING A LIGHT SNOW AND SALTING OPERATIONS WERE UNDERWAY. I WAS USING THE WIPERS AND WASHER FLUID TO KEEP THE WINDSHIELD CLEAR OF SALT. AFTER THIS FAILURE, I USED CABLE TIES TO TIE THE LOOSE WIPER ARM TO THE ATTACHED WIPER ARM, THEREFORE DISABLING MY WIPERS UNTIL WE GOT TO OUR DESTINATION, TWO HOURS FURTHER DOWN THE ROAD. I HAD TO STOP EVERY 10-15 MINUTES TO CLEAR THE SALT OFF OF THE WINDSHIELD. I REPLACED THE PART, BUT HAVE THE OEM PART AVAILABLE FOR INSPECTION, IF REQUESTED. I NOTICED THIS SPECIFIC PART WAS RECALLED ON THE 2013 CHEVROLET EQUINOX.

NHTSA ODI 11172127

I CONTACTED CHEVROLET CUSTOMER SERVICE ON 1-10-18 AND SPOKE TO A SUPERVISOR. REITERATING CALL. THE VEHICLE HAS 35000 MILES ON IT. IT IS OUT OF WARRANTY BECAUSE OF PURCHASE DATE. ON 4 DIFFERENT OCCASIONS THIS IS WHAT HAPPENED. #1) NOV 18 LIGHTS WERE ON, FLASHERS WERE ON AND RADIO WAS ON WHILE THE VEHICLE WAS IN THE GARAGE AND KEY WAS IN THE OFF POSITION #2) DEC 2018 SAME AS #1 #3) DEC 2018 VEHICLE WAS RUNNING WITH THE KEY IN THE OFF POSITION IN THE GARAGE. BY RUNNING I MEAN THE ENGINE WAS RUNNING AND EXHAUST FUMES WERE EVERYWHERE. #4) JAN 2019. SAME AS #3. THIS IS VERY DANGEROUS AND COULD HAVE STARTED A FIRE OR CARBON DIOXIDE POISONING COULD'VE OCCURRED. THE REPRESENTATIVES TOLD ME THERE IS NO RECALLS WHICH I ALREADY KNEW AND STATED THEY WOULD NOT PAY FOR A REPAIR. I TOLD THEM ABOUT A SERVICE BULLETIN, THEY DENIED THERE WAS ONE. THERE ARE TWO NUMBERS PI1329(DATE 0CT 14) AND A NHTSA BULLETIN ( ID NUMBER 10114279) DATE OCT 14. I'D APPRECIATE YOUR PROMPT ATTENTION TO THIS SERIOUS MATTER AND WOULD LIKE THIS FIXED FOR FREE AT THE DEALER. CAN YOU CONTACT CHEVROLET AND TELL THEM THERE SHOULD BE A RECALL

NHTSA ODI 11171553

COULD PUSH THE GAS PEDAL TO THE FLOOR AND IT WON'T ACCELERATE. PRESSING THE GAS WITH NORMAL PRESSURE MAKES THE RPM'S INCREASE VERY QUICKLY AND THE CAR EITHER WON'T ACCELERATE OR WILL ACCELERATE VERY SLOWLY. THE ENGINE LIGHT WAS ON PREVIOUSLY FOR TWO DAYS AND THEN SHUT OFF AND HASN'T COME BACK ON YET. I THINK IT IS THE TURBO. UNKNOWN CAUSE.

NHTSA ODI 11170289

MARCH 2016. PROBLEM: CAR NOT ACCELERATING CORRECTLY, DIAGNOSIS: ACCELERATOR PEDAL POSITION SENSOR BROKEN MARCH 2018. PROBLEM: CAR OVERHEATING AND LOSING POWER OVER 40MPH, DIAGNOSIS: COOLANT HOSE BREAK MAY 2018. CAR OVERHEATING AND LOSING POWER OVER 40MPH, DIAGNOSIS: TRANSMISSION COOLER LINE BREAK JUNE 2018: PROBLEM: SPEDOMETER STARTED MALFUNCTIONING AND CAR BEGAN SPUTTERING ON HIGHWAY AT 65MPH, DIAGNOSIS: TRANSMISSION COMPUTER (INPUT AND OUTPUT SENSOR) FRIED JANUARY 2019. PROBLEM: COOLING DRAINING EXTREMELY FAST AND CAR MAKING GURGLING NOISE (AT ALL SPEEDS), DIAGNOSIS: WATER PUMP BREAK, THERMOSTAT BREAK, SERPENTINE BELT AND 5. JANUARY 2019: PROBLEM: OIL LEAK, DIAGNOSIS: TIMING COVER GASKET NEED REPLACEMENT

NHTSA ODI 11166192

FOR SOME REASON WHEN I DRIVE MY CAR IT STARTS SHAKING SOMETIMES IT HAPPENS WHEN I START DRIVING OR WHEN I BRAKE I TRIED TO FIND THE PROBLEM AND IT LOOKS THAT IT IS THE DRIVE SHAFT. I THOUGH THAT IT IS SOMETHING THAT ONLY HAPPENED TO ME BUT I FOUND OUT THAT THERE ARE MORE CARS INVOLVED IN THAT BUT MY CHEVY CRUZE 2013 LOOKS LIKE IT IS NOT NOT ONE OF THOSE. WHAT CAN I DO ABOUT IT ?

NHTSA ODI 11164984

MY CRUZE IS LEAKING OIL FROM THE OIL PUMP COOLER. I TOOK IT TO MY MECHANIC SHOP AMD HAD IT DIAGNOSED. HE SAID THERE IS A NATIONWIDE BACKORDER FOR THE PART. HE FINALLY FOUND ONE BUT HE HAS TO DRIVE OVER AN HOUR AWAY TO GET IT. THEY HAVE ANOTHER CRUZE IN THE SHOP WITH THE SAME ISSUE. I AM JUST WONDERING WHY THERE ISNT A RECALL IF THE PART IS ON BACK ORDER NATIONWIDE? MY CAR HAS APPROXIMATELY 125,000 MILES ON IT AND I JUST PURCHASED IT A MONTH AGO. I KNEW THERE WAS AN OIL LEAK SOMEWHERE WHEN THERE WAS A FRESH PUDDLE OF OIL IN MY DRIVEWAY.

NHTSA ODI 11165288

CAR IS HAVING TURBO PROBLEMS. NOTHING WRONG WITH THE CAR, BUT IT SHOWS A TURBO UNDERBOOST DEFECT. SAYS ONLINE IT IS COMMON AMONGST CHEVY CRUZES

NHTSA ODI 11160593

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 35 MPH, THE ENGINE SHOOK AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO EVERYBODY RIDES AUTO SALES (4200 RIVERS AVE, NORTH CHARLESTON, SC, (843) 203-8888) WHERE IT WAS DIAGNOSED THAT THE TURBO NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 122,000.

NHTSA ODI 11155862

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND COMPLETELY SHUT OFF. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO GLENDORA CHEVROLET (1959 AUTO CENTRE DR, GLENDORA, CA 91740, (909) 474-7364) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 56,655.

NHTSA ODI 11155182

WHILE MAKING RIGHT TURN IN CITY, CAR JERKED, ALMOST LOST CONTROL AND "SERVICE POWER STEERING" LIGHT CAME ON, THEN CAR RECOVERED AND WAS DRIVEN HOME

NHTSA ODI 11151690

WIPER ASSEMBLY BROKE AND DEALER REPLACED ASSEMBLY AND MOTOR, 1 MONTH LATER NEW ASSEMBLY HAS BROKEN AGAIN, CAUSING WIPER ARMS TO FREEZE

NHTSA ODI 11150670

FROM ONSTAR: P0087 THE ENGINE AND TRANSMISSION SYSTEM IS NOT PERFORMING AS EXPECTED. AN ISSUE HAS BEEN DETECTED IN THE ENGINE COOLING SYSTEM WHICH MONITORS AND CONTROLS ENGINE TEMPERATURE TO MAINTAIN OPTIMAL OPERATING TEMPERATURES AND AVOID OVERHEATING CONDITIONS. IF YOU ARE DRIVING UNDER NORMAL OPERATING CONDITIONS, PLEASE CHECK THE TEMPERATURE GAUGE ON THE INSTRUMENT PANEL. IF THE NEEDLE IS IN THE RED WARNING AREA, THE ENGINE IS TOO HOT. PULL OFF THE ROAD, STOP THE VEHICLE, AND TURN OFF THE ENGINE AS SOON AS POSSIBLE SERVICE AS SOON AS POSSIBLE CONDITIONS: DRIVING 30MPH, ASPHAULT, WINTER WEATHER

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