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What 128 owners told NHTSA about the 2013 Buick Lacrosse Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (128)Crash / fire / injury (9)Electrical system (53)Engine (30)Suspension (27)Steering (24)Transmission & drivetrain (11)Fuel system (9)Airbags (5)Electronic Stability Control (esc) (5)Body & structure (4)Brakes (4)

27 of 128 complaints match · Suspension · clear filters · page 2 of 2

Apr 23, 2018SuspensionElectrical systemEngine

SERVICE STABILITRACK COMES ON AND REDUCES ENGINE POWER. HAPPENED THIS MORNING DRIVING ON THE FREEWAY ALMOST CAUSED A HUGE WRECK BECAUSE I HAD NOWHERE TO GO AND COULDN'T GO THE FREEWAY SPEED.

NHTSA ODI 11089549

Apr 9, 2013SuspensionCrash

ON SATURDAY, APRIL 7,2013 MY WIFE PULLED INTO A PARKING SPACE AT A CONDO IN MARCO IS.FL. SHE WAS DRIVING OUR 2013 BUICK LACROSSE. KNOWING THAT THE LACROSSE HAS A LOW FRONT END,SHE SLOWS DOWN TO A CRAWL TO AVOID DRAGGING THE FRONT END ON THE PARKING LOT BLOCKS. SHE IS FAMILIAR WITH THIS PARKING LOT AS MY DAUGHTER LIVES THERE AND SHE HAS PARKED THERE OFTEN. THIS TIME UPON APPLYING THE BRAKES THE CAR DID NOT STOP,WENT OVER THE PARKING BLOCKS AND SEVERELY DAMAGED THE CAR.THE LACROSSE HAS BEEN CITED FOR A BRAKING PROBLEM BY THE NHTSA AND ISSUED A RECALL NOTICE #13053.THE RECALL SPECIFICALLY NOTES THAT,"A SOFTWARE PROBLEM MAY CAUSE THE TRANSMISSION TO INADVERTENTLY SHIFT TO SPORTS MODE REMOVING ANY TRANSMISSION- RELATED ENGINE BRAKING EFFECT." CONSEQUENTLY,"IF ENGINE BRAKING IS UNEXPECTEDLY REMOVED, IT MAY INCREASE THE RISK OF A VEHICLE CRASH." UPON CONTACTING G.M. BUICK DIVISION, I WAS TOLD THAT MY VIN# WAS NOT CITED IN THE RECALL. FURTHER, THEY WANTED THAT I BRING THE CAR TO A BUICK DEALERSHIP FOR BRAKE ANALYSIS.THIS DEALERSHIP IS 40 MILES AWAY IN NAPLES,FL. I SUGGESTED THAT THEY(BUICK) INSPECT THE CAR AT THE REPAIR SHOP WHERE MY WIFE HAD IT TOWED TO AFTER THE ACCIDENT. AUTOCRAFT, THE REPAIR SHOP, ON MARCO IS.WOULD ALLOW THEM TO DO THEIR ANALYSIS THERE. AN ACCOMMODATION NOT UNIQUE TO THEM. BUICK HAS BALKED AT THIS ARRANGEMENT. WHILE BUICK SUGGESTS THAT THIS RECALL DID NOT COVER MY VIN#. I CAN ONLY WONDER IF THE RECALL SHOULD BE BROADEN IN SCOPE AS MY WIFE'S EXPERIENCE WOULD SUGGEST.IN RETROSPECT, I'M HAPPY THAT THIS HAPPENED IN A PARKING LOT AND NOT UNDER TRAFFIC RELATED CONDITIONS. *TR

NHTSA ODI 10505647

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Working with the data? Download all 128 complaints as CSV · fetched from NHTSA July 24, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2013 Buick Lacrosse Hybrid verdict →