CAR REAR ENDED A WHITE VAN AND WHEN CRASHED THE AIRBAGS DID NOT DEPLOY. CAR I QUESTION WAS DRIVING AROUND 30-40 MPH. AIRBAG LIGHT DID GO OFF BUT ACTUAL AIRBAGS DID NOT DEPLOY. CRASH HAPPENED ON A CITY STREET WHILE I
NHTSA ODI 11233461
Home · 2012 Volkswagen Jetta Hev · Complaints
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
9 of 526 complaints match · Airbags · crash/fire/injury only · clear filters
CAR REAR ENDED A WHITE VAN AND WHEN CRASHED THE AIRBAGS DID NOT DEPLOY. CAR I QUESTION WAS DRIVING AROUND 30-40 MPH. AIRBAG LIGHT DID GO OFF BUT ACTUAL AIRBAGS DID NOT DEPLOY. CRASH HAPPENED ON A CITY STREET WHILE I
NHTSA ODI 11233461
I WAS INJURED IN A CAR ACCIDENT IN MY 2012 VW JETTA WHERE THE AIRBAGS SHOULD HAVE BEEN DEPLOYED BUT WERE NOT. PEOPLE INCLUDING POLICE AND INSURANCE COMPANIES WERE SURPRISED MY AIR BAGS DID NOT FUNCTION. LOOKING FURTHER INTO THE INCIDENT I FOUND OUT VIA INTERNET THAT THERE WAS A RECALL IN 2016 FOR THIS PROBLEM. HOWEVER, I WAS NEVER NOTIFIED (OF THE RECALL OR PROBLEM) AS THE OWNER OF THIS VEHICLE WHO PURCHASED THIS NEW FROM A VW DEALER. THIS OCCURRED ON THE FREEWAY WHEN MY CAR WAS COMING TO A COMPLETE STOP FOR BACKED UP TRAFFIC GOING UNDER 10MPH. I WAS REAR ENDED BY A VEHICLE GOING AT LEAST 35 MPH - PROPELLING ME INTO THE CAR SEVERAL FEET IN FRONT OF ME CAUSING A 5 OR 6 CAR PILE UP.
NHTSA ODI 11203035
AIRBAG LIGHT CONTINUES TO STAY ON. I HAD AN ACCIDENT BACK IN 2014 AND THE AIRBAG NEVER DEPLOYED. THE STEERING COLUMN IGNITION SWITCH LOCKED AND MY KEY WAS STUCK WITH THE CAR STILL RUNNING ON IN A STATION PLACE. I WAS TRYING TO PARK THE CAR AND MY IGNITION SWITCH LOCKED AND WOULD NOT MOVED AND KEPT THE KEY LOCKED IN IT. I KEPT TRYING TO MOVE THE JIGGLE THE WHEEL AND TURN THE KEY BUT IT CAUSE THE KEY TO BREAK OFF IN THE IGNITION SWITCH. I HAD TO PAIR TO GET THE IGNITION SWITCH REPLACED AND THE KEY REPLACED. ALSO AFTER THAT THE HORN STOP WORKING AND I WAS TOLD IT WAS BECAUSE THE CLOCK SPRING HAD TO BE REPLACED. I PAID AGAIN TO HAD THE CLOCK SPRING REPLACED HOWEVER THE HORN NOW IS GOING IN AN OUT. THE HORN WILL SOUND OFF ONE DAY AND THEN FOR A COUPLE OF DAYS IT WILL NOT WORK. THIS HAPPEN ONLY 2 WEEKS AFTER GETTING THE CLOCK SPRING FIXED. ALSO THE HORN IS NOT LOUD IT BARELY MAKES A NOISE. NOW THE SENSOR LIGHT IS ON FOR THE ENGINE AND I WAS ALREADY TOLD THERE'S NOTHING WRONG WITH THE ENGINE.
NHTSA ODI 11103985
TAKATA RECALL, ABS BRAKE LITE ON IN THE DASH. RECEIVED RECALL NOTICE ON STEERING COLUMN LOCK HOUSING
NHTSA ODI 11091248
TL* THE CONTACT OWNED A 2012 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT'S VEHICLE REAR ENDED THE PRECEDING VEHICLE AFTER IT STOPPED ABRUPTLY. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED HEAD AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO A TOWING FACILITY. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
NHTSA ODI 11078638
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS OPERABLE AND WAS DRIVEN TO AN INDEPENDENT MECHANIC FOR BODY REPAIRS. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT EXPERIENCED SEVERE PAIN IN THE KNEE, NECK, AND BACK AREAS. THE FAILURE MILEAGE WAS APPROXIMATELY 129,000.
NHTSA ODI 11035093
TL* THE CONTACT OWNED A 2012 VOLKSWAGEN JETTA. ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE LEFT FOOT, LEFT KNEE, AND LEFT ARM. THE PASSENGER SUSTAINED INJURIES TO THE CHEST, ARMS, AND LEFT LEG THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. ..UPDATED 05/23/17 *BF *TR
NHTSA ODI 10908543
I WAS TURNING A BLIND 90 DEGREE CORNER ON MY PRIVATE ROAD GOING APPROX. 10-15 MILES PER HOUR WHEN I COLLIDED WITH MY ROOMMATE WHO WAS RETURNING HOME. UNFORTUNATELY WE WERE AT THE SAME PLACE AT THE SAME TIME AND COULDN'T SEE EACH OTHER. MY AIRBAGS DEPLOYED AND WHEN THEY DID, THE DRIVER'S AIRBAG COVER (WHERE THE VW LOGO IS) ON THE CENTER STEERING COLUMN, FLAPPED OPEN AND OVER ONTO MY LEFT FOREARM LIKE A SUPER HOT BRANDING IRON. THE VW LOGO BOTH SEARED INTO AND CUT INTO MY ARM. I WILL MOST LIKELY BE SCARRED FOR LIFE. I FEEL THAT THIS METAL VW LOGO IN THE CENTER OF THE STEERING WHEEL IS A DANGEROUS SITUATION WAITING TO HAPPEN.
NHTSA ODI 10908306
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE IN FRONT SUDDENLY STOPPED WITHOUT WARNING CAUSING THE CONTACT TO CRASH INTO THE REAR END OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
NHTSA ODI 10746758
Working with the data? Download all 526 complaints as CSV · fetched from NHTSA July 26, 2026