What 526 owners told NHTSA about the 2012 Volkswagen Jetta Hev

THE IGNITION LOCK CYLINDER HAS GONE BAD AND I AM UNABLE TO TURN OFF MY VEHICLE OR TAKE THE KEY FROM THE IGNITION.

NHTSA ODI 11018827

KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE.

NHTSA ODI 11019038

KEY GETS STUCK IN IGNITION WHEN TURNING OFF ENGINE. CAR IN PARK, KEY WILL NOT TURN OFF CAR OR REMOVE FROM IGNITION.

NHTSA ODI 11018721

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE

NHTSA ODI 11016283

THE KEY GETS STUCK IN THE IGNITION SWITCH WHEN TRYING TO TURN THE CAR OFF

NHTSA ODI 11015782

IN THE AFFECTED VEHICLES, DEBRIS MAY CONTAMINATE THE AIR BAG CLOCK SPRING, A SPIRAL WOUND, FLAT CABLE THAT KEEPS THE AIR BAG POWERED WHILE THE STEERING WHEEL IS BEING TURNED. THIS CONTAMINATION MAY TEAR THE CABLE AND RESULT IN A LOSS OF ELECTRICAL CONNECTION TO THE DRIVER'S FRONTAL AIR BAG.

NHTSA ODI 11015431

VEHICLE IGNITION SWITCH NOT TURNING, KEY GETTING LOCKED. PER UNIVERSITY VOLKSWAGON AND UPTOWN VOLKSWAGON IN ALBUQUERQUE NEW MEXICO, THEY SEE THIS ISSUE ON A CONSISTENT BASIS, HOWEVER, THERE HAS BEEN NO RECALL ISSUED. FIX IS $650-$800 PLUS TAX. 2012 JETTA TDI CANNOT START CAR - KEY STUCK 2014 JETTA CANNOT TURN OFF CAR HUNDREDS OF TOPICS OF DISCUSSION ON THE INTERNET REGARDING THIS ISSUE.

NHTSA ODI 11015563

ENGINE LIGHT COMES ON AND OFF FROM TIME TO TIME AT RANDOM TIMES. IT COMES ON AND OFF WHEN DRIVING AND WHEN PARKED.

NHTSA ODI 11014154

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE

NHTSA ODI 11013812

A/C COOLING INCONSISTENTLY AND NOT COOLING TO THE LEVEL THAT IT ONCE DID. LEARNED OTHER VWS, LIKE MINE, WERE HAVING THE SAME ISSUE. NEEDED ELECTRONIC PRESSURE REGULATOR VALVE AND A/C EXPANSION VALVE

NHTSA ODI 11013457

KEY GETS STUCK IN IGNITION WHEN TURNING OFF ENGINE

NHTSA ODI 11012914

KEY STUCK IN IGNITION WHILE THE CAR IS RUNNING ( STATIONARY ) NOT ABLE TO TURN KEY TO OFF POSITION TO SHUT OFF ENGINE

NHTSA ODI 11012724

KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE

NHTSA ODI 11012448

THE KEY WILL NOT COME OUT OF THE IGNITION. WE HAVE TRIED EVERYTHING POSSIBLE AND VW SAID THIS IS A KNOWN ISSUE BUT WONT RECALL AND HAVE TO PAY 1000+ TO FIX. WHAT IF SOMETHING HAPPENED WITH MYSELF OR KIDS IN THE CAR AND NEEDED TO GET THE KEYS OUT!

NHTSA ODI 11012218

MY CAR STALLS IN TRAFFIC. WHILE IDLING IN TRAFFIC IT JUST DIES. IT RESTARTS RIGHT AWAY BUT I HAVE ALMOST BEEN REAR ENDED COUNTLESS TIMES AND ONE TIME THE CAR JUMPED FORWARD AND I ALMOST HIT SOMEONE. I'M GOING TO GET IN AN ACCIDENT ONE DAY AND VW WON'T HELP ME! MY CAR HAS BEEN THERE 6 TIMES NOW! THEY REPLICATED PROBLEM ONCE AND TRIED TO FIX. IT DIDN'T WORK. NOW THEY CAN'T REPLICATED PROBLEM SO WON'T HELP ME! I'M SO ANXIOUS TO DRIVE THE CAR EVERY MORNING! IT ONLY HAS 38K ON IT. IT STARTED AT 20K! I DON'T KNOW WHAT TO DO. MY CAR IS NOT SAFE AND NO ONE WILL HELP ME. THERE IS A DEFECT AND IT'S A SAFETY ISSUE. I AM TRYING TO MAKE ALL RECORDS OF THIS PROBLEM IN CASE SOMETHING HAPPENS. I NEED MY VIN # KEPT BY YOU GUYS SO THERE IS A TRACE. I DON'T KNOW WHAT TO DO ANYMORE. I HAVE CONTACTED VW EXECUTIVE TEAM AND THEY ARE LITTLE TO NO HELP. PLEASE HAV SOMEONE INVESTIGATE. PLEASE.

NHTSA ODI 11011806

WHEN MY CAR IS ON, I CANNOT TURN THE KEY IN THE IGNITION TO TURN THE CAR OFF. I WAS TOLD THIS IS AN EXTREMELY COMMON PROBLEM IN JETTAS. THE CAR IS JUST UNDER 5 YEARS OLD, LESS THAN 80,000 MILES ON IT. I'VE LEARNED THAT VW KNOWS ABOUT THE PROBLEMS, BUT WON'T RECALL TO FIX THE PROBLEMS THAT HAPPEN IN SO MANY JETTAS. IT IS NO COINCIDENCE, AND VW SHOULD BE RESPONSIBLE.

NHTSA ODI 11011807

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. THE KEY WONT MOVE OR TURN OFF THE ENGINE NO MATTER WHAT I DO, AND I AM NOT ABLE TO TURN THE CAR OFF!! I TRIED FOR OVER AN HOUR AND FINALLY HAD TO DRIVE TO DEALER - THEY WERENT ABLE TO GET THE KEY TO TURN OFF THE ENGINE EITHER AND HAD TO POP THE HOOD AND PULL WIRES.

NHTSA ODI 11011500

5-SPEED MANUAL TRANSMISSION FAILED AFTER ONLY 80,200 MILES. UNDER NORMAL DRIVING CONDITIONS, ACCELERATING AFTER A STOP, THERE WAS A NOTICEABLE "CLUNK" SOUND AFTER SHIFTING FROM 1ST TO 2ND GEAR, AND THEN A CONTINUOUS LOUD RATTLING SOUND IN ALL THE GEARS 2ND-5TH. VEHICLE REMAINED DRIVABLE THOUGH WITH A CONTINUOUS CLATTERING SOUND IN 2ND-5TH GEARS AND WITH A SLIGHT SHUDDERING WHILE IN MOTION. VEHICLE HAD RECENTLY RECEIVED REGULAR 80,000 SERVICE. NO INDICATION OF A PROBLEM EXISTED UNTIL IT WAS MANIFEST IN THIS FAILURE. VEHICLE REMAINED DRIVABLE THOUGH NORMAL SPEEDS ENOUGH TO TAKE TO DEALERSHIP APPROXIMATELY 40 MILES AWAY. DIAGNOSIS WAS A PROBLEM IN THE GEARBOX NECESSITATING A REPLACEMENT OF THE TRANSMISSION. GIVEN THE RELIABILITY OF MOST MANUAL TRANSMISSIONS, I CONSIDER THIS FAILURE TO BE PREMATURE IN COMPARISON TO ITS EXPECTED SERVICE LIFE, AND THEREFORE MOST LIKELY DUE TO SOME DEFECT IN THE UNIT. VEHICLE IS CURRENTLY IN FOR SERVICE TO HAVE THE TRANSMISSION REPLACED. WILL PROVIDE DOCUMENTATION ONCE THE VEHICLE HAS BEEN RETURNED.

NHTSA ODI 11010559

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

NHTSA ODI 11010174

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 65 MPH, THE ELECTRONIC POWER CONTROL WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST ACCELERATION. THE CONTACT MERGED THE VEHICLE TO THE ROAD SHOULDER TO A COMPLETE STOP. THE ENGINE WAS TURNED OFF AND THEN RESTARTED. THE CONTACT STATED THAT THE VEHICLE HAD BEEN EXPERIENCING THE FAILURE FOR APPROXIMATELY SIX MONTHS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC (WALLEN AUTO II IN MICHIGAN CITY, INDIANA) FOR DIAGNOSTIC TESTING AND THE ACCELERATOR PEDAL WAS REPLACED TWICE, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

NHTSA ODI 11006753

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. THIS HAS HAPPENED ON MULTIPLE OCCASIONS AND IS SPORADIC. LAST TIME WAS ON 7/17/2017.

NHTSA ODI 11005876

"KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE."

NHTSA ODI 11005987

KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF ENGINE. THIS HAS BEEN HAPPENING FOR WEEKS. WHEN IT FIRST STARTED IT WAS ONLY ONCE AND AWHILE BUT NOW EVERY TIME I PARK MY CAR IT TAKES ME TWENTY OR MORE MINUTES TO TRY AND GET MY KEYS OUT AND TURN OFF ENGINE.

NHTSA ODI 11004640

KEY WILL NOT TURN IN IGNITION CAUSING FLIP KEY TO FINALLY BREAK. HAS BEEN AN ISSUE FOR ABOUT A YEAR.

NHTSA ODI 11003874

KEY STUCK IN IGNITION, UNABLE TO TURN OFF ENGINE ONLY BY RELEASING THE CLUTCH IN FIRST GEAR. PROBLEM HAPPENS ALL THE TIME BUT I HAVE BEEN ABLE WIGGLE IT OUT, HOWEVER NOW ITS STUCK FOR SURE!

NHTSA ODI 11003895