What 94 owners told NHTSA about the 2012 Volkswagen Eos

I CALLED FINDLAY VW IN HENDERSON NV TO MAKE APPT TO HAVE AIRBAG REPLACED. THEY SAID VW DOES NOT "HAVE A REMEDY" AND THEY HAVE NO IDEA WHEN THE AIR BAG CAN BE REPLACED. IT IS COMMON KNOWLEDGE VW IS DRAGGING THEIR FEET IN REPLACING THESE TAKATA AIRBAGS. I WANT TO SELL THIS CAR SINCE I ONLY BOUGHT IT IN 9/2015. WHERE CAN I GET THE AIRBAG REPLACED? I HAVE A THREE YEAR PLATINUM EXTENDED WARRANTY THRU THAT COVERS THE AIRBAGS. I DO NOT WANT TO DRIVE THE CAR BECAUSE OF THE DANGER. I HAVE READ WHERE OTHER MANUFACTURERS AND REPLACING THE AIRBAGS AT A GOOD STEADY PACE EXCEPT FOR VW, WHICH DOESN'T SEEM TO BE REPLACING ANY. WHAT GIVES? WHO CAN I SEEK RECOURSE FROM?

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TAKATA RECALL. I LEASED THIS VEHICLE AND THEN PURCHASED IT FROM THE DEALER. HE SOLD IT TO ME AFTER THE AIRBAG ISSUES WERE KNOWN AND DID NOT ADVISE ME OF THAT BEFORE PURCHASE. ALSO I HAVE BEEN GIVEN NO DATE ON WHICH THE DEADLY AIRBAGS WILL BE FIXED. I WAS NOTIFIED IN FEBRUARY 2016. I AM AFRAID MY CAR WILL BE HIT AND THE AIRBAGS WILL KILL ME. WHEN IS SOMETHING GOING TO BE DONE TO FORCE VW TO GIVE ITS CAR OWNERS A LOANER UNTIL THIS ISSUE IS FIXED?

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 09/14/16 *BF UPDATED 09/20/16.*JB

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THERE ARE NO PARTS AVAILABLE TO REPLACE THE AIRBAGS THAT HAVE BEEN RECALLED AND ARE A THREAT TO LIFE IF THEY DEPLOY. I BOUGHT OUT MY LEASE TWO YEARS AGO AND I BELIEVE THEY KNEW OF THIS ISSUE BUT LET ME BUY THE CAR ANYWAY. ALSO, THE RECALL JUST SAID THE AIRBAG DIDN'T WORK PROPERLY, NOT THAT SHARDS OF METAL COULD KILL ME IF IT DEPLOYED. I ONLY LEARNED THIS SATURDAY WHILE AT THE DEALER AFTER I PUT OVER $300 FIXING THE START BUTTON AND $700 PUTTING ON NEW TIRES. THE DEALER SAID HE WOULD BUY MY CAR FOR $12,000 ONLY IF I BOUGHT ANOTHER VW. THIS CAR IS A THREAT TO MY LIFE AND I DON'T WANT TO DRIVE IT. PLEASE TAKE ACTION SO WE ARE NOT FORCED TO GAMBLE WITH OUR LIVES WHILE DRIVING A VEHICLE WE BOUGHT AND MAINTAINED IN GOOD FAITH!

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT...UPDATED 09/12/16 *BF UPDATED 09/21/16.*JB

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TAKATA RECALL, I CANNOT TRADE IN MY CAR UNTIL THE RECALL IS TAKEN CARE OF!!!

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE REMEDY WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V285000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ....UPDATED 07/05/16 *BF UPDATED 07/14/16.*JB UPDATED 11/23/16. *JB

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RECEIVED AIRBAG RECALL NOTICE FROM VW. CALLED LOCAL DEALER WAS REFERRED TO VW AMERICA. VW IS DOING NOTHING FOR CUSTOMERS AS NHTSA HAS NOT ISSUED A DO NOT DRIVE ORDER. HOW MANY DEATHS WILL IT TAKE TO FORCE VW INTO DOING WHAT IS RIGHT FOR CONSUMERS OR FOR NHTSA TO ISSUE A DO NOT DRIVE ORDER?. IF MY WIFE DRIVES HER CAR, AND IS INJURED, I WILL BE HOLDING VW AND THE NHTSA RESPONSIBLE.

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TAKATA RECALL. I CONTACTED VW TODAY AND THEY HAVE REFUSED TO REMOVE MY VEHICLE FROM SERVICE AND PROVIDE A RENTAL OR LOANER VEHICLE UNTIL MY CAR IS REPAIRED AND SAFE TO DRIVE. HONDA HAS PROVIDED LOANER VEHICLES. WHAT MAKES VW ANY DIFFERENT. AS OUR PRIMARY MODE OF TRANSPORT, THIS VW SHOULD BE REQUIRED TO BE REMOVED FROM SERVICE BY THE US GOVERNMENT. THIS CAR IS A POTENTIAL DEATH TRAP TO MY FAMILY!!

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"TAKATA RECALL" VW IS DRAGGING THEIR FEET AND PUSHING BACK ON THE NHTSA ABOUT THIS RECALL AND THE PUBLIC IS SUFFERING OVER IT. I CALLED BOTH DOUGLAS VW SUMMIT, NJ AND VW OF AMERICA CORP OFFICES AND NO ONE KNOWS WHEN THIS WILL BE AVAILABLE TO FIX. MEANWHILE MY WIFE RIDES AROUND WITH A GRENADE IN FRONT OF HER. VW CORP REFUSED ME A LOANER UNTIL THEY GET THIS FIX AVAILABLE. MEANWHILE YET ANOTHER TRAGIC DEATH IN TEXAS FROM THE SHRAPNEL CUTTING THE JUGULAR VEIN AND CORRODED ARTERY OF THIS POOR GIRL. WHO IS NEXT, WHILE VW DRAGS THEIR FEET. RECALL NOTICE WAS DEC 2015 OR JAN 2016

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ON MARCH 18, 2016 I WAS DRIVING MY CAR AND IT BEGAN TO SHAKE AND SHUTTER AS IF I HAD A FLAT TIRE. IT WOULD ALSO NOT ACCELERATE. FORTUNATELY I WAS ABLE TO PULL ONTO THE SIDE OF THE HIGHWAY AND CHECK FOR A FLAT. I DID NOT HAVE A FLAT. I HAD MY CAR TOWED TO THE DEALER AND THEY DETERMINED THAT ONE OF THE FOUR FUEL INJECTORS WAS FAULTY. THEY INFORMED ME THAT VOLKSWAGEN WAS HAVING ISSUES WITH FUEL INJECTORS AND THAT IT WAS GOING TO BE COVERED UNDER WARRANTY EVEN THOUGH MY CAR WAS OUT OF WARRANTY. I ASKED THEM TO REPLACE ALL FOUR OF THE FUEL INJECTORS SINCE THEY WERE HAVING ISSUES WITH THEM, BUT THEY WOULD NOT DO SO. THE DEALER ONLY REPLACED ONE OF THE FUEL INJECTORS. I CONTACTED VOLKSWAGEN CUSTOMER CARE ON MARCH 21, 2016 AND I WAS TOLD THAT VW HAD ISSUED A WARRANTY EXTENSION ON FUEL INJECTORS AND THEY WERE NOW COVERED FOR 10 YEARS/120,000 MILES. I ASKED IF THEY WOULD BE ABLE TO REPLACE THE THREE ORIGINAL FUEL INJECTORS, SINCE I AM NOW CONCERNED ABOUT THE SAFETY OF MY CAR. THEY TOLD ME THAT THEY WOULD NOT DO THAT SINCE THEY WERE OPERATING PROPERLY. I POINTED OUT THAT IT WOULD BE SAFER TO BE PROACTIVE AND REPLACE THE THREE ORIGINAL FUEL INJECTORS SINCE THEY WERE INSTALLED AT THE SAME TIME AS THE ONE THAT WAS REPLACED AND COULD VERY WELL FAIL IN THE FUTURE. VW TOLD ME THAT THEY WOULD NOT DO SO. I AM THEREFORE CONTACTING YOU TO SEE IF YOU COULD INTERVENE ON MY BEHALF AND HAVE VW REPLACE THE THREE ORIGINAL FUEL INJECTORS. THANK YOU CC: VW CUSTOMER CARE 3800 WEST HAMLIN RD AUBURN HILLS, MI 48326 *TR

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. WHILE DRIVING AT APPROXIMATELY 35 MPH, THE VEHICLE JERKED AND THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE DID NOT ACCELERATE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CYLINDER ONE FUEL INJECTOR WAS STUCK OPEN AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.

NHTSA ODI 10810840

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE JERKED FORWARD AND FAILED TO ACCELERATE AS THE CHECK ENGINE AND EPC WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT CYLINDERS ONE AND TWO MISFIRED. AS A RESULT, THE INTAKE MANIFOLD AND TWO IGNITION COILS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT CYLINDER FOUR MISFIRED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.

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HERE IS MY STORY... TRANSMISSION WILL GO INTO NEUTRAL STATE WHILE DRIVING. FINALLY FAILED ON 2/2013. MECHATRON UNIT REPLACED. PROBLEM CONTINUED. THEY BLAMED THIRD PARTY REAR VIEW CAMERA WHICH I DEACTIVATED. VEHICLE WAS TAKEN BACK IN ON MARCH 12, 2103 AT WHICH TIME THEY REPLACED THE SHIFTER MECHANISM. TOLD ME EVERY THING OK. I KEPT HAVING INTERMITTENT ISSUES. AFTER CAR GOING INTO NEUTRAL STATE IN MIDDLE OF TRAFFIC I TOOK CARE BACK IN, AUGUST 27, 2013. THEY TOLD ME THEY FOUND NO FAULTS AND CAR WAS RUNNING ACCORDING TO FACTORY SPECIFICATIONS AND THEY COULD NOT DO ANYTHING. AT WHICH TIME I STARTED CARRYING A VIDEO CAMERA IN THE CAR. IT FAILED A FEW TIMES BUT I WAS NOT ABLE TO RECORD BE CAUSE BY THE TIME I GOT CAMERA READY CAR WENT BACK TO NORMAL OPERATION. ON 1/27/14 IT FAILED LONG ENOUGH FOR ME TO RECORD THE EVENT (I HAVE A RECORDING). I WAS IN THE MIDDLE OF TRAFFIC AND TRANSMISSION WENT INTO A NEUTRAL STATE. I TOOK IT TO DEAL WHO RAN DIAGNOSTICS AND FOUND NO FAULTS. AFTER WATCHING VIDEO SERVICE MANAGER CALLED VW WHO TOLD THEM TO RUN A SOFTWARE UPDATE. I ASKED TO MEET WITH FACTORY REPRESENTATIVE AND THEY COULD NOT GIVE ME A DATE AS TO WHEN HE IS AVAILABLE. ON 1/31/14 I OPENED CASE # 14008852 WITH VW ADVOCACY GROUP 800-822-8987. THEY HAVE BEEN PRETTY USELESS. AS I EXPLAINED THAT I FEEL UNSAFE DRIVING VEHICLE THEY SAID IT WAS REPAIRED, BUT CANNOT GUARANTEE SAFETY. THEY ALSO SAID THEY DID NOT KNOW WHEN THE FACTORY REP, BILL MANSON WILL BE AVAILABLE TO MEET WITH ME. I ASKED FOR A LOANER UNTIL SUCH TIME AND THEY COULD NOT PROVIDE A LOANER. THEY TOLD ME I HAVE TO PICK UP VEHICLE AND RETURN THE LOANER THAT I CURRENTLY HAVE. I PLAN TO DO THIS TOMORROW BUT HONESTLY I WILL PROBABLY GET RID OF THE VEHICLE ASAP. ANY ADVISE OR RECOMMENDATIONS WILL BE GREATLY APPRECIATED. *TR

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH THE SUNROOF FRACTURED INTO SMALL PIECES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC DIAGNOSED THAT THE ENTIRE GLASS SUNROOF NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 9,900.

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1ST TIME PULLING UP TO THE AIRPORT PARKING GATE TRANSMISSION DISENGAGED, UNABLE TO MOVE THE CAR FOR ABOUT 5 TO 10 MINUTES. 2ND TIME ON THE ONRAMP OF THE HIGHWAY ENTERING TRAFFIC, TRANSMISSION DISENGAGED AGAIN. RETURNED THE CAR TO THE DEALER FOR REPAIR. *TR

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