What 94 owners told NHTSA about the 2012 Volkswagen Eos

KEY IS BINDING IN THE IGNITION CYLINDER AND WON'T COME OUT.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE DEALER (SHEARER VOLKSWAGEN OF SOUTH BURLINGTON, 1030 SHELBURNE RD, SOUTH BURLINGTON, VT 05403, 1-888-658-1130) WAS CONTACTED AND CONFIRMED THAT THE PARTS FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. PARTS DISTRIBUTION DISCONNECT.

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THE 'ENGINE' LIGHT COMES ON. CODE P025C COMES UP. INDICATING FUEL PUMP MODULE CONTROL CIRCUIT LOW " VEHICLE IS RUNNING WELL . MECHANIC 'SAYS' THE FUEL SENSOR AT THE GAS CAP MAY BE MALFUNCTIONING. IS THE GAS CAP SENSOR PART OF THE FUEL PUMP? CAN THE GAS CAP SENSOR BE REPLACED WITHOUT REPLACING THE WHOLE FUEL PUMP ? TO REPLACE THE FUEL PUMP IS ATLEAST $207 PLUS LABOR. COST OF THE GAS CAP SENSOR ??? THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

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DRIVING ON THE HIGHWAY AT 50+ AND THE TRANSMISSION QUIT( LIKE WE WERE IN NEUTRAL ). HAD TO MANEUVER ACROSS TRAFFIC TO THE SHOULDER. RESTARTED AND VEHICLE DROVE FINE TIL NEXT DAY AND IT HAPPENED AGAIN.CODE WAS CHECKED AND IT SAID NO COMMUNICATION WITH TRANSMISSION MODULE I'M THE SECOND OWNER AND THE VEHICLE HAS LESS THAN 78,000 MILES

NHTSA ODI 11101245

I TOOK MY 2012 VW EOS TO THEM FOR A CLOCK SPRING FAILURE WHICH IS UNDER A RECALL. THEY TOLD ME THAT IT DID NOT FALL UNDER THE RECALL BECAUSE THEY PUT A DUST COVER OVER THE CLOCK SPRING IN 2015. I TOLD THE THAT THERE IS NO WAY THE MECHANIC WHO DID THE WORK COULD GUARANTEE THAT NO DEBRIS GOT INTO THE CLOCK SPRING DURING THE 3 YEARS PRIOR TO THE DUST COVER BEING INSTALLED. I ALSO TOLD THEM THAT THE FEDS OPENED ANOTHER INVESTIGATION IN OCT 2017 FOR VW NOT DOING ENOUGH TO FIX THE PROBLEM WITH THE POORLY DESIGNED PART IN 2015. I TOLD THE MANAGER AT THE DEALERSHIP ABOUT THIS AND HE SAID THERE WAS NOTHING HE COULD DO. HE SAID THAT WHEN THE DUST COVER WAS PUT ON THEY NEVER GOT CLOSE TO THE CLOCK SPRING. I TOLD HIM THAT THEY DIDN'T HAVE TO GET CLOSE TO THE CLOCK SPRING BECAUSE DEBRIS HAD ALREADY GOTTEN INTO THE CLOCK SPRING DURING THE 3 YEARS PRIOR TO IT BEING INSTALLED WHICH COMPROMISED THE CLOCK SPRING LEADING TO THE PREMATURE FAILURE OF THE CLOCK SPRING. I DON'T KNOW IF HE UNDERSTOOD WHAT I WAS SAYING OR WAS JUST BLOWING ME OFF.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. IN ADDITION, THE HORN FAILED TO SOUND. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE FAILURE RECURRED. THE CONTACT CALLED SUNNYVALE VOLKSWAGEN (1025 E EL CAMINO REAL, SUNNYVALE, CA 94087) AND WAS INFORMED THAT HE WOULD HAVE TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

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THE VW SAFETY RECALL 15V483 - SAFETY RECALL 69L2 ON THE CLOCK SPRING- VW DID THEIR "FIX" WHEN I TOOK IT IN 2016, HOWEVER THE STEERING WHEEL CLOCK SPRING WENT BAD (LOSS OF STEERING CONTROL WHEN BACKING UP- ALSO CONTROLS STEERING WHEEL CONTROLS SUCH AS CRUISE CONTROL) STILL- WHEN I CONTACTED VW SERVICE THEY RAN MY VIN AND STATED THE PROBLEM WAS TAKEN CARE OF UNDER THE 2016 RECALL AND IT WOULD ONLY BE FIXED FOR COST. - OBVIOUSLY IT DID NOT TAKE CARE OF IT. I TOOK IT INTO A PRIVATE VENDOR OF GERMAN CARS WHO REPLACED THE CLOCK SPRING - TOTAL COST $543.98 I FEEL THAT VW NEEDS TO EXPAND THIS RECALL AS THEY DIDN'T DO ENOUGH

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I HAVE A 2012 VW EOS WITH 75,000 MILES, MAINTAINED REGULARLY. LAST MONTH THE TIMING CHAIN TENSIONER FAILED AND FELL INTO THE ENGINE WHILE IT WAS MOVING, DESTROYING THE REMAINDER OF THE ENGINE (LOST COMPRESSION ON 3 OF 4 CYLINDERS, ENGINE REPLACEMENT WAS $6,980 WITH MY PRIVATE MECHANIC-NO USED ENGINES ARE AVAILABLE NATIONWIDE SO I HAD TO PURCHASE NEW). THERE ARE MANY COMPLAINTS ABOUT THIS HAPPENING TO OTHERS ON THE INTERNET. I CONTACTED VW CUSTOMER SERVICE, WHO SAID IT WAS NOT RECALLED. THERE ARE AT LEAST TWO CLASS ACTION LAWSUITS ABOUT THIS SAME ISSUE AFFECTING OTHERS AND ONE PRIVATE LAWSUIT IN NJ. I SPOKE TO AN ATTORNEY AND PERSONAL LAW SUIT WILL BE TOO EXPENSIVE FOR ME. NOTE ALSO, I CALLED NHTSA IN SEPTEMBER AND FILED A COMPLIANT OVER THE PHONE--I ADDED MY COMPLIANT AT THAT TIME BUT IT DOES NOT APPEAR TO BE REGISTERED ON THIS NHTSA WEBSITE.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT'S HUSBAND COASTED THE VEHICLE TO THE RIGHT SIDE OF THE ROAD. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN TENSIONER FRACTURED AND DESTROYED THE ENGINE. THE VEHICLE WAS REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WERE NO RECALLS ON THE FAILURE. THE FAILURE MILEAGE WAS 75,000. UPDATED 12/13/2017 *LN *TR

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MY AUTOMATIC TRANSMISSION IS SLIPPING AND THEN CLUNKS INTO GEAR. I BOUGHT THE CAR USED AT THE END OF APRIL 2017. I TOOK IT TO THE VW DEALERSHIP AND THEY FOUND METAL SHAVINGS IN THE TRANSMISSION FLUID. THE "WARRANTY" RAN OUT AT 60,000 MILES, I HAVE 64,000 MILES ON IT. THEY WANT $7100 TO REPLACE THE TRANSMISSION AND VW HEADQUARTERS REFUSES TO OFFER ANY HELP AT ALL.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. WHILE DRIVING 60 MPH, THE SUN ROOF IMPLODEDCAL DEALER (EXECUTIVE VOLKSWAGEN OF NORTH HAVEN RT5, 444 STATE STREET, NORTH HAVEN, CT, 06473) WAS CONTACTED AND INFORMED THE CONTACT THAT THE INSURANCE AGENT NEEDED TO BE CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 71,307. .*BF *JS

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NOTIFIED LAST FEB OF AIRBAG RECALL - CALLED LOCAL DEALER - SOUTHERN VW OF CHESAPEAKE AND HAVE RECEIVED NO FURTHER WORD

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TAKATA RECALL: I AM AFRAID TO DRIVE MY CAR GIVEN THE RISK. THIS RECALL WAS SENT TO ME OVER A YEAR AGO AND STILL HAS NOT BEEN MADE AVAILABLE.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DAY VOLKSWAGEN (LOCATED AT 1580 GOLDEN MILE HWY, MONROEVILLE, PA 15146) WAS CONTACTED, BUT WAS UNABLE TO PROVIDE THE REPAIR OR A TIMEFRAME FOR PART AVAILABILITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/08/17*LJ *CN

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TAKATA RECALL IT'S BEEN OVER A YEAR. TODAY, BEFORE FILING THIS, I CALLED THE DEALER ONE LAST TIME TO CHECK ON REMEDY. THEY SAID THE PART WAS IN, COME ON DOWN IT WILL ONLY TAKE AN HOUR. I DROVE THE 20 MILES ONLY TO BE TOLD, "SORRY, THERE'S STILL NO REMEDY FOR YOUR MODEL." I'VE BEEN FORCED TO DRIVE A CAR THAT VW KNOWS COULD EXPLODE IN MY FACE. NO OPTIONS WERE OFFERED.

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I WAS TRYING TO MERGE ONTO EXPRESSWAY TRAFFIC AND WHEN I PUSHED ON THE ACCELERATOR THE CAR WAS UNRESPONSIVE. IT CREATED AN UNSAFE SITUATION WHERE I HAD TO HIT THE BRAKES AND LET THE TRAFFIC PASS BY, THEN I PUT THE CAR IN MANUAL SHIFT SO THAT I COULD ACCELERATE ENOUGH TO MERGE WITH TRAFFIC. THE INABILITY TO CONTROL THE SPEED OF THE VEHICLE DUE TO NO RESPONSE FROM THE ENGINE HAPPENS USUALLY AROUND SPEEDS OF 55 TO 65 MILES AN HOUR. I HAVE NOTICED THAT THE CAR HAS A DELAY THAT TAKES 1 OR 2 SECONDS WHEN GAS PEDAL IS PRESSED AND CAR START SHAKING. THIS RESULTS IN A LOSE OF POWER AND DOES NOT ALLOW ME TO SAFELY MANEUVER THE VEHICLE IN EMERGENCY AND NON-EMERGENCY SITUATIONS.

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TAKATA RECALL - NO HELP FORM DEALER OR VOLKSWAGON HOTLINE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE PARTS WERE EXPECTED TO ARRIVE IN THE SUMMER OF 2017. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/30/17*LJ *CN

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DOT THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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APRIL 1016 RECEIVED A RACALL NOTICE REGARDING 69M9 TAKATA SDI DRIVER FRONTAL AIRBAG. CALLED MANY TIMES, NO PARTS. CALLED TODAY, ONE YER LATER, NO PARTS. HAS VOLKSWAGEN DEFAULTED ON THEIR PROMISE TO REPLACE THIS FAULTY PART. I KNOW THEY HAVE CHALLENGED THE RECALL, BUT I WAS UNDER THE IMPRESSION THAT THEY WOULD COMPLY. VW REFUSED TO SUPPLY A REPLACEMENT CAR. KNOW THAT IN TESTS THIS PARTICULAR AIR BAG FAILED.

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TAKATA RECALL. AFTER BEING INFORMED MY VEHICLE IS SUBJECT TO THE TAKATA RECALL, THE DEALERSHIP HAS REFUSED TO RECTIFY THE SITUATION TIME AND TIME AGAIN. I FEAR EVERYDAY FOR MY LIFE BECAUSE OF THIS SITUATION AND THE DEALERSHIP CONTINUES TO DENY RESPONSIBILITY. PLEASE HELP! I WILL NOT WAIT FOR A CATASTROPHE TO HAPPEN FOR THEM TO DO ANYTHING ABOUT IT. MY LIFE IS DEFINITELY IN THEIR HANDS AND MY SAFETY IS THEIR RESPONSIBILITY.

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TAKATA RECALL DEALER HAS NO REPLACEMENT PARTS AND CANNOT TELL ME WHEN THEY WILL BE AVAILABLE. VW WILL NOT PROVIDE A LOANER SO I EITHER DO NOT DRIVE OR RENT A CAR MYSELF FOR WHO KNOWS HOW LONG! MY WIFE IS DISABLED AND CANNOT USE THE REAR SEAT.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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