What 230 owners told NHTSA about the 2012 Volkswagen Cc

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. AFTER DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SHUT OFF AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED REPLACEMENT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM) IN OCTOBER OF 2017. THE DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. WHILE DRIVING 75 MPH, THE VEHICLE LOST ALL POWER AND STALLED WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE THE FAILURE. THE VEHICLE WAS TOWED TO DAVID MAUS VOLKSWAGEN (5474 S ORANGE BLOSSOM TRAIL, ORLANDO, FL 32839, (407) 412-9080) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE PARTS WERE NOT AVAILABLE TO COMPLETE THE RECALL REPAIR. THE FUEL PUMP WAS REPLACED PER A RECALL IN AUGUST OF 2017. THE CONTACT INFORMED THE MANUFACTURER THAT SHE NO LONGER WANTED THE VEHICLE AND WANTED THE DEALER TO BUY IT BACK. THE FAILURE MILEAGE WAS 64,000.

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AFTER WAITING 7 MONTHS FOR A FUEL PUMP CONTROL MODULE FOR MY 2012 VW VV, IT IS STILL NOT AVAILABLE. THE FIRST RECALL NOTICE THAT I CHECKED WAS 8/16/17. THEREFORE THE WORK FOR THIS SAFETY RECALL HAS NOT BEEN DONE. CUTRUBUS MOTORS IN LAYTON, UT TOLD ME TODAY THE REPLACEMENT PART IS NOT AVAILABLE. AFTER NEARLY 7 MONTHS VW HAS NOT REPAIRED THIS SAFETY RECALL IN A TIMELY MANNER. FRUSTRATING. I HAD A SIMILAR PROBLEM INVOLVING AN TAKATA AIRBAG REPLACEMENT. WHEN I FINALLY DID HAVE AN APPOINT THEY SAID THEY DID NOT HAVE THIS AIRBAG REPLACEMENT IN STOCK. I HAD TO COME IN A SECOND TIME TO GET THE AIRBAG REPLACED.

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VOLKSWAGEN IN MT PLEASANT SOUTH CAROLINA HAD ME BRING MY CAR IN TO GET A FUEL PUMP REPLACED. THIS WAS BACK IN OCTOBER OF 2017. VOLKSWAGEN PUT A FAULTY FUEL PUMP IN MY CAR AND THE CAR NO LONGER RUNS. I SPOKE WITH THE GENERAL MGR RECENTLY AND THE HEAD TECH - THEY SAID WE CANNOT DO ANYTHING FOR YOU. I ALSO CALLED VOLKSWAGEN CUSTOMER SERVICE AND THEY SAID ITS NOT THEIR PROBLEM. THEY PUT A FAULTY FUEL PUMP IN MY CAR

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE REMEDY AND PARTS WERE UNAVAILABLE FOR MONTHS. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING FOR MONTHS. THE DEALER (GUNTHER VOLKSWAGEN OF COCONUT CREEK, 4300 SR 7, COCONUT CREEK, FL 33073, (954) 590-3750) REPLACED THE PART WITH THE SAME PART WHILE WAITING FOR THE REMEDY FROM THE MANUFACTURER. THE REPLACEMENT PART FAILED TO FUNCTION. THE VEHICLE WAS TOWED BACK TO THE DEALER AND THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE WOULD BE REPAIRED. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS UNABLE TO BE SAFELY DRIVEN. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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NHTSA RECALL NUMBER 17V509 WAS ISSUED 8/16/2017. THIS VW RECALL IS ABOUT A FUEL PUMP FAILURE. SO FAR THE FUEL PUMP IS OK, BUT A FAILURE IS POTENTIALLY A BIG SAFETY ISSUE. AS OF 2/20/2018, VW DOES NOT HAVE A DATE WHEN A FIX WILL BE AVAILABLE. I WANT TO TRADE IN THE CC TO BUY AN AUDI, BUT THE AUDI DEALER WON'T TAKE A TRADE-IN SINCE THERE IS AN OUTSTANDING RECALL ON THE CC. WHEN WILL THIS BE FIXED?

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PURCHASED MY CAR AND WENT TO FILL UP WITH GAS. AFTER FUELING THE CAR WOULD NOT START. AFTER 10 MINUTES THE CAR STARTED SO I DROVE BACK TO THE DEALER. ONLY A 5 MINUTE DRIVE. THE CAR THEN DIED WHILE MOVING AT 40 MPH IN THE MIDDLE OF THE ROAD. THE ENGINE AND BATTERY LIGHT CAME ON. THE DEALER CLEARED THE CODES AND THE CAR DROVE OUT. THEN WAS GETTING GAS AGAIN A WEEK LATER AND THE SAME INCIDENT OCCURRED. WAS IN THE MIDDLE OF THE CITY STREET TURNING AND THE VEHICLE DIED AGAIN.

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STILL WAITING FOR REPLACEMENT PARTS - NHTSA 17V509

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NHTSA RECALL NUMBER: 17V509. MANUFACTURER RECALL NUMBER: 20AE. FUEL PUMP CONTROL MODULE. I HEARD ABOUT THE RECALL IN AUGUST OF 2017 AND A LETTER WAS MAILED TO ME OCTOBER 2017 ABOUT THE RECALL. IT HAS BEEN ALMOST FOUR MONTHS SINCE THE LETTER WAS RECEIVED AND THE PARTS STILL ARE NOT AVAILABLE FOR VW TO CORRECT THIS. MY VEHICLE HAS BEEN LOSING POWER WHILE THE VEHICLE IS IN MOTION WHICH HAS ALMOST CAUSED VEHICLE ACCIDENTS ON SEVERAL OCCASIONS. IT IS A MAJOR HAZARD AND VERY DANGEROUS TO MYSELF AND OTHERS AROUND ME WHEN IT HAPPENS EACH TIME AND NEEDS TO GET CORRECTED ASAP. I'M FILING THIS BECAUSE THE MANUFACTURER (VW) HAS FAILED TO REMEDY THIS SAFETY HAZARD IN A TIMELY MANNER AND THEY ARE UNABLE TO PROVIDE ME WITH A DATE THAT IT WILL BE RESOLVED. MEANWHILE, I DRIVE EVERY DAY AND THE RISKS OF AN ACCIDENT INCREASE EACH AND EVERY DAY DUE TO THIS PROBLEM.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER; 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO LINDSAY VOLKSWAGEN OF DULLES (22455 LINDSAY CARS CT, STERLING, VA 20166) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE AND TO KEEP IN CONTACT WITH THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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I AM CONTACTING YOU TO REQUEST THE STATUS OF THE BELOW MENTIONED RECALL. PER YOUR WEBSITE, IT IS INDICATED IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER TO PLEASE FILE AN ONLINE COMPLAINT WITH NHTSA. THEREFORE, TO CONFIRM I AM REQUESTING THE STATUS OF THIS RECALL. THANK YOU. ORIGINAL RECALL NOTIFICATION DATE: AUG 16,2017 MANUFACTURER RECALL NUMBER: 20AE NHTSA RECALL NUMBER: 17V509 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE ESC WARNING INDICATOR ILLUMINATED SEVERAL TIMES AND THE VEHICLE STALLED WITHOUT WARNING MORE THAN TWICE. THE DEALER (TEAM GUNTHER KIA AND TEAM GUNTHER VOLKSWAGEN OF DAPHNE, 29816 FREDERICK BLVD, DAPHNE, AL 36526, (251) 621-2277) DIAGNOSED THAT THE FUEL PUMP SENSOR AND THE FLANGE MAY NEED TO BE REPLACED. THE PART NUMBER CHECKED BY THE CONTACT SHOWED THAT IT WAS THE FUEL PUMP CONTROL MODULE PERTAINING TO THE RECALL. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE DEALER STATED THAT THE FAILURE WAS RELATED TO THE RECALL. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE DEALER WHO STATED THAT THEY CHECKED WITH THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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STEPPING ON THE ACCELERATOR DOES NOT ALWAYS PRODUCT MOTION. DANGEROUS SITUATION WHEN MORE ACCELERATION IS NEEDED SUCH AS ON AN ENTRANCE RAMP OR PASSING OTHER VEHICLES OR HAVING TO ACCELERATE TO AVOID A CRASH. THIS HAS BEEN A CONSTANT SINCE WE PURCHASED THIS CAR (NEW) IN 2012. THE DEALER SERVICE DEPARTMENT TOLD US THIS A SPORT VEHICLE AND THERE IS NOT A PROBLEM WITH THE CAR AS LONG AS WE ACCELERATE HARDER. THE RECALL PARTS ARE STILL NOT AVAILABLE ACCORDING TO VW OF ORLAND PARK IL.

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FOR THIS RECALL NOTICE 20AE- FUEL PUMP CONTROL MODULE THERE IS NOT A REPAIR AVAILABLE YET. ITS BEEN 3 MONTHS AND HOW IS THAT NOT ENOUGH TIME TO HAVE A REMEDY AVAILABLE? WHEN WILL THERE BE A REPAIR AVAILABLE?! THIS IS THE VEHICLE I USE AND FOR THE SAFETY OF MY FAMILY I DO NOT WANT TO DRIVE SOMETHING THAT HAS POTENTIAL TO HARM US EVEN CAUSE DEATH?!!!!!! THIS SUMMER THERE WAS GAS FUMES LEAKING AND WE HAD THE FUEL PUMP REPAIRED AND IT COSTED U $700!! IS THIS RELATED?! VW IS RIDICULOUS. WE ARE CONSTANTLY GETTING RECALL NOTICES!!!

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VOLKSWAGEN OF STREETSBORO (855 CLASSIC DR, STREETSBORO, OH) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

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' "TAKATA RECALL" I LOST CONTROL MY VEHICLE WHILE I WAS DRIVING AT ATHENS DR AND HIT THE VEHICLE IN FRONT , I HAD BIG DAMAGE TO MY VEHICLE IT WAS DUE TO IMPROPER FUEL PUMP CONTROL MODULE. I HAD REUESTED ALREADY REPAIR FROM LEITH VW CARY NC,THEY SAID THEY DIDN'T HAVE REMEDY.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING APPROXIMATELY 20 MPH. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE FAILED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE) IN OCTOBER OF 2017, BUT THE DEALER STATED THAT PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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OVER THE LAST SEVERAL WEEKS (3-4) I'VE OBSERVED THE CC STRAINING (AS IF THE BATTERY DOESN'T HAVE THE AMPS) TO START THE VEHICLE. THIS PAST WEEKEND THE CAR WOULDN'T START AND I CAN'T CHARGE THE BATTERY ENOUGH TO PRODUCE THE CRANKING AMPS TO TURN IT OVER. THE LOCAL VW DEALERSHIP STATES THAT THEY HAVE NOT RECEIVED INSTRUCTIONS AS TO HOW TO DIAGNOSE OR REPAIR THE VEHICLE AT THIS TIME. WE HAVE LESS THAN 45000 MILE ON THE CC - THIS SHOULDN'T BE AN ISSUE FOR THIS VEHICLE. ANY ASSISTANCE WOULD BE GREATLY APPRECIATED.

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TAKATA RECALL - THERE ARE 3 RECALLS ON MY TYPE OF CAR. I HAVE EXPERIENCE ONE OF THE SERIOUS SYMPTOMS OF THE RECALL. PLEASE READ ALL. DRIVER FRONTAL AIRBAG INFLATOR COULD POTENTIALLY RUPTURE (DUE TO PROPELLANT DEGRADATION OCCURRING AFTER LONG-TERM EXPOSURE TO ABSOLUTE HIGH HUMIDITY AND TEMPERATURE CYCLING). 2ND VEHICLE HAS HAD INTERRUPTION OF ELECTRICAL POWER, WHICH CAUSED A DRAINED BATTERY AND NO START CONDITION. [ ON CERTAIN VEHICLES, THERE COULD BE AN INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. THIS COULD RESULT IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND/OR A NO START CONDITION, OR CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION]3.AIR OR OTHER FIBERS MAY CONTAMINATE THE AIRBAG CLOCK SPRING (A SPIRAL WOUND, FLAT CABLE THAT KEEPS THE AIRBAG POWERED WHILE THE STEERING WHEEL IS BEING TURNED). THIS CONTAMINATION MAY TEAR THE CABLE AND RESULT IN A LOSS OF ELECTRICAL CONNECTION TO THE DRIVER'S FRONTAL AIRBAG

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ON CERTAIN VEHICLES, THERE COULD BE AN INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. THIS COULD RESULT IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND/OR A NO START CONDITION, OR CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, WHICH COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY.

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MY CAR HAS LEFT ME STRANDED TWICE. IT ALL STARTED WHEN MY FUEL PUMP STARTED TO LEAK GAS ALL OVER MY CAR. ONCE I GOT THE FUEL PUMP REPLACED. MY VEHICLE RAN FINE ON MY WAY TO THE STORE BUT WHEN I CAME BACK TO MY CAR IT TURNED OVER AND LET ME PULL OUT OF MY PARKING SPOT BUT THEN DIED WHEN I WENT TO PUT IT IN DRIVE IN THE PARKING LOT. I ATTEMPTED TO JUMP MY CAR BUT IT DID NOT WORK. I REPLACED THE BATTERY ON 10/9/17 AND IT APPEARED TO SOLVE THE ISSUE. ON 10/29/17 I DROVE MY CAR UP NORTH TO PAYSON. IT RAN COMPLETELY FINE UNTIL I SHUT IT OFF TO GO TO THE CREEK. WHEN I CAME BACK TO MY CAR IT WOULD NOT TURN OVER AGAIN. I BOUGHT A BATTERY AND REPLACED IT YET AGAIN. THIS TIME THE BATTERY DID NOT HELP GET THE CAR TO TURN OVER THE ONLY THING THAT SHOWED UP WAS AN EPC LIGHT. I LEFT THE CAR OVER NIGHT AND CAME BACK TO IT THE NEXT DAY IT STARTED UP JUST FINE WITH NO EPC LIGHT. I TOOK IT TO A REPAIR SHOP AND THEY WERE UNABLE TO DIAGNOSIS ANYTHING WRONG WITH THE CAR. I PICKED MY CAR UP ON OCT 30TH. IT RAN FINE WITH NO HESITATION UP UNTIL THE MORNING OF 11/10/17. WHILE DRIVING ON THE FREEWAY MY CAR LOST POWER AND WOULD NOT ACCELERATE. I WAS ABLE TO PULL IT TO THE SIDE OF THE ROAD. MY EPC LIGHT, CHECK ENGINE LIGHT, AND BATTERY LIGHT ALL CAME ON. THE CAR WOULD NOT TURN OVER AGAIN. I REACHED OUT TO THE DEALERSHIP AND THEY TOLD ME TO CONTACT CUSTOMER CARE THROUGH VOLKSWAGEN. WHEN I REACHED OUT TO CUSTOMER CARE ALL THEY TOLD ME WAS TO GO BACK TO THE DEALERSHIP AND THAT THEY CAN'T DO ANYTHING FOR ME BECAUSE THE RECALL IS NOT COMPLETE. THEY HAVE NO OFFER OF A LOANER CAR OR ANYTHING WHILE I WAIT FOR THEM TO FIX THE ISSUE. SO I'M LEFT WITH A CAR THAT RANDOMLY SHUTS DOWN AND LOSES POWER FROM TIME TO TIME. THIS IS NOT ACCEPTABLE.

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WHILE DRIVING ON THE HIGHWAY AT A HIGH SPEED THE CAR STOPPED WITH NO POWER. THERE WAS NO WARNING. I UNDERSTAND IT WAS THE FUEL PUMP. I WAS ALMOST KILLED IN HIGH SPEED HIGHWAY TRAFFIC WITH NO WARNING

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1. TAKATA RECALL - AIRBAG NOT REPLACED YET. 2. RECALL FOR FOR FUEL PUMP CONTROL MODULE INFORMATION NOT RECEIVED YET.

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20AE RECALL

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I STARTED THE ENGINE AND SAT IN MY CAR A FEW MINUTES BEFORE TAKING OFF WHEN MY CAR DIED. I WAITED A COUPLE OF MINUTES AND I STARTED IT AGAIN, BUT AGAIN IT DIED. THE FUEL PUMP CONTROL MODULE FAILED. LUCKILY I WASN'T DRIVING THE CAR. I HAD TO HAVE IT TOWED TO MY HOUSE ON A SAT EVENING, THEN AGAIN TO THE DEALER ON MONDAY. APPARENTLY THERE IS A RECALL ON THIS. DEALER INSTALLED ANOTHER MODULE FROM THE OLD STOCK WHICH CAN FAIL AGAIN. VW SAID THEY WOULD REIMBURSE ME BUT THEY ARE WAITING UNTIL THEY HAVE A SOLUTION. I DON'T KNOW WHY I HAVE TO WAIT FOR THEM TO PAY FOR THE DAMAGE. I INCURRED THE COST AND BY THE GRACE OF GOD I AM NOT DEAD. THIS IS A VERY DANGEROUS SITUATION WHEN THE FUEL PUMP DOESN'T RECEIVE ELECTRICITY TO PUMP FUEL INTO THE SYSTEM

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