What 230 owners told NHTSA about the 2012 Volkswagen Cc

CAR STUTTERED RIGHT BEFORE I PARKED IN A PARKING SPOT TURNED OFF CAR, WENT IN A STORE CAME BACK OUT AND CAR WOULD NOT START, JUST CRANKS BUT WONT TURN OVER. TIMING CHAIN TENSIONER FAILURE. LOSS OF 4 CYLINDER COMPRESSION. NEED COMPLETE ENGINE REPLACEMENT. A KNOWN PROBLEM WITH 2.0 TURBO ENGINE, DATING BACK TO 2008 I HAVE 86000 MILES.

NHTSA ODI 11254467

DRIVING A 2012 VW CC WITH 57,000 MILES. DRIVING ON HIGHWAY AT 70 MPH AND ATTEMPTED TO PASS A SLOW MOVING TRUCK. ACCELERATED QUICKLY AND MID PASS THE ENGINE LOST POWER AND IMMEDIATELY WENT INTO "LIMP MODE" WITH ECR LIGHT ACTIVATED ON THE DASH. PULLED OVER SAFELY AND TURNED OFF THE ENGINE. AFTER COLLECTING MYSELF, I STARTED ENGINE TO DRIVE OFF HIGHWAY. CAR WOULD NOT START. I SAT A FEW MOMENTS IN PANIC AND TRIED AGAIN. THE CAR STARTED AND I DROVE WITH ECR LIGHT ON TO NEXT EXIT. THE CAR WAS SLUGGISH WITH LITTLE ACCELERATION. PULLED TO GAS STATION AND TURNED OFF AGAIN. RESTARTED AND THE ENGINE RPMS RAN HIGHER IN IDLE SO I TURNED OFF THE CAR AGAIN. LET IT SIT AND RESTARTED AND DROVE TO AUTO ZONE WHERE THEY DID A CODE TESTER AND WAS TOLD P0229 UNDERBOOST TURBOCHARGER WAS ISSUE. AUTO ZONE EMPLOYEE SAID HE HAD SEEN IT MANY TIMES AND ITS A KNOWN ISSUE WITH 2.0 TURBO ENGINES IN VW AND AUDI. THE REPORT IS ATTACHED. AUTO ZONE RESET THE ECR LIGHT AND THE CAR WAS DRIVEN TO FINAL DESTINATION INTO ARIZONA WITH NO ADDITIONAL ISSUES YET. RESEARCHING I FOUND THE FOLLOWING LINK HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T23523_DS493841. THIS LINK EXPRESSES THE OPINIONS OF MANY DRIVERS OVER THE YEARS EXPERIENCING THIS ISSUE AND HOW UNSAFE AND DIFFICULT TO IS TO RESOLVE WITH MANY FOLKS EXPERIENCING THOUSANDS OF DOLLARS IN REPAIRS AND NEVER FINDING A REMEDY. I AM WORRIED AND SHOCKED THAT THE CAR ENGINE CAN BE TURNED OFF BY A COMPUTER WITH NO BYPASS FOR THE DRIVER. EXTREMELY DANGEROUS WHILE DRIVING.

NHTSA ODI 11244853

DRIVING ON A RAINY DAY THE ABS BRAKES SKID SLIGHTLY AND AND THEN THE ABS LIGHT THE TRACTION CONTROL LIGHT THE PARKING BRAKE THE AIRBAG LIGHT IT ALSO SAYS (FAULT/ ABS STABALIZATION CONTROL (ESC) AND NEXT MESSAGE IS AIR BAG FAULT ALL TURN ON THEN TURN OFF A FEW DAYS LATER THEY ARE ALL SOLID AND STAYING ON MECHANIC SAYS IT'S A BAD SPEED SENSOR LET'S SEE IT'S NOT REPAIRED YET

NHTSA ODI 11234982

THE TIMING CHAIN BROKE TWICE, ,

NHTSA ODI 11232178

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE HORN WAS NOT WORKING BECAUSE THE CLOCKSPRING WAS MALFUNCTIONING. THE VEHICLE WAS TAKEN TO CHARLES MAUND VOLKSWAGEN (6900 BURNET RD, AUSTIN, TX 78757, (512) 458-1111) TO BE REPAIRED PER AN UNKNOWN RECALL PERTAINING TO THE CLOCKSPRING. AFTER THE REPAIR, THE FAILURE RECURRED WITHIN A FEW DAYS. WHEN THE CONTACT CALLED THE DEALER, THEY WANTED TO CHARGE $1,000 TO REPAIR THE VEHICLE AGAIN. THE CONTACT CALLED THE MANUFACTURER AND WAS ADVISED TO GO BACK TO THE DEALER TO HAVE THE CLOCKSPRING RESET. THE DEALER INFORMED THE CONTACT THAT THE CLOCKSPRINGS WERE DESIGNED FAULTY, BUT THEY AND THE MANUFACTURER DID NOT WANT TO PAY FOR A NEW PART. THE VEHICLE HAD NOT BEEN REPAIRED FOR APPROXIMATELY NINE MONTHS. THE CONTACT CALLED THE DEALER AGAIN LAST WEEK, BUT HAD NOT RECEIVED A CALL BACK. THE FAILURE MILEAGE WAS 88,000.

NHTSA ODI 11231083

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT WHEN THE GEARS WERE SHIFTED, AN ABNORMAL GRINDING SOUND WAS HEARD. THE CONTACT ALSO STATED THAT THE VEHICLE IDLED BEFORE ACCELERATING AND THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A MEGATRONIC MODULE NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO BRING THE VEHICLE TO A DEALER TO BE REPAIRED AT HER EXPENSE SINCE THE VIN WAS NOT INCLUDED IN A RECALL. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 150,000.

NHTSA ODI 11220613

VARIOUS ALERTS FOR DIFFERENT LIGHTS, LEFT FRONT SIDE LIGHT, RIGHT REAR SIDE LIGHT, GAS CAP, DRIVERS WINDOW WON'T ROLL ALL THE WAY UP, CLOCK RESETS BY ITSELF TO WRONG TIME.

NHTSA ODI 11218458

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. WHILE DRIVING 70 MPH, THE VEHICLE DOWNSHIFTED INTO NEUTRAL ON ITS OWN AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BOZZANI VOLKSWAGEN (LOCATED AT 528 S CITRUS AVE, COVINA, CA 91723, (626) 921-5160) WHERE IT WAS DIAGNOSED THAT THE MECHATRONIC UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 140,798.

NHTSA ODI 11218347

KNOCK SENSOR

NHTSA ODI 11210746

MY CAR HAS BEEN BURNING OIL LIKE CRAZY ONCE IT REACHED 95,000 MILES. I'VE ALWAYS GO MY OIL CHANGED ON TIME PROFESSIONALLY. I HAVE TO KEEP OIL IN MY CAR BECAUSE IT BURNS SO FAST. WHEN I ACCELERATE BLACK SMOKE COMES OUT THE TAILPIPE. I GOT MY OIL CHANGED APRIL 12TH AND BY APRIL 28TH MY ENGINE SHUT OFF LIGHT WAS FLASHING..... CHECKED THE OIL AND THE STICK WAS BONE DRY. *TR

NHTSA ODI 11208671

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE WOULD NOT IMMEDIATELY START. WHILE DRIVING, THE SPEED WOULD SUDDENLY DECELERATE AND THE ENGINE STALLED. THE CONTACT ALSO INDICATED THAT GRAY COLORED EXHAUST FUMES WERE PRESENT COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 120,000.

NHTSA ODI 11196229

THE 2.0T TSI ENGINE WAS MADE WITH A FAULTY TIMING CHAIN TENSIONER WHICH WILL FAIL AND CAUSE THE TIMING CHAIN TO BREAK CAUSING IMMEDIATE CATASTROPHIC ENGINE DAMAGE PUTTING THE DRIVER AND OCCUPANTS IN DANGER BECAUSE OF LOSS OF POWER AND DIFFICULTY STEERING. I AM EXTREMELY BLESSED THAT I NOTICED THE CAR WAS ACTING FUNNY AND EXITED OFF THE HIGHWAY. IT'S RIDICULOUS TO ME HOW THE TIMING CHAIN COULD CAUSE THAT MUCH DAMAGE TO THE ENGINE. THE ENGINE OBVIOUSLY HAS BEEN CREATED WITH A FAULTY DESIGN, SO NOW I'M EXPECTED TO PAY TO REPLACE A FAULTY ENGINE WITH ANOTHER FAULTY ENGINE. IT'S EXTREMELY UPSETTING THAT AFTER I SENT MY VEHICLE IN FOR ISSUES WITH A RECALL, FUEL PUMP, THAT MY VEHICLE WOULD JUST SELF DESTRUCT LIKE THIS

NHTSA ODI 11194810

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. WHILE DRIVING 25 MPH, THE VEHICLE STARTED TO DECELERATE AND LOST POWER. ALSO, THE EPC WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. AFTER THIRTY MINUTES, THE VEHICLE RESTARTED AND WAS DRIVEN TO THE CONTACT'S RESIDENCE. WHILE THE VEHICLE WAS IDLING, THE FAILURE RECURRED AND THE VEHICLE STALLED. THE VEHICLE WAS LATER TAKEN TO PIAZZA VOLKSWAGEN OF ARDMORE (150 W LANCASTER AVE, ARDMORE, PA 19003, (610) 896-8600) WHERE IT WAS DIAGNOSED THAT THE LOW PRESSURE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DID NOT OFFER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

NHTSA ODI 11185905

THE VEHICLE IN QUESTION HAS HAD OVER TWO YEARS OF UNRESOLVED ENGINE AND TRANSMISSION PROBLEMS. THE VEHICLE HAS BEEN REPEATEDLY RETURN TO THE DEALERSHIP ONLY TO BE TOLD THAT WHAT IT WAS THERE FOR NOT TO BE THE PROBLEM BUT OTHER THINGS HAVE BEEN FOUND AND THATS THE PROBLEM. AFTER PAYING FOR THAT REPAIR ONLY TO BRING IT BACK FOR THE ORIGINAL COMPLAINT. THIS IS THE PATTERN WITH THE ENGINE LEAKING OIL AND THE LEAK NEVER FOUND TO THE CAR NOT GOING ABOVE 10 MPH. WTHIN THE LAST 5 MONTHS THE CAR HAS BEEN IN THE SHOP FOR THE SAME ISSUE OF NO POWER AND RATTLING SHAKING TRANSMISSION. THREE TO FOUR WEEKS AT A TIME. IN THE PAST THE CAR HAS BEEN RETURNED TO THE DEALERSHIP ONCE A WEEK FOR THE OIL TO BE CHECK AND FILLED TO SPECS . ALSO WITHIN THE PAST TWO YEARS THE ENTIRE ENGINE HAS BEEN WORKED ON BY THE DEALERSHIP AND THE TRANSMISSION WAS BLOWN UP BY A TECHNICIAN BEING CARELESS IN MAKING A REPAIR. IN REPAIR ORDERS I HAVE THE MAJOR WORK THAT HAS BEEN DONE ON THIS VEHICLE.IN TALKING TO THE DEALERSHIP AND VOLKSWAGEN THE ONLY THING THATS BEING SAID THAT THE CAR IS TOO FAR OUT OF WARRANTY. THE ISSUE THAT GENERATES THIS COMPLAINT IS THAT NOW VOLKSWAGEN DEALERSHIP HAS THE CAR AND IT NEEDS A ENGINE AND TRANSMISSION AND WANTS BETWEEN $8,000-$11,000. THIS IS A MAJOR PROBLEM BECAUSE OF THE ISSUE THAT HAVE BEEN HAVING OVER THE PERIOD OF TIME. THE CONSUMER SHOULD NOT BE CARRYING THE BURDEN OF THIS TYPE OF REPAIR BECAUSE OF THE HISTORY OF THE CARS IN QUESTION (WHICH IS THE VOLKSWAGEN 2012 CC). ALL OF THE PROBLEMS HAVE OCCURRED WHILE THE CAR WAS IN MOTION. THE EVENTS WITH THIS CAR STARTED IN THE YEAR 2016 AND THE PROBLEMS HAVE BEEN CONSTANT EVRY SINCE UP UNTIL THIS CURRENT DATE.

NHTSA ODI 11185072

STALLING, AND WILL START AND STALL - EPC LIGHT ON DASH

NHTSA ODI 11180456

TAKATA RECALI I ASKED BOARDWALK VOLKSWAGEN(1 BAIR ISLAND RD, REDWOOD CITY, CA 94063) TO HELP ME TO ADDRESS TAKATA RECALL. HOWEVER, THEY JUST SAY THEY DO NOT HAVE RELATED PARTS, AND DO NOT RESPONSE ME AGAIN. IT SEEMS THAT THEY WON'T HELP TO ADDRESS THE TAKATA RECALL, WHICH IS A VERY SEVERE RECALL. I FEEL VERY DISAPPOINTED ABOUT THEIR RESPONSES.

NHTSA ODI 11163613

WHEN VEHICLE IS IN MOTION THERE HAS BEEN MULTIPLE TIMES I CAME CLOSE TO GETTING IN AN ACCIDENT DUE TO BEING UNABLE TO USE MY HORN. MY HORN AND CONTROLS NOT WORK DUE TO THE CLOCK SPRING HARNESS. THE VW CLOCK SPRING WARRANTY WILL NOT COVER THE FIX DUE TO MY AIRBAG LIGHT NOT BEING ON YET. MY HORN NOT WORKING ALONE IS A SAFETY ISSUE AND THEY REFUSE TO SEE IT THAT WAY.

NHTSA ODI 11163294

MY 2012 VW CC IS IN THE SHOP AS I WRITE THIS AS IT HAS BEEN IDENTIFIED WITH A DEFECTIVE TIMING CHAIN/TENSIONER. IT WAS ONLY A MATTER OF TIME BEFORE MY ENGINE HAD CATASTROPHIC FAILURE LIKE THE HUNDREDS OF OTHERS VW HAS ACKNOWLEDGED. MY MODEL IS LISTED ON THE RELATED VW SETTLEMENT SITE AS PART OF THE AFFECTED MODELS BUT YET MY VIN HAS BEEN APPARENTLY LEFT OUT OF THE SETTLEMENT SO I HAVE TO PAY ON MY OWN. NO ONE CAN EXPLAIN TO ME WHY MY CAR IS BEING EXCLUDED WHEN IT HAS THE PROBLEM PARTS VW HAS CONCEDED TO. I THINK VW DELIBERATELY TAMPERED WITH THE NUMBERS OF THE VEHICLES AFFECTED TO CUT DOWN ON SETTLEMENT COSTS

NHTSA ODI 11154245

SAFETY RECALL 20AE SUBMITTED REPAIR RECEIPT TO GET THE REIMBURSEMENT IN JUNE, 2018 BUT I DIDN'T GET IT YET. I CALLED THE CUSTOMER SERVICE ON NOV 5, 2018 AND THEY SAID THEY RECEIVED MY REIMBURSEMENT REQUEST FORM AND WILL REACH TO ME WITHIN 14 DAYS. BUT, THEY DIDN'T.

NHTSA ODI 11154349

THE CAR HAS 50,000 MILES ON IT AND ONE DAY I STARTED THE CAR IN THE MORNING AND IT WAS QUITE AS IT SHOULD BE THEN IT STARTED IT TO MISFIRING AND START TO SHUT OFF. I TOOK IT TO THE MECHANIC AND THE DEALER, THEY BOTH CONFIRMED THAT THE TIMING BELT NEEDS TO BE REPLACED AND I SHOULDN'T BE STARTING THE CAR UNTIL I GET IT FIXED. I CAN NOT BELIEVE THAT THIS MAJOR PROBLEM WILL OCCUR ON A CAR THAT HAS A LOW MILEAGE LIKE MINE.

NHTSA ODI 11152202

HOOD LATCH PREVENTS HOOD FROM OPENING. VW KNOWS THIS PROBLEM IS A MANUFACTURING DEFECT AND THEY REFUSE TO REPAIR IT WITHOUT A CHARGE OF $250 INCLUDING THE PART. THE COOLING SYSTEM HAS A ERROR LIGHT GLOWING WHEN THERE IS NO PROBLEM. THE WARNING SYSTEM SHOWS VARIOUS PARTS AS MALFUNCTRONING BUT APPEARS THE DIAGNOSTIC MODULE IS AT FAULT.

NHTSA ODI 11141459

TAKATA RECALL MULTIPLE APPOINT REQUESTS SINCE JUNE 2018 IN HOUSTON AREA NAMELY: ARCHER VOLKSWAGEN , 10400 SOUTHWEST FWY, HOUSTON, TX 77074 WEST HOUSTON VOLKSWAGEN, 17113 KATY FWY, HOUSTON, TX 77094

NHTSA ODI 11129243

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE MANUFACTURER WAS UNABLE TO PROVIDE THE PART FOR NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS) TO THE DEALER WITHIN A REASONABLE TIME FRAME. DAVID MAUS VOLKSWAGEN SOUTH (5474 S ORANGE BLOSSOM TRAIL, ORLANDO, FL 32839, (407) 412-9080) SCHEDULED AN APPOINTMENT A WEEK AGO. ONCE THE CONTACT ARRIVED AT THE DEALER, HE WAS INFORMED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO PROVIDE A REASONABLE TIMEFRAME TO PROVIDE THE PART FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11129272

FRONT END CRASH WITH SIGNIFICANT DAMAGE TO FRONT BUMPER CENTER. NO AIRBAG DEPLOYMENT IN VEHICLE BUT SMELL OF AIRBAG PROPELLANT.

NHTSA ODI 11129370

2012 VOLKSWAGEN CC. CONSUMER WRITES IN REGARDS TO OIL PRESSURE SENSOR AND ENGINE SHUTTING OFF. *LD THE CONSUMER STATED THE VEHICLE COULD NOT BE DRIVEN MORE THAN 20 MILES BEFORE NEEDING TO SHUT THE ENGINE OFF. *JS

NHTSA ODI 11121468