What 59 owners told NHTSA about the 2012 Tesla Model S Bev

YOU ARE INVESTIGATING TESLA FRONT SUSPENSION FAILURES. YOU SHOULD ALSO INVESTIGATE TESLA REAR SUSPENSION FAILURES. HERE IS JUST ONE RECENT EXAMPLE.HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38453571?ROWNUMBER=39 THE SUSPENSION LINK HAS SNAPPED LIKE A PRETZEL CAUSING THE SUSPENSION TO FLOP DOWN LIKE A BAD CASE OF BREWER'S DROOP. PHOTO IS ATTACHED WITH THIS SUBMISSION. DESPITE TESLA ISSUING TECHNICAL SERVICE BULLETINS ABOUT THIS AND HAVING FITTED A SLIGHTLY IMPROVED LINK TO LATER MODELS THESE LETHAL WEAK LINKS ARE STILL FITTED ON THOUSANDS OF CARS AROUND THE WORLD AND POSE A DANGER TO TESLA OCCUPANTS AND OTHER ROAD USERS. FOR MANY MORE EXAMPLES PLEASE VISIT THE WHOMPY WHEELS ALBUM HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38453571?ROWNUMBER=39 THANK YOU HAVE A GREAT DAY AND BAN THESE CONTRAPTIONS FROM THE ROADS OF THE WORLD. YOUR FRIEND KEEF

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HERE IS A TERDSLA IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38424109?ROWNUMBER=4 FRONT SUSPENSION HAS COLLOLOPSED. TIRE HAS RUBBED AGAINST THE INSIDE OF THE FENDER AND WORN A HOLE THROUGH IT. LUCKILY FOR THE OWNER HE WAS NOT DRIVING NEAR A CLIFF AT THE TIME OR HE WOULD HAVE BEEN BRANDED A SUICIDE LIKE THE OTHER CASES WERE. PLEASE GET THESE CONTRAPTIONS RECALLED IMMEDIATELY. THANKS KEEF

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THE MCU - MEDIA CONTROL UNIT IS SLOW TO RESPOND TO INPUTS AND SLOW TO STARTUP WHEN ENTERING THE VEHICLE. THE SCREEN HAS LOCKED UP SEVERAL TIMES WHILE DRIVING WHICH LEAVES THE TURN INDICATORS UNUSABLE AND THE DEFROSTER DEACTIVATED UNTIL THE MCU RESETS. THE HAZARD INDICATORS ARE INACTIVE WHEN THE MCU TURNS OFF. THE FRONT SUSPENSION LINKS WEAR OUT PREMATURELY DUE TO A POOR DESIGN AND THE WEIGHT OF THE VEHICLE. REPAIRS ARE COSTLY DUE THE MAIN HIGH VOLTAGE BATTERY NEEDING TO BE REMOVED IN ORDER TO REMOVE THE SUSPENSION LINK BOLTS.

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MCU FAILURE. VEHICLE NOT SAFELY DRIVEABLE

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MAIN INFOTAINMENT SCREEN FAILS TO RESPOND AND NEEDS TO BE REBOOTED FREQUENTLY

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THE INFOTAINMENT SYSTEM IS FREEZING WHICH DOESN'T ALLOW YOU TO USE ANY FEATURES OF THE CAR EXCEPT BASIC DRIVING FUNCTIONS. THIS HAS BEEN ATTRIBUTED TO A CHIP FAILURE IN THE MCU.

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THE TOUCH SCREEN ON THE TESLA IS BLACK AND WILL NOT TURN ON. IT'S AS IF THE COMPUTER IS DEAD. IT WAS WORKING I PARKED AT UPS DELIVERY GOT OUT, DROPPED OFF A PACKAGE GOT BACK I. THE CAR LIKE NORMAL WITH THE KEY FOB, SAT DOWN PRESSED THE BRAKE AND NOTICED NOTHING MOVED, IN OTHER WORDED THE SEAT, AND THE TOUCH SCREEN STAYED OFF. NOTHING CAME BACK AFTER THAT...

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THE MCU ON MY 2012 TESLA MODEL S FAILED IN JUNE OF 2019, WHEN MY CAR WAS OUT OF WARRANTY. THE CENTER SCREEN WENT AND STAYED BLANK. AMONG OTHER THINGS, I HAD NO WAY TO TURN ON THE AC DURING 90 DEGREE DAYS, BACKUP CAMERA WAS NO LONGER VISIBLE MAKING MANEUVERING THIS LARGE CAR WHEN PARKING VERY DANGEROUS, AND THE CAR WAS SO SLOW TO START UP THAT I WAS AFRAID TO DRIVE IT AS I WAS NOT SECURE THAT IT WOULD START AGAIN WHEN I WAS AWAY FROM HOME. I HAD TO PAY $2,287 TO HAVE IT REPLACED. *TR

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THE MAIN COMPUTER IN CAR - MEDIA CONTROL UNIT - MALFUNCTIONED... IT CRASHED AND CAUSED NO TURN SIGNALS, NO REAR VIEW CAMERA, AND NO HVAC. CONTROLS FOR HEADLIGHTS ALSO GONE

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WHILE DRIVING MY VEHICLE THE MCU RANDOMLY SHUTS DOWN I LOSE MY INSTRUMENT CLUSTER SPEEDOMETER AND OTHER FUNCTIONS UNTIL THIS REBOOTING TAKES PLACE I HAVE HAD IT INTO TESLA FOUR TIMES EACH TIME THEY PERFORM SOME COMPUTER UPDATE WHICH DOES NOT WORK TO SOLVE MY PROBLEM. THEY HAVE ASKED ME TO TAKE VIDEOS OF THIS HAPPENING AND TIME STAMPS SO THEY CAN LOOK INTO IT AND I HAVE DONE THIS NUMEROUS TIMES THIS IS UNSAFE FOR ME TO BE DOING BUT I AM TRYING TO COOPERATE WITH THEM. THE MCU WAS DEFECTIVE AND THEY ARE STONEWALLING ME ON A REPLACEMENT.

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MY MAIN COMPUTER WENT OUT AS I GOT HOME. SCREEN JUST WENT BLACK AS I PULLED IN GARAGE. AC RAN ALL NIGHT, WOULDN'T TURN OFF. HAD TO SCHEDULE AN APPT AT WESTCHASE SERVICE CENTER. DROVE THERE WITH A BLACK SCREEN.

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W MCU GOING OUT CONCERNING I CANNOT SAFELY OPERATE VEHICLE. NO WAY TO CONTROL DEFROSTING. ALSO DOOR HANDLES STICK AND PINCH MY FINGERS EACH TIME I OPEN DOOR. SCREEN IS STARTING TO BUBBLE, HASN'T FAILED YET. *TR

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MCU FAILURE CAUSING COMPLETE LOSS OF INSTRUMENT CLUSTER, NO BACKUP CAMERA, NO DEFROST CONTROLS, AND INABILITY TO ACCESS ANY OTHER FUNCTIONS ASIDE FROM HAZARD LIGHTS. THIS FAILURE HAPPED WHEN I STOPPED TO RECHARGE THE CAR. AFTER A WHILE AND A SYSTEM RESET, I WAS ABLE TO DRIVE THE CAR AGAIN. STILL SEEING INTERMITTENT FAILURES.

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AROUND JUNE 2018 THE MEDIA CONTROL UNIT (MCU) OF MY MODEL S COMPLETELY FROZE BEFORE I LEFT MY HOME FOR WORK. THE SCREEN DID NOT UPDATE AND DID NOT RESPOND TO ANY TOUCH. I REBOOTED THE MCU WHILE DRIVING BUT THE SCREEN REMAINED BLACK. I COULD NO LONGER USE BACK-UP CAMERA, DON'T KNOW IF TURN SIGNALS WORK, TURN ON HEADLIGHTS, CHANGE CLIMATE CONTROL, ETC. I WAS ABLE TO GET TO WORK SAFELY AND TRIED TO USE THE CHARGEPOINT STATIONS OFFERED AT WORK. THE CAR WAS STUCK IN SCHEDULED CHARGING, SO I COULDN'T CHARGE FROM WORK. I EVEN LEFT WORK TO TRY TO USE THE SUPERCHARGER AT THE FREMONT HUB IN CA, THINKING IT WOULD BYPASS THE SCHEDULED CHARGING. THAT DID NOT WORK EITHER. THIS WAS BAD AS I REMEMBER HAVING ABOUT 30% OF CHARGE LEFT. SINCE IT WAS AN EMERGENCY, THE TESLA REP WAS KIND ENOUGH TO LET ME SKIP APPOINTMENTS AND ALLOWED ME TO BRING MY CAR IN FOR SERVICE IMMEDIATELY. I END UP PAYING A TOTAL OF $2,270.50 TO REPLACE THE MCU. THEY REPLACED IT WITH THE SAME MCU MODEL THAT WILL EXHIBIT THE SAME PROBLEM DOWN THE ROAD. *TR

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LOSS OF REAR VIEW CAMERA. THE MIDDLE TOUCH SCREEN OR MCU QUIT WORKING. THIS IS MY 3RD MCU. THE CAR HAS 41K MILES. THE LAST ONE LASTED JUST OVER 1 YEAR, JUST OUT OF A 1 YEAR WARRANTY. THE MCU CONTROLS ALMOST ALL FEATURES OF THE CAR, INCLUDING THE REAR CAMERA FOR BACKING UP. *TR

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MULTIPLE TIMES MY MASTER CONTROL UNIT IN MY CAR IS FREEZING AND LOCKING UP. IT REQUIRES A HARD REBOOT WHICH TAKES SEVERAL MINUTES TO COME BACK TO LIFE. THIS HAS HAPPENED AT LEAST 5 TIMES IN THE LAST WEEK WHILE THE VEHICLE IS IN MOTION ON PUBLIC ROADWAYS. I HAVE NO CONTROL OF ANY FUNCTION THAT THE MCU IS IN CHARGE OF WHILE THIS HAPPENS. IT IS EXTREMELY DISTRACTING TO HAVE HAPPEN WHILE YOU ARE DRIVING. IT IS NOT ALWAYS IN SAFE PLACE I.E. THE FREEWAY WHERE I CAN PULL OFF AND RESTART IT. ONE TIME IT HAPPENED WHILE PARKED STARTING MY CAR AND A MESSAGE POPPED UP TO PUSH BOTH SCROLL WHEELS ON THE STEERING WHEEL BECAUSE THE MCU WAS UNRESPONSIVE. IT WOULD NOT ALLOW THE VEHICLE TO DRIVE. *TR

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CAR WON'T START, COMPUTER PROBLEMS ON MULTIPLE OCCASIONS, AFTER MULTIPLE CALLS TESLA HAD NO RECORD OF PRIOR COMPLAINTS AND NO REMEDY. LEFT STRANDED MULTIPLE TIMES. *TR

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TL* THE CONTACT OWNS A 2012 TESLA MODEL S. THE CONTACT STATED THE VEHICLE MEDIA CONTROL UNIT (MCU) FAILED TO OPERATE AS DESIGNED, RESULTING IN THE LOSS OF THE USE OF TOUCHSCREEN FUNCTIONS. THE CONTACT MANUALLY ACTIVATED THE MCU USING THE CONTROLS ON THE STEERING WHEEL. TESLA (1200 OLD SKOKIE VALLEY RD, HIGHLAND PARK, IL 60035) WAS INFORMED OF THE FAILURE. THE REPAIR WAS STILL PENDING. THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000. THE VIN WAS NOT INCLUDED.

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THE VEHICLE'S MAIN DISPLAY, WHICH SHOWS THE BACKUP CAMERA, FREEZES/LOCKS WHEN TURNING ON THE VEHICLE. THE ERROR MESSAGE ON THE DRIVERS DISPLAY IS THAT THE LARGE DISPLAY IS "UNRESPONSIVE". THEN, WHEN RESTARTING THE DISPLAY'S OPERATING SYSTEM (BY HOLDING THE TWO BUTTONS DOWN ON THE CAR'S STEERING WHEEL), THE SYSTEM REBOOTS AND THE DISPLAY GOES PERMANENTLY BLANK UNTIL THE VEHICLE IS PARKED, THE VEHICLE POWERS OFF. WHEN STARTING THE VEHICLE FOR A SECOND TIME, THE SAME ISSUE OCCURS. SO I NO LONGER HAVE A BACKUP CAMERA. GIVEN MY MODEL S YEAR DOES NOT HAVE ANY SENSORS OTHER THAN THE VISUAL BACKUP CAMERA, I AM MISSING MY SAFEST METHOD TO BACKUP. I AM ALSO MISSING CONTROLS TO CHARGE MY VEHICLE, MAP MY ROUTING, AND ALL OTHER APPLICATIONS THAT THE VEHICLE HAS. THERE ARE NO ISSUE DRIVING THE VEHICLE. *TR

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EACH TIME THE TESLA S IS STARTED THE LARGE TOUCH DISPLAY SCREEN IS INOPERATIVE. NO FUNCTION ON THE SCREEN WORKS. THE REARVIEW CAMERA, CELL PHONE OR ANY FUNCTION-HAVE,SUNROOF,GARAGE DOOR CLOSE, ETC. THE SCREEN HAS TO BE RESET TAKING 5 MINUTES. THE CAR CAN BE DRIVEN BY ALL SCREEN FUNCTIONS INCLUDING CHARGING ARE IMPACTED. *TR

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TOUCHSCREEN LOCKS UP AND PERIODICALLY NEEDS TO BE REBOOTED WHEN DRIVING DOWN THE ROAD. GETTING WORSE, ALSO NEEDS TO BE REBOOTED EACH MORNING WHEN STARTING. SEVERAL TIMES THE TOUCHSCREEN NEEDS TO BE REBOOTED MULTIPLE TIMES IN A ROW. DID ASK A TESLA SERVICE PERSON ABOUT IT TODAY, THEY SEEM WELL AWARE OF THE PROBLEM BUT WILL NOT FIX SINCE THE CAR IS OUT OF WARRANTY. I CONSIDER IT A SAFETY ISSUE, DO NOT FEEL SAFE REBOOTING WHILE DRIVING. I PURCHASED THE VEHICLE AT SALVAGE WITH SOME BODY DAMAGE, FIX MYSELF ABOUT 2 YEARS AGO. IN NO WAY IS THIS ISSUE RELATED. HAVE BEEN DRIVING THE CAR 2 YEARS AND 53,000 MILES SINCE I FIXED IT. TESLA CANCELS WARRANTIES AND OTHER ON ANY CAR INVOLVED IN ANY TYPE OF INCIDENT SO I MOSTLY FIX MYSELF. *TR

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THE TOUCHSCREEN ON MY 2012 TESLA MODEL S BECOMES UNRESPONSIVE EACH TIME I START THE CAR. THIS DRAMATICALLY LIMITS THE CAR'S FUNCTIONALITY AND REQUIRES A SEVERAL MINUTE LONG RESET PROCESS. THE CAR IS STATIONARY AS IT HAPPENS WHEN I FIRST TRY TO START IT. *TR

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ABOUT 6 MONTHS AGO MY MEDIA CONTROL UNIT (MCU) AND TOUCHSCREEN FAILED, REQUIRING A REPLACEMENT. I JUST READ AN ARTICLE THAT YOU ARE INVESTIGATING THESE FAILURES AND WANTED TO GIVE YOU SOME MORE EXAMPLES IF DESIRED. AS YOU PROBABLY WELL KNOW, IT SOUNDS LIKE A COMMON PROBLEM. BEFORE REPLACEMENT, NOT ALL VEHICLE FUNCTIONALITY AND SETTINGS WERE AVAILABLE, AND THE MCU COULD NO LONGER GET SOFTWARE UPDATES, WHICH TESLA PERSONNEL STATED WOULD EVENTUALLY BE A SAFETY CONCERN. *TR

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CAUSE UNKNOWN. THE VEHICLE WAS STOPPED JUST BEFORE ENTERING INTO A HEAD IN PARKING SPACE WHEN WITH THE BRAKE DEPRESSED, THE VEHICLE ACCELERATED SUDDENLY AND UNCONTROLLABLY CAUSING IT TO JUMP THE CURB AND TAKE DOWN A RETAINING WALL. IT CONTINUED THROUGH THE WALL UNTIL IT WAS STOPPED BY A TREE. VEHICLE WAS A TOTAL LOSS. VEHICLE SETTINGS AT THE TIME OF INCIDENT WERE AS FOLLOWS: THERE IS NO AUTOPILOT ON THIS MODEL S AND CRUISE CONTROL WAS OFF. ADDITIONALLY, THE CAR WAS SET WITH CREEP MODE OFF. HVAC WAS ON.

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SLOWLY BACKING UP AND REAR SUB FRAME MOTOR MOUNT BROKE. ON A CITY STREET UNDER 5MPH

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