Feb 24, 2021Backup camera & sensorsEquipment
TL* THE CONTACT OWNS A 2012 TESLA MODEL S. THE CONTACT STATED THAT THERE WAS A STICKY SUBSTANCE COMING OUT OF THE CENTER DISPLAY WHETHER THE VEHICLE WAS TURNED ON OR OFF. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER TESLA (135 US-22, SPRINGFIELD, NJ 07081, (973)921-0925) WHERE IT WAS DIAGNOSED WITH NEEDING THE CENTER DISPLAY TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.
NHTSA ODI 11397709
Feb 9, 2021Equipment
TL* THE CONTACT OWNS A 2012 TESLA MODEL S. THE CONTACT STATED THAT THE MEDIA CONTROL UNIT WAS INOPERABLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER TESLA SERVICE CENTER (11163 SANTA MONICA BLVD, LOS ANGELES, CA 90025, (310) 473-8337) WHERE IT WAS DIAGNOSED WITH NEEDING THE MEDIA CONTROL UNIT AND MOTHERBOARD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 21V035000 (EXTERIOR LIGHTING, VISIBILITY, BACK OVER PREVENTION) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND REFERRED THE TO AN AUTHORIZED SERVICE CENTER FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.*DT*JB
NHTSA ODI 11395449
Jun 25, 2020Equipment
THE VEHICLE'S MAIN DISPLAY, WHICH SHOWS THE BACKUP CAMERA, FREEZES/LOCKS WHEN TURNING ON THE VEHICLE. THE ERROR MESSAGE ON THE DRIVERS DISPLAY IS THAT THE LARGE DISPLAY IS "UNRESPONSIVE". THEN, WHEN RESTARTING THE DISPLAY'S OPERATING SYSTEM (BY HOLDING THE TWO BUTTONS DOWN ON THE CAR'S STEERING WHEEL), THE SYSTEM REBOOTS AND THE DISPLAY GOES PERMANENTLY BLANK UNTIL THE VEHICLE IS PARKED, THE VEHICLE POWERS OFF. WHEN STARTING THE VEHICLE FOR A SECOND TIME, THE SAME ISSUE OCCURS. SO I NO LONGER HAVE A BACKUP CAMERA. GIVEN MY MODEL S YEAR DOES NOT HAVE ANY SENSORS OTHER THAN THE VISUAL BACKUP CAMERA, I AM MISSING MY SAFEST METHOD TO BACKUP. I AM ALSO MISSING CONTROLS TO CHARGE MY VEHICLE, MAP MY ROUTING, AND ALL OTHER APPLICATIONS THAT THE VEHICLE HAS. THERE ARE NO ISSUE DRIVING THE VEHICLE. *TR
NHTSA ODI 11330877