What 290 owners told NHTSA about the 2012 Subaru Outback Wilderness

MY VEHICLE HAS BEEN STALLING WHEN COMING TO A STOP, IT STARTS TO SHUDDER WHEN SLOWING THEN STALLS AT STOP. SAFETY IS BECOMING AN ISSUE WHEN IN TRAFFIC, OR ON HIGHWAY IN STOP AND GO. THERE HAS NOT BEEN A RECALL FOR TORQUE CONVERTER ISSUES OR CVT TRANSMISSIONS JUST EXTENDED WARRANTY. UNFORTUNATELY THERE WERE NOT ISSUES WHEN THIS WAS EXTENDED. THIS IS ON A 2012 SUBARU OUTBACK, WITH 130,000 MILES

NHTSA ODI 11265582

ACCELERATING FROM A STOPPED POSITION, OR FROM A LOW SPEED AS WHEN MAKING A TURN OR MERGING, THE VEHICLE JERKS AND BUCKS, COMES TO A NEAR STALL AT LEAST ONCE EACH TIME, MORE OFTEN 2 OR 3 TIMES IN QUICK SUCCESSION, UNTIL THE VEHICLE GAINS MORE SPEED, APPROXIMATELY 10 MPH, AND THE SYMPTOMS SUBSIDE. VEHICLE WAS DRIVEN OUT OF NECESSITY A MAXIMUM 20 MILES ON A FEW DAYS SINCE SYMPTOMS BEGAN, CONSISTENTLY BUCKING AND NEAR STALLING IN THOSE CONDITIONS, CAUSING TRAFFIC DISTURBANCES AND ENDANGERING MY FAMILY, MYSELF, AND OTHER DRIVES ON THE ROAD. 4 DAYS LATER THE DASH LIGHTS CAME ON WHILE DRIVING-CHECK ENGINE, FLASHING EMERGENCY BRAKE, TRACTION CONTROL, FLASHING AT TEMP OIL-I IMMEDIATELY PULLED OFF THE ROAD, BUCKING AND NEAR STALLING ALL THE WAY. CAR WAS TOWED. ODB-II CODES WERE-TRANSMISSION CONTROL MALFUNCTION, AND TORQUE CONVERTER CLUTCH PRESSURE CONTROL SOLENOID CENTRAL CIRCUIT. MECHANIC SAYS CAN'T DRIVE THE CAR. BACKGROUND CHECKING SHOWS THAT INSTEAD OF A RECALL, A WARRANTY WAS PUT IN PLACE THEN DUE TO THE EXTENT OF THE COMPLAINTS ON THIS, WARRANTY WAS EXTENDED, AND SUBARU REFUSES TO TAKE APPROPRIATE ACTION TO RESOLVE THIS UNSAFE, EXPENSIVE, AND KNOWN ISSUE. THERE IS ADDITIONALLY A SULEV EMISSIONS WARRANTY WHICH COVERS THIS, BUT IT ONLY GOES TO 150,000 MILES AND IS NOT A SAFETY ISSUE.

NHTSA ODI 11258433

WHILE TRAVELING STRAIGHT ON I70 , 10 MILES EAST OF COLBY, KS AT 75 MPH, THE ELECTRONIC PARKING BRAKE ENGAGED CAUSING THE CAR TO SLOW DOWN AND SWERVE. THE BRAKE LIGHT ON THE DASH STARTED FLASHING ON THE DASH ALONG WITH THE CHECK ENGINE LIGHT AND SWERVE LIGHT. I STOPPED THE CAR AND CONSULTED THE MANUAL WHICH INDICATED NOT TO DRIVE THE CAR. THE CAR HAD TO BE TOWED TO A MECHANIC IN COLBY. THE MECHANIC WAS UNABLE TO FIX THE PROBLEM AND THE CAR WAS TOWED TO DENVER SUBARU DEALER, WHERE IT IS NOW.

NHTSA ODI 11256977

2012 SUBARU OUTBACK WITH APPROX. 122,000 MILES. THE CVT TRANSMISSION BEGAN RASPING WHILE UNDER ACCELERATION. RANDOMLY, AND OVER A PERIOD OF SEVERAL DAYS, THE VEHICLE STALLED, PARTICULARLY WHEN RAPIDLY DECELERATING UNDER BRAKING CONDITIONS. THIS REQUIRED THE VEHICLE TO BE SHIFTED INTO PARK OR NEUTRAL AND RESTARTED. ONLINE, I DISCOVERED THAT THERE IS A RATHER LENGTHY HISTORY OF PROBLEMS WITH THIS SUBARU TRANSMISSION, AND THAT SUBARU, APPARENTLY TO AVOID A RECALL, EXTENDED ITS WARRANTY ON THE 2012 OUTBACK TO JULY 31, 2018 OR 100,000 MILES, WHICHEVER CAME FIRST. I WAS NEVER NOTIFIED OF THE WARRANTY EXTENSION, A FACT THAT SUBARU USA ON JULY 29, 2019 TACITLY ACKNOWLEDGE (THEY SAID THEY HAD NO RECORD THAT I HAD BEEN NOTIFIED), BUT SUBARU USA SAID, DESPITE THIS, THAT THE WARRANTY DATE AND MILEAGE HAD NOW EXPIRED AND THEY COULD DO NOTHING FOR ME. SUBARU USA ALSO ACKNOWLEDGED THAT THE ESTIMATED REPAIR COST OF $9500 WAS "QUITE HIGH" AND TOLD ME THAT AS A "GOOD WILL" GESTURE THEY WERE PREPARED TO OFFER ME $1500 CREDIT TOWARD THE PURCHASE OF A NEW SUBARU.

NHTSA ODI 11245566

MY 2012 SUBARU OUTBACK ENGINE WILL SHUT OFF WHEN COMING TO A COMPLETE STOP WHEN EXITING A FREEWAY, COMING TO A STOP ON A SIDE STREET. SPEED DOES NOT PLAY A FACTOR IN THIS. THIS HAPPENS INTERMITTENTLY AND CLEARLY, IS A SAFETY ISSUE! I NEVER RECEIVED A NOTIFICATION ON THIS MATTER FROM SUBARU THAT THERE IS A KNOWN DEFECT WITH THE TORQUE CONVERTER IN THE TRANSMISSION. THIS IS SOMETHING THAT SHOULD HAVE BEEN AND STILL SHOULD BE A RECALL. FATALITIES COULD BE A RESULT OF THIS! SUBARU NEEDS TO BE HELD ACCOUNTABLE AND NOT JUST BY EXTENDING THE WARRANTY. AGAIN THIS IS A HUGE SAFETY ISUUE!

NHTSA ODI 11242962

THE CVT TRANSMISSION FAILED WHILE TRAVELING AT A HIGH SPEED DOWN THE INTERSTATE WITH NO WARNING. AFTER DOING FURTHER RESEARCH SUBARU IS VERY AWARE OF THIS CVT ISSUES AND HAS TAKEN A VERY POOR AND LIMITED APPROACH TO STAND BEHIND AND FIX THIS ISSUE. THEY TOLD ME AT THE DEALERSHIP THAT I WAS ON MY OWN TO PAY FOR THE REPAIR AND IT WAS A 10K FIX.

NHTSA ODI 11242750

MY OUTBACK STALLS WHEN COMING TO A STOP. IT WOULD DO IT RANDOMLY BUT NOW IT DOES IT ALL THE TIME. SUBARU WON'T DO ANYTHING FOR ME EXCEPT TELL ME HOW MUCH IT WILL COST TO FIX THE TORCH CONVERTER WITHOUT EVEN CHECKING IT ON THEIR COMPUTER. I HAVE HEARD OF SEVERAL ISSUES WITH THE CVT AND I WANT TO KNOW FOR SURE.

NHTSA ODI 11241166

CVT TRANSMISSION / TORQUE CONVERTER. MY VEHICLE IS JUST OVER 100K AND SUBARU WON'T COVER THE FULL REPAIR. MY CAR HAS STALLED IN VERY DANGEROUS SITUATIONS ON THE HIGHWAY AND INTERSECTIONS. LOCAL DEALER HAS CONFIRMED THAT THE TORQUE CONVERTER / CVT NEEDS REPAIRED. IT'S TERRIBLE TO KNOW THAT NHTSA WON'T ISSUE A FORMAL RECALL WAITING FOR FATALITIES TO FORCE THE DECISION.

NHTSA ODI 11234753

MY DAUGHTER WAS DRIVING THIS VEHICLE ON HIGHWAY AND THE CAR STARTED SHAKING AND STALLED. THANK GOD THE CARS AROUND HER AVOIDED HITTING HER. SHE COULD HAVE EASILY BEEN KILLED. WE TOOK IT TO DEALERSHIP AND THEY SAID THE TRANSMISSION FAILED. THIS CAR ONLY HAS 117 THOUSAND MILES ON IT. I HAVE LOOKED AND IT SEEMS LIKE THERE HAVE BEEN A LOT OF TRANSMISSION FAILURES WITH THIS VEHICLE. BECAUSE OF THIS THEY OFFERED AN EXTENDED WARRANTY UP TO 100000 MILES BUT NOTHING OVER THIS.AND NO RECALL.THEY SHOULD BE FORCED TO DO A RECALL. THIS TYPE OF TRANSMISSION FAILURE IS VERY DANGEROUS ESPECIALLY WHEN DRIVING ON THE HIGH WAY. IT IS ALSO VERY EXPENSIVE TO FIX WE ARE BEING TOLD IT WILL COST 10000 DOLLARS WHICH WE CAN NOT DO. WE ARE NOT COVERED UNDER THE EXTENDED WARRANTY BECAUSE IT IS OVER 100000 MILES.

NHTSA ODI 11232934

WHILE IN MOTION,THE CVT TRANSMISSION SUDDENLY FAILED WITHOUT WARNING. CAUSING THE CAR TO STOP FORWARD MOTION. IF THIS HAD HAPPENED IN TRAFFIC, IT COULD CAUSE A ACCIDENT. THIS IS A SERIES SAFETY ISSUE. CVT TRANSMISSION IS A SEALED UNIT, NO SERVICEABLE PARTS. CAR IS 11K OUTSIDE WARRANTY. ONLY REPAIR IS 8K REPLACEMENT.

NHTSA ODI 11230795

I HAVE JUST BEEN TOLD TODAY THAT WILL NEED A NEW CVT TRANSMISSION FOR MY 2012 OUTBACK. THIS IS A COMMON PROBLEM FOR SUBARU DURING THIS MODEL YEAR. INSTEAD OF ISSUING A RECALL, THEY HAVE CHOSEN TO GIVE A LIMITED EXTENDED WARRANTY ON THIS ISSUE. THEY HAVE NOT OWNED UP TO THE PROBLEM AND ARE NOT HELPING CUSTOMERS OUT WITH THIS ISSUE. WHAT ASSURANCE DO I HAVE THAT A NEW SUBARU WON'T HAVE THE SAME ISSUE? I ENJOYED BY OUTBACK AND AM VERY DISAPPOINTED WITH THIS OUTCOME. I HAVE TAKEN IT FOR REGULAR SERVICING AND DON'T ABUSE A VEHICLE AND IT HAS BEEN RELIABLE TO THIS POINT. PLEASE ADVISE AS TO WHY WON'T OWN UP TO THIS ISSUE AND ISSUE A RECALL FOR THIS COMMON PROBLEM. THEY CURRENTLY HAVE IN PLACE AN EXTENDED WARRANTY OF 100,000 FOR THIS ISSUE. I DARE SAY VERY FEW SUBARUS ARE ON THE ROAD AFTER NINE YEARS WITH LESS THAN 100,000.

NHTSA ODI 11229211

MY KEY WILL NOT COME OUT OF THE IGNITION PROPERLY. TAKES 30 MINUTES SOMETIMES. I CANNOT LEAVE MY CAR WITH THE KEY IN THE IGNITION. MAINTENANCE REP SAYS THERE IS A TSB ADDRESSING THIS KNOWN ISSUE, BUT WILL NOT BE FIXED UNLESS I PAY $700+ TO REPLACE THE ENTIRE SHIFT ASSEMBLY. SOMETHING ABOUT THE PARK INDICATOR IS KNOWN TO NOT ENGAGE PROPERLY. HOW CAN THEY CHARGE CUSTOMERS THIS OUTRAGEOUS AMOUNT, WHEN THEY KNOW THERE IS A DEFECT IN THE SHIFT ASSEMBLY AND HAS BEEN SINCE 2010. THIS HAS BEEN OCCURRING FOR OVER SIX MONTHS IN MY VEHICLE AND IS GETTING WORSE EACH TIME. THE INTERNET IS FILLED WITH SUBARU OWNERS OF ALL MAKES, MODELS, AND YEARS WITH THE SAME PROBLEM.

NHTSA ODI 11222736

OUR VEHICLE HAS 162,000 MILES. THE VALVE BODY TRANSMISSION HAS TO BE REPLACED DUE TO KNOWN DEFECT OF THIS MAKE, MODEL, AND YEAR VEHICLE. THIS HAS BEEN AND CONTINUES TO BE A PROBLEM FOR THESE VEHICLES WITH NO RECALL MADE.

NHTSA ODI 11221851

ONE DAY DRIVING HOME I NOTICED THAT THE CRUISE CONTROL LIGHT AND THE PARKING BRAKE LIGHTS WERE FLASHING. ALONG WITH THE STABILITY CONTROL AND CHECK ENGINE LIGHTS BEING ON STEADY. THE LIGHTS STAY ON WHILE DRIVING ON ANY ROAD OR STATIONARY. UNHOOKING BATTERY TERMINALS CLEARS THE LIGHTS FROM ANYWHERE BETWEEN A COUPLE HOURS TO SEVERAL WEEKS. I HAVE DONE RESEARCH AND SEEN THAT THIS IS A COMMON ISSUE WITH THESE VEHICLES AND NOTHING THAT IS DONE FIXES IT.

NHTSA ODI 11220415

WHILE GETTING ON AN OFF RAMP VEHICLE STALLED GOING 45MPH DUE TO THE VALVE BODY IN TRANSMISSION LOCKING UP. SUBARU HAS KNOWLEDGE OF THIS ISSUE AND RELEASED A BULLETIN: 16-90-13R, BUT ONLY WILL FIX IF THE ISSUE ARISES AND NOT BEFORE. THIS ISSUE DOES NOT GRADUALLY SHOW UP BUT RATHER HAPPENS ALL AT ONCE.

NHTSA ODI 11218919

VEHICLE SHUDDERS WHEN COMING TO A STOP AND WILL STALL WHEN GOING FROM STOPPED TO MOTION. SUBARU REPLACED THE TORQUE CONVERTER 2 YEARS AGO AND TOLD US THIS WOULD FIX THE ISSUE AND IT DID FOR A LITTLE WHILE. THE VEHICLE IS NOW DOING THE EXACT SAME THING--STALLING OUT IS A SAFETY ISSUE. SUBARU DETERMINED THAT IT WAS ONCE AGAIN A FAULTY/BAD TORQUE CONVERTER--SO THIS SEEMS LIKE AN ISSUE WITH SUBARU TORQUE CONVERTERS. THE FIRST TIME, THEY ADMITTED THEIR MISTAKE AND PAID FOR THE REPAIR. I ASKED THEM AGAIN TO COVER IT AND WAS EVEN TOLD ON THE PHONE BY A SUBARU REPRESENTATIVE THAT THE TORQUE CONVERTER IN A VEHICLE SHOULD NOT HAVE GONE BAD THE FIRST TIME, MUCH LESS THE SECOND TIME...BUT SINCE MY MILEAGE IS OVER THEIR "GOODWILL" LIMIT FOR THE WARRANTY EXTENSION, THEY WILL NOT FULLY COVER THE REPAR/REPLACEMENT OF THE TORQUE CONVERTER A SECOND TIME (AFTER HAVING THE NEW ONE FOR 2 YEARS, ONLY 45,000 MILES.) I KNOW THAT WE ARE NOT THE ONLY CONSUMERS THAT THIS IS HAPPENING TOO AND AS IT IS A KNOWN PROBLEM WITH THEIR TORQUE CONVERTERS AND A DEFINITE SAFETY ISSUE, MY HOPE IS THAT THIS WILL PROMPT A RECALL OR IN SOME WAY, HAVE SUBARU FIX THEIR MISTAKES AND NOT PUT IT OFF ON THE CONSUMER, AS IF WE JUST HAPPENED TO PURCHASE A LEMON OR SOMETHING.

NHTSA ODI 11210890

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. R & G SUBARU (1140 US-59, DETROIT LAKES, MN 56501, (218) 847-2498) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11210333

VEHICLE OCCASIONALLY STALLS WHILE STOPPED AT A STREET LIGHT. DEALER SAYS IT IS PROBABLY TORQUE CONVERTER LOCKUP. HAS HAPPENED 3 TIMES WHILE WAITING TO MAKE A LEFT HAND TURN. VEHICLE HAS 135K MILES ON IT. SEEMS LIKE A LEGITIMATE SAFETY ISSUE TO ME.

NHTSA ODI 11208351

WHILE DRIVING APPROX. 60 MPH ON HIGHWAY, 5/12/19, IN LIGHT RAIN/MIST WITH MILD TEMPS AROUND 50 DEGREES F., I HEARD A SUDDEN "BAM!" AND THOUGHT MY WINDSHIELD WAS SHOT AT BY A SHOTGUN BUT IT WASN'T. KEPT DRIVING BUT HEARD A SWOOSHING OF AIR SOUND. ALL WINDOWS WERE UP SO I SLID THE SHADE PANEL OPEN TO SEE THE SUNROOF AND SAW A HOLE THE SHAPE OF TENNESSEE IN THE MIDDLE OF THE SUNROOF WITH THE GLASS AROUND THE HOLE POINTING UPWARD....AS THOUGH IT WAS A FORCED EXPLOSION FROM THE INSIDE OUT. NO BROKEN GLASS OR FOREIGN OBJECT WAS FOUND LAYING INSIDE THE SHADE PANEL. NO ROCK OR METEORITE WAS SEEN FLYING MY WAY WHILE DRIVING. EITHER AN OBJECT FELL FROM THE SKY DIRECTLY INTO THE CENTER OF MY SUNROOF OR THE SUNROOF EXPLODED ON ITS OWN.

NHTSA ODI 11207194

THE EARLIEST DATE FOR SCHEDULE OF RECALL IS AUGUST. DOES THAT SEEM SENSIBLE IF THE PROBLEM IS SERIOUS? THE SOLUTION TO SOLVE THE LARGE NUMBER OF PEOPLE NEEDING REMEDIATION IS REQUIRING ADDITION STAFF TO KEEP THE SERVICE DEPARTMENT OPEN, AROUND THE CLOCK, IF NECESSARY.

NHTSA ODI 11206267

TAKARA RECALL. I DO NOT FEEL THAT MY CAR IS NOT BEING TAKEN CARE OF IN A TIMELY MANNER. I WAS TOLD TODAY THAT IT MAY TAKE SEVERAL MONTHS TO GET THE PART IN TO DO THE RECALL FOR THE PASSENGER AIRBAG. MOST THE TIME THERE ARE SMALL CHILDREN IN MY CAR, AND MOST THE TIME A PASSENGER IN THE PASSENGER SEAT.

NHTSA ODI 11206326

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V008000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11206085

VEHICLE STALLS INTERMITTENTLY WHEN COMING TO A STOP OR ATTEMPTING TO ACCELERATE FROM A STOP. THIS IS AN EXTREMELY URGENT SAFETY CONCERN. THIS ALSO SEEMS TO HAVE CAUSED INCONSISTENT STARTING ISSUES. I HAVE REPLACED THE STARTER AND STILL HAVE ISSUES. SEEMS TO BE A TORQUE CONVERTER PROBLEM. THIS ISSUE HAS BEEN REPORTED BY MANY OWNERS AND HAS NOT BEEN ADEQUATELY ADDRESSED BY SUBARU WITH AN AVAILABLE FIX IN A RECALL.

NHTSA ODI 11204401

I BOUGHT MY CAR USED AT THE END OF 2015. IN 2017 MY SUBARU OUTBACK BEGAN MAKE A WHISTLING SOUND WHEN THE BRAKES WERE APPLIED AND ALSO BEGAN TO SHAKE AT A LOW IDLE BEFORE STOPPING THE CAR. I TOOK IT TO A SUBARU DEALERSHIP AND HAD IT INSPECTED BUT THEY JUST DETERMINED IT WAS THE BRAKES AND CHANGED THEM OUT. IN 2018 MY SUBARU BEGAN TO SHAKE EVEN MORE VIOLENTLY, ALMOST AS IF ANOTHER VEHICLE BEHIND ME HAD BUMPED INTO ME, AND THEN WOULD STALL OUT. THIS APPEARED MORE SO ON HILLS AT FIRST AND THEN STARTED HAPPENING ON FLAT SURFACE ROADS. I WENT BACK TO MY SUBARU DEALERSHIP WHO AGAIN RAN MY VIN AND INSPECTED THE VEHICLE BUT DETERMINED "COULD NOT DUPLICATE THE ISSUE". $900.00+ LATER I WENT ON MY WAY ONLY TO HAVE IT CONTINUOUSLY HAPPEN MORE AND MORE. I WAS AT 90,490 MILES AT THE TIME I GOT MY 90K MILE SERVICING DONE. I HAD ASKED THE SERVICING DEPARTMENT IF THERE WAS ANYTHING REPORTED ON MY VEHICLE THAT I NEEDED TO BE AWARE OF. THEY STATED THAT NOTHING POPPED UP IN THEIR SYSTEM. I NEVER RECEIVED A RECALL OR SAFETY WARNING LETTING ME KNOW THAT THERE IS A HUGE CONCERN FOR CVT TO THE POINT OF EXTENDING THE COVERAGE AUTOMATICALLY. I AM NOT A MECHANIC. I DONT KNOW WHAT CODES TO LOOK FOR OR WHAT LINGO TO GIVE THEM OTHER THAN MY EXACT PROBLEM AND TRUST THAT THEY DID THE RESEARCH AND PERFORMED THE CORRECT PROTOCOL. I JUST DID THE RESEARCH AND HAD THEY READ THE BULLETIN FOR 16-90-13R THEY WOULD HAVE SEEN FOR MY SPECIFIC MAKE MODEL AND YEAR OF CAR THAT IT STATES "CUSTOMER MAY EXPERIENCE SENSATION LIKE COMING TO A STOP IN A MANUAL TRANSMISSION EQUIPPED VEHICLE AND FAILING TO DEPRESS THE CLUTCH". IN OTHER WORDS, STALLING. I WOULD ALSO SAY 16-104-17 APPLIES AS WELL BUT THE YEAR DOES NOT ADD UP WITH MY VEHICLE. I HAVE A SPECIAL NEEDS SON WHO NEEDS THERAPY DAILY AND THIS IS MY DAILY DRIVER. I'D LIKE THAT TO BE HIGHLIGHTED IN THE EVENT OF OUR DEATH DUE TO NOT BEING ABLE TO HAVE THIS REMEDIED.

NHTSA ODI 11203953

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. COMPETITION SUBARU SMITH TOWN (601 MIDDLE COUNTRY RD, ST JAMES, NY 11780, (631) 361-4500) WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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