What 93 owners told NHTSA about the 2012 Nissan Quest

TL* THE CONTACT OWNS A 2012 NISSAN QUEST. WHEN THE FUEL TANK REACHED A QUARTER TANK AND THE VEHICLE WAS IN A DECLINE, THE VEHICLE SHUT DOWN. THE VEHICLE WAS COASTED TO THE BOTTOM OF THE DECLINE FROM WHERE THE CONTACT PROCEEDED TO PURCHASE FUEL AND FILLED THE TANK ABOVE A QUARTER OF THE TANK. THE DEALER WAS CONTACTED (COUGHLIN AUTOMOTIVE IN NEWARK, OHIO) WHERE IT WAS DIAGNOSED THAT ONE OF THE FUEL SENSORS WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

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JERKING MOTION: SUDDEN TWITCHING AND OSCILLATING MOTION OF ACCELERATION AND DECELERATION. AFTER DRIVING NORMALLY FOR ABOUT 10~30 MINTS, IT HAPPENS AT ABOUT 2000 RPM ~ 2500 RMP ON UPHILL (WITH ACCELERATOR GENTRY PRESSED DOWN). IT STOPES WHEN I RELEASE THE ACCELERATOR, WHEN THE ENGINE COMES DOWN TO BELOW 2000 RPM. HTTPS://YOUTU.BE/7VCLGUAUMOE

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TL* THE CONTACT OWNS A 2012 NISSAN QUEST. WHILE THE VEHICLE WAS PARKED, THE REAR PASSENGER SIDE SLIDING DOOR FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RAIL UPPER ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT AN INVESTIGATOR WOULD BE ASSIGNED TO THE CASE. THE MANUFACTURER INFORMED THE CONTACT THAT THE FAILURE WAS NOT A SAFETY DEFECT AND WOULD NOT BE COVERED BY THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.

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DASH CRACK ON THE PASSENGER SIDE.

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BROKEN DRIVER SIDE DOOR LOCK ACCUATOR CAUSED THE DOOR TO NOT OPEN. THE MECHANICAL DOOR LOCK SYSTEM MALFUNCTIONED RESULTING IN A DOOR THAT IS LOCKED AND WILL NOT UNLOCK TO OPEN. THIS IS A SAFETY HAZARD THAT WILL PREVENT SAFE EXIT IN THE EVENT OF AN EMERGENCY.

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TL* THE CONTACT OWNS A 2012 NISSAN QUEST. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CVT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000. THE VIN WAS UNAVAILABLE.

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THOUGH MY VEHICLE WAS NOT SUBJECT TO A RECALL I HAD THE SAME ISSUE AS THE OTHER VEHICLES THAT HAD BEEN RECALLED. WITH 40 MILES LEFT TO GO, ACCORDING TO MY GAUGE, MY VEHICLE STALLED IN TRAFFIC, ON TWO DIFFERENT OCCASIONS, WHILE TURNING LEFT INTO GAS STATIONS. WHEN I PRESENTED THIS ISSUE TO A DEALER AND TO NISSAN AMERICA I WAS TOLD MY VEHICLE WAS NOT SUBJECT TO A RECALL, EVEN THOUGH IT WAS FOR THE SAME PROBLEM AND REQUIRED THE SAME REPAIR AS THE RECALLED VEHICLES. I WAS CHARGED OVER $300 FOR REPROGRAMMING MY COMPUTER.

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TL* THE CONTACT OWNS A 2012 NISSAN QUEST. WHILE IN PARK, THE VEHICLE FAILED TO START. IN ADDITION, WHILE DRIVING VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE AND THE TRANSMISSION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND MULTIPLE PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000.

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OUR MINIVAN WAS STOPPED AT A LIGHT AND WOULDN'T ACCELERATE WHEN PRESSING THE GAS, IT HESITATED FOR A FEW SECONDS AND THEN JOLTED FORWARD, CAUSING THE VEHICLE BEHIND US TO DRIVE OFF ROAD TO AVOID A COLLISION.

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THE VEHICLE HAS DEVELOPED A HESITATION FROM A STOP POSITION. WHEN YOU ARE STOPPED AT A TRAFFIC LIGHT AND TRY TO ACCELERATE, THE VEHICLE HESITATES. IT DOES NOT DO IT ALL THE TIME BUT IT IS GETTING MORE FREQUENT. I HAD THE VEHICLE BACK TO THE DEALERSHIP BEFORE THE WARRANTY RAN OUT. THEY SAID NOTHING WRONG. I HAVE ALSO TALKED TO NISSAN CUSTOMER RELATIONS (MARK @ 615-725-7561) AND WAS ASSIGNED A CASE NUMBER (19100795). I FEEL LIKE THIS IS A SAFETY ISSUE WHICH SHOULD BE ADDRESSED BY NISSAN. I KNOW THERE IS A RECALL ABOUT THIS PROBLEM AND HILLS AND LOW GAS. I NEVER LET MY GAS TANK GET BELOW 1/2 TANK AND WHERE I LIVE AND DRIVE THERE ARE NO HILLS. I AM DOCUMENTING THIS ISSUE IN CASE AN ACCIDENT RESULTS, IN WHICH CASE NISSAN WILL HEAR ABOUT IT AGAIN.

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TL* THE CONTACT OWNS A 2012 NISSAN QUEST. WHILE DRIVING 45 MPH, THE HOUSING OF THE PASSENGER SIDE SEAT BELT, LOCATED BEHIND THE FRONT PASSENGER SEAT, DETACHED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

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I BOUGHT THIS VEHICLE NOT KNOWING THIS VEHICLE HAD PRIOR OWNER TRANS PROBLEM WITH DEALER. AT ABOUT A MONTH TO TWO MONTH AFTER I BOUGHT THIS VEHICLE AT 68300 IN THE BUSY CALIFORNIA TRAFFIC THE VEHICLE STALLED ON ME FOOT ON THE GAS BUT TRANS IS NOT MOVING. THIS IS THE DIAGNOSIS: DOC CODES P0725 ENGINE SPEED * P0746 PIC SOLIENOID A * P0776 PIC SOLENOID B * P0868 FLUID PRESSURE LOW * P1701 TCM. * P1722 VEHICLE SPEED SIGNAL AND * P1778 STEP MOTOR IN TRANSMISSION CVT TRANS BURNT REPLACEMENT WAS RECOMMENDED AT A COST $ 3110,81 AND LABOR COST $ 1619,00 . TRANS WAS DONE BY AUGUST 14 2014 IN NOVEMBER 2015 THE SAME THING AGAIN TOO MANY PEOPLE ARE HAVING THE SAME PROBLEM WITH THIS TRANS IN CARS AN VANS THE DEALER IS DOING NOTHING ABOUT IT. IMAGINE 3 TIMES SAME VEHICLE AND IT' UNDER 70,000 MILES

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TL* THE CONTACT OWNS A 2012 NISSAN QUEST. WHILE DRIVING 65 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO RESPOND AND STALLED. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

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OUR AC QUIT WORKING AND WE WERE INFORMED THAT THE AC LINES HAD HOLES IN THEM DUE TO CORROSION. THIS IS ABSURD FOR A VEHICLE ONLY THREE YEARS OLD. REPAIR ESTIMATE IS $1700 DUE TO THE FACT THAT THEY HAVE TO DROP THE SUBFRAME IN ORDER TO ACCESS THE CORRODED LINES. CLEARLY THIS IS A VEHICLE DEFECT AND NISSAN SHOULD TAKE RESPONSIBLITY FOR THE SUBSTANDARD MATERIAL USED IN THESE LINES. WE APPEAR TO BE THE SECOND CONSUMER REPORTING THIS ISSUE ON THIS SITE.

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I WAS DRIVING TODAY WITH MY FAMILY ON MY 2012 NISSAN QUEST WHEN ALL OF THE SUDDEN THE RIGHT BACK DOOR OPEN AND CLOSE WHILE I WAS DRIVING ON THE HIGHWAY, LUCKILY MY DAUGHTER WAS WEARING HER SEAT BELT AND NOTHING HAPPENED THIS IS UNSAFE, THIS IS AN UNSAFE CAR TO DRIVE, I WENT TO THE DEALER AND THEY SAID THEY CANT FIX IT BECAUSE IS A LONG WEEKEND AND THEY DONT WANT TO WORK. THIS IS NOT THE WAY TO TREAT A CUSTOMER, YOU GET PAY TO WORK THEN DO YOU JOB. NISSAN ARE THE WORSE CAR. I WILL HOLD NISSAN 100% RESPONSIBLE IF SOMETHING HAPPENS TO ME OR MY FAMILY WHILE DRIVING THIS VEHICLE.

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MAY 2014, I HAD A WET DRIVER SIDE A PILLAR THAT WAS LEAKING. NISSAN ATTRIBUTED IT TO A DEFECTIVE SUNROOF WITH A CRACK. THE HEADLINER, SUBWOOFER AND AMPLIFIER WERE REPLACED. ON JULY 10, 2015, I TOOK MY CAR TO A FLAGSHIP CARWASH. AFTER MY CAR WAS WASHED I NOTICED WATER ON THE RIGHT SIDE OF THE REAR SUNROOF AND ON THE HEADLINER IN THE REAR OF THE VEHICLE ON BOTH THE RIGHT AND LEFT SIDES OF THE CAR WAS WET IN ALL THE ABOVE NOTED LOCATIONS. MY RADIO ALSO STOPPED WORKING. NISSAN HAD MY CAR FOR FIVE DAYS AND SAID THEY COULD NOT RECREATE THE LEAK OR DETERMINE WHAT WAS WRONG WITH THE RADIO. THEY WOULD NOT LOOK AT THE RADIO AS IT WAS NOT UNDER WARRANTY. I TOOK MY CAR TO A LOCAL RADIO REPAIR SHOP AND THEY DISCOVERED RUST BEHIND THE PANELS IN THE REAR OF THE VEHICLE, IN THE CARGO AREA AND 2 INCHES OF WATER UNDER MY CARGO AREA. VEHICLE WAS PURCHASED FEB 2013 NEW.

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ENGINE MOUNT FOUND BROKEN DURING OIL CHANGE. CHANGED AND FOUND BROKEN AGAIN AT ABOUT 50000. CHANGED AND FOUND BROKEN A THIRD TIME AT 75000.

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DASH IS CRACKED ALONG PERIMETER OF PASSENGER AIR BAG.

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OUR VEHICLES AIR CONDITIONING PIPES HAVE CORRODED THROUGH TO THE POINT WHERE THE LINE HAS HOLES IN IT . THE REPAIR IS 1,200.00 WHICH IS EXTREME FOR A VEHICLE THAT IS ONLY THREE YEARS OLD AND HAS ONLY SEEN 2.5 WINTERS. OUR OTHER VEHICLE HAS SEEN FIVE WINTERS AND HAS BEEN DRIVEN IN THE SAME CONDITIONS HAS HAS NOT ONE BIT OF RUST ON IT. THE VEHICLES CONSTRUCTION OR DEFECTIVE PARTS MUST BE THE CAUSE OF THE FAILURE AND NISSAN SHOULD CLAIM RESPONSIBILITY FOR THIS.

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THE CVT TRANSMISSION IS GOING OUT IN OUT 2012 NISSAN QUEST AND NEEDS TO BE REPLACED. VEHICLE WILL NOT ACCELERATE AFTER COMING TO A STOP. *TR

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TL* THE CONTACT OWNS A 2012 NISSAN QUEST. THE CONTACT STATED THAT THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED; HOWEVER, IT WOULD NOT ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE SOLENOID NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS EXHIBITING SAME FAILURES AS MENTIONED IN NHTSA CAMPAIGN NUMBER: 12V076000 (ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE). THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 82,499.

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MANUFACTURER TIRES DEFECTIVE/BALD CAUSED LOSS OF TRACTION AND SPINNING. COULD NOT MAKE IT UP THE DRIVEWAY. *TR

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TL* THE CONTACT OWNS A 2012 NISSAN QUEST. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT STATED THAT THE VEHICLE ACCELERATED ON ITS OWN. THE FAILURE CAUSED THE VEHICLE TO CRASH INTO A WALL. THE CONTACT SUSTAINED INJURIES AND THE VEHICLE WAS DAMAGED EXTENSIVELY. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED TO A LOT. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 42,000.

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THIS IS A FORMAL COMPLAINT TO THE TIRES/WHEELS THAT NISSAN HAS SELECTED FOR PLACEMENT ON THE 2012 NISSAN QUEST.THE TOYO A22 235/55/18 TIRES ARE COMPLETELY WORN AT 26,000 MILES.WE DID NOT DISCOVER THE ISSUE WITH THE TIRES UNTIL A THIRD PARTY INSPECTED THE VEHICLE.THE VEHICLE WILL NOT PASS INSPECTION.ALL SERVICE HAS OCCURRED AT A NISSAN AUTHORIZED DEALER AT THE RECOMMENDED INTERVALS.THE SERVICE GROUPS AT SHEEHY NISSAN AND GRAPEVINE NISSAN DID NOT ALERT US TO THE DANGERS.I HAVE SPOKEN WITH NISSAN REGIONAL CONSUMER AFFAIRS AND ALERTED THEM TO THE CONCERN AND ISSUES SURROUNDING THE RAPID WEAR.IT IS OUR BELIEF THAT THE NISSAN QUEST IS TO HEAVY FOR THE TIRES THAT WERE SELECTED ON THE VEHICLE, AND/OR THE TIRE IS DEFECTIVE. NISSAN REGIONAL CONSUMER AFFAIRS HAS DECIDED NOT TO INTERVENE, OR ASSIST ON OUR BEHALF.ACCORDING TO NISSAN EMPLOYEE [XXX],NISSAN DOES NOT HAVE INFORMATION ON THE TOYO A22 TIRE,OR KNOWLEDGE OF WEIGHT CHARACTERISTICS&WHAT CONSTITUTES ABNORMAL WEAR. WHEN EXPLAINING I WAS RECORDING THE CALL SHE ABRUPTLY HUNG UP. SHE DID STATE THAT THE TIRE WAS SOFT&DID NOT HAVE A WARRANTY. IN ADDITION, SHE STATED THAT NISSAN DOES NOT HAVE ANY RESPONSIBILITY TO THE CONSUMER REGARDING THE TIRES,& THAT THE ENTIRE MATTER IS TOYO'S RESPONSIBILITY.I REQUESTED TO SPEAK WITH A SUPERVISOR & WAS DENIED. I ASKED IF THE COMPLAINT COULD BE REPORTED.SHE SAID THERE WAS NO OTHER MECHANISM TO REPORT THIS WITHIN NISSAN. ACCORDING TO TOYO THE A22 235/55/18 TIRE IS A CUSTOM PART MANUFACTURED TO NISSAN SPECS.AFTER CONDUCTING AN INTERNET SEARCH THERE ARE MANY MENTIONS OF NISSAN QUEST TIRES WEARING EARLY.MY BELIEF IS THAT NISSAN HAS NOT ACCURATELY CALCULATED THE VEHICLE WEIGHT CORRECTLY,&HAS CHOSEN TIRES THAT CAN JEOPARDIZE THE SAFETY OF THE PASSENGERS&MOTORISTS. AN ADDITIONAL COMPLAINT FOR TOYO IS BEING FILED STATING THAT THE TIRE IS NOT ROBUST ENOUGH FOR THE VEHICLE WEIGHT IT IS HANDLING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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THIS IS A FORMAL COMPLAINT TO THE TIRES/WHEELS THAT NISSAN HAS SELECTED FOR PLACEMENT ON THE 2012 NISSAN QUEST.THE TOYO A22 235/55/18 TIRES ARE COMPLETELY WORN AT 26,000 MILES.WE DID NOT DISCOVER THE ISSUE WITH THE TIRES UNTIL A THIRD PARTY INSPECTED THE VEHICLE.THE VEHICLE WILL NOT PASS INSPECTION.ALL SERVICE HAS OCCURRED AT A NISSAN AUTHORIZED DEALER AT THE RECOMMENDED INTERVALS.THE SERVICE GROUPS AT SHEEHY NISSAN AND GRAPEVINE NISSAN DID NOT ALERT US TO THE DANGERS.I HAVE SPOKEN WITH NISSAN REGIONAL CONSUMER AFFAIRS AND ALERTED THEM TO THE CONCERN AND ISSUES SURROUNDING THE RAPID WEAR.IT IS OUR BELIEF THAT THE NISSAN QUEST IS TO HEAVY FOR THE TIRES THAT WERE SELECTED ON THE VEHICLE, AND/OR THE TIRE IS DEFECTIVE. NISSAN REGIONAL CONSUMER AFFAIRS HAS DECIDED NOT TO INTERVENE, OR ASSIST ON OUR BEHALF.ACCORDING TO NISSAN EMPLOYEE [XXX],NISSAN DOES NOT HAVE INFORMATION ON THE TOYO A22 TIRE,OR KNOWLEDGE OF WEIGHT CHARACTERISTICS&WHAT CONSTITUTES ABNORMAL WEAR. ACCORDING TO TOYO THE A22 235/55/18 TIRE IS A CUSTOM PART MANUFACTURED TO NISSAN SPECS.AFTER CONDUCTING AN INTERNET SEARCH THERE ARE MANY MENTIONS OF NISSAN QUEST TIRES WEARING EARLY.MY BELIEF IS THAT THE TOYO TIRE DOES NOT MATCH THE VEHICLE WEIGHT, OR THE TIRE IS DEFECTIVE. THE RAPID WEAR EXPERIENCED WITH THESE TIRES TIRES CAN JEOPARDIZE THE SAFETY OF THE PASSENGERS&MOTORISTS. AN ADDITIONAL COMPLAINT TO NISSAN IS BEING FILED STATING THAT THE TIRE IS NOT ROBUST ENOUGH FOR THE VEHICLE WEIGHT IT IS HANDLING. MY WIFE HAS EXPERIENCED DIFFICULTY IN WET CONDITIONS WHEN HANDLING THE VEHICLE, I BELIEVE THIS IS DUE TO THE ABNORMAL TREAD WEAR. TOYO HAS OFFERED A 35% WEAR WARRANTY ON THE TIRES. NISSAN HAS DENIED ANY WARRANTY CLAIM OR ASSISTANCE FOR THE INSTALLATION OF THE TIRES. THIS SITUATION REMINDS BE OF THE TIRE RECALLS SURROUNDING THE FORD EXPLORER IN 2000. IT IS MY (SPECULATIVE) BELIEF THAT TOYO OR NISSAN HAVE NOT NOTIFIED THE NHTSA OF THESE CONSUMER COMPLAINTS. THE TIRES MUST BE REPLACED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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